The story of a cook

Chapter 267

In September and October, the business of Heyuxuan was very good, and everyone lived in peace.

During this period, the hotel where the dishwashing sister Zhang of the Rose Hotel used to work opened another clubhouse, which is very high-end and needs a group of excellent staff.
Waiters and marketing personnel, first conduct intensive learning and training, and then go to work for actual operation.I told Zhou Xiaomei and Qiuping about this, and they both wanted to study hard, so I asked them to resign from He Yuxuan and go to the clubhouse.

The fact that they went to the club was the most correct thing I did in the later stage, because at that time the catering industry did not have too formal professional training, especially in marketing, and the two of them got professional training there. The operation training and marketing training played a great role in the future development of the two of them. Both of them became relatively successful management talents and entrepreneurs in the future.

Boss Cao's wife was very happy when Qiuping and Zhou Xiaomei left. She had wanted to tell Qiuping and Zhou Xiaomei to leave for a long time, but I didn't say anything clearly because I was there.Asking Qiuping and Zhou Xiaomei to go is also partly due to Boss Cao's wife. Every time she comes to the restaurant, she will find Zhou Xiaomei's faults, and Zhou Xiaomei is also very suffocated.

After Zhou Xiaomei left, Boss Cao’s daughter-in-law hired a relative of her own to be the manager. Her surname is Zheng, and her name is Zheng Jiaqi. She is 29 years old.She is a divorced single woman from the city. She is optimistic, cheerful, generous, and easy-going. She is a bit like Sister Zhang from Santaizi, and she is very turbulent.What should I do? After Zheng Jiaqi came, the sales of drinks went up, because she is very good at drinking, and every table will have two drinks with her, and she can say that she looks good. Many guests like her, of course most of them are male.

After Zheng Jiaqi came, she first canceled the juice in front of her. She meant that it would be better to cancel if she didn't make money.I don’t have any opinion on this, that’s what I thought at the time, I was responsible for the dishes in the kitchen, and I didn’t have any opinions on things that had nothing to do with the dishes.In fact, I can't control it. Boss Cao's wife has already started to take over the management of the front desk. Even Boss Cao doesn't say anything. It depends on how his wife wants to fix it. If that's the case, I won't say anything.

In late October, the business dropped a bit, from [-] to [-].

This is normal. Hotels tend to decline at this time of year, because the seasons change and restaurants begin to enter the off-season.But even if it fell back to 16, the average daily price in October was more than [-], with a total of [-] sold.

One day Xiao Zhao came to me at Dian Dian with grievance and anger written all over his face.

"Master Tan, I quit, resign."

Give me a whole moment.

"Why did you resign? Didn't you do a good job?"

"No reason, I can't do it anymore, the technology is not good, and I can't make our pastry."

As soon as I heard this, I was just angry. I promise that whoever says something about her will stop doing it if she can't stand it.

"What's wrong, who bullied you?" I asked.

"No one bullies me, it's just that I don't want to do it myself," she said, without any expression.

I laughed and said: "I saw that you didn't say what was in your heart. Make sure someone told you something, otherwise you can't do this, I still can't see it." Then I said: "If you have any grievances, tell Brother Tan, Brother Tang will solve it for you."

Xiao Zhao didn't speak, his eyes were red, and then tears fell down.Seeing her tears, she knew the general idea in her heart, it was something someone told her, she couldn't accept it in her heart, and felt aggrieved.

"It's okay, tell me, you're the boss now, if you have something to say, don't just resign, and you'll be the one who serves the dumplings. Where can I find someone as good as you when you leave Brother Tan?" I comforted Follow her and say.

She still shed tears, but said nothing.

I said: "Don't cry all the time. If someone really bullies you, you can tell it. Brother Tan will find him. If you don't beat him to beg Brother Tan, it will be useless."

She turned away and wept.

She didn't speak and I didn't know what was going on, so I could only worry.

At this time, the noodle boy said: "Chef, you don't know, it's the proprietress who said about Sister Zhao, and asked her why there are only six kinds of fillings for dumplings, and asked her to put all the previous dumpling fillings, saying that some customers wanted to eat the old dumpling fillings." , let's go up tomorrow."

As soon as I heard this, I was so angry that I turned around and went out to find Boss Cao and his wife.

Boss Cao's wife was not there, so he told Boss Cao about it.

Boss Cao said: "Don't listen to her, she doesn't understand anything, so she just serves these six kinds of stuffing, listen to me, the restaurant is still up to me."

I said to Boss Cao very seriously: "Brother Cao, I was found by you, and I came here for you. I hope that in the future, if there is anything in the kitchen, I will tell me in advance. Don't go directly to my brothers. If you think I can't do it You can replace me directly, if you can’t, it’s my leadership incompetence, which has nothing to do with the younger brothers, you can just find me, and they won’t solve the problem. It’s not that I, Tan Zi, are cold-mouthed, that’s what’s going on, you understand better than me, I don't want to cause a quarrel between the two of us and delay the hotel business because of this, it would be better not to cooperate."

Boss Cao said: "Tan Zi, your sister-in-law just doesn't understand, so don't argue with her, I don't understand anything, I also know how restaurants work."

"That's good Brother Cao, I hope this kind of thing won't happen in the future, you know it's not a good thing to happen, I won't say much, I'm here today, I'll go back and talk to Xiao Zhao, it's best to get her through , don’t tell her to leave her job, and continue to work in our house, and she’s doing a pretty good job, so she won’t be replaced if she can.”

"Yes, Xiao Zhao has done a good job. I can't let her go. I'll tell her too."

I went back to the kitchen and talked with Xiao Zhao for a long time, and finally Xiao Zhao agreed to continue working and not leave the job, and then a stone fell to the ground.

The hotel will not change people if it can, especially the main positions, it is best not to change people all the time, which is not good for the hotel.As long as the employee has good character, good morals, and poor skills, he can be taught, trained, and trained. Everyone knows what he learns, not born, as long as he is willing to learn.Don’t change people at every turn. You must know that the cost of a new employee is [-] times that of an old employee. Many catering people do not pay attention to this invisible cost. Sometimes it is not only raw materials and House water and electricity costs are more often this invisible human cost.

The biggest cost of the enterprise is those employees who are not trained well, and they offend and lose customers to the enterprise all the time.

Xiao Zhao is already a proficient employee in the post of Heyuxuan pastry. Although the technology is still lacking, the production of Heyuxuan dumplings has reached the standard and he has done a good job. Such a person is a talent in the restaurant. It cannot be said that if you don’t use it, you don’t need it.

If she leaves and finds another pastry, it will take a while to train the dumplings to meet the current taste and standard. Short, there is no feeling and nostalgia for this place, let alone loyalty, people can walk away.Waiting for Xiao Zhao is different. She works here for a long time, and she works here when she starts her career. She has feelings for this place and loyalty. She can do her job well without caring about others. This is the difference between active work and passive work. the difference.

An employee who has feelings for the hotel and is able to take the initiative to work is the wealth of the hotel and cannot be lost easily.

After solving Xiao Zhao's matter, Zheng Jiaqi, the front desk manager, came to me the next day and said to me: "Actually, Master Tan blamed me. The stuffed dumplings are delicious. I want to eat mutton stuffed dumplings. We don’t have them anymore, so I talked to my sister-in-law (the proprietress). Who knows, she went to find some pasta. You can see how bad it is. Today Brother Cao told me, and told me to tell you directly if there is anything in the future, and we can discuss it."

I said: "There's no need to discuss it. From now on, as long as it's about the dishes, you have to tell me. Don't ask the kitchen boys. They don't care about the matter. It's useless to talk about it. Just tell me."

Zheng Jiaqi said: "I know this time, and I will contact you directly if there is anything about dishes in the future."

"Okay, it's okay to find me, happy cooperation!"

It should be said that that night, there was a table in the lobby where a customer ordered a "dried tofu with soy sauce", and a toothpick came out of it. The customer complained, and the waiter brought the dish to the kitchen.I looked at the toothpick in the dish, and it was not from the kitchen.The toothpicks used in the kitchen are all pointed at both ends, the toothpicks used at the front desk are pointed at one end, and the toothpicks in the dishes are pointed at one end, not from the kitchen.

There are only two possibilities for the toothpick at the front desk to appear in the dried tofu. One is that the waiter wanted to eat it when serving the food. He picked up the dried tofu with a toothpick and ate it secretly, and accidentally dropped the toothpick into the dried tofu.Another possibility is that the guest deliberately put the toothpick on the table into the dried tofu, trying to eat this dish for nothing.In this case, 90.00% of the customers put the toothpicks in the dishes, because it is impossible for the waiters to steal the food with the toothpicks. One is that there is not enough time, and the other is that when the waiters turn around, they are in the dining area of ​​the guests, and there is no stealing. Space.

But you can't have a dispute with the customer because of a plate of "dried tofu mixed with soy sauce", ask the second child to mix a new plate, and then ask the waiter to bring the freshly mixed dry tofu with the toothpick to the guest, and at the same time ask the waiter to follow the guest explain.The waiter brought the dried tofu to the guest and explained to the guest. The three men didn't make things difficult for the waiter, so they asked the manager to come over.

Zheng Jiaqi passed by, and the guest had a request to have a glass of wine with Zheng Jiaqi, so he passed the matter of serving dried toothpicks in the dish.Zheng Jiaqi drank a glass of wine with the guests, said a few words of apology to them, and then prepared to leave.

One of the thin men said, "Does the manager know that we are here for you, to cheer you up, so let's have a few more drinks."

"Thank you three for being so respectful of me. I drank a little too much today. I really can't accompany you. Forgive me." Zheng Jiaqi smiled and said to the guests, and at the same time bowed halfway to express her apology.

"Why, it's so embarrassing." The thin man said.

"Look at what you said, big brother, how can you not give big brother face, I really drank a little too much today, wait for another day, when big brother comes over, young girl promises to drink with big brother." Zheng Jiaqi said, with a smile on her face .

"I can't do it today." The skinny man made the next best thing. "How about this, just have a drink, we know each other, and the three of us will come here often in the future."

Zheng Jiaqi hesitated for a while, then picked up the wine glass and said, "Okay, I see that the elder brother is also a bright person, so it's a bit boring for me to say anything else. Let's have a drink. Thank you for coming to join me."

After speaking, he clinked glasses with three people and finished.

Things should end here.

But it wasn't over. The three men said they wanted to make friends with Zheng Jiaqi and led her out to sing, but Zheng Jiaqi didn't agree.The three men were also very persistent and waited until Zheng Jiaqi got off work.

Zheng Jiaqi walked out of the hotel, and the three men went outside the hotel to quarrel.

I didn't know about these things, so I rode away after get off work, and only walked for 5 minutes. Zhou Ming from the kitchen called me and said that Zheng Jiaqi was stopped by a customer outside, and asked me to come back and see what was going on.I asked him if Boss Cao was there, why didn't he care?Zhou Ming said that Boss Cao had already gone home.

I rode my bicycle to the hotel, and saw Zheng Jiaqi talking to three men from afar. She wanted to leave, but it was not easy for her to be surrounded by three men.

I rode up to the front and didn't look at the three men, and I didn't get off the bicycle. I put one leg on the ground and shouted at Zheng Jiaqi: "What time is it? I'm off work. Why don't you go home?" It's over, the child doesn't care!"

Zheng Jiaqi was taken aback, and the three men were also taken aback.

Zheng Jiaqi came to her senses immediately, walked to the car with low eyebrows, stepped on the back seat of the car with one leg, and I pedaled away.

Before leaving, he muttered unhappily: "If you leave work so late, don't do it. Don't come tomorrow. No one cares about the children, no one cares about the adults, so it's no use doing it or not."

Just riding forward while muttering like this, the three men were a little confused.

(End of this chapter)