mortal train conductor

Chapter 246 Taking care of the mainstay, listening and benefiting a lot
The passenger section where Liu Qun works attaches great importance to the training of train conductors. They regard train conductors as the mainstay of the entire unit, as the most important part of implementing operating standards and managing the scene.

The reality is like this. The train conductor not only shoulders the major responsibilities of ensuring the safety of passenger transportation on the train, maintaining the reputation of the industry, and providing high-quality services to passengers, but also bears responsibility for the work of crew members, handling train fares, etc. Business, do a good job in the overall management of the team, implement the education and training of all staff, receive key special passengers, and deal with emergencies and other specific tasks.

In this sense, the overall management thinking and management level of the railway enterprise, as well as the overall service level and the quality of the cadres and workers can be reflected from the head and tail of the train conductor.

In the eyes of passengers, the train conductor represents the image of the entire railway enterprise and bears the primary responsibility for maintaining the image of the railway.

In order for the train conductor to be the first manager on the train and be fully responsible for managing various affairs on the train; he can also be a good waiter and lead the team to provide high-quality and civilized services; he can also become a qualified party worker. To be a good ideological and political worker, to play the role of the party branch of the train, unite the hearts of the people, stabilize the team, and improve the scientific management level of the crew. Therefore, the construction of the train conductor team is really crucial.

As the first manager of the train and the leader of the crew, the conductor's own quality is also very important. The conductor must have strong business ability, executive ability, coordination ability, organizational ability and management ability.

In the face of superiors such as the railway bureau group company, depots, and fleets, the train conductor is both the executor and the responsible person. His obligation is to complete the various tasks and work indicators assigned by the superiors without compromise, with quality and quantity. All situations that occur in the team and group assume the specific responsibility for management, and all major and minor matters must be taken care of and managed in place.

When facing all the employees of the team, the train conductor, as the leader, must ensure that all the employees of the team complete various tasks with a high degree of enthusiasm and confidence. Everyone has the potential to work, and can timely discover the deficiencies and shortcomings of each employee in the crew, and provide timely guidance and training, so that each employee can better provide high-quality services to passengers.

When facing passengers, the train conductor must reflect the high speed and high quality of China's railways. He must stand on the standpoint of passengers, understand the real needs and difficulties encountered by passengers, and provide all kinds of help as much as possible to ensure safety. , Quickly, and high-quality to send passengers to their destinations, so that passengers can not only go well, but also go well.

From the Railway Bureau Group Company to the Passenger Depot, cadres at all levels love every conductor very much. Therefore, when investigating the problem today, the administrative supervision of the Commission for Discipline Inspection also aims to find out the root cause of the problem, and try not to go to the train conductor. Hurt the management enthusiasm of the train conductor, but praise the bold management of the train conductor.

It is to prevent the formation of a bad situation. After the train conductor boldly manages and evaluates the employees, the employees go to the convoy and depot to complain to the conductor, and the convoy and depot will first scold the train conductor for no reason. .This will seriously dampen the enthusiasm of the train conductor for management, and he will be timid in the management process and dare not let go of the bold assessment.

Based on the principle of helping with reasoning and teaching, and supplemented by investigation, Secretary Zhang taught the two train conductors some experience in management.

The words made Liu Qun and Zhang Lan nod frequently, and they both felt Secretary Zhang's love for the train conductor, both in and out of the words, and also felt the support for the train conductor's bold management and strict assessment. .

Both of them secretly made up their minds that with such a good unit as the backing for the train conductor, they must adhere to standards and strictly abide by principles in their future work to ensure the absolute safety of passenger trains in return for the unit's careful care of the post.

At the same time, the two of them also obtained some real experience in management from Secretary Zhang. This is all the management experience of Secretary Zhang for many years. Being able to propose such a down-to-earth management method and means is formed by years of human nature speculation. Once applied to work, it can truly be accepted by the managed and assessed, which is an excellent strategy to prevent rebound.

Secretary Zhang also had a good impression of Liu Qun and Zhang Lan's attitude of listening carefully.

In fact, listening is very important in work and life. It can make communication smoother, misunderstandings become less because of listening, work will become more efficient because of listening, and the atmosphere between people will also become better because of listening. more harmony.

Listening when the superior speaks is not only a manifestation of personal accomplishment, but also can show concern and respect for the other party, so that others can feel your concern for him, but listening requires attentive listening.

Listening like Liu Qun and Zhang Lan, Zhang Lan is even using a small notebook to record, it can be seen that this is paying attention, first of all, the two pay attention to the key points, and at the same time they have to summarize, in time, in Secretary Zhang Express it when you pause, and quickly reflect the meaning and emotion that the other party wants to express.

It is also very important for the other party to feel the sincerity of the listener. Now Secretary Zhang feels very good towards them through the listening posture of the two. As an administrative supervisor who was born as a veteran train conductor, he understands that it is not easy to come from the front line. .

Take the management staff as an example. If you speak lightly, the staff will take your words as a deaf ear; if you speak seriously, the staff will resist and be unhappy.

In addition, people’s personalities are very different. After saying the same sentence, some people can quickly understand and execute it quickly, while some people are naturally slow to respond by several beats. It doesn't work as expected.

Secretary Zhang said to Liu Qun and Zhang Lan: "We have basically explained the cause and effect of this incident in your team, and the two of you can talk about your opinions and it will be over.

The general opinion on this matter is based on the principle of seeking truth from facts and investigating mistakes, but at the same time, it should not dampen the enthusiasm of the train conductor for bold management and assessment. It is also necessary to let more employees know about the problem through the family members of the employees. Those who do not abide by the rules and disobey the conductor's assignment should be assessed.

However, Che Zhang’s inappropriate words in the management and assessment process caused misunderstandings among the employees. Che Zhang Liu did not have the patience to do a good job in ideological and political work, and did not play the role of the party organization and anticipate ahead of time. In the '963' routine bulletin issued, I criticized you two train conductors. "

(End of this chapter)