The Northern Stories of Chef Lao Tan

Chapter 553 Unlimited Charm
Lao Tan said: "His house is a relatively large hotel in this district and even in Zhengzhou City. It can be counted. It is high-grade. It is good for business just after opening. As soon as it is proud, it regards itself as the boss. It is the same as the Kanto family I have done before. The Northeast is the largest hotel. If you want to eat farm food, you have to go to his house to be considered authentic. Over time, you think that you are the best, and you start to be the boss.

As the saying goes, a proud soldier is bound to lose, and people from the Kanto region are an example. After becoming the boss, they became proud and neglected management and quality control. They looked the same as before. The food was still the same, and the service was still the same. In fact, it has gone downhill. I just don't know.

Our family also has this situation, otherwise I would not have rectified for a year last year.One is to recuperate and improve your internal skills; the other is to get rid of arrogance and precipitation, don't always feel that you are great, and don't know the heights of the sky and the earth. "

Wang Shulan said: "You can see quite far, I admire that."

"The main reason is that there are too many examples in front of us. How many well-known restaurants started to fail after a few years of popularity, and finally disappeared. Could it be that the bad climate is really affecting it? In the final analysis, it is caused by management that can't keep up and carelessness. "

While the two were talking, employees came to work one after another. When it was almost nine o'clock, the general manager Niu and the chef Du Hongli arrived one after another. They were a little embarrassed to see that Lao Tan and Wang Shulan had already arrived, so they rushed forward to say hello.Immediately afterwards, the manager of the HR department also arrived, and after saying hello, the group arrived at the office.

After arriving at the office, they greeted each other first, and then Lao Tan went straight to the topic.

"This is how I arranged it. Mr. Wang and I will visit the store today and tomorrow to get familiar with the situation. I mainly know the kitchen, and Chef Du can take care of it. Mr. Wang is familiar with the front desk. Please, Mr. Niu, arrange someone to lead it." Lao Tan Say.

"I will personally accompany you." Manager Niu said enthusiastically.

"Well, let's not waste any more time, let's act now." Old Tan said and stood up.

The manager of the personnel department said: "I do a good job in logistics, and don't hesitate to speak up if something happens."

When Lao Tan changed into a clean chef's work uniform and appeared in the kitchen, the kitchen staff were very surprised, thinking that the head chef was going to be changed.

Old Tan changed his serious face uncharacteristically, and put a warm smile on his face. Coupled with his shiny big bald head, he looked a bit like a smiling Maitreya.

Du Hongli introduced to Lao Tan the bosses of each stall and the cooking chefs on the stove, and then guided him to visit the green vegetable room, decontamination room, rough processing room, seasoning warehouse and raw material warehouse.

After the visit, he said to Lao Tan: "Chef Tan, our family is managed according to the five constant standards. It is a standardized window unit in this district. The Food and Drug Administration has listed our family as an inspection-free enterprise and publicized it to the outside world."

When Du Hongli spoke, he kept his head up slightly, with a confident and complacent expression on his face, which meant to show off.

Lao Tan was also very respectful, he gave a thumbs up without losing the opportunity, and said insincerely in a flattering tone: "You did a good job, on point! To be honest, I admire it very much. Yu Lan."

"Chef Tan praised me, I'm just a student in front of you." Everyone loves to hear good things, and after listening, they will know how to be polite when they are satisfied in their hearts.

No, Du Hongli began to be modest and polite, whether he was true or not, at least it was pleasing to the ear.

Lao Tan said: "Don't be polite to me, we have cooperated long ago and know each other, so why not be polite." Then he said: "Well, you are quite busy, so you don't have to patronize me, you should be busy with your work. Bosses I also know each other, and I will visit various stalls and learn by the way.”

Du Hongli said, "I'll be with you."

Lao Tan waved his hand and said, "No need, just go to your business."

Du Hongli didn't insist any longer, and Lao Tan started to stroll around various stalls.

Under the leadership of Manager Niu, Wang Shulan visited the front hall, and by the way, said hello to the store manager, lobby manager, and ministers of each floor who had met last night.

"There are a total of 46 seats on the first floor of my house, which can be increased to [-] during the peak period. The second floor is a multi-purpose hall, half of which is a booth and half is a table, with a total of [-] seats, which can accommodate two weddings at the same time. banquet.

There are 36 private rooms on the third floor, including six luxury bags, twelve small bags, ten medium bags, and eight large bags.

The overall per capita consumption is [-], which is an upper-middle level. " Manager Niu introduced.

"How much running water is there every day?" Wang Shulan asked.

"Not now, the lockdown has just been lifted, [-] to [-] a day." Manager Niu said.

"What about last year? When there was no epidemic."

"Around eighty-five thousand."

"Oh——" Wang Shulan said: "According to our business area and per capita consumption, it is normal to sell 110,000 a day, and it should have been reached before."

"Three years ago." Manager Niu said, "My house opened in 28. The hottest time was from [-] to [-]. The daily turnover was more than [-], and the highest reached [-]. The day of the dumplings."

"That's right, it's really good." Wang Shulan said.

"It started to go bad in the second half of [-]. The price of raw materials rose sharply in [-]. We persisted for half a year in the first half of the year, and adjusted the structure and price of dishes in the second half of the year. After that, it began to decline."

Wang Shulan remembers the price increase of raw materials in [-]. At that time, Aqiao’s policy was to adjust the structure of dishes in a small range, but the price did not increase. At the same time, the reverse policy was implemented-the number of dumplings per plate increased from fifteen to eighteen. Make guests feel cheap.

The effect is obvious, the customer flow has increased by two points on the original basis, and the cost of the three additional dumplings per plate is not worth mentioning at all - half a point is enough.

"What's the turnover rate of our employees?" Wang Shulan asked again.

"Oh, to be honest, it's quite high." Manager Niu rubbed his hands and said, "The kitchen masters are better, the turnover rate is not high, some of them are here for opening, and the shortest one is two years.

Like the waiters at the front desk, the younger brother has been working for one year as an old employee, and most of them are about half a year-there are very few old employees who have been more than three years old. "

"Every family is like this. It's hard to recruit waiters and younger brothers. I haven't heard people say that the current waiters are all sisters-in-law, and the younger brothers are all old men." Wang Shulan laughed.

"This is definitely not the case in your family. Your point system management is really good, which can fully mobilize the enthusiasm and enthusiasm of employees. The most important thing is that the longer you work, the more popular you become, and the higher the salary, the employees don't like to leave.

When I was studying at your home, I found that almost all of them are old employees, and the turnover rate is very small, which saves a lot of costs virtually.

Now the proportion of cost personnel is increasing, and our catering industry is a labor-intensive industry. It is impossible to do it without people. It is not feasible to cut down people to save costs and improve efficiency. It is no different from courting death.

Since the business decline, Mr. Zhang and I have been going out frequently to learn Buddhist scriptures. We have gone to a lot of big and small shops all over the world, and we have paid tuition fees, but the effect has been minimal.

Speaking of our predestined relationship, Mr. Zhang did not intend to attend last year's Beijing forum, but Du Chu and I got together, so we went anyway.When Mr. Zhou of your family started sharing, he attracted me and Mr. Zhang. Mr. Zhang told me that we must learn from others and do point-based management. "

Wang Shulan smiled and said, "It's mainly because Mr. Zhou is attractive and attracted you."

Manager Niu blushed slightly, and said, "Mr. Wang is also very attractive."

　august, a new beginning

　　
　
(End of this chapter)