After returning to the countryside to farm, I brought the whole village to become rich

Chapter 320 Announcement

While Shen Qiuqiu was busy dealing with the Zhao Fang incident, apology announcements were posted on the homepages of the [Qinghe Nongxian] store and [Shenjia Xiaoyuan].

[Hello dear buyer:

First of all, thank you very much for your support and love for the 'Qinghe Nongxian' store. Recently, the store has received some negative feedback about Sunshine Rose grapes. It has been found that it is due to our negligence and lax quality control, resulting in 9 Some of the batches of Sunshine Rose grapes shipped on March 2 had quality problems.

Regarding the negative impact and consequences of this incident, we sincerely apologize to every customer who supports and trusts our store. We are very sorry to bring you a bad shopping experience.

Users who received the 'problem grapes' on September 9 are asked to apply for a full refund in the backend; in addition, the store will issue you a 2 yuan no-threshold coupon as compensation.

All employees of our store hereby solemnly promise that in the future work, we will conduct more strict self-examination and self-examination to prevent such problems from happening again.

Finally, thank you for your support and trust. Our original intention remains unchanged and we will continue to bring better agricultural products to everyone.

Tianshui County Qinghe Fresh Food Co., Ltd. Qinghe Fresh Food Store

September 2017, 9]

In addition to issuing an apology announcement, Chen Yueyi also asked customer service to proactively contact users who had previously posted negative reviews, issued them no-threshold coupons, and asked them to apply for a full refund in the background.

Effective after-sales solutions provide immediate results;

In just half a day’s work, the store’s negative reviews were reduced by one-third.

Netizens’ comments are gradually becoming more positive;

[The silent little lamb: Just explain it clearly. I believe Xiaohua will continue to support you. Come on~]

[Three Days of Fishing: The after-sales service is excellent. For this reason, I give you a five-star review! 】

[Spring is warm and the flowers are blooming: Don’t be afraid of making mistakes, admit them when you are wrong; this apology is very sincere. This customer is satisfied and reluctantly forgives you. What to use the 20 yuan non-threshold coupon for? Of course, it is to buy two more pounds of Sunshine Rose grapes! 】

[Yisan is a little cutie: Let me tell you, Xiaohua will never be that kind of unscrupulous businessman! The after-sales service is very good, not only a full refund, but also a free 20 yuan without threshold... Netizens, we can really trust Xiaohua forever! 】

[JiuMiJiuMi: I have been following my old fan for more than a year. I have watched Xiaohua step by step, getting better and better, and her career is getting bigger and bigger. I hope you will not forget your original intention and make good agricultural products from your hometown. Don’t Disappoint the trust your fans have placed in you. 】

There are also negative comments that are rhythmical, questioning and abusive, but they are only a small part and can basically be ignored.

In short, this crisis was successfully resolved.

Chen Yueyi finally breathed a sigh of relief, and then took the initiative to find Shen Qiuqiu to admit her mistake;

"I am also responsible for this incident; it was my management oversight that allowed Zhao Fang to take advantage of the loophole and cause such huge losses to the company; as the company's management, I should also be punished..."

Shen Qiuqiu interrupted her;

"Sister Yueyi, you don't have to blame yourself too much.

There are indeed loopholes in our management, but for Zhao Fang, you are responsible and so am I; we simply discovered it in time and did not cause much loss to the company.

Zhou Yongchang’s part of the payment has already been deducted, so even if we give the customer a full refund, we will only lose the express fee and packaging fee;

In addition, Chen Fu and Zhao Fang compensated us 50,000 yuan, which can be used to offset the no-threshold coupons we issued.

Calculated in this way, our losses are not too serious and are still within the acceptable range. "

Shen Qiuqiu did not mean to blame Chen Yueyi, and continued: "There is no need for punishment, but we must take this as a warning;

We must learn from this experience and not make the same mistakes again. Quality control is very important and we must not make mistakes again. Zhao Fang will come to the company to go through the resignation procedures in the near future. His position will be taken over by Lin Lei. Then you can take him with you for two days and teach him more.

In addition, let the warehouse add another inspection procedure; every basket of grapes transported back must be inspected and the sugar content measured with a sugar meter; if the sugar content does not meet the standard, it must not be sent out. "

"Yeah, okay." Chen Yueyi nodded in agreement.

The two of them stood in the corner of the yard talking, and Grandma Shen came over carefully to ask them to eat;

"What are you two standing here talking about? I screamed a few times over there and couldn't hear you. Go and eat quickly. Chen Mei stewed a pot of braised pork tonight. It smells delicious. They all said it was delicious."

Chen Mei is the daughter-in-law of Qin Manxiang, who is also the wife of warehouse stocker Liu Xingan;

The young couple had been working outside in their early years. Later, Shen Qiuqiu's company was recruiting, and Liu Xing'an successfully applied, so he took his wife back to his hometown;

Liu Xing'an worked for Shen Qiuqiu, while Chen Mei farmed the land and took care of the children at home.

We started selling Sunshine Rose grapes last month, and the workers who pack them all eat here. It’s not easy to prepare meals for dozens of people;

Shen Qiuqiu didn't want her grandma to work too hard, so she wanted to find someone in the village to help with cooking, and Liu Xing'an recommended his daughter-in-law.

Shen Qiuqiu asked her to come and try the job for a day;

Chen Mei seems to be a neat person, very diligent and quick at work. The most important thing is that the cooking is delicious;

The matter was settled.

Chen Mei cooks two meals a day and earns a salary of 2,000 yuan a month, which does not delay her family's work or taking care of her children.

In this way, Grandma Shen also ended up relaxed;

In her free time, the old lady weaves bamboo baskets, watches wheat field videos on her tablet, or goes to the village to play cards. She lives a leisurely and comfortable life;

All the old ladies in the village envied her.

"Let's talk about something." Shen Qiuqiu took the little heart from grandma's arms and hugged her, then reached out and pinched her chubby little arm. "Have we gained weight again? These little arms are really strong."

Xiaoxin, who had just turned one year old, was very lively and cute. The little girl waved her two lotus-like little arms in Shen Qiuqiu's arms, giggling happily.

"Isn't that right? This child has a good appetite and is not picky about food." Grandma Shen said with a smile, "Xiao Lu just fed her noodles and ate half a bowl in one go. I didn't dare to give her more, otherwise she would eat a whole bowl. The whole bowl.”

A few people walked to the kitchen while talking and playing, when Grandma Shen suddenly asked Zhao Fang;

"Where's Zhao Fang? Why don't you see him come to dinner? Your grandpa just said that there will be food and drinks tonight, so you should have a couple of drinks with him."

Shen Qiuqiu didn't hide anything and said directly, "He didn't do his job well, so I fired him."

"Oh..." Grandma Shen nodded and didn't ask any more questions;

The granddaughter must have her own reasons for doing this. She doesn't understand the company's affairs, let alone interfere.

After dinner, Jiang Jincheng had other things to do at the company, so he drove back to Yunchuan.

Shen Qiuqiu summoned all the colleagues in the company and held a meeting with them, telling them about Zhao Fang's matter and the results;

It also means killing the chicken to scare the monkeys, and sounding the alarm to them.

In addition, Lin Lei's job change was announced; as for the position of warehouse distributor, Shen Qiuqiu planned to let Wang Qian, a young man from the village, take over.

(End of this chapter)