mortal train conductor

Chapter 14 Practical operation before the class
The "ride out" procedure is over, and they line up in three rows to enter the second study room.Many flight attendants wiped the sweat from their foreheads when they walked out of the dispatch hall. On the one hand, it is hard to stand in a military posture. Seeing that Liu Qun's psychological quality is good, he dare not take this link lightly.

Liu Qun was the last one to enter the study room and stood on the podium to assign pre-shift work to all the staff.

"First, a case study. On November 11, a passenger mistaking problem occurred in a certain convoy. When a certain train of a certain convoy arrived at station F, the conductor did not check the tickets one by one when he was guarding the gate, but only verbal publicity , let the passengers get on the train first, but some passengers got on the train by mistake. After investigation and verification, it was found that the passenger who got on by mistake was a sleeper car passenger. At station F, only 10 passengers got on the train. Check whether the arrival station of the ticket is consistent with the ticket holder, but the conductor's work is off-label and deducted, and the verification is not carried out, which leads to the passenger's mistaking, and the passenger complained. Handling decision: the relevant responsible person will be given a one-month waiting period for the conductor , 5 yuan for the economic assessment of the train conductor who is responsible for management, one general problem with the road wind of the qualitative team, and 1000 yuan for the economic assessment of the team leader and the secretary of the general party branch, and a serious inspection will be made at the production shift meeting of the section." Liu Qun. I have prepared lessons before studying in class, and I don’t need to read the documents when I say these words.

"Let's remember the key words. The key point is that when guarding the gate, we need to check the tickets one by one. Especially when there are other trains stopping on the opposite platform, we must do a good job of publicizing to the passengers to avoid the occurrence of passenger mistaking. We will inform everyone through this We should have learned the lessons from the brother teams, we must abide by the rules and regulations, and work according to the standards." Liu Qun emphasized.

"Lay out the train plan below." Liu Qun took out the train conductor's logbook, and each train must be drawn up in advance at home, the matters that should be paid attention to for this train and the anticipated safety hazards in terms of safety.

"The first item is to strictly close the doors, make good use of our door chains and video inspection devices to ensure that the doors are completely locked, and prevent door safety issues such as opening the doors.

The second item is to provide high-quality services, take good care of key passengers, and achieve three knowledges and three knowledges, knowing the location, arrival station, and difficulties, providing services, registering, and handing over.

The third item must be strictly disciplined.It is strictly forbidden for flight attendants to cross posts, get together, chat, etc. on the way, and conduct sanitary raids on the joints of windshields at night. "

"Security expectations are twofold:

First, after passenger section overcrowding occurs, it is necessary to organize passengers to board and drop at the station in advance and publicize it 5 minutes before they arrive at the station. Passengers who get off the bus are asked to wait at the gate of the train in time, and passengers who do not get off at the gate of the train should help them communicate with their subordinates. Passengers change seats.

The second is to prevent the occurrence of accidental injuries to passengers, mainly to arrange luggage racks and publicize safety when passengers pick up and deliver boiled water.

Okay, everyone has finished recording, let's watch the video teaching video just shot, <Car Door Safety>! "

The passenger section where Liu Qun works attaches great importance to the study of departure and departure, and often shoots some safety production teaching videos from time to time for all the flight attendants to watch collectively during departure operations. The teaching videos are based on real people and real scenes. Whispering at the bottom: "Oh, is that from a certain team, a certain driver and a certain conductor?" Disappeared.

After watching the TV film, Liu Qun stood on the podium again and said, "Let's summarize the work of the last train."

"The work tasks of the last train were completed relatively smoothly, the income task was overfulfilled, and there were no problems with safety and road safety, but there were still some small flaws in the operation. In the overcrowded section, everyone’s card control is good, but in the undercrowded section, many passengers in hard-seat cars sleep in the car. When passengers get off the station, they must not only make good announcements in the carriages, but also remind sleeping passengers one by one, so as to prevent passengers from passing the station.”

"Okay, that's all I've said today. Captain Zhang, please conduct business training." The deputy commander Zhang Lan, 30 years old, 1 meters tall, is an undergraduate student with strong business learning and training skills, just like Liu Qun. Prepare lessons in advance for what should be said, and it is also an unscripted training. Like a persuasive teacher, he retells the original text of this month's business training questions to all flight attendants while explaining. Understand the meaning of the regulations, and do a good job of explaining the meaning and system, that is to say, explaining it literally first, and then explaining from the starting point of formulating this regulation, so as to avoid the phenomenon of copying the rules. The captain also asked everyone: "Do you have any questions? If you have any questions, we can raise them and discuss with each other."

In the end, Liu Qun stepped onto the podium again, and made the final mobilization or encouragement to everyone: "The train requires everyone to unite and cooperate closely. If any abnormal situation is found, it must be reported to the train conductor on duty quickly. We all work together and deal with it together to ensure Be safe, we all have to come to work happily and go home safely. Do you have anything to add?"

Next, Wang Jian, the attendant on duty, raised his hand.

Liu Qun: "Wang is on duty, please tell me."

Wang Jian stood up and asked: "Liu Che, when there are few people, passengers will find places to sleep randomly. We sometimes remind passengers who sleep in hard-seat cars to get off the car, which will arouse the disgust of passengers. Don’t make passengers feel disgusted?”

Liu Qun praised: "That's a good question. Let's proceed from reality. In this way, if you call the wrong passenger because the passenger in the hard-seat car has changed places by himself, we can say: 'Hello, we will arrive at the station in front of you. Please take care of your luggage. Where is your destination?' In this way, passengers can feel that we are thinking about them and don't care about them. In addition, we follow the customer's change and register the passenger's whereabouts again. Remind me again when I arrive at the station, so that our work can be called solid, and we can deal with possible situations such as passengers overstepping the station or complaining!"

The conductors sitting below applauded, "Good idea!" Wang Jian also gave a thumbs up.

"Next, those with cigarettes hand in their cigarettes, and all the staff hand in their mobile phones. It's still the same. If you have something to do, you can use my mobile phone and Zhang Che's to make a call. It's serious business. You can call for as long as you want. If you have something to do with your family, you can also call Our mobile phones are turned on 24 hours a day."

The mobile phones of all employees are put in the special mobile phone bag, and the cigarettes and lighters are also put in the safe deposit box.It is also helpless for the railway passenger transportation system to collect mobile phones before the operation starts. In the past few years, the function of mobile phones was to make calls and send messages.However, in recent years, the basic functions of mobile phones are no longer making calls and sending text messages. Various software have emerged in an endless stream. Reading books, watching videos, chatting on WeChat, QQ, and playing games have become new functions of mobile phones. It often happens that the use of mobile phones by workers has a huge impact on production safety. Therefore, mobile phones are collected before shifts, reissued at the return station, recycled before driving at the dismantling station, and sent back at the final station.As the saying goes, "The height of the road is one foot, and the height of the devil is ten feet." Take another mobile phone with you, and secretly play with your mobile phone in the flight attendant.Duan later issued a mandatory order that all mobile phone use at work should be dealt with on the job, which stopped the trend of using mobile phones during work.

About 3 minutes later, Liu Qun said: "If there is no other matter, we will line up to get on the bus. When picking up the bus, be sure to pick up the spare parts for activities. Make up replacements, and there must be no shortage of spare parts.”

A complete "outing" operation takes about an hour. Liu Qun feels that this "outing" operation is equivalent to a pre-war mobilization or pre-war preparation work in the army. He enjoys the "outing" operation very much Liu Qun can not only shout loud slogans like in the army, but also give full play to his language talent here, and share his "sports car" experience with employees through the ride-off meeting.Every time he looked at the trusting and expectant eyes in the audience, he felt extremely satisfied.

He thought to himself, although the conductor of the train is a general and not an official, it is quite interesting to assume the position of conductor of the train. He is like a generalist, and also like a big head, who has to worry about both inside and outside the team. There are always a lot of things waiting to be done by me, from small things such as the distribution of car personnel to large salary and bonus management. Really, there is no job more fulfilling than this job, and besides, it is also quite fulfilling. , Worked for three days and went home to rest for three days. The work was really good. While thinking, while walking to the bottom of the train in the garage, Liu Qun's heart was full of sunshine.

After boarding the train, Liu Qun inspected the carriages as usual. He found that Wang Mengmeng, a new male worker in carriage 4, was arranging the curtains. He looked listless, as if his bones had been removed, with dull eyes and slow movements.

When he saw Liu Qun coming, he just nodded. Liu Qun, who had already passed by, came back and asked Wang Mengmeng, "What's the matter, Xiao Wang? Are you feeling unwell?"

Wang Mengmeng groaned twice, took a deep breath, and said as if he had made up his mind: "This. I. Captain Liu, I am now the second train at the end of the internship period. I don't want to do it anymore."

(End of this chapter)