Countercurrent 1982

Chapter 81 After Sales Service
Cui Lin and Lei Zi, who have gradually tasted the sweetness, are now much more active in their work than before.

Installing the antenna is not difficult, and at most it is more troublesome to run errands by bicycle, but for young people with strong physical strength, it is not a big deal at all.

Although the installation fee of Cui Lin and Lei Zi seems to be a little pitiful compared to Duan Yun and Cao Dong's profit, the installation fee of three yuan for an antenna is not too small for them. number.

In the past two days alone, they installed a total of eight sets of antennas, earning 12 yuan each, which is almost half a month's salary, so now when they hear that there is work, both eyes are blinded.

"There is only one household for the time being in the afternoon, and the address is at the meat union factory." Duan Yun said, took out a notebook, and first recorded the names of the disciples and residents on the note.

Duan Yun now installs antennas to record user information, and he has some ideas for doing so.

Nowadays, many products do not pay attention to post-service, such as some manufacturers of electrical appliances, although they claim to have after-sales service, but in fact there are very few maintenance points. In general cities, there are only one or two branch maintenance points, and users can only repair if they want. It is very inconvenient to go to the city to repair on Sunday, and some maintenance points still have the situation of taking a card. If you don’t pay the repairman, the other party will find various reasons to delay it, even ten days and a half months. Finish it for you.

Duan Yun intends to build a maintenance and after-sales team in the future.

After-sales, especially free after-sales, sounds like a thankless job to many people, but for Duan Yun, it is a gold mine full of opportunities.

In Duan Yun's opinion, although his antenna is now called an 'imported antenna', it is actually a copycat product assembled by Duan Yun himself. Duan Yun has always controlled the quality, but after all, it is not something from a regular manufacturer. , the durability will definitely be worse.

Duan Yun's current antenna obviously cannot be blatantly sold on store counters and other public channels, so word of mouth plays a crucial role in his business expansion.

A set of antennas costing 70 yuan is expensive these days. Although Duan Yun's handmade products are carefully made, there must be many problems with the first version of the product he just made. Once there is a damage problem, For users, it is very difficult to accept. If there is no strong after-sales service, the reputation of Duan Yun's antenna will soon encounter setbacks in the local area.

Therefore, good after-sales service can not only improve the reputation of the product, but also receive feedback on the product, which is very useful for Duanyun to improve or upgrade antenna products in the future.

Another very important point is that Duan Yun can master a lot of high-quality potential consumer resources by sorting out the user list and after-sales.

Those who can afford TVs and 70-dollar antennas these days are definitely rich people.

When Duan Yun comes to do after-sales service, in addition to discovering the shortcomings of his own products, he can also discover some new consumption trends, such as what electrical equipment is currently popular, electric fans, tape recorders, refrigerators, desk clocks, and other various Fashionable commodities, Duan Yun can find some business opportunities from them.

It's just that he only has a preliminary idea for this plan now. If he wants to set up a qualified after-sales and customer feedback collection team, Duan Yun still has a lot to do. It will take some time just to recruit and train.

Although if Duan Yun is short of people, there are still people in Gao Lei's group who are willing to join the team, but their quality and culture are generally poor, and there is no problem in working, but communicating with customers requires eloquence and skills.

Fortunately, there is still a long time left for Duan Yun. As for the current business, Cao Dong and Cui Lin are enough.

"Lei Zi, this time you go." Seeing that there was only one business order, Cui Lin took the address list from Duan Yun and handed it to Lei Zi next to him.

"Brother Cui, it's better for you to go, isn't your family short of money to buy a large stand..."

It can be seen that the relationship between the two is still good.

"Okay, anyway, there is not much work here in the afternoon, you two can go there together." Duan Yun felt a little funny when he saw this, and then said: "The road to the meat factory is a little far, I will give this job. An extra dollar, it's exactly four dollars, two dollars for the two of you."

"Thank you, brother!" The two of them suddenly showed joy when they heard the words.

"Slow down on the road!" Duan Yun settled down after putting the four dollars into the hands of the two of them.

"Hey!"

After the two put the money in their pockets, Xizizi got on a bicycle and left.

"Brother Duan, what, I want to be with you..." After seeing Cui Lin and Lei Zi leave, Cao Dong scratched his head and said hesitantly.

"Why are you acting like a bitch, if you have something to say, just say it!" Duan Yun said with a frown.

"Brother, it's like this. I want to buy a bicycle, but it's too embarrassing to always ride your bicycle..." Cao Dong pursed his lips, and then said: "It's just that I don't have enough money, can you lend me some? 30 yuan is enough..."

"Is 30 yuan enough? I can lend you the money, but do you have an industrial voucher?" Duan Yun asked.

"I went to the store to buy and write parts and assemble one myself. It's not as big as you, but I can ride it." Cao Dong said with a smile.

In the 80s, many workers did not have industrial vouchers or to save money, they would buy parts from various local shops and assemble bicycles by themselves.

Among the 25 parts of the bicycle frame, tires, pedals, brakes, chains, etc., the basic parts are indispensable. In order to buy these parts, it takes a lot of effort. Sometimes some parts are in short supply. , and also need to travel a long way to other places to buy.

However, the quality of this self-assembled bicycle cannot be compared with that of a famous brand product such as Permanent Phoenix. Sometimes, if a crash is found, the beam and wheel of the car may even be seriously deformed, but in general, there is no problem in normal use. The most important thing is to save money and do not use industrial coupons.

Duan Yun's family still has some industrial vouchers accumulated by his mother, but those are what Duan Yun intends to use to buy TV sets and bicycles for the family, and naturally they cannot be given to Cao Dong.

"That's fine." Duan Yun nodded when he heard the words, then took out the three Great Unity cards he had just obtained from his pocket, handed them to Cao Dong, and said, "Tell me if you don't have enough money."

"Enough is enough!" Cao Dong suddenly looked happy when he heard the words, and after saying hello to Duan Yun, he rode his bicycle and left with excitement on his face...

(End of this chapter)