mortal train conductor

Chapter 109
It wasn’t long before the incident of “taking the blame” passed. During the course of a train, the train conductor Liu Qun received another complaint call from a passenger: “Train conductor, your train staff is occupying public resources.”

When Liu Qun heard this, it was very serious in nature and took up public resources. Could it be that the conductor slept on the berth?Or sit in the passenger seat?

He hurriedly asked on the phone: "Can you tell me in detail, how did the conductor take up public resources? What car are you in? I'll go over and talk to you right now, because the train is running in Mountainous area, so the signal is not very good, intermittent.”

The passenger said: "Okay, I'm in the lower berth of No. 13, hard sleeper car No. 14."

Liu Qun said: "Okay, please wait a moment, I will pass in 7 or 8 minutes at most."

Putting down the phone, Liu Qun first used the walkie-talkie to contact Ye Xuan, the conductor of carriage No. 13.Ask her to wait for me in the No. 12 carriage, first explain the situation to myself, and I have a general understanding first, so that when dealing with passengers, I will be able to target the target and see the tricks.

The conductor Ye Xuan waited for Liu Qun in the 12th carriage, she blushed and said to Liu Qun: "I'm really sorry for causing you trouble, I have explained to the passengers for half a day, but the passengers just didn't listen. If you insisted on making a complaint, I told her your phone number. I really didn’t mean to quarrel with passengers.”

Liu Qun said: "Now that the passengers have complained, tell me what's going on, don't be pressured, and don't hide a little bit, tell me everything, including details, so Only then can I communicate with passengers quickly and effectively, and know the crux of the problem, otherwise, if you cover up, then I will be at the passenger’s place in a while, and I don’t know what the passenger told me, so I will be a little passive.”

Ye Xuan said: "Liu Che, you can judge me, I have caused chaos to the team."

Liu Qun said: "Now is not the time to talk about that. Since you can tell the passengers my phone number and ask them to call me, then you have done the right thing. No matter what you have done to the passengers before At least telling the passengers about my phone number is worthy of recognition, not to deal with passengers, but to say that we treat passengers’ needs like the police 110, respond quickly, and be able to meet and solve them on the spot. It's also a good thing.

Of course, it is even better for our team. If passengers call to complain after getting off the bus, it will be difficult for us to explain. After all, it is only communication on the phone, and we cannot chat face to face. relatively much larger.You are doing the right thing.

Furthermore, according to your daily work performance, I think it is very likely that you are not at fault, maybe there is a misunderstanding or passengers do not understand our normal work. "

When Xuan Ye heard Liu Qun say this, she was so aggrieved that she almost shed tears. Liu Qun hurriedly tried to persuade her, "Ah, don't be sad, we are here for work, and the tourists we face are all kinds of strange things."

Seeing that there was no one around, Liu Qun whispered to Xuan Ye again: "Xiao Ye, we can't punish ourselves with the mistakes of the passengers, seeing you like this, the passengers must have lost their temper with you, and they must have reprimanded you a few times. Let’s just say it. But let’s think about it calmly. Now it’s the passengers who made mistakes. If we are upset and weep, do you mean that the passengers use their mistakes to punish us for our correct work?

Our job is to face so many passengers every day, going back and forth, up and down, and the task is to let the passengers reach their destination safely and happily, so that we have completed the task.When encountering passengers who do not understand us, I think we should consider it from the perspective of improving our own abilities.

Why do you say this way?Can you think that if I can serve such a passenger well, and let him leave with satisfaction, and let him affirm my work, wouldn't it be too simple for daily passengers?With this kind of experience, no matter what kind of people we meet in our work or life, we will be able to calmly face them and deal with them correctly.

To use a sentence in Mr. Jin's martial arts novels: "He is strong and he is strong, and the breeze blows the hills." 'No matter how strong and vicious the opponent is, I can treat him as the breeze blowing the mountains and the moon shining on the river. Although he can inflict damage on me, he can't cause any damage. "

Michelle Ye said: "The thing is like this, I want to go to the toilet, and I wait until the passenger's frequency of going to the toilet is low, around 11:13 am. At that time, no one was using the two toilets facing each other in the No. [-] car, so I hurried in. bathroom."

Michelle Ye blushed and said in a low voice: "I haven't been feeling well these two days, so I spent a little longer going to the bathroom."

Liu Qun said "Oh" clearly.

Michelle Ye went on to say: "Unexpectedly, about two or three minutes later, I heard in the toilet that passengers had also entered the toilet opposite, and the door was closed very hard. I just wanted to get out quickly, so as not to disturb other passengers Use it, but as soon as I thought about it, the doors of the two toilets were knocked almost at the same time.

In the toilet on the opposite side was a male passenger who yelled loudly: "Someone is sick, why don't you check the door to see if there is someone who has never been on a train?" '

There was a middle-aged woman outside the toilet door. She was also very upset when she heard the male passenger scolding him, so she replied, 'How long have you been in the toilet?How do I know there is no one inside? What if the conductor does not open the toilet?Am I just waiting here like an idiot? '

Then the male passenger in the opposite toilet quarreled loudly with the female passenger.

As soon as I heard this, I hurried out of the toilet quickly.Tell the female passenger that you should use it quickly and stop making noise.The female passenger didn't say much and went into the toilet.

At first I thought there was nothing wrong, but I saw some water stains on the faces of the passengers in the washroom, so I went to get a rag to wipe it off, but when I came from the flight attendant with the rag, the middle-aged man in the toilet opposite He came out, he stood there, reprimanded the female passenger through the toilet door, and knocked on the toilet door from time to time, saying that he wanted the female passenger to experience the feeling of being urged to go to the toilet by others .It may be that the female passenger knew she was wrong, so she didn't say anything, and let the male passenger scold her.

I hurried forward to persuade the middle-aged male passenger.The male passenger talked for a while, maybe he was not angry anymore, and walked away.He got off at that stop just now.

While I was cleaning the washroom, the female passenger came out of the toilet, not looking very happy.When she saw me in the washroom, she talked about me for a long time, saying that I was taking up public resources, and that as a staff member, I should not use the passenger's toilet. "

(End of this chapter)