mortal train conductor

Chapter 106 It's better to make a mistake than make a complaint
After returning to Station A, he was busy with handover and other matters. Liu Qun suddenly received a call from the team, saying that two male passengers had just found the team and complained about their K16 on the 18th. The train conductor of the second train, surnamed Liu, has problems at work. He said that the train conductor treated passengers barbarously and spoke rudely. Now he must give an explanation, otherwise he will have to lodge a complaint.

Putting down the phone, Liu Qun couldn't help but think carefully: sometimes I do get a little irritable, and sometimes I do have small quarrels with some unprincipled and bottomless passengers.Although it will be resolved satisfactorily in the end, it is inevitable that some passengers will think about it later and feel that they can't understand it, and they may think that their work is rough.After Liu Qun settled the matter on the train, he hurried to the team office.

Liu Qun rushed to the team office with a feeling of uneasiness. On the way, he repeatedly warned himself not to lose his temper. No matter how strange the reason and request of the passenger, he must listen to the passenger and then explain to the passenger to comfort him. You can't "admit counsel", but you should have the necessary tolerance. After all, your job is to provide high-quality services to all passengers, not simply to educate and manage individual special passengers. It's not something he, a train conductor, can fundamentally solve. He is already ready to accept criticism and blame.

As he walked, he repeatedly recalled in his mind, should he have done anything outrageous recently?There is not much passenger flow recently, and there are no passengers out of line on these few trains, and he has never had any disputes with passengers. Even if it happened, he would reverse his attitude at the last minute, either to convince the passengers, or to make some by himself. Concession, let passengers get off the bus satisfied.

And as long as there are passengers on the train who are dissatisfied with or question the work of the train, he will call or send a message to return or comfort the passenger within 12 hours after getting off the train. What about the complaint?

When we arrived at the motorcade office, we could hear the voices of two men echoing in the corridor from a distance.

Liu Qun took a deep breath and let it out slowly, and quickly entered the team office.Seeing Liu Qun coming, a tall and thin male passenger immediately turned their finger on Liu Qun and began to accuse him loudly: "This is the tall train conductor who hates the poor and loves the rich. Why do we have hard seats? Can’t sit on the side seat of the soft sleeper car for a while, it’s not humane at all, just accept money, rich people can sit, but we hard seat passengers can’t sit for a while?”

Liu Qun didn't dodge or evade, making eye contact with the two passengers while listening to their complaints, but he didn't have the slightest impression of the two passengers. He felt that as long as he had contact with these two passengers in the car, he would definitely remember them deeply. It is impossible not to have the slightest impression?

A flash of inspiration flashed in his mind, could the two of them recognize the wrong person?The train conductors of the three groups are also surnamed Liu, and they are about the same height as themselves. They have a hot temper, and they will catch fire. Ordinary passengers will reduce their ability to distinguish train staff wearing uniform uniforms and big-brimmed hats. It is also a coincidence.

Taking advantage of the time when the two passengers said they were tired and swallowed their saliva, Liu Qun hurriedly interjected: "What is the bus number you are taking? What is the number of the train?"

"We are on the 16th, and the train number is K18!" The two said.

"Then where did you take the bus?" Liu Qun asked again.

"Let's sit from Station F to Station Q." The two said.

"You get on the train at station F and get to station Q, so the train number should be K19, right?" Liu Qun said.

"It's K18, the K18 train departing from Station A, you can't miss it."

"It's like this, two, let me briefly introduce the number of our railway trains:

The number of railway trains is represented by Arabic numerals, which are distinguished by odd or even numbers according to the direction of travel: the number of railway trains in my country is centered on Beijing, and the trains departing from Beijing are downlinks, and the trains bound for Beijing are uplinks.

When the train travels in the upward direction of the line, the number of the train number is an even number; otherwise, the number of the train number is an odd number when it runs in the downward direction of the line.If the train changes from uplink to downlink or from downlink to uplink during operation, the number of trains must be changed.

Therefore, one train may use two or more trains in one direction. For example, train K18 becomes K19 when it arrives at station F, and when returning, it becomes K20, and it becomes K17 when it arrives at station F. . "

After Liu Qun finished speaking, he thought for a while and said to the two of them: "If you calculate it this way, then you should not be complaining about me, but another driver Liu from the third group."

"Is the object of the complaint wrong?" The two said plausibly: "You are all the same, I think it's the same thing to complain to anyone, it's all your car!"

Immediately, there were black lines all over Liu Qun's forehead: How could it be the same?I didn't recruit anyone, I didn't provoke anyone, I let you scold me, and now you say it's okay, who can I talk to about my depression.Alas, if it comes, it will be safe. The complaints of the brother team are also the complaints of the team as a whole. I will take over this pot.

Liu Qun followed the passenger's words and said: "Yes, yes, you are right. Can I explain to you the phenomenon you mentioned?"

The two passengers talked a lot, their voices were very loud just now, and now their voices are a little hoarse, looking a little tired, they said to Liu Qun, "What are you talking about? You are not the right owner."

After all, the passengers were a little embarrassed when they found out that they made a mistake in their complaint.The firepower dropped instantly.

When Liu Qun saw that the firepower of the passengers had dropped, that would not work, and he had to continue to attract their firepower.Otherwise, if they didn't talk to him more, his trip would be in vain, and the accusation just now would be in vain.If I could resolve the complaints of the brother team on the spot today, I would be happy to guide the two passengers, and I would not have made my trip in vain.

Seeing that the two ignored him, Liu Qun said provocatively: "Although you said that I was not the one who complained, in fact, if our team was in charge of the train at that time, I would not allow you to go to the side of the soft sleeper or hard sleeper." Sit on the seat."

The eyes of the two passengers widened again in an instant, and Liu Qun successfully attracted their attention.

Liu Qun said to one of the older male passengers: "It's like this. Since you are here today, we will explain this matter to you clearly, so that you can walk out of our passenger section without any worries, you say OK?"

The older passenger said: "I'm here to solve the problem. If I can't solve the problem, I have to go to my superior to complain about your special treatment and non-discriminatory service."

(End of this chapter)