mortal train conductor

Chapter 46 Car Jump Disposal Restoration Real-Scene Shooting Case
The passenger transport section where Liu Qun works pays special attention to the summary after problems occur. The purpose is to summarize and integrate the phenomena and experience problems that occurred in the crew work, and then analyze these contents, and finally draw scientific conclusions and summarize experiences and lessons. Strengthen understanding, improve awareness, correct mistakes and shortcomings, so that future work can make fewer mistakes and detours, thereby improving work efficiency.After discovering the problem, recognize the problem and apply what you have learned to solve the problem, so that when the same problem occurs, the brother team will know how to deal with it, and what should be done at each step?What is the standard for doing it?Thus, through the analysis of the problem, the conclusion experience and method of a certain degree of general significance can be obtained.

The analysis meeting was presided over by the deputy section chief in charge of the crew, attended by the principals of the crew department, safety department and other functional departments, the team captain, secretary and conductor Liu Qun, deputy conductor Zhang Lan, on-duty attendant Wang Jian, and the conductor of the car where the incident occurred. Michelle Ye and others.

The analysis will take a relatively open form, and the relevant parties will first talk about their own shortcomings.

Michelle Ye, the conductor of carriage No. 3, said: "It is my fault that I did not monitor key passengers well. What I did at that time was to register this passenger in a written "Key Passenger Register" and ask him about the number of passengers arriving at the station. And what kind of help is needed, but this passenger seems to be introverted, and there is no need for help, but asked some strange questions, but it did not attract my attention at the time, and it felt like he was joking. He said: 'What would it be like to jump off now' I mistook him for joking with me."

After a pause, Michelle Ye continued: "Also, after the passengers jumped off the bus, I was taken aback. I hesitated for a while before reporting to the driver Zhang on duty. If you pull the valve, it will reduce the search time."

Zhang Lan, the deputy head of the bus, said: "I mainly made random promises. I made a promise to the families of the passengers to 'guarantee safe delivery' without ascertaining the situation of the passengers, and I was also a little panicked during the handling process. , For example, I felt irritable when encountering passengers who did not cooperate during the evidence collection. At that time, I mistakenly thought that three documents were enough for evidence collection, but after a phone call from the driver Liu, I only got 5 documents. It exposed my business ability. Insufficient, the knowledge in the book is not really applied to the actual work. "

Liu Qun, the conductor of the train, said: “The main problem I have is that the daily management is not in place, the training for the employees is not in place, and when an emergency occurs, when a passenger jumps off the train, the conductor does not immediately follow the relevant regulations and decisively pull off the emergency train. Instead, he made a report first to prove that his conductor was not familiar with the regulations and did not dare to deal with it decisively; secondly, when he got off the train to search, he did not expect enough. Report to the superior in time and tell the ambulance to carry rescue tools or carry the corresponding rescue tools when getting off the vehicle. At that time, a pair of pliers was used and it took a lot of effort to open the protective net. Fortunately, there was no time wasted."

After all the parties had finished speaking, the head of the safety section made a concluding speech and analyzed the contents of the five major items one by one:
The first is the accurate judgment of the use conditions of the emergency braking method. Article 337 of the "Technical Regulations" stipulates that: when the train crew finds that someone has fallen from the train and endangers personal safety, they should use the emergency brake valve to stop.The conductor of the train accurately judged the condition of pulling the valve according to the situation on the spot.

Regarding the act of pulling down the emergency brake valve by Zhang Lan, the deputy captain, and Xuan Ye, the conductor, the two operated the emergency brake valve separately, which did not violate the regulations. Article 337 of the "Technical Regulations" only stipulates the use regulations of the emergency brake valve and the precautions during the operation process. In reality, two people operating at the same time will not affect the braking process of the train, but will speed up the air release speed of the brake supervisor. Speed ​​up the train to stop.

In the team of the convoy, it is necessary to grasp the line that is in charge, the section of the Chengda ramp, the section of the long bridge and tunnel, and timely and accurately judge whether it is in the above position. If it is not clear, contact the driver in time. brake valve.

The second is to get off the train and find the time to grasp it in place. According to the "Technical Regulations", the emergency braking distance of the train on the line, the maximum operating speed of passenger trains is 120 kilometers, and the emergency braking distance is limited to 800 meters. It is 160 kilometers, but the speed of the 25G-type structure at the bottom of the car is 120 kilometers per hour, and it travels 2 kilometers per minute. It takes about 1 minute for the train to pull the emergency brake valve from the time when the passenger crashes. The staff get off to find the distance for the passengers It should be about 3 kilometers away, and the person who jumped off the car was found, and when searching in the section, report to the passenger dispatcher at any time to seek protection, and three people wear reflective vests to attract the attention of the front and rear cars, and one person protects and handles it properly .

The third is to report in a timely manner. The train conductor reported to the passenger dispatcher, the passenger transportation department, and the emergency command center of the dispatching department of the bureau and group company he belongs to in a timely manner, and immediately requested passenger transfer after getting off the train to search for it. Coordinating the start of the train did not delay for a long time. Time, did not cause adverse effects of large-scale delay.

The fourth is to compile passenger transport records, hand over the station and send telegrams. The content is detailed. According to the regulations of the document, telegrams should be sent at the station in front of the station and trains should be handed over. According to the relevant situation, the station was requested to send additional personnel to complete the handover of the station and the train, and sent a telegram in a timely and accurate manner according to the established template, and handled the handover of the station and the train according to the regulations.

The existing problems mainly include:

First, at the level of the conductor, the abnormal words of the abnormal passengers were not reported. The conductor was only satisfied with monitoring and controlling the key passengers of the carriage, and did not pay attention to the dynamics of the passengers on the way, nor did they grasp the abnormal behavior of the passengers. After the train conductor informed the key passengers, the operation remained the same, and the monitoring and control efforts were not increased.Video cameras were not used to record abnormal behaviors of passengers on the way, nor did they record key service processes.

Second, at the level of the deputy driver on duty, there is a problem of random promises.The deputy captain assured his family members by phone that they would be delivered safely to the station. This was an impulsive and random promise. Although the promise was invalid due to self-inflicted injury caused by the other party’s violation of laws, regulations and mandatory regulations, such a promise should not be made.The key passengers were not well monitored, and only through brief arrangements and simple observations during the inspection, it was blindly judged that the passengers had no abnormal reactions, and no key attention was paid according to the requirements of key passengers.

At the end of the analysis meeting, the deputy section chief in charge of safety made a concluding speech: "The existing problems mainly include the weakened risk awareness of the conductors, the lack of responsibilities for the conductor's post, the loopholes in the handling of the emergency command center, and the most important thing is that the daily management of the professional departments is also lacking. It is not in place, and the awareness of the service site is lacking. After an emergency, the relevant professional department personnel failed to arrive at the joint office docking site of the emergency command center at the first time, but fought on their own in the office, and bypassed the emergency dispatching many times In the command center, the phone was directly connected to the train conductor, which caused the already very busy train conductor to be tired of coping, and repeatedly reported the same thing."

"According to the "Railway Technical Management Regulations" and the "Personal Injury Handling Regulations for Passengers", the disposal measures for abnormal passenger crashes are now clarified:
an organization.If someone falls from the train, pull down the emergency brake valve immediately and report to the train conductor. If the parking condition is not met or the discovery is delayed, report to the train conductor.

Two reports.The conductor of the train, together with the police, rushed to the scene in time to understand the situation, and reported to the passenger dispatcher of the bureau and the emergency command center of the section.

Three look for.After stopping, the on-duty train conductor and the police immediately got off from the left side of the running direction (there is no intersecting train), looked for the passengers who crashed, and quickly organized the departure.

5. Obtain evidence. At the same time as the report, investigate and collect evidence from the companions of the passenger who jumped off the bus and the passengers who witnessed it, no less than [-] copies.

Five report.Send out quick reports as required at the parking station ahead of the operation.

Six handover.After discovering passengers who jumped off the train, compile passenger records and handle handover at the nearest station.”

After the meeting, the Department of Vocational Education also asked relevant personnel to reproduce the situation after the passenger jumped off the car at that time on the bottom of the car in the garage, and used a camera to record the whole process, and disposed of it according to the standard disposal process.

A week later, Liu Qun, Zhang Lan, Wang Jian, Ye Xuan and other parties participated in the filming of the "Emergency Response after Passenger Crash on a Passenger Train" teaching film was released.

The first is to demonstrate how the train conductor responds to passenger inquiries in the teaching film.Zhang Lan, who received a call from a passenger,

On the phone: "Comrade train conductor, my son has been in a certain compartment in a certain berth on your train due to a broken relationship recently. Please ensure his safety."

Zhang Lan replied: "Hello, sir, we will list the passengers in the carriages and berths you mentioned as key passengers in accordance with our procedures, and do a good job of monitoring and monitoring them to ensure the safety of every passenger on the train. Our duty."

"You must ensure his safety, we will pick him up at the station."

"We will follow the corresponding procedures to launch a plan for monitoring and controlling key passengers, so as to focus on them. Please use your mobile phone, WeChat, etc. to appease your son's emotions, and cooperate with the train to ensure the safety of this passenger. You OK?"

The conductor Michelle Ye also followed the regulations and monitored and registered the passenger in the video. She filmed the whole process and immediately reported to the train conductor when she found something unusual about the passenger.

Zhang Lan rushed to the passenger's side to understand the situation, determined his mental state through words and deeds, and comforted him, telling him to ask the train staff if there was any situation, and the staff would provide help as soon as possible.

Of course, the passenger played by the conductor in the instructional film still jumped off the train. If he was reassured not to jump off the train, there would be no way to continue filming later.When Michelle Ye, the conductor, had just completed her inspection and monitoring, the passenger quickly broke the door glass and "jumped off".Michelle Ye who found the passengers jumped off the train directly pulled down the emergency brake valve, and the train staff quickly searched for emergency treatment.
At the same time that Liu Qun and the others finished filming the teaching film, Liu Qun received a notice from the team that the standardized acceptance of the departure operation will start next month. All teams are asked to do a good job in advance and do a good job in training, so that they can get good results in the acceptance of the departure queue. ranking.

(End of this chapter)