mortal train conductor

Chapter 258 Discussion on Doing Dumb Lives and Serving Silence Is Not Money
Although Liu Qun attaches great importance to language services and emphasizes them every now and then, the young conductors still do not provide much oral publicity and language services to passengers, and their enthusiasm is obviously not high.

Liu Qun came up with many ways to let the conductors talk more on their posts and stop doing "dumb work".For example, there are strict regulations on various announcements, and a video recorder must be used to record the announcements, and Liu Qun and Zhang Lan have to watch the playback effect separately.

Liu Qun roughly analyzed the psychological reasons why these young conductors resisted language services by reading psychology books.

Liu Qun believes that there are two main aspects. The first is that young conductors have a strong sense of defense and vigilance when facing passengers.

In fact, in a person's life, most people will self-correct their language ability as they grow up. As they grow older, they will gradually distinguish when they can speak and when they cannot speak, but there are always some People bury their defenses against others deep in their subconscious mind.

In fact, their consciousness also hopes to communicate smoothly with others, so that others can understand the artistic conception expressed by their own words, but in their subconscious minds, there is still the brake sound that silence is golden, and disaster comes from the mouth. What is imagined and what is done are completely opposite.

In their daily work, some young conductors are wary of passengers. They must guard against passengers who find fault with their work, guard against passengers who criticize their words and deeds, and even ridicule them.

In fact, this kind of mentality is unnecessary. All the old conductors know that it is much easier to let passengers express their dissatisfaction in person than to speak behind their backs or call the complaint hotline.

If you say it face to face, the passenger will finish talking. You can laugh at yourself, or you can express your gratitude to the passenger for pointing out the shortcomings in your work, and thank the passenger for giving yourself a chance to improve your ability and understand your deficiencies. In this way, most of the tourists will die down.
But if you insist on not letting the passengers speak, and when the passengers see the wrong behavior and inappropriate language of the conductor and feel uncomfortable, if they don’t accept it, then the passenger can only report to the train conductor or complain to the hotline.

This kind of vigilance must also be changed, because if you have such an idea, it means that when the passenger just boards the train, the conductor will build a wall deep in his heart to separate himself and the passengers. Separated, no one should enter anyone's world, and no one should interfere with anyone's life, so it is impossible to get the understanding and approval of passengers.

Moreover, at this time the conductor's external performance is likely to be indifference or bullshit.Passengers absolutely don't want to see a conductor with such an expression, "I paid for a ticket to ride, is it just to see your bitter face?"

What's more, the young conductors are generally not deeply involved in the world, thin-skinned, and the mentality of demanding perfection in everything is at work.

Afraid of saying the wrong thing, some conductors are only children, and they have been praised, praised, and praised all the way. Therefore, in order to gain the approval of others, these comrades are used to making no mistakes and no bad reviews, and strive to be 100% in their words. % is correct, try not to say yes or no to say nothing, so that passengers can't find a single fault when they say it.

Deep down in my heart, I have set such a high standard for myself, so it is inevitable that there will be mistakes in the implementation of daily work.For example, in the process of delivering a speech, if a conductor suddenly forgets a word, or suddenly says something irrelevant, at this time, if a passenger or the train staff around him corrects the error, or the passenger sends a message If he doesn't laugh, then he will build up tension deep in his heart, and when he delivers his proclamation again, he will create a negative psychological barrier.

In fact, the fear of public speaking is beneficial to human communication, because human beings have an innate ability to cope with unusual conditions in the environment, insecure environments.

When you notice your pulse and breathing speeding up, don't get too nervous and keep calm, because at this time the body is alert to external stimuli, and this alertness shows that the body is ready to take action to cope with the challenges of the environment If this psychological preparation is carried out within certain limits, the person concerned will therefore think faster, speak more fluently, and generally speak more forcefully than in ordinary situations. and incisive.

Therefore, everyone does not have to timidly hide in the frame set for himself, and should adopt an enthusiastic and active attitude to interact with others, otherwise the inner fear will be out of control, which will not only cause mental tension, Poor speech, excessive muscle spasms, and uncontrollable negative body language can seriously reduce the effectiveness of speaking.

In fact, many timid conductors are worried that they are ignorant, unprepared, and will say wrong things when interacting with passengers.For this reason, in response to this kind of psychology, you must be prepared for what you want to do and what you want to say, and don't fight unprepared battles.

For example, for a passenger who has never met before, you can get a general understanding of his identity, occupation, hobbies, etc. by observing the passenger's clothing, facial expressions, speech, and behavior, so that it is very likely to find some passengers who are interested A common topic resonates with passengers.

In fact, not only young conductors, but also many people are not good at communicating with others in daily life. There is a classic dialogue on the Internet that can make people feel relieved.

Once an ordinary person said to a famous person: "Hi celebrity, I feel that you look down on me."

And celebrities say to ordinary people: "I'm really sorry, I didn't look down on you, because I didn't have time to look down on you, because I was too busy worrying about others looking down on me."

The meaning of this conversation is that, in fact, everyone is worried about others, whether they will always pay attention to their own words and deeds, every frown and smile, whether a small mistake of their own will cause others to ridicule .

In fact, that's not the case at all. Others are busy with other people's work, and they will never devote more than 1% of their attention to other people.

What if I say the wrong thing?What if it's not good?
Think about it in another way, how do you feel about those who say the wrong thing or say something bad?How long will you remember their mistakes?
In this way, it is not difficult to find that in fact, everyone lives in their own world, and outsiders are just passers-by in your life. You think it is embarrassing to purse your mouth and swallow a mouthful of spit in public, but in fact, others do not. I didn't see it, or I didn't have time to think about it when I saw it.

Everyone is busy with everyone's affairs, how can we have time to stare at others every day?
Don't be so self-righteous and take yourself seriously. In fact, in the eyes of passengers, the train staff is just a piece of dust in the universe. What you want to say is up to you. Whether the passengers listen is up to the passengers. Say it confidently, travelers will not and have no time to look down on you.

(End of this chapter)