mortal train conductor

Chapter 6 Keeping Your Words Seems Simple
"Attention all train crews, please pay attention to all train crews, the station is going to check tickets now, passengers are invited to get on the train, please get ready to welcome passengers to board the train." The train announcer came from the train broadcast, that is, everyone Nicknamed "Trumpet" for its sweet sound.

Li Mang, the conductor of carriage 3, teased the colleagues around him: "I said, I'm ready, I'm ready to pick up passengers."

Unfortunately, this sentence was heard by the train conductor Liu Qun who was passing by patrolling the carriage.

"Li Mang, how do you talk? Can you talk?"

"Oh, Che Liu, I'm sorry, I'm sorry Captain Liu, I just omitted it, it's just to welcome passengers to board the car, referred to as pick-up." Li Mang quickly argued.

"Quality, quality, pay attention to quality, we are all quality people, we know that talking nonsense, it is easy for passengers to misinterpret, this is because there are no other passengers, if there are other passengers around, how will passengers feel when you say these words Complaint against you based on this, when the time comes, the next report will tell you what your family and colleagues think of you, and your daily job is to 'receive customers'? Your mother and the elderly know that you are so unqualified Is it?" Liu Qun's words changed from harsh to humorous, showing a very high language manipulation ability, which made people not feel embarrassed, but also understood the intention.A few words are beaten and kneaded, which can quite embody the art of language.

"Oh, Liu Che, I was wrong, I was wrong. I must pay more attention to what I say in the future, and reflect the good quality, noble character, moral sentiment, etc. of our train staff." Li Mang is also very talkative, and he will go downhill Donkey, with one sentence, resolved his embarrassment.Thinking about it, the train works, and there are hundreds of passengers in contact with it every day, so it’s not good if you can’t talk about it.

"Hurry up and get out of the car and prepare to keep your mouth shut!" Liu Qun said.

Li Mang quickly put on his hat, put on the warning tape, took off the ticket holder, put on a rag, opened the door and got off.

"Li Mang, you still can't figure out the order of the work. Put the pedals first, step on the pedals to go down, then hang a warning tape at the junction of the carriages, then turn around and wipe the handrails, and fold the rags on the handrails. Just take this step, and with so many things in your hand, it's not a burden." Liu Qun said in a tone of hatred.

"Oh, yes, yes, I forgot and forgot again, look at my brain. The most important thing is Liu Che. You watch me work here, which makes me very nervous." Li Mang was at the junction of two carriages. , that is, at the gap where the two carriages are connected, a bright yellow reflective warning tape is hung, and he said with a flattering smile.

The warning tape originally had two hooks at both ends, and one was hung on the hand railings of the left and right compartments. However, there are many models without hand railings, such as cars with sliding doors (that is, cars that open horizontally in appearance). The suspension was later improved into two built-in powerful magnets at both ends, and one end is adsorbed on the carriage, so that no matter whether the model has a hand railing or not, the suspension of the warning tape will not be affected. The purpose of hanging the warning tape is to prevent passengers from accidentally walking At the junction of the two carriages, step on the air and fall off the platform. The eight reflective words "Do not approach, prevent falling" are printed on the warning tape, which is very eye-catching.

"Li Mang, what's the matter with you? Are you messing with me today or something, haven't you woken up? Why are you standing at the junction of the two cars and guarding your mouth?" Liu Qun said with a hint of anger.

Li Meng said aggrievedly: "Liu Che, according to the regulations, I have to face the direction of the passengers. If the passengers come from in front of me, I can't point my butt at them. It's not polite, and it's not convenient for me to work. "

Liu Qun said: "Do you still know the rules? You only know one thing but not the other, you only know what it is, and you don't know why. The new rule is that it is strictly forbidden to stand at the junction of two carriages on a high platform. Why don't you implement it? Take a step back Speaking of which, let’s not talk about the new regulations, but from the safety point of view, you are now facing the direction of passengers, but you are standing at the junction of two carriages, there is only a warning belt beside you, if there are passengers with special luggage Dude, come over with a big bag and hit you, then you will fall off the platform, do you know? But on the other hand, if you stand near the carriage, even if there are passengers pushing you hard, you won’t be able to get off. Because there are carriages next to it. Our railway regulations must not be underestimated. This is summed up by the blood and sweat of the predecessors. Why is the new regulation not allowed to stand at the junction of two carriages? Such an accident happened in the early stage, the conductor After falling off the platform, the passengers left without knowing it. Minor collisions are unavoidable in our work. Some passengers carry three or four bags alone, and they can’t take care of them at all. We must learn to protect ourselves in order to serve passengers well. do you know?"

"Oh, I see Liu Che, I'll listen to you."

Li Mang put it away and stuck the pedal under the door of the car.

The pedals at the door of the car are only used by ordinary speed cars in recent years because of the gradual increase of high platforms.Because the platforms of ordinary speed trains were all low platforms in the past, passengers had to board the train through three ladders. Now most of the platforms are high platforms. For ordinary speed trains, there is no need to open the flap to expose the ladders. The height of the platform and the footboard at the door of the carriage is the same, but there is a gap between the platform and the footboard, about 30 cm. This pedal is to cover this gap, allowing passengers to transition between the door floor and the platform when getting on and off the train A device, usually made of aluminum alloy, is very strong and light, with non-slip material on it, so that passengers will not slip and fall in rainy and snowy weather.

Li Mang wiped off the hand railing, and wobbled to the car door for a while.

Liu Qun was furious when he saw Li Mang's standing posture.He said into the walkie-talkie: "Zhang Che, there is not much passenger flow today. You handle station car handover and passenger pick-up at the door of the soft sleeper car. I will correct Li Mang's guarding in the No. 3 car. Call me if you need anything."

Zhang Lan's voice came from the intercom: "Liu Che, received."

Liu Qun turned to Li Mang and said, "Xiao Li, how many years have you been on the road? How many years have you been in the passenger section? There are two buses for our class, right?"

Li Mang quickly replied: "This is the second year of entering the passenger section. This is the second train to our class."

"Xiao Li, you should have learned the work standard of Moriguchi standing up when you entered the band. Shoukou leaving the post seems simple, but it is actually a hidden mystery."

After a pause, Liu Qun said again: "Let's take the standing posture as an example. As a gay man, you must first stand at attention, with your chest up and your abdomen in. In the process of picking up passengers at the platform, you must let the passengers respect you. There is a preliminary understanding: what kind of person is the conductor, is it serious to serve us? Or is it perfunctory? Once passengers have a bad first impression of you, no matter what service you do on the train, He doesn't like you. No matter how much you try to make up for it, there will be little effect. On the contrary, if you make a good first impression on the passengers, the passengers will recognize you from the very beginning, even if there are some inadequacies in the flight attendant work , passengers can also understand you. Understand?"

Li Meng sniffled and said, "There are so many doorways. I really didn't expect that. I thought it would be enough for passengers to stand at the door to look at the tickets and get on the train. Post is quite important."

"Of course. For example, let's say you go on a trip. As soon as you meet the tour guide, the tour guide will enthusiastically introduce the itinerary and safety precautions for you. He looks positive and proactive, and he is wholeheartedly thinking about you. Let's talk a little more , talk humorously, make you happy, even if you go shopping at the scenic spot behind, most people will go there happily, even if a few people don't want to shop, it's not special to this tour guide Conversely, if you meet a tour guide, you will be lazy and ignore him at first glance, and you will have a bad first impression of him, let alone a salesman. After a few introductions, you can't wait to complain to him immediately. Put yourself in another place and think about whether this makes sense."

"Oh, to hear you say that, it's really the case." Li Mang nodded yes.Then he subconsciously straightened his body, put his heels together, and stood at attention.It's not particularly formal, but it looks like that.While Liu Qun was correcting Li Meng's standing posture, the passengers started to get on the bus sparsely.

Liu Qun and Li Meng stood side by side at the door of the car.When a passenger got on the bus, Li Meng simply said, "Come, get a ticket."

When the passengers got on the bus, Liu Qun said to Li Mang: "Have you heard the three words at the gate of the bus? Hello! Welcome to the bus! Please show the ticket, and do not bring inflammable and explosive dangerous goods on the bus. For platform tickets, one more sentence should be added, please do not get on the train if you are sending someone off.”

"It's the same sentence. Think about it now. You are a passenger. If you get on the bus, the flight attendant just says 'take the ticket.' Of course, you can't fault it as a passenger. But to the passengers, you stand here to look at the ticket. If you say the "three sentences", you will immediately let the passengers feel that the flight attendant is well-spoken and skilled in business. Do you think passengers will look up to you because of this?"

"Hey, don't say it, if you think about it in another way, the passenger really thinks so."

While talking, a female passenger led a three or four-year-old child into the car.Li Mang imitated Liu Qun and said three sentences.Immediately, the passenger with a child cast a different look at Li Mang, and replied, "Hello!"

Liu Qun said, "Help this kid get on the bus." Li Mang bent down, held the kid's arm, and said to the kid, "Kid, watch your feet, and get on slowly, kid, have a good journey." After finishing speaking, he jokingly said: "Kids can't bring dangerous goods into the car!"

"Hey, I said Li Mang, you can learn and sell now. You are still better than blue. Standard and humor, you have shortened the distance with passengers at once." Liu Qun praised.

"Oh, thank you, thank you, Commander Liu, for your compliment. I am also standing on the shoulders of your giant, this is not it."

"You boy, be careful and I will kick you! Note that the sentence 'Strictly Do Not Carry Inflammable and Explosive Products' at the door of the car is also very important. Of course, normal passengers think it is nothing, but if there are passengers who are really carrying dangerous goods such as flammable and explosive When you say this, his behavior is very likely to be abnormal. At this time, if you find an abnormality through observation, you should quickly report to the captain and the police to deal with it. Let’s do passenger transport. In this line of work, you have to have tricky eyes. After a long time, basically when you look at this person, you probably have to know what occupation he is engaged in, whether he is a commuter worker, whether he wants to evade fares? Do you mean to avoid your eyes? If you get on the bus and start serving, it will be targeted and categorized. For example, in the past, I often met passengers who bought one-stop land. When they got on the bus, they were timid and their eyes flickered. When you talked to him, he didn’t dare to talk to him. Don’t dare to look at you, and if you look at his ticket for one stop, and there are a lot of luggage, it is obviously not a person who takes one stop. In this way, you can know it well and remind him to get off before arriving at the station. If he doesn’t get off the train, inform the train conductor and the attendant to come over and reissue the ticket for him.”

"Oh, then will I become a sharp-eyed person in the future? That's cool enough." Li Mang was a little excited when he heard it.

"Combined with the current law, our "three sentences" also have a reminder and warning effect on carrying dangerous goods and sending them off in the car. If you give the car away, you will be responsible for any bad consequences caused by it." Liu Qun said seriously.

"Oh, I see. I understand this somewhat. After fulfilling this duty of prompting, we can reduce or exempt our responsibility! Our 'three sentences' are of a legal nature! Great, now I suddenly feel that the train conductor It's a great job too!"

"That is, don't underestimate yourself. It looks like a train staff, but it represents the image of the train, the fleet, the passenger section, and even the group company, and even the entire railway!" Liu Qun said When saying this, the tone is confident and firm.

"Also, commuting workers take cars is also a major feature of our railway. You pay attention to observation, commuting workers generally walk in a leisurely manner, in twos and threes, talk yelling, and don't treat themselves as outsiders at all. It was not until the last 2 minutes It will never appear. Which car is less crowded? They will go to which car, and sometimes go to the sleeper car to sit for a few stops." Liu Qun said.

"Commuters take the car, we generally have to take care of it properly. Most of them are pretty good, but there are also a very small number of people who smoke, yell, drink, etc. in the car. At this time, our job is to serve Combined with management, for the sake of the travel environment of most passengers, it is necessary to stop it." Liu Qun continued.

"Passengers should be treated in different categories, so as to achieve a combination of comprehensive services and key care. The key passengers who are helped at the door of the car are also an important part. I feel very cordial. This aspect can also prevent passengers from being accidentally injured when boarding the bus.”

(End of this chapter)