godfather of surgery

Chapter 1038 International Medical Department

In the International Medical Department, Yang Ping saw twenty patients throughout the morning, spending an average of about ten minutes with each patient.

In the VIP clinic of any other hospital, such a short consultation time is absolutely unacceptable. However, Yang Ping's patients are different. As long as they can get an appointment with Yang Ping, they will be satisfied, even if it is only for one minute, and they will never think the time is too short.

Yang Ping now sees patients in the outpatient clinic two mornings a week, on Monday morning and Friday morning. On Monday he sees regular patients at the Surgical Research Institute, and on Friday he sees VIP patients at the International Medical Department. Anyway, all the expert appointments are sold out in seconds every month.

In order to prevent scalpers from making trouble, Sanbo Hospital's outpatient specialist registration is done on the official website using the real-name system. After getting the number, you print out the receipt and bring your ID card with you when you go to the hospital for treatment. The nurse will carefully verify your ID card. Of course, some expert numbers will be reserved for on-site registration, but these reserved numbers are reserved for the elderly, mainly for those who don't know how to use the Internet.

Although this is not foolproof, it basically prevents scalpers from disrupting registration. In fact, it is difficult for scalpers to succeed in business without an insider. Dean Xia hates scalpers the most, so he will be very strict in management in this area. He will work both inside and outside to eliminate scalpers from the root.

Large hospitals like Sanbo Hospital have a lot of patients every day. There are a lot of scalpers, scammers, medical agents, thieves and other messy people who make a living around these patients. It used to be a mess, but after repeated crackdowns by the security department, they are basically gone now.

Scalpers, con men, thieves and medical agents are the four evils in large hospitals. They are generally difficult to eradicate because they are actually in collusion with certain bad elements within the hospital and it is impossible to completely eradicate them. Most hospital directors are doctors and professors and have no experience in dealing with these bad guys. A well-known professor once denounced scalpers for reselling his own expert appointments, but ended up being stabbed in the back by the scalper.

In order to eradicate the four pests, President Xia put a lot of thought into it. He not only established a strict and transparent system, but also used Internet technology to build a stable and easy-to-use official website. In conjunction with the WeChat public account, the operation of the entire hospital was realized through networking.

The networking of Sanbo Hospital actually did not cost much. The official website, WeChat public account, medical self-service robot, etc., the entire hospital's networking construction cost only more than one million yuan, and this network is very easy to use.

In comparison, the networking of the Fourth Hospital cost 30 million yuan, but it was so difficult to use that it crashed and stalled from time to time. Many machines were just for show. Many people didn’t understand why the networking of the Fourth Hospital cost so much money and it was so useless. Later, I finally understood that Director Qian’s case involved a lot of people. The higher-ups pulled him out by the roots, and took more than a dozen leaders with them. Basically, they were all caught in the same boat. The sky-high cost of networking was also completely understood. It is said that the contractor who did the work only received 300,000 yuan. They paid 300,000 yuan for a job worth 30 million yuan. In fact, this contractor was quite conscientious. So many times, you can’t do good things just by having money. You also need a dean like Dean Xia.

In order to eliminate the "four pests", Sanbo Hospital's video surveillance system has facial recognition. Now, as soon as those who make a living from these people enter the hospital, the security guards will be dispatched to take them down. These security guards are very heavy-handed, so after a few times, those habitual offenders dare not come here to work again. In fact, scalpers, scammers, thieves and medical agents are all habitual offenders. There are very few newcomers. Even if there are newcomers, they will become habitual offenders after coming a few times and will be directly put on the Sanbo Hospital blacklist.

It is not difficult to get an appointment with Yang Ping. It is not that not many people come to see him, but that the outpatient department of Sanbo Hospital has set up a two-level screening system. Not everyone can make an appointment with an expert like Yang Ping. If everyone with a sprained waist goes to see Yang Ping, the patients who really need life-saving will be squeezed out. Excellent experts should be used in valuable places.

Therefore, Sanbo Hospital has set up a nationally exclusive system: a secondary outpatient referral mechanism. Patients cannot directly register for a specialist appointment when they come to Sanbo Hospital. They are asked to register for a general doctor’s appointment first. The general doctor will enter the hospital’s system if he is not sure about the case or thinks it is difficult. Then the patient will go to the Sanbo Hospital official website to grab a specialist appointment. If the name and ID number are not entered into the system, they cannot enter the channel for grabbing appointments. If the patient urgently needs to see a specialist, the general doctor can directly choose the green channel. At this time, there is no need to grab a number and he will be directly recommended to the specialist’s appointment to jump the queue.

In order to prevent ordinary doctors from making random recommendations, experts will supervise ordinary doctors when they see patients. If an expert finds that patients frequently recommended by a certain doctor do not meet the standards for getting an expert appointment, they can call up all of his recommended patients from the computer to see what proportion of them are unqualified. If the proportion is always exceeding the standard, the ordinary doctor's qualification to recommend expert appointments will be revoked, and he will need to be assessed and requalified in the future.

This system is designed to allow patients in need to see a specialist and improve the efficiency of medical treatment. Patients with a sprained waist, a sore neck, or a cyst on the back of their hand will not be able to see a specialist like Yang Ping. Otherwise, a paronychia will also take up an expert's number, causing a run on medical resources.

This not only avoids the inefficient medical defects that lead to deaths in Western countries, but also avoids our shortcomings of crowding out experts for both major and minor illnesses. It takes into account both efficiency and quality.

Therefore, it is no exaggeration to say that Dean Xia is a management expert. He thinks about how to manage the hospital well every day. Especially after Sanbo Hospital produced a genius like Yang Ping, Dean Xia is even more ambitious. He wants to build the hospital into a world-class one.

The International Medical Department of the hospital has been in operation for a while and has achieved very good results. Many wealthy people and national dignitaries have started to make appointments for medical services at the Institute of Surgery. The registration fee for an appointment has increased from 20,000 RMB to 20,000 USD, which is higher than Mayo. Many people opposed it at that time. Dean Xia said, why can't it be higher than Mayo? They can make money from the Chinese, so why can't we make money from them? Our pricing is based on our medical level, not on other people's prices. Other people's prices are just for reference.

Now it seems that even if the registration fee is hundreds of thousands of RMB or twenty thousand USD, it is not a problem at all, and others don’t even take it seriously.

Yang Ping saw patients in the clinic for the whole morning and drank a pot of tea. All these patients needed surgery. In fact, Yang Ping's appointment was not available whenever he wanted. If he wanted to see Yang Ping, he had to see Song Zimo or Xu Zhiliang first. They thought that Yang Ping needed to see the patient in person, and then Yang Ping would see the patient. Otherwise, Yang Ping would not be able to see all the patients even if he saw the patient 24 hours a day and 365 days a year.

"Professor Yang, are you satisfied with the environment of this clinic?" Director Lian of the International Medical Department asked with concern. The Surgical Research Institute led by Yang Ping is the core medical force of their International Medical Department. The vast majority of patients come for them, and they must be served well.

Yang Ping looked around the clinic and said, "Very good. Translators of minority languages ​​need to improve their medical vocabulary. Sometimes I see them struggling to translate."

If the patient speaks English, Yang Ping has no problem communicating with the patient directly in English. However, once he encounters a patient who speaks a minority language, he must rely on a translator to communicate. At this time, the accuracy of the translation is very important.

(End of this chapter)