mortal train conductor

Chapter 260
On this day, Liu Qun emphasized again at the departure meeting.

All employees, especially the young conductors, are required to do a good job in language services at work, put an end to embarrassing thoughts, and bring the phrase "putting diligence first" to the fullest.

At the departure station, Liu Qun and Zhang Lan had a division of labor. Liu Qun was in charge of monitoring the conductors in hard-seat cars, while Zhang Lan was in charge of monitoring the sleeper cars.

At the departure from station A, Liu Qun came to the No. 3 car, where Zhang Feifei was keeping watch.

Seeing Liu Qun standing next to him, Zhang Feifei knew that Liu Qun wanted to see if he could meet the standard of providing high-quality language services.

Seeing the passengers coming here from far and near with big and small bags, Zhang Feifei took a deep breath and let it out slowly, as if he was about to start a battle with the passengers.

Liu Qun, who was standing aside, looked at him funny and said, "Feifei, this is just a few words, do you still need to take a deep breath?

Relax a little, be natural, there is no need to say what is written in the book, just be more colloquial, so that passengers can accept it. "

Although Zhang Feifei was nodding, he was still a little nervous when facing the passengers.

The "three sentences" at the door of the train are quite fluent: "Hello! Welcome to the train. Please show your ticket and ID card. Dangerous goods are strictly prohibited on the train."

Taking advantage of the lack of tourists, Liu Qun said to Zhang Feifei: "Feifei, when you speak, your expression should be a little more natural, as if you met a friend, don't act like it's a business, just like a routine.

Look at the expression you see now, although you are smiling, but the smile is too stiff. "

"Liu Che, I used to feel pretty good about myself. When you stood next to me, I felt nervous and afraid of making mistakes. The more I was afraid of making mistakes, the more nervous I became, so I became like this." Zhang Feifei said embarrassingly.

Liu Qun said: "Okay, okay, it seems to be my fault."

Zhang Feifei said: "No, no, it's not your fault, it's because I didn't prepare enough. In fact, I have been practicing in front of the mirror for a long time at home this morning. On the one hand, I practice smiling, and on the other hand, I practice looking at myself in the mirror. Prepare to communicate with passengers with your eyes during the language service process, so that you will have a better communication experience.”

Liu Qun said: "It seems that you are still working hard. Although the work of language services does not seem to have much technical content, it still takes a certain amount of time to practice if you want to do it well, do it well, and make it effective.

Don't be afraid, in fact, you are already very good now, and you are already in place than I was at this age. You are all college students, and your ability to accept is much stronger than ours. "

Liu Qun watched as Zhang Feifei continued to conduct safety publicity and language guidance to the passengers on the bus.

At this time, two travelers just came over with a stack of used paint buckets, and they seemed to be going to take them back to their hometown and use them as buckets.

After Zhang Feifei said the three daily sentences to them, he said to the two passengers: "For everyone's travel safety, please put this bucket under the seat, and never put it on the luggage rack. The train shakes. It's easy to fall off."

Seeing two more passengers coming over, one big and one small, the children are about seven or eight years old. A safety publicity was launched: "Please let your child ride in a position that is not close to the aisle. If necessary, our train staff can help you and other passengers to switch.

Try to prevent children from running back and forth on the train, thinking that the train runs faster, and phenomena such as body shaking and braking may occur at any time. Please contact us in time if you need anything. "

Zhang Feifei uttered such a long passage in one breath. It can be seen that Zhang Feifei has also put in a lot of effort. He has different safety promotional languages ​​for different passengers, and such fluency is impossible without a period of hard practice. .

Seeing Zhang Feifei working hard to promote the safety of language services, Liu Qun silently walked to the No. 4 carriage to see Wang Mengmeng's performance.

Wang Mengmeng is worthy of being a graduate student, and he executed the instructions and orders issued by his superiors quickly and well.

Not only is his language service very good, but also the support for the elderly and children at the door of the car is also very lively and impressive.

Wang Mengmeng's warm and hospitable words can be heard from a distance, which is really "there is a welcome when you come, and there is a send-off when you go".

From a distance, he can be seen helping passengers with their luggage and helping key passengers get on the bus.

The movements are skillful and experienced, not as if he has just joined the passenger transport work, but like a veteran of sports cars for many years.

Liu Qun walked slowly to his side, and Wang Mengmeng was concentrating on providing language services to the passengers in front of him.

"Oh, do you want to make up for a sleeping berth? Yes, two of you can get on the train first, find a seat and settle down, and one of you can go to the conductor's office seat in the No. 8 car in the middle of the train to make an appointment registration After registering, you must pay attention to the radio call number, and if the statistics show that there are still vacant berths on the train, you can quickly fill up the sleeping berths."

The passenger said: "I'll get on the train first. Don't I take the whole journey now? I have a ticket for the No. 4 car. What if I get on the No. 8 car and they won't let me get on the train?"

Wang Mengmeng said: "It's okay, if you just say that I need to go through the ticket replacement procedure, he will let you go up."

"Oh, that's right. In fact, I want to make up for a few soft sleeper tickets. It would be great if I can make up for a box."

Wang Mengmeng said: "The chance of getting a ticket for a soft sleeper is not high, because there are only one section of the soft sleeper car, with a total of 36 berths, which is different from the hard sleeper car, which has 66 berths in one car.

In short, you go to make an appointment first, and if there is any, the ticket will be replenished according to the order of the appointment, first come, first arrived. "

Another passenger carrying a large suitcase handed Wang Mengmeng the ticket and ID card, and asked, "Conductor, do you know that I want to transfer at station F, how can I get on the train conveniently?"

While checking his ticket and certificate, Wang Moumou said to him: "Please get on the bus for this question first. After getting on the bus, I will help you to check and then tell you. We have a first-inquiry-first-appeal responsibility system. If you leave me, I will be responsible to the end. Your seat number is 64, so I will write it down. I will finish all the homework after driving, and I will reply to you within half an hour. You can wait in your seat with peace of mind. Just fine."

"Okay, okay, thank you, thank you so much."

Seeing the rush of passengers getting on the bus pass by, Wang Mengmeng breathed a sigh of relief, wiped the sweat from his forehead, and turned his head to see Liu Qun who was smiling and nodding beside him.

Wang Mengmeng greeted Liu Qun: "Liu Che."

Liu Qun said: "For you, Xiao Wang seems to be familiar with these tasks, and it seems that they are effortless."

Wang Mengmeng said: "Well, to be honest, I am actually quite nervous. You can see that I am sweating, but the job is like this. Since you have chosen it, you should try to do it well. Just like a soldier, since you accept the task , then no matter whether it is going through fire or water, no matter whether there is a cliff ahead, you should be willing to die, and do everything possible to complete the task, regardless of reasons or difficulties."

(End of this chapter)