mortal train conductor

Chapter 18
Wang Mengmeng lowered his head and pondered for a moment, then raised his head and said to Liu Qun in about two or three minutes, "Liu Che, I have a solution, but it may violate the rules."

'Let's talk about it, we can weigh the pros and cons, see how you can satisfy these passengers, and see which rules you have to violate. Well, I also have a way, we both write it down in our hands, no more than 10 Words, let's see who has higher ideas? "

"Okay, okay, this between us is like a classic episode in "The Romance of the Three Kingdoms." Wang Mengmeng was amused by Liu Qun's idea.Liu Qun really took great pains to enlighten Wang Mengmeng.

In about 10 seconds, both of them finished writing in the palms of their hands. Liu Qun said to Wang Mengmeng, "Hey, we both let each other see our palms and read each other's words at the same time."

Wang Mengmeng saw the four words "adjust the carriage" written on the palm of Liu Qun's palm, and Liu Qun saw the writing on Wang Mengmeng's palm: one car that is too cold, one car that is too hot.

The two smiled knowingly, and Liu Qun gave Wang Mengmeng a thumbs up: "Xiao Wang really deserves to be a master's student. He really has a trick, and he came up with this method in such a short time."

"Liu Che, do we think that heroes see the same thing?"

"It can be said that we have similar views, but I dare not be a hero. Although our two ideas are contrary to the principle that passengers are seated according to tickets, for passengers now, the most important thing is that the temperature is suitable. If you are rigid and dogmatic Passengers must stay at the location specified on their tickets. If it is said that the elderly are catching a cold and the young are suffering from heatstroke, no one can tell which is more important. The most important point is that after adjusting the seat, we have to Make a clear registration of the whereabouts of passengers, remind passengers to get off the train in time, and when new passengers board the train, the stewards of the two carriages must do a good job of publicity, and must not cause any disputes because passengers change carriages, otherwise it will violate the law. Our original intention."

"Yes, yes, this is also a flexible use of regulations. When I was in college, I had law classes. In the law class, I said that if the rules cannot be applied, the law can be applied according to principles. Principles are greater than rules."

"Xiao Wang, I also know a thing or two about the law. Is it that, for example, after a traffic accident, the motor vehicle should bear no more than 10% of the liability, which means that the principle of law is applied to help and sympathize with the weak. If the rules apply, it's no-fault-no-liability."

"It's Liu Che like this. I didn't expect you to have research on the law."

"Okay, let's discuss legal matters when we have time. Now let's act quickly. You can publicize it in the No. 6 car, and mobilize some young passengers who think the temperature is high to sit in the No. 5 car. I will go to the No. 5 car." Let’s publicize the carriage to see if there are any elderly passengers, and if the temperature is low, I will publicize and guide them to the No. 6 carriage.”

The two immediately took action, and the conductor of carriage No. 5 also got involved, actively promoting it to passengers, and helping some elderly, women and children passengers with their luggage.

The work of changing seats was proceeding in an orderly manner. Seeing some young passengers coming to the No. 5 carriage, Liu Qun told the conductor of the No. 5 carriage to re-register the whereabouts of these passengers and remind them to get off the train in time.

When these passengers passed by Liu Qun, they all gave him a thumbs up, "I have been on the train for so many years, and this is the first time I have experienced this. This method is really good." Some elderly people in the No. 5 compartment said, "We I also know that if the temperature is too low to tell the staff, young people will definitely not be able to bear it, so we can only bear it silently, take out our clothes and put them on, this is good, we have a special warm compartment for the elderly, young people There are also cool compartments for young people, divided into categories, no one interferes with anyone, and no one affects anyone!"

After Wang Mengmeng finished registering the whereabouts of the exchange passengers, Liu Qun asked him: "Just now in the garage, have you completed the task I assigned to you? How many times have you done health promotion?"

Wang Mengmeng said: "I have fully followed your orders and have done two health promotions from the beginning to the present."

Liu Qun said, then let me ask you again, you have done two sanitation promotions, have you cleaned up since you left the departure station today? "

Wang Mengmeng scratched his head and said, "I'm sorry Liu Che, I didn't clean up and didn't follow the operating procedures. You can assess me!"

Liu Qun smiled, patted Wang Mengmeng on the shoulder and said: "I don't mean to accuse you of not cleaning up and to assess you. Just now in the garage, you either said that the daily work is boring, or cleaning. Now your publicity The work is done, do you still need to clean up?"

"Remember that things have two sides. The saying 'putting diligence first' does not apply to passengers, but it also applies to ourselves. As long as your words arrive, the work will be easy to carry out. It is not our purpose, cleaning is because our sanitation promotion is not in place, passengers don’t know where the trash can is, now that you have done the promotion, tourists will naturally keep the environment clean, and you don’t have to clean up.”

"You still put new wine in an old pot, or the old saying 'putting yourself in another's place'. If you are a passenger, and the train conductor frequently sweeps and sweeps under your feet, and shakes around you with a broom and dustpan from time to time. Come and go, do you feel comfortable?"

Wang Mengmeng said, "Oh, that's right. In fact, cleaning doesn't satisfy passengers."

"Ten years ago, or even 10 years ago, passengers might think that you respected him on the sweaty floor, and he would think that you were a good train conductor, but the requirements of today's passengers are the same as before. It’s not the same, so the non-interference service we launched is based on this principle, and reducing the disturbance to passengers is actually the best service.”

"Oh, I see, Liu Che."

"Everything is afraid of empathy. Look, these passengers are busy with their own things. Some are playing poker, some are napping on their seats, some are looking at their mobile phones, some are reading books, and some are chatting. Son, if you clean the ground now, will it mobilize all the passengers in the car? Although it looks like it is providing services to passengers, its essence is to disturb the passengers and interfere with what they are doing. "

"Yes, Liu Che, sometimes I just think about working hard to get the understanding of the passengers, but I never thought that sometimes too much interference with the passengers would lead to resentment."

"Okay, the current precautions are mainly to remind those passengers who have changed their seats to pay attention to getting off at the station, and to remind passengers who boarded the train to check whether they have the intention to adjust their seats. any conflicts arising from seat adjustments."

On normal-speed trains, each hard-seat car is equipped with two conductors, and the working method is changed. The time to go to work is calculated based on the one-way running time of this train, ranging from 6 to 8 hours each time.

When it was time to change shifts, Liu Qun, as usual, emphasized the precautions to the conductors who had just woken up, finished their meals, and were about to take over. After a brief handover, the personnel lined up to the dining car for a meal and then went to the camping car to rest.

Liu Qun said to Wang Mengmeng who had just finished eating: "Xiao Wang takes up 1 minute of your time, you use my mobile phone to check Sina Weibo, and there are photos of you on it! As a train conductor, I have to pay attention to Internet public opinion every day, We have to check our train number and other keywords every day, just to prevent passengers from asking questions, instead of asking us, post them on the Internet, and if found, we must reply to passengers in a timely manner.”

Wang Mengmeng took Liu Qun's cell phone and saw that it was displaying the page of Sina Weibo. A highly praised blogger published a short article with three photos attached. The general idea of ​​the short article is just what happened just now. The first photo shows Wang Mengmeng holding a suitcase in his left hand and supporting a gray-haired old man walking in the carriage with his right hand. to a warmer compartment.The second photo shows four elderly people happily playing poker and laughing heartily. Photos of reading books, laptops, and mobile phones. The description of the picture shows young passengers adjusting to a cooler compartment and reading quietly.

Wang Mengmeng said excitedly to Liu Qun: "Liu Che, this was taken by my girlfriend, and she also got off at Station F. She accompanied me for a shift, and when she got off the train, she said: Comrade conductor, you should concentrate on it." The appearance of helping the elderly is so handsome! I didn’t expect to post it on the Internet. When I got home, I let my parents take a look at how I work on the train, and let those friends and classmates who look down on the conductors also look at it. I think it’s cool to be sweating profusely to help others. When I was in college, I often volunteered to help the elderly in orphanages do what I can.”

Liu Qun said: "Yes, with the continuous improvement of the quality of our nationals, it is very fashionable and cool to help others now."

Wang Mengmeng said excitedly: "It feels really good to help people. Just now when those elderly passengers got off the bus, several people asked for our unit's address and zip code, saying they wanted to write us a commendation letter!"

Liu Qun said: "This is the difference in the way of expressing gratitude between young people and old people. Young people can use Weibo to express their opinions immediately, while old people have to go back and write letters, which can only be sent through the post office. This shows that we In the service work, we should also treat the elderly and young people differently. Their travel needs are different. The elderly need you to help them supply boiled water and carry their luggage, while young passengers do not need you to help them carry their luggage. If you insist on helping, he will be a little disgusted, what they need is you to help them provide stable power supply and WIFI, and being able to charge their mobile phones or laptops and surf the Internet is enough.”

"Yes, Liu Che, that's very correct. If I want to take a car, I don't want others to touch my luggage. If I can have a quiet seat, let alone how comfortable it is. Take out the kindle (e-book) and sit on it." It doesn't matter how long."

"Wang Mengmeng, how many passengers have you helped this class? Have you completed the task of helping 10 passengers?"

(End of this chapter)