Manufacturing Empire in the Valley

Chapter 1055 Reputation is Life
Since the road in front of the house was full of cars, Niu Xiaoqiang had to park the car far away on the side of the road and walked to the gate of Hewlett-Packard.

Hewlett-Packard still works in a private house, which is located in a poor neighborhood in Boston, and the environment is not very good.Originally, Whitman and Pulis wanted to move the company to a more formal office building, but considering the time and cost factors, they finally gave up the idea.

At present, what they need most is time. In order to realize the concept of 24-hour service, Whitman and Pulis are divided into two shifts, working day and night.Since the company's development was far better than expected, they soon became overwhelmed and had to spend money to hire a group of temporary workers who knew computers.

These temporary workers are all from local universities in Boston, and they are all computer science students.With the addition of these knowledgeable people, the two of them can persevere.Otherwise, they would have been exhausted by the heavy workload.

Today it was Whitman's turn to be on duty during the day. When Niu Xiaoqiang walked to the door of the company, he heard Whitman yelling loudly in the house: "Why hasn't the customer's goods at No. 33, Fifth Street, been delivered yet? Where are the people in the after-sales department? I I need you to give me a reasonable explanation!"

A woman's voice came: "Boss, the customer you mentioned has gone on vacation. The FedEx people went there twice and didn't see anyone, so they can only delay the delivery date."

Whitman said dissatisfied: "According to our relevant regulations, when encountering this kind of thing, we must get in touch with the customer and explain the reason for the delayed delivery to the other party, but I saw that there is no such thing in the after-sales record book. Information records, can you tell me why this is?"

"Boss, I think this is a bit redundant. The customer is not at home, and he himself knows that it is not our fault that caused the delayed delivery. We don't need to call him to explain it?"

Whitman was almost roaring: "No, no, your thinking is very wrong! The reason why our company can achieve today's performance is the service concept that always puts customers first! Although we actively follow up with It seems a bit redundant for the customer to explain the situation, but it will let the customer feel the sincerity of our company! At the same time, it can also make the other party feel that we value him! This is why the good reputation of our company can be achieved in such a short period of time The main reason for the establishment! I am now issuing a serious warning to the after-sales department. If this kind of thing happens for the second time, I will deduct your salary according to the rules and regulations, and ask you to come to the door to apologize to the customer. If there is a third time , whoever is in charge of the list will leave immediately! Did you hear clearly?"

"Listen clearly."

"Okay, let's keep working, where is the person in charge of the assembly department?"

"Boss, I'm here."

"Your name is Ron, right? Can you tell me why the order received yesterday afternoon has not been assembled yet?"

"Boss, there is a serious shortage of manpower in the assembly department. We didn't get off work until eleven o'clock last night, and came back to work early this morning. Even so, we couldn't finish the work on time. It's really not that we are being lazy, but Please ask the boss to increase our manpower, otherwise even if we are exhausted, there is still no way to complete the task."

"I am preparing for what you said. It is expected that a group of new employees will join the day after tomorrow. I only have one request for you now. No matter how large the order is, you must strictly guarantee the quality of the goods. If anyone is responsible If there is a quality problem in the assembly part, I will deduct his salary and compensate the customer for the deducted amount, did you hear me clearly?"

"Listen clearly, but boss, if we can always control the quality of the product, can the company give us corresponding rewards? If we do well, we will not be rewarded, but if we do not do well, we will have to deduct money. It seems unfair, right? ?”

"Don't worry, I'm planning the specific rules and regulations, and you won't suffer any disadvantages. Okay, let's go to work quickly. Today's tasks must be completed on time, and there must be no further delay, otherwise it will affect us. The reputation in the hearts of customers, reputation is life these days, I hope you can understand this!"

"Well, we all understand!"

Whitman yelled at the sales department again: "Where is the head of the sales department?"

"Boss, I'm behind you, what's your order?"

"What's going on in your sales department? Why haven't the payments for these three orders been credited until now?"

"Boss, we have already contacted these three customers. They said that the credit card credit card limit for this month has been used up, and the payment will not be completed until the first of next month at the earliest."

"What is their financial situation? Do they have legitimate employment?"

"When we were selling, we all checked the personal credit records of each customer according to the company's regulations. We would not do business with anyone who had a bad credit record within a year. The personal credit scores of these three customers were all low. Yes, there is no bad record, and they are relatively high-quality customers, so our sales department will agree to their request for delayed payment."

"Well, this is okay, but your sales department can't slack off, you must continue to follow up to ensure that every payment from the company can be honored, and there must be no bad debts."

"Don't worry, boss, when we do business with customers, we all sign formal contracts. Once a customer breaches the contract, we have the right to file a lawsuit to recover the arrears through legal channels, and we can also demand compensation from the customer."

"Alright, get on with your work."

Whitman waved his hands wearily, sat at the desk with the report, and entered the data on the report into the computer.

Niu Xiaoqiang nodded slightly, expressing his satisfaction with Whitman's performance just now.He didn't bother Whitman who was working, but stood at the door and watched everyone work quietly.

In just a quarter of an hour, Niu Xiaoqiang saw nine vehicles leaving with goods and rushing to their respective destinations.

"Who are you? What are you doing here?"

When Niu Xiaoqiang was watching intently, a young girl wearing glasses asked.Since the security situation here is not very good, the girl showed vigilance when asking questions, and seemed to regard Niu Xiaoqiang as someone with malicious intentions.

Niu Xiaoqiang smiled slightly: "I'm here to find your boss, please go and report it, just say that Mr. Niu is here."

(End of this chapter)