The story of a cook

Chapter 333
No matter what life is like, whether it is wind and rain or rainbow, you need to smile right.

The quality of kitchen dishes has been improved, and the satisfaction of customers has been improved. At the same time, the gross profit of dishes has been controlled, the net profit has been guaranteed, and it has begun to make money.

Any business, as long as it makes money is a good sign.

The change in the kitchen is not only the quality of the dishes, but also the hygiene has been greatly improved.

Master has very strict requirements on sanitation. The kitchen on the third floor I manage has been in accordance with the sanitation standards prescribed by Master from the very beginning, so the third-floor kitchen has become a model kitchen. The third boss requires that the sanitation of the entire kitchen can reach that of the third-floor kitchen. standard.

In terms of hygiene, Master and I became the target of public criticism, and many people complained.After all, it takes a lot of work to meet the hygienic standards of the kitchen on the third floor, and no one is happy to ask anyone to do more work.In the past, it took 10 minutes to clean the kitchen when the market was closed, but now it takes 10 minutes.In the past, the exhaust hood of the stove was cleaned once a week, but now it has to be cleaned every day.

The chefs were very upset, and some even scolded Master and me behind their backs.

I don't care much about these masters. In his words, I can clean up if I want to clean up.It wasn't my old Huang's request, it was the boss's request.Waiting for me is not to see at all, but the kitchen on the third floor must be up to standard.Brothers in the kitchen on the third floor are already used to it, and they all agree that it has been such a hygienic standard from the beginning, and it is easy to clean up every day from top to bottom, inside and outside, and everything is done in almost 10 minutes.

No matter when you enter the kitchen on the third floor, it is clean, and all the raw materials are neatly arranged and kept in place.Open the freezer, the fresh-keeping boxes of raw materials are neatly stacked, and each fresh-keeping box has a label, which is clear at a glance.The stove is also clean, there is very little water on the ground, and there is almost no oil stain.After cooking for a day, because the environment is clean, the work clothes on my body are also clean, so I won't look dirty.

The third boss is not always in the store. Sometimes he comes over every three or four days. When he comes, he calls Master over for a chat, and then asks me to accompany him to the kitchen.Every time I go from the third floor to the first floor, check all the stalls, and ask me some things while checking.Because I am only in charge of the kitchen on the third floor, I rarely go to the second and first floors in a day, sometimes not once a week, and I don’t know much about the kitchens on the second and first floors.The third boss asked me, if I knew, I would say, if I didn’t know, I would say I didn’t know.

After inspecting the kitchen, I have to accompany the third boss to inspect the front.The catering department from the first floor to the third floor, and the housekeeping department from the fourth floor to the sixth floor all went to check.Manager Guo will follow every inspection, and the third boss will tell Manager Guo to clean up when he sees something unqualified.In short, many problems will be found in front of each inspection, and the third boss will give Manager Guo a scolding.

In fact, Manager Guo is also very diligent in his work, but he has no rules in management, and there are always many loopholes.Every time she is reprimanded by the third boss, she will feel very wronged. Sometimes when I don’t go home after get off work at night, she will go to room 612 to complain to me, saying how hard she is doing her best, why the employees are not easy to manage, and the work she told is not good enough. If something goes wrong, it's all her fault, and she is always scolded by the third boss and so on.I also couldn't enlighten her, knowing that the purpose of her complaining to me was to send a message to the third boss through me-she has worked hard and tried her best.

I won't tell the third boss about this. To be fair and just, she is unqualified in management.

At twelve o'clock this day, I was busy cooking. The third boss called and said that he was out of town. Manager Guo got up with the customer at the front desk. The customer was very angry and was making a fuss in front of him. He asked me to go over and see what was going on. What's the matter, let me settle the guests first. It's not good to make trouble in the front at noon, and there are still many guests eating.

Of course the third boss wanted me to go, and I also wondered how the third boss knew that Manager Guo was making noise with the guests in front when he was out of town. It seems that the third boss has a lot of eyeliner.But this matter is not in my control. It is not good for me to go out to take care of the front desk. I told Master that Master said you should go and have a look, and take care of it if you can.

When I came to the lobby on the first floor, I saw a woman and a man standing at the bar, looking very angry, especially the woman, who had already stood there and gave a speech to the guests who were eating in the lobby.

The woman said loudly: "Everyone comment, what kind of place is this Linjiangxuan? What's wrong with the shop owner, the shop owner is bullying people! We were here yesterday, and we booked a table in the private room on the third floor of his house, saying yes I came over for dinner at twelve noon today and paid a deposit of 200 yuan."

"200 yuan is not much, and we understand that, so we paid the money. They issued a deposit ticket, saying that you can take the deposit ticket when you check out after eating, and it will be included in the meal price. This is fine, we I agree. But something happened at my house this morning, and my friends didn’t come, so the meal will be cancelled. My wife and I can’t delay the business of his private room. If we don’t come to eat, they can reserve that private room Give it to someone else. So my wife and I hurried over and told them we couldn’t eat, canceled the reservation, and asked them to return the deposit.”

Speaking of this woman began to get excited.

"Listen, listen to all of you. Is their restaurant unreasonable? They said we were late and didn't notify them earlier. The deposit will not be refunded after 11:30. When we arrived, it was 11:30. Why are we late? What’s the matter, I still want to buy and sell by force, Linjiangxuan is too awesome, I have never seen such a restaurant in the provincial capital.”

After the woman finished talking to the guests, of course the guests would not express any opinions, they should eat their own food, but to some extent, they were a little bit unacceptable to Linjiangxuan's approach, they just didn't say anything.

In fact, this situation often happens in restaurants.It is normal for the hotel to refund the deposit paid by the guest to the guest after the guest has booked a private room, and then cannot come due to something.The guest doesn't want to return, but there is something that can't come, so what can I do.This happened to me before at Laohan Mountain Villa. The guests booked a table in advance for my mother’s birthday. Who would have thought that my mother would go to the hospital for emergency treatment the next day, but the birthday didn’t go through, and the meal was over by then. The private room for the entire meal was also reserved for them, and the guests came from the hospital in the afternoon. After explaining the situation, Zhang Li directly refunded the deposit paid by them, and told the guests to let the old man recover in peace in the hospital, and wait Come over to eat again after recovering from illness, still in that private room.The guests were very moved, and not only came over to eat, but also brought many guests over.

Earn less money for a table of meals, and gain one more loyal customer, and this loyal customer brings many customers, which is more and which is less?As long as it is a smart manager, it will be calculated.

I walked over, and Manager Guo wanted to go up to reason with the guests, so I stopped her.

"Sister Guo, I'll take care of it."

Seeing me stop Manager Guo, the woman asked me, "What do you do?"

I smiled and said, "Sister, don't get excited. You're excited. I'm here to help you solve the problem. Let's sit down first." After speaking, I dragged the girl to an empty table to sit down.

The woman was still angry, her chest heaving up and down.

I called her lover over and sat down together, and then asked the waiter to bring a pot of tea and pour it for the couple.

"Sister, don't get excited, and don't be angry. I understand your feelings very well. Because of our improper work, you are so angry. I apologize first. I'm sorry." I said.

The woman took a sip from her teacup and said, "Your family is too bullying. The store is so oppressive. Believe it or not, I will call the Morning Post and report on you Linjiangxuan."

"Elder sister, please be quiet first, don't get excited, why are you so angry, I am here to make amends to you, elder sister, you are a sensible person, you should be in business." I said.

"Selling clothes at the Wuai Market, isn't it close to your home? Thinking about having a meal at your home, I didn't even think about it, and it made me angry."

"Elder sister, calm down, my sister also sells clothes in Wu'ai Market, you have the same temper as my sister, you can't rub sand in your eyes." I said.

"Your sister also sells clothes at Wuai Market, who is that?" the woman asked.

"No. 52, third floor, Area A." I told Li Na's clothing bed number.

"Li Na, Li Na is your sister?" the woman asked in surprise.

I said: "Yes."

The woman smiled and said, "We were in the same district before, but now I am in District B. I haven't seen her for a long time."

I said, "Is that right, sister, where is your deposit note?"

The woman took out the deposit slip and gave it to me. I asked the waiter to give it to the bar, and asked the bar to refund the money directly.

The bar counter received a deposit note and looked at me, I nodded, and the bar counter went to see Manager Guo, who had already left by this time.The bar directly gave 200 yuan to the waiter, and the waiter brought the money to me, and I handed the money to the woman.

"Sister, don't be angry if I give you the money. Someday I will ask my sister to call you and come over for dinner together. My brother treats you."

The woman put the money away, and then said: "This is to see your face, otherwise I will make a fuss, and when I see it, you Linjiangxuan will be ashamed!"

"I can't offend my sister. If you have that kind of skill, it's better to have a little wine with my brother-in-law and you two."

"It's just too irritating—forget it, it's all settled. I still have something to do at home. It only takes a few minutes to get to your house after thinking about it. I didn't think about it for an hour, and I left."

The couple started to walk outside.

"I'm really sorry for causing you trouble."

Send the couple away and go straight back to the kitchen on the third floor.

When I went to the kitchen, Master asked me what was the matter, and told Master about it.

The master said: "Don't worry about this matter in the future, it's easier to make it like this. Now Linjiangxuan's business has grown, and the store has started to bully customers. Sooner or later, the restaurant will be ruined."

I said: "People don't care about this business, they only care about money. I guess Manager Guo is also afraid of being accused."

The master said: "Why are you afraid of being told? That's stupid. She just thought about not giving people back the money and earning two hundred in vain. If she didn't get angry and didn't move the money, wouldn't it be pure profit to earn two hundred in vain? She didn't think about it. If the reputation is spread out, how much will be lost, if it is spread that Linjiangxuan does not refund the deposit to the guests, whatever happens when you see it, it will become the headlines in the provincial capital."

"These bosses are all face-saving people. She thought she was doing the right thing, but she was actually a digger."

Hearing what the master said, it is really true.

(End of this chapter)