mortal train conductor

Chapter 65
The staff of the "12306" customer service hotline said to Liu Qun: "K18 train conductor, we have just received a call from a Japanese passenger who praised your service and said that he will send us an email later. Commendation letter, now the customer service center has issued a commendation notice to the passenger section you belong to."

Liu Qun was a little dazed. He thought that "12306" would usually not call when it received a commendation report. On the contrary, it would only ask the train conductor for verification if there were complaints from passengers.

He responded to customer service: "Thank you, this is what we should do."

The "customer service" continued: "There is one more thing. Now a passenger calls for help, saying that she just took the K18 train, got off at the terminal station, and lost a diamond ring on the train. Her seat number is 5." Seat No. 39 in carriage, please help the train to find and reply in time, handle it properly according to regulations, now I will tell you the passenger's mobile phone number"

Passenger lost items service is also often encountered on trains, and the railway department has special regulations on this: Passengers are responsible for taking care of their belongings.If passengers lose their belongings, they should promptly report to the station or train staff.There are lost and found offices at stations with a large passenger flow. When the place where passengers get off the bus and the place where the items are found are not at the same station, except for items that are not allowed or limited to carry, confidential items, and food, you can request the railway The department handles the transfer of lost items, free transfer of no more than 5 kilograms, and additional freight charges according to the category of arrivals exceeding 5 kilograms (but in practice, passengers are generally not charged a penny).

Passengers' lost items found on the train should try to return to the original owner. If the passenger has already got off the train, a passenger record should be compiled, indicating the name of the product and the number of items, etc. and handed over to the station where the passenger got off. Announcement, waiting for passengers to find and claim.

Liu Qun's team also often picks up passengers' lost items, the most of which are small carry-on luggage, mainly including laptops, cameras, food, clothing and so on.

There are various reasons why passengers lose things, but Liu Qun found that there are roughly three typical and prominent types after summarizing.

One is the sloppy and hasty type.When some passengers go out for a few days or even longer and prepare to go home, they are so excited that it is hard to express. It is precisely because of this joy that they are dazzled, so when they get off the train, they don’t even have the heart to check their luggage. Driven by the emotion of homesickness, I unconsciously forgot to take things.There are also some "impatient" passengers who calculate the time very accurately. After the train stops at the station, they prepare to get off in a hurry and forget to take their luggage in the hurry.Some passengers will put rings, lipsticks, handbags, etc. on the sink by the sink in the washroom, and leave without taking things after washing.

The second is the snooze and head-down type.After getting on the bus, these passengers are exhausted, and some of them are a little motion sick. They put their luggage on the luggage rack or under the seat, and they can fall asleep while sitting on the seat. Often when they get off the bus, they just wake up from a dream. Gooey got out of the car without counting the items.A major feature of Chinese trains is that there are countless passengers who hang their heads down and play with their mobile phones and tablets. Because their energy and attention are not on their luggage, what's more, they are still staring at their mobile phones when they get off the train. Tablets, etc., it is inevitable that things will be lost.

There are also some moving passengers who need to carry many bags and small bags when they go out to work or study, or buy too many souvenirs after visiting tourist attractions, but due to personal ability and physical limitations, they often take them with them The more things you have, the more difficult it is to point them out clearly, and the probability of losing items is very high.

In response to this situation, Liu Qun specially formulated the relevant special "get off reminder" service, requiring each conductor to remind passengers to make preparations as far as possible when passengers get off the train, and at the same time, when the train is about to stop at the door, ask , Remind passengers to count how many bags they have brought, have they all been taken?With the implementation of this effective system, the number of passengers who lost things on the K18 train has decreased significantly.

In the meantime, I also encountered some strange things about the lost items, such as:

Once, after Li Mang's carriage finally arrived, he found an old suitcase. Liu Qun, together with the police, took an inventory of the contents while taking pictures, and found a pile of clothes and a pair of old shoes. , Through many searches, the "owner" was found, but what is amazing is that when the "owner" talked with Liu Qun on the phone, instead of thanking him, he was extremely impatient: "Comrade train conductor, did you just To work?"

Liu Qun: "Oh, yes, you can pick up your things at the station, as long as you bring your ID card."

The "owner" said impatiently: "Do you think there are still people wanting the things in me? It's obviously my old clothes and shoes that I changed. They are things I threw away, okay?! You call like this Come here, waste my time, you know? I am such an old man, if I don’t know what I need, I don’t know how to bring it? You also have a little judgment, okay! "

Liu Qun roughly counted in his mind. The "owner" used seven "I" characters in one sentence. In psychology, frequent use of "I" in speech is an unconscious behavior, which shows that this person always puts "I" in a sentence. Put yourself first and always think about various issues from your own perspective. Such people may be more selfish and never consider other people's feelings.

Liu Qun was also a little angry: "Why did you put the things you threw on the luggage rack? Did your family throw garbage on the luggage rack? You mean I'll call you to help you find things-wrong, isn't it? "

The "owner" seemed to be furious, and said loudly, "Did I look for it? Did you say I looked for it from you? Mind your own business!" After speaking, he hung up the phone.

Liu Qun dialed the mobile phone provided by customer service for passengers looking for lost items. As soon as he introduced himself, a middle-aged woman's urgent voice came from the other end of the phone: "That is my wedding diamond ring, which is very commemorative. Please ask the train conductor to help you find it."

Liu Qun asked about the appearance details of the diamond ring.The woman said: "It's platinum, the diamond is very small, and the circle of the diamond ring is also very thin, but there is a thin red thread wrapped around it, which should be easier to identify, but if it is thrown in an inconspicuous place, it will be because It is not reflective due to the thin thread that is tangled, it is not so obvious."

Liu Qun called Wang Mengmeng, who came to watch the car today, and they came together near seat 5 in carriage 39. They turned on the video recorder and searched carefully while shooting. I searched all over the heater cover and couldn't find it.

At this time, the cleaning staff hadn't boarded the car yet, so Liu Qun hurriedly asked Wang Mengmeng to bring a broom, illuminated it with a flashlight, and took turns cleaning under several rows of seats near seat 39, but found nothing.

Liu Qun hurriedly called the female passenger's mobile phone again, and said, "I didn't find the ring. Think about it again. Is it lost somewhere else? Think about it carefully?"

The middle-aged woman on the other side of the phone was already sobbing, and she said in tears: "Comrade train conductor, please help me find it carefully. This ring means a lot to me. My husband is a fireman. He died in the line of duty a few years ago, and this is the only souvenir he left me with me, without this ring, I can't imagine how I will face my life alone in the future?"

Hearing these words on the phone, Liu Qun was instantly in awe.Hastily asked again: "Think about it again, if you lost it on the train, where did you stay for a long time? Did you eat in the dining car? Did you use the toilet? Did you wash your hands or wash your face in the washroom? Put it on the sink?"

The woman on the other end of the phone said while sobbing: "No, I never take off the ring. Although the ring is a bit loose, I have to carefully clean and polish it every day."

After hearing this sentence, Liu Qun hurriedly asked again: "Then did you clean the train on the train today?"

During the time when Liu Qun was talking with the passenger, the train, which was empty and only left by the train watchers, had started slowly and was heading to the garage, where important parts of the train would be inspected in the garage about 6 kilometers away from the station. , Cleaning the train skin, water supply and other operations.

The female passenger on the other side of the phone said: "Cleaning, I first used a small toothbrush in the washroom of the train, dipped in toothpaste to clean it, and then washed my hands. I think about it, um, it should be about half an hour before getting off the train. .”

"You said the ring was loose, so you should consider whether it fell off while walking on the train or after getting off the train. Of course, I would also like to help you, but I hope you can provide useful details to help us find together."

"Comrade train conductor, I really can't remember, because I put on my gloves when I was about to get off the train, and I didn't take off the gloves, so I returned home like this. I lost it during the period of putting on the gloves, and I really don’t have any memory of the others. Now my mind is blank, and I can’t remember where I lost it, but I’m sure it must have been lost on the train. "

Liu Qun hurriedly asked: "So, after you finished washing, did you dry your hands and rings with toilet paper or a towel? Did you use the bathroom?"

The female passenger on the other end of the phone said: "I didn't use the bathroom. I went back to my seat after cleaning. I took the train in a hurry today. I didn't bring towels and paper towels, so I couldn't dry it. I shook my hands after cleaning. Go back to your seat."

Liu Qun heard the key word "shake your hands" in an instant, and quickly asked, "Where did you shake your hands? Did you shake your hands at the place where you just finished washing? Or did you shake your hands while walking towards the seat after washing? Or did you return to the seat?" Did you just let go? Thinking about it carefully, now I think this 'handshake' is likely to be the key to finding the diamond ring."

When the female passenger on the phone heard this, she stopped sobbing, but she didn't speak either, as if she was lost in thought.

(End of this chapter)