Revival Road

Chapter 47 Quality Management Ideas
The next day, Chen Yan went to work and received a task from Zhang Xingwu. Wang Zhiping and Mr. Jiang went to the [-]th branch to hold a quality meeting on the spot for Wang Zhiping who was on sick leave.Zhang Xingwu told her that Mr. Jiang had already gone to the scene, and you should notify the Propaganda Department to make a video, so hurry over there.

Chen Yan's work in the secretary team is not heavy, because of her gender, she is only "responsible" for Liu Xiuyun, a leader, and other writing tasks such as summarization, but there are not many writing tasks in this season, usually at the end of the season, It will be busy at the end of half a year and the end of the year.

Because Liu Xiuyun didn't come to the workshop often, and even Chen Yan was not familiar with the branch factory, so after asking twice, they found the main workshop of the [-]th branch factory.

When she entered with her notebook in her hand, dozens of people had already surrounded the scene. From a long distance away, Chen Yan heard Chief Engineer Jiang Shangyun lecturing.

Jiang Shangyun is not only the highest technical person in charge of the company, but also the leader in charge of quality, and the "manager representative" of the company's quality management system.

"I made arrangements when I came back from East Lake. Why are you so slow? Huh?" Jiang Shangyun's voice was full of irrepressible anger.

Chen Yan squeezed into the circle and saw Jiang Shangyun reprimanding Chen Yongliang, director of the quality management department.

Jiang was always known for his good temper among the company's leaders, and it was the first time Chen Yan saw Jiang Shangyun so angry.Then she saw Mr. Tao standing next to Mr. Jiang, so she understood that the quality department must have humiliated Mr. Jiang in front of Mr. Tao.

"Mr. Jiang, please don't be angry," Tao Tang said in a calm voice, "Director Chen, you went to East Lake with us, and I think you have written down the opinions of users on our products. What kind of work have you done in the past few days? "

"Mr. Tao, after returning, Mr. Jiang immediately convened a special meeting of the quality department and put forward a special rectification request. In the past two days, we have cooperated with the quality inspection center, the technical department and the relevant branch factories to sort out the problems raised by the other party. The spirit of drawing inferences from one instance to find the missing problems... We are starting to draft a document, and the draft has been produced... Mr. Jiang is right to criticize, our work is too slow, I will review it."

The leaders of the quality department are all good-looking men. Chen Yan has heard of them. From the director to the section chief, they are all outstanding talents. While recording Director Chen's speech, Chen Yan sized up Chen Yongliang. scholar.

"Well, did you bring the draft?"

Chen Yongliang went to see Fan Yongcheng.Fan Yongcheng hurriedly took out a stack of manuscript paper, "President Tao, here..."

"you are?"

"Report to Mr. Tao, my name is Fan Yongcheng, the chief of the second section of the quality department."

"Oh," Tao Tang looked carefully at Fan Yongcheng, and then began to read the manuscript of the quality department.

Chen Yan closed the notebook.She noticed that in addition to the two company leaders, Yan Xiangnan, the deputy chief engineer in charge of quality, You Yueqian, the director of the quality inspection center, Ren Liansheng, the director of the technical department, Cui Jian, the director of publicity, and the main leaders of the [-]th branch factory and the [-]th branch factory were all present at the scene. .

Everyone held their breath and watched Tao Tang read.Chen Yan noticed that Tao Tang was reading faster and faster, and realized that it was going to be bad. Sure enough, Tao Tang put away the manuscript and asked Jiang Shangyun, "Have you read it?"

"Not yet." Jiang Shangyun replied.

"What about you?" Tao Tang asked Yan Xiangnan, deputy chief quality engineer.

"I've read it. I'm going to report to Mr. Jiang."

"How does it feel?"

"Basically agree with them."

Tao Tang turned to ask Chen Yongliang: "Director Chen, has your quality department studied this rectification plan?"

"Yes." Chen Yongliang felt Tao Tang's dissatisfaction, but at this moment he could only answer truthfully.At the same time, he didn't think there was anything wrong with the materials. Instead, he felt that Fan Yongcheng had put a lot of effort into this material. It was a rectification plan rarely seen by the quality department in recent years with detailed content, effective measures, and strong rewards and punishments.

"It seems that the problem lies here." Tao Tang said calmly, "My judgment on this rectification plan is unqualified. Why is it unqualified? Let me talk about my understanding of quality management first. Come here, everyone, take a look at this What's wrong with the machine?"

Chen Yan had no idea what was wrong with that huge machine.She only knows that it is called a mining machine, which is used in coal mines, and she has no idea how it works.At the same time, he also admired Tao Tang. Ordinarily, he shouldn't understand mining machines. Could it be that he understands everything when he sits in a high position?With this in mind, Chen Yan followed Tao Tang closely, hoping to hear what Mr. Tao had to say.Beside her was a woman from the Propaganda Department. Chen Yan couldn't tell her name, but only knew her surname was Xu. She was recording with a recording pen. Chen Yan regretted that she didn't bring a recording pen.

"You are the director of the quality inspection center, has this machine passed the inspection?" Tao Tang asked You Yueqian.

"Yes." Yu Yueqian couldn't talk nonsense.This machine has passed the test of the quality inspection center and issued a certificate of conformity.

"Performance may not be a problem...but is it really ok? Let me ask you this, do you think it is really qualified? In other words, if you are a Donghu mining machine, are you satisfied with this machine?"

"This..." You Yueqian sorted out his thoughts, "We tested it according to the terms of the technical agreement signed with the user."

"I can take your word for it. I'm asking you, do you think it's a good product that can leave the factory?"

"This one……"

"Answer my question, yes or no." Tao Tang's tone became severe.

"Yes……"

"Then, tell me," Tao Tang turned to Yan Xiangnan and Chen Yongliang, "Yes, or not?"

The two of them murmured and couldn't speak.At the same time, I was thinking about a question, what kind of handle did he catch?really don't see...

"Gentlemen, look at this weld... this weld spot and welding slag, and this pipe, why is the paint color inconsistent with the fuselage? Here, why is there a scratch?"

It turned out to be this...Yan Xiangnan breathed a sigh of relief, "Mr. Tao, these flaws will not affect the performance at all..."

"Vice President Yan, do you have a car at home? What brand is it?" Tao Tang asked pleasantly.

"Magotan..."

"When you buy a car, would you like to buy a new car with scratches on the body? Oh, you will say that a car is not only a means of transportation, but also a work of art, and the working environment of a mining machine is completely different from a car, right? ?”

Chen Yan liked Tao Tang's questioning very much. She desperately recorded the conversation between Tao Tang and the leaders of the quality department, and found it very interesting.

"This is the most fundamental problem of our quality management - the gap in understanding. I think that no matter what our products are, we should have an attitude of excellence!" He turned to the director of the [-]th Branch Factory, "You can put With such a large and complex machine, I think you can solve these problems, am I right?"

"right……"

"Then why tolerate the existence of these problems? Also consider the working environment of the mining machine?" His tone became severe, "Actually, what I just said was wrong! You can build a mining machine, but you may not be able to build a wireless mining machine." A flawless machine! The latter is ten times more difficult than the former! Seriously, under the control of your quality management philosophy, it is impossible to create a flawless product! Now I want to talk about quality management Director Chen, you are the director of quality control, what do you think is the core work of quality management in the quality control department?"

"This..." In the tense atmosphere, Chen Yongliang couldn't organize a concise answer for a while.

"Let me tell you, it is to establish and maintain a quality system to make the quality system operate effectively. Not what you are talking about!"

Fan Yongcheng's sweat immediately came down.This time he heard that Tao Tang might participate in the on-site meeting, and he put in a lot of effort to come up with this manuscript, which was praised by Chen Yongliang, and he said hello a few times. Worthless?If I knew this earlier, I might as well push it away!Lu Qi always thinks that she is not self-motivated, why is she so memorized?
"I admit that the rectification plan you have come up with is targeted and operable. If it is realized, the quality of the mining machine will be improved, but it will not solve the problem fundamentally. Because you ignore the role of the system I think the actual situation is that the quality management system is only used to maintain the validity of that certificate, because it is a market access card. In actual management, there is another way, just like Mr. Wu Si's famous book It is the same as the "hidden rules". Let me tell you that the ISO9000 system is a model of quality management system recommended by the International Organization for Standardization. It has been proved to be the best way to manage quality all over the world. Your method is definitely not as clever as others! From the perspective of quality policy , quality objectives, responsibilities and authorities, internal communication, management review, planning from resource provision to product realization, customer-related processes, customer communication, design and development, new product trial production, test control, procurement, production and service, and delivery, process monitoring and measurement...ISO 9000 standard provides the most stringent management methods, as long as the manual and program documents are strictly followed, the quality of the product will be guaranteed. Conversely, if the manual and program documents are not followed, the quality There must be hidden dangers!"

Chen Yan couldn't remember the string of quality terms that Tao Tang blurted out, but the staff of the quality department, especially Fan Yongcheng, were deeply impressed. Tao Tang recounted the main quality elements of the system just from memory, showing how familiar he is with the quality system , This is a real expert, you can't accept it.

Tao Tang continued, "The responsibilities of the quality control department and the quality inspection center are different. The quality control department cannot do post-mortem autopsies! That is the job of the quality inspection center! What you should do is to find out from the quality problems found. Where manuals, program documents, and three-level documents are violated, look for problems from the system and process, why do such problems occur, and where do they violate the regulations of the quality system? This is the root solution! And your work obviously took a lot of time The vigorous plan is a solution to the symptoms but not the root cause... I dare to conclude that the problems discovered in this batch will definitely reoccur, am I right?"

"Yes...you are right." Fan Yongcheng replied.

"The function of the system is to solve the problem fundamentally, solve the problem from the upstream, and find and stop the problem before it is exposed. The branch factory can say that it is no problem for me to do this, and you must seriously point it out to them. Problems will definitely occur if we continue to do this! For example, the problem of holding a certificate to work, using a worker without a work certificate may not cause problems for the time being, but theoretically there will definitely be problems! Otherwise, the work certificate system is superfluous! Quality management There are several secrets. The first is to fight a war of annihilation instead of a guerrilla war. The same kind of problems cannot be repeated. This must rely on the function of the system, rather than just discussing the facts. Second, we must establish such a concept that our products must be excellence, We must complete the indicators required by users, and we must do our best where users do not require them! Just like the flaws I just pointed out, if our competitors do not have these superficial flaws, our products will be at a disadvantage in the competition. Disadvantage! Of course, there is a cost problem in improving the quality of the product. I am talking about keeping improving within the allowable range of the cost. This shows an attitude of the manufacturer, that is, to regard our products as our daughters who are going out of the cabinet, and we must Dress her up beautifully, without any regrets. With this kind of spirit, you can be invincible in the cruel market competition! Without this kind of spirit, you will be eliminated sooner or later... I suggest you start again, stand Find and rectify problems at the height of the system, don't be afraid of trouble. The current thinking is not good, you must change it. The quality department must establish authority. I will allow you to issue a production stop order. If the branch factory does not comply with the rectification requirements, it will be severely punished, notified and fined , Removal or even dismissal can be raised, if Mr. Jiang can’t make the decision, I will do it. We must take the opportunity of this East Lake product quality rectification to carry out a thorough rectification in the whole company.”

"Mr. Tao, I am responsible for the deviation of thinking about quality management." Jiang Shangyun said, "I will organize everyone to re-formulate the rectification plan according to your thinking..."

"Okay. Finally, let me talk about your manuscript. Don't set up any leading group at every turn, let alone let the main leader take command of any leading group. This is not a good way. I think that as the leader of the leading group, there is absolutely no time and no professionalism Knowledge to guide the work of the working group... This is a decadent style of writing, a kind of officialdom, an irresponsible attitude... Don't do this in the future! In my opinion, quality rectification is the work of your quality department Even Mr. Jiang doesn’t need to participate. Does the maintenance system need Mr. Jiang? Can he manage it? The plan or document can be issued in the name of the quality control department. Come up with a punishment opinion!"

(End of this chapter)