mortal train conductor

Chapter 36
In the daily work of train staff providing services to passengers, train staff will inevitably encounter such and such passengers. Some passengers are reasonable and polite; Showing that he knows everything and is superior to others, he complains condescendingly to the train staff. Once his unreasonable demands are not met, he wields the big stick of complaint and threatens to complain.

This kind of ingenious response by passengers highlights the overall quality of the train staff.If you only rely on railway regulations and railway regulations to explain to passengers, but passengers use a higher level of "Civil Law" to argue, if you know little about the law at this time, it is very likely that passengers will be speechless , and if you have an in-depth understanding of the relevant provisions of the law on a daily basis and have read relevant cases, you can take it easy, deal with others in their own way, and use legal provisions to refute the unreasonable demands of the other party.

Many people are familiar with the matter of entering the station with a platform ticket to see off passengers.The platform tickets are so beautifully printed that many people even keep them after using them.The platform ticket is printed in a conspicuous position: "With a platform ticket to see off passengers, it is strictly forbidden to board the train".

But in daily work, many passengers will explain the situation to the conductor: for example, to send the elderly or physically handicapped passengers and ask to be sent to the train. At this time, the conductor will also kindly remind them and allow them to board the train.The train broadcast will also make a comprehensive broadcast about 5 minutes before the departure of the train to remind those passengers who are sending people on the train to get off.

However, there are some passengers who only remember to get off when the car is driving, or when the car is almost at the next stop, they realize that they are leaving someone to sit and start the car.Of course, everyone’s thoughts are different: some passengers really want to send someone off, and they accidentally get in the car; however, some passengers just want to send them to the next stop, or their destination is the previous stop. In this case, the railway passenger transport regulations have very clear provisions.

Station A, the departure station of train K18, at the entrance of hard-seat car No. 6, Wang Mengmeng station is straight and careful. A couple presents a hard-seat ticket and a platform ticket and is about to get on the train.

Wang Mengmeng said: "Hello, welcome to take the bus, please do not carry dangerous goods. Passengers who get on the bus to see off, please do not get on the bus, and politely remind the male passenger who is seeing off, but the male passenger insists on getting on the bus for The girl found a seat. He said to Wang Mengmeng: "Comrade train conductor, my girlfriend is short-sighted, and it is difficult to find a seat on the train. "Wang Mengmeng said: Hello, sir, if she is really in trouble, the conductor in the car will help her find a seat after getting on the train. If you get on the train to see him off now, you may not be able to get off the train, because There are many passengers in hard-seat cars, and there are more than ten minutes to drive." The male passenger insisted again and again, "I will get down in 2 minutes, and I can't exceed 5 minutes at most." After speaking, Wang Mengmeng didn't wait for him to speak. He rushed into the carriage with a "swish", Wang Mengmeng stretched out his hand to stop him, and shouted from behind: "Hey, you can't get in the carriage when you send someone away!"

In fact, it is quite common to send people to the car in daily work, but Wang Mengmeng and Liu Qun learned a trick, that is, if you insist on getting on the car, I may not be able to control it, but I must fulfill my duty of reminder and warning. But I didn't expressly allow you to get in the car. I kept stopping you, but you insisted on getting in the car.In this case, once any dispute arises and one's own obligations have been fulfilled, then the responsibility will be borne by the other party who is at fault.Another point is that the video camera on Wang Mengmeng's chest is always on as long as he is working. In Liu Qun's words, 128G of storage is enough for everyone to record the whole process.

Until 5 minutes before driving, the station announcement stopped ticket checking, and the male passenger did not get off the bus.Wang Mengmeng saw that there were no passengers coming to get on the train again, so he quickly boarded the train, and shouted inwardly at the entrance of the carriage: "The passengers who are sending people off quickly get off the train, the passengers who are sending people off quickly get off the train, and we have to drive in 5 minutes." gone."

After yelling, he hurried back to the car door, and the male passenger didn't get off the car until the driving bell rang at the station. Wang Mengmeng thought: Ah, it's also possible that he got off from the other car door at the rear of the car.

After driving, Wang Mengmeng completed the door inspection, and together with Li Xiaolin, the conductor on duty, gave a "welcome speech" to the passengers. They stood in the second row of seats in the direction of the train and faced most of the passengers, ready to start.

Wang Mengmeng is now particularly concerned about the work that Liu Qun asked for. Liu Qun once said that giving a welcome speech to passengers in the train compartment is a great opportunity to show passengers the first impression of the train staff. Here you welcome passengers, Propagating some train travel knowledge, precautions, etc. will leave a good impression of concentration and professionalism on the passengers. If there is a lack of carelessness in the work, with this good first impression, the passengers are likely to be Forgive you, but when the conductors carry out various tasks, it is easy to get the cooperation of passengers. This is also a concrete manifestation of "putting diligence first" in the work.

You show goodwill to all passengers, show your enthusiasm and sincerity, people are full of flesh and blood, and passengers will definitely reciprocate with cooperation and understanding.Wang Mengmeng has been performing this work in an exemplary manner, and he also feels that he has received good results because of this work. Many passengers praised him for his warm and thoughtful service and treating passengers as relatives.But deep down in Wang Mengmeng's heart, he felt that he had tasted the sweetness of this work. In fact, it was because of opening his mouth that he was less tired physically.

But some conductors feel that this job is not very useful, and take it for granted that they stand there and act like clowns to make passengers laugh.The same thing, the benevolent sees benevolence, and the wise sees wisdom. If you look at it horizontally, you can see the same thing from different angles.Wang Mengmeng, who has tasted the sweetness, will make the welcome speech enthusiastically every time to fully mobilize the enthusiasm of the passengers. Every time the passengers applaud very warmly to express their affirmation of Wang Mengmeng's work.

In fact, deep in Wang Mengmeng's heart, there is another idea: he thinks this is a good opportunity to exercise himself to speak boldly in front of many passengers. Whether it is his dream of being a civil servant or becoming a train conductor, he cannot do without it. Speaking in public, and this great training opportunity now is to prepare for the future. Wang Mengmeng is active, and his partner Li Xiaolin is happy. After doing it more than ten times in a row, Wang Mengmeng is now speaking in front of more than 100 passengers in the car. No stage fright at all.

Wang Mengmeng cleared his throat, raised his voice and said to all the passengers in the car: "Passengers, please pay attention, passengers, please pay attention!"

Speaking of this, he paused for a while, most of the passengers looked towards this side, and the passengers who were far away even stood up and looked towards this side.Seeing that he had successfully attracted everyone's attention, Wang Mengmeng continued: "We are the conductors of this carriage. Welcome to this train journey!"

After Wang Mengmeng asked Liu Qun for advice, he practiced the saluting posture very standard and gracefully. He quickly raised his hand, raised his right arm near the brim of the hat with the shortest distance, and paused here for 2-3 seconds, and then quickly moved his right arm along the original path. Put the line back on the leg side, and the middle finger is again close to the trouser seam.The salute was neat and generous, and instantly won loud applause from the passengers in the car, and some passengers even applauded.

Wang Mengmeng and other passengers calmed down, and then said: "If you have any questions or needs during the train ride, you can ask us, and we will do our best to answer your inquiries and meet your needs. A ticket is an invitation , you boarded the train as if you came to our home, and we will accompany you on your journey with high-quality services. You boarded the train, and please treat the train as your own home. Now I will introduce us to you The common home: Passengers who need hot water should go to the front of the carriage, where there is an electric tea stove; passengers who need to smoke, please go to the junction of the carriages, where there is a smoking area, and the trash can is located at the rear of the carriage. Convenient, not affected by stops, you can use it at any time. Wang Mengmeng pointed out with his left arm while introducing. If you need to apply for a sleeper or extend the ride, please go to the No. 8 car in the middle of the train. If it is not convenient for you Please tell us when you use boiled water or throw out garbage, and we will do our best to help. Finally, I wish you all a pleasant journey and a smooth journey, thank you all.”

The two gave a military salute again. At this time, the passengers in the carriage once again responded with warm applause. The passengers talked a lot, "Oh, there is still this job. I have never heard this car say that in other cars before." The quality of these two conductors is high at first glance, and the current conductors are all college students." "You don't need to read the words when you see that they speak well." "Yes, yes, we have to cooperate with them because they treat us so well. Work.".
my country is a state of etiquette with a long history.The vast majority of passengers on the train are very satisfied. As long as they can reach their destination safely, they actually have no extravagant expectations for their journey life.The train staff showed enough sincerity and respect to them, and they also feel very honored. For the train staff, the next step of work is of course very easy to carry out in this atmosphere.

In the past few years, some old conductors used to rely on their mouths for a trip. They didn't need to do any work along the way, and the passengers themselves kept the carriages clean and orderly.This shows that God is fair. If you work hard on your words, you will feel much more relaxed physically, and then you will be much more relaxed psychologically. When you meet tourists, it is like meeting relatives and friends. Then when passengers see you, it is like seeing their relatives and friends. Just imagine, how smooth the work will be carried out?

After Wang Mengmeng finished his welcome speech, he would inspect the carriages in this section as usual. According to the regulation, the conductor should inspect the carriages every half an hour, mainly to check whether there are passengers smoking in the carriages or littering in the carriages. Passengers, whether there are passengers who need key services, etc.

When he walked to the end of the No. 6 carriage, he found that the couple who had just been at the door of the car were sitting together and whispering.Looking at a beautiful love scene, Wang Mengmeng didn't want to disturb their private time and space, but the male passenger said that he was going to get off the bus, but what's the situation now?He needs to ask.

(End of this chapter)