mortal train conductor

Chapter 252 Trivia Arrives Unexpectedly
Hong Yingming, a thinker in the Ming Dynasty in my country, said: The harsh living environment is the furnace and anvil for training heroes. Those who can withstand his training will benefit both physically and mentally. On the contrary, those who cannot withstand the harsh environment will suffer physically and mentally. , in modern terms, Hong Yingming talked about the truth of "how steel is tempered".

The famous American writer Brad once said: The problem is not what you encounter in life, but how you treat him. Every ambitious person should not choose to escape and give up when facing difficulties, but should Get tempered in difficulties, so as to rise and fight against failures, and continue to strive for self-improvement.

Although the position of train conductor is said to be a small official, there are really many miscellaneous things.

It is also natural to think about it. With more than a thousand passengers every day, anything can happen, and any strange passengers and strange problems may occur.When faced with these problems, some people will choose to compromise with the problem and bow to the environment.

But if you want to become an excellent person, to become an outstanding person, you need to be good at constantly sublimating yourself in the problems you encounter, actively face up to the difficulties when you encounter problems, and regard the problems as stumbling blocks on your way forward. One by one remove it out of its way.

Just after the party member meeting, Liu Qun, who was reading the "General Principles of Civil Law" when he got home, received a call from the vice-captain of the team's supervisor and safety.

"Liu Che, on the last train, there was a problem that a passenger was injured by luggage. It was settled at that time, but now the passenger is looking for another problem, and he reported it back through the railway customer service hotline 12306. It sounds like he is planning to sue. .”

Liu Qun said: "The passenger who was smashed was fine at the time. Captain Zhang and the police chief also went to mediate. The smashed injury was an accidental injury caused by a third party, not our train's responsibility. Captain Zhang mediated and dealt with it. After the completion, the relevant situation was also reported to the convoy and the dispatch emergency command center respectively, and the whole process was recorded with a video recorder.

The deputy security captain said: "Okay, I have a basic grasp of the current situation, and now I ask your team to form a written report on the situation at that time in as much detail as possible, and attach various evidences such as the testimony of the 5 surrounding passengers collected at that time. Materials, forming an electronic version of the situation statement, the 'Passenger Injury' responsible personnel of the Safety Section are ready to negotiate with passengers.

If necessary, the cooperation of you and Captain Zhang is needed. Please be ready at any time to go through this matter again and get familiar with it. "

Liu Qun said: "Okay, I understand. We will start making materials now and report to you in about half an hour."

For this kind of matter of producing materials, Liu Qun would usually do it himself, but today's matter was not handled by himself on the spot, so it is necessary to ask Che Zhang to recall the details at that time and sort out the materials.

When this kind of thing happens, the general handling process of the passenger section is that the relevant train team will hand over the materials to the convoy, and the deputy team leader in charge of safety will work with the passengers together with the full-time personnel in charge of handling "passenger injuries" from the safety department. Handling, litigation or mediation as the case may be.

In the early years, it was generally based on the attitude of letting things go and letting others go. The passenger section would follow the principle of compromise, and the responsibility should be borne by passengers as much as possible, but the passenger section and even the Railway Bureau Group Company should bear relatively more economic compensation.

This method of handling was very popular for a period of time, because in this way, after all, the railway department does not need to participate in the lawsuit, and it will not cause bad influence on the society that the railway transportation company goes to court.

However, the drawbacks of this approach are also very serious, that is, this approach is a voluntary settlement. Some passengers will come to the passenger section again after a period of time after reaching a settlement agreement and receiving a lot of compensation. Later, thinking that the compensation at that time was not enough to make up for his mental and physical losses, he opened his mouth again.

At this time, the passenger segment is relatively passive, because a considerable amount of money has been paid in the early stage. At this time, if the passenger is not reconciled with the passenger, but the passenger is allowed to file a lawsuit or negatively publicize the news media, the previous payment is equivalent to "water". Drift", so that the railway transport enterprises in a dilemma.

There are even some unscrupulous passengers who have not suffered serious injuries, but use this as an excuse to openly threaten them. Occasionally, passengers with walking sticks and wheelchairs will come to the passenger section to block the gates and make troubles, making people feel uncomfortable. It was a headache.

In recent years, with the improvement of people's legal awareness, the section-level units have also been equipped with the position of "legal adviser". litigation.

In the event of accidental injuries to passengers, no matter whether the railway itself is responsible or not, the consistent principle from top to bottom is to try to solve the problem once and for all through litigation.Most of them are sued by passengers, and the passenger section responds as the defendant. No matter how the court conducts court mediation or judgment, this will form an effective legal document, which can be used as the basis for closing the case, which is a hundred times stronger than the self-conciliation and mediation at that time.

Therefore, in the paragraph, the regulations on the collection of evidence after passenger injuries and sudden illnesses in the crew are particularly detailed and strict, and there are clear and specific regulations on the number of witnesses required to collect witnesses and the number of copies of testimony.It is also required to record the whole process of disposal for future reference.

In this way, the evidence collected by the team was directly prepared according to the use of the court, and the legitimate rights and interests of the railway transportation company were protected through legal means through litigation, and the legal rights of the other party were also protected through the effective judgment of the court.

Liu Qun called Zhang Lan, ready to ask Zhang Lan to prepare some materials.

Unexpectedly, when the call came, Zhang Lan's mobile phone was busy, and Zhang Lan's mobile phone had obviously set the call waiting function, and Liu Qun's mobile phone microphone said "Please don't hang up, the user you dialed is currently on the call."

As soon as Liu Qun hung up the phone, Zhang Lan's cell phone number had already been dialed.

Zhang Lan responded to Liu Qun's WeChat messages, text messages, and phone calls in seconds.

Before Liu Qun could speak, Zhang Lan said nervously to Liu Qun: "Liu Che, just now, the passenger who was hit by luggage on the previous train called me and said that our train will bear his medical expenses and mental loss. Fee. You called me while I was explaining to him. What's your business?"

Liu Qun said to Zhang Lan: "Zhang Che, about the matter, I just received a call from the motorcade, saying that the passenger has been found. However, this matter has little to do with us. We only need to provide relevant information. Evidence materials are enough, after all, it is the responsibility of other passengers, our railway train can only be a secondary and supplementary responsibility at best, at most."

(End of this chapter)