life is sweet

Chapter 56 [056] Bottom 1
In other words, at 4 o'clock in the afternoon that day, Duan Qizheng, the director of the obstetrics and gynecology department who was meeting outside, received a call from Chen Zhaotian, director of the medical department, half an hour after Zhang Zhicheng arrived at the medical department.

On the phone, Director Chen told Duan Qizheng that there was a medical complaint in his department and he had to deal with it seriously.

Duan Qizheng, who was sitting in the conference hall, was about 50 years old, with slight wrinkles engraved on his forehead, and silver threads mixed with his temples, he was not as young as imagined.

When he received the news, he frowned, and after hanging up Director Chen, he hurriedly called Tao Jianguo. At this time, Tao Jianguo was also in the operating room and did not receive a call at all. Qi Zheng was even more anxious.

Recently, it happened to be the stage of hospital grade assessment and evaluation. Medical disputes must not be a big deal, otherwise it will directly affect the evaluation of the hospital. It was originally just a medical dispute, but the medical department paid great attention to this matter. Tao Jianguo The phone was always disconnected, which made Duan Qizheng uneasy.

After the meeting, Duan Qizheng rushed back to Corey without stopping. Duan Qizheng originally planned to ask Tao Jianguo and Su Qingchun to understand the situation first, but he didn't expect that the two of them were still in the operating room.

So he went back to the office.

His face was tense, and under the raised eyebrows, there were a pair of eyes that were red with anger. He just sat down and stood up again.

"No, this matter can't just wait for death, or the patient's family members will suddenly have another bomb, but they won't be able to withstand it"

Duan Qi was pacing in front of the office, thinking.

Thinking of this moment, Duan Qizheng suddenly stopped, walked to the desk, and dialed the number of the nurse's station.

"Is Xiaoyan there?"

"Head Nurse Yan is off today." It was Gao Lijia who answered the phone, and she recognized Duan Qizheng as soon as she heard it, "Director Duan, what can you do? I'm Xiao Gao."

"Oh, Xiao Gao, are you going to bed No. 48 to see if the family members are there?"

"Let them come here for a while."

"it is good."

After Gao Lijia received the call from Director Duan, she guessed that the family members of the 48th bed should complain. She didn't dare to neglect, and hurried to the ward after hanging up the phone.

Ten minutes later, Zhang Zhicheng's mother and Zhang Zhicheng came to Duan Qizheng's office accompanied by Gao Lijia.

"This is Zhang Zhicheng, the husband of Sun Meng, the patient in bed 48, and this is her mother-in-law." Gao Lijia first introduced them.

"This is the director of our Department of Obstetrics and Gynecology, Director Duan."

After Gao Lijia's introduction, Duan Qizheng quickly stood up from his office chair, shook hands and greeted him quickly, "Hello, Mr. Zhang."

"Oh, Director Duan." Zhang Zhicheng seemed a little cautious.

"Xiao Gao, go get busy first."

"Yeah." Gao Lijia left the office after speaking.

After Gao Lijia left, she felt that the situation was not good, so she quickly called Yan Xiumei, the head nurse, and reported to her the friction between her family and Lu Huihui in the afternoon, so as not to go to the director of the department as Lu Huihui said. If you slander, you can't absolve yourself of the blame.

On the other side, Duan Qi was seeing Zhang Zhicheng's mother and son standing there a little cautiously, so he welcomed them to a two-person sofa next to the desk with a big smile.

"Come, let's sit here."

After sitting down, Duan Qizheng said again, "I'm so sorry! I called you here at this time, didn't I disturb you?"

"No, no." Zhang Zhicheng, who was always arrogant, became a little humble this time.

Zhang Zhicheng's mother glanced at her son, seeing that he seemed a little timid, and said, "Director Duan, right?"

"Yes, hello, ma'am."

"My son came to look for you today but couldn't find him. It just so happened that you came to us, so we happened to report something to you."

"Oh! You've been looking for me before, haven't you?"

"That's right! My son was looking for you but you couldn't find it. It's not because you are busy, so my son went to find someone else."

"Oh, I'm so sorry! I happened to have a meeting outside this afternoon," Duan Qizheng explained, "I received a call from the medical department when I wasn't in the meeting, and I came right after the meeting."

"But Director Chen didn't make it clear on the phone. I don't know the specific situation very well. Isn't this a good time to ask your client to come over and understand the situation."

Duan Qizheng said with a smile, "Just let me know if you have any appeals or dissatisfaction."

Zhang Zhicheng's mother was very sincere when she saw Director Duan, and she seemed to have an inexplicable sense of intimacy, so she explained everything that happened in the past few days for her timid son, including Su Qingchun and the people he met in the past few days. The nurse and the poor service were also reported to Duan Qizheng.

Duan Qizheng, as the director of the Department of Obstetrics and Gynecology, is known as a stability maintainer when dealing with doctor-patient relationships. Of course, this method of operation is also upheld by most hospitals now, and their hospitals are no exception, let alone the current situation. The hospital is in a critical period of grade assessment, and everyone does not want any problems to arise at this time, and he does not allow such problems to appear in the obstetrics and gynecology department.

Although Zhang Zhicheng's mother was always blaming Su Qingchun for his problems, Duan Qizheng, as a first-line obstetrician and gynecologist, had a general understanding of what the patient's family said with his experience as a doctor.

Although he doesn't know whether Su Qingchun's judgment on the patient's hysterectomy was reasonable, Duan Qizheng finds it too unbelievable to replace the child. Duan Qizheng can conclude that this matter is their personal assumption, and he also believes it. It was impossible for Su Qingchun to do such a thing, Duan Qizheng was relieved to hear such an explanation from the family members.

In the middle of Zhang's mother's speech, Zhang Zhicheng echoed his mother's content from time to time, and obviously he began to let go. When it came to the nurse's attitude, he couldn't help but interject a few times to express his rudeness to the nurse and himself.

In this way, the patient's family members chattered for ten minutes, but Duan Qizheng didn't intervene from the beginning to the end. He just smiled sometimes and echoed "Yes, yes, yes..."

Duan Qizheng wanted them to vent their emotions first, and when Zhang Zhicheng and his mother finally stopped, he smiled and said with a surprised expression: "Oh, so that's how it is."

"I'm really sorry. The patient's matter was very sad. Now that I encounter such a bad thing, I will indeed be angry. I can understand all of this." Duan Qizheng expressed his attitude first to show his sincerity.

"That's right!" Zhang Zhicheng's mother replied angrily.

"My understanding of what you want to express is that there are three points in total, and I will explain them to you one by one."

Duan Qizheng said, "First of all, it is about the lack of service awareness of the nurses you reported at work. I will communicate with our head nurse about this matter and ask her to do a good job in improving the service awareness of the nurse group."

"Yes, the quality of the nurses here is too low." Zhang Zhicheng said again, "It took me so much effort to find your office, which shows how perfunctory they usually are with our patients. We must take good care of them, otherwise it will seriously affect you. The reputation of the affiliated hospital."

"Yes, yes, yes, this is indeed what they did wrong. I will definitely ask the head nurse to investigate and deal with it seriously."

(End of this chapter)