Rebirth starts from e-commerce

Chapter 488 The Clown Is Actually Myself

"You say I'm lagging behind? I'm here to fight for the first place." Li Shan said proudly.

Seeing how confident Li Shan was, the riders turned their attention to the others.

Guessing each other who is holding back the team.

"Don't guess, I'll announce the results directly!"

"Jiang Dalong, ran 398 orders last week, ranking first."

When this result came out, everyone was amazed.

"Is that human being?"

"Isn't it running 24 hours a day?"

Jiang Dalong looked at everyone with a look of disbelief.

The webmaster continued to read, "Fang Shiren, he ran 345 orders last week, ranking second."

"Li Qingchun ran 292 orders last week, ranking third."

……

"Zhao Jianye, ran 221 orders last week, ranking last."

Li Shan stood up and asked loudly, "Why is my name not there? Oh, I'm Zhao Jianye, it's okay."

The other riders were furious: "As expected, you, the fat man, ran the least."

"You have more than 200 orders, and you still want to fight for the first place, let's be the last one!"

Li Shan retorted: "I've just started running and I'm not yet familiar with the roads. To judge whether a rider is good or not, it's not the more runs the better, but the quality of service."

He believes that those who run three or four hundred orders must have a bunch of orders hanging on them, and the praise rate of such services must be very poor.

Although I run less, my service awareness is definitely much higher than other riders.

Although the college girl I met on the first day would definitely give me a bad review, but every rider will encounter this kind of rubbish customer.

The real positive rate is determined by normal customers.

At this time, the webmaster picked up the second form: "Then I will announce the favorable rate of last week."

"Shi Guogui, last week's praise rate was 98%, ranking first."

This is a rider who ranks relatively low in the number of running orders, and it is indeed as Li Shan expected that the favorable rate is inversely proportional to the number of running orders.

Although my praise rate is not the first, at least it should be in the top few.

"Ding Zhengchang, last week's praise rate was 96%, ranking second."

……

"Zhao Jianye, last week's praise rate was 79%, ranking last."

Li Shan couldn't help standing up, "This is impossible!"

He saw that other riders were very impatient when delivering food, so he put down the food and left.

And he kept smiling every time, and politely asked the other party if there was any garbage that needed help to take it downstairs.

He is well aware of the importance of service and does not believe that other riders do it better than he does.

"The data can't be wrong, it's just that you have the lowest praise rate. Seeing that you just came here, you will be deducted 300 yuan in bonuses this week. If you still get the same results next week, you won't even get a penny."

After the station master finished speaking, other riders also came over to criticize:
"If you can't run away, go home as soon as possible, don't be lazy and harm us here."

"If it weren't for you, our ranking this week wouldn't be so ugly."

"You've dragged our entire site down by yourself."

……

Everyone's anger was focused on Li Shan, as if they were downgraded because of Li Shan.

"Except for Zhao Jianye, don't be too happy for the rest of you. Those who get bad reviews or overtime will be fined according to the old rules. How much you will be fined depends on the backstage."

After everyone heard it, there was another burst of wailing.

"It's becoming more and more difficult to serve customers nowadays, and they give bad reviews at every turn."

"It's only a few minutes late, and it's not that I didn't want to deliver it earlier. A bad review made me waste five orders."

"Yesterday, the customer promised to give me a good review, but turned around and gave me a bad review. I really want to beat him to death."

"If you order a meal that costs more than ten yuan, you really consider yourself a god."

……

The contradiction between the rider and the platform has become the contradiction between the rider and the customer.

Li Shan felt very uncomfortable when he heard these words.

Being deducted money is nothing to him.

What he doesn't understand is why, as the maker of platform rules, his own score is the lowest.

After spending money, customers naturally have the right to rate the service.

The food delivery is slow, spilled, the food is not delicious, the rice is raw... all of them can give negative reviews.

Apart from some unreasonable customers, most customers are reasonable.

And compared to physical stores, scoring is the biggest feature of the Internet.

You go to a restaurant to have a meal and find that it is expensive and not delicious, and you even get hair in the dish, at most you will ask the waiter to change it for you.

Other customers will still come to the store to consume one after another and continue to be cheated.

For online shopping or online ordering, bad stores can be marked by scoring, so that other customers can stay away from these stores.

When Li Shan used to do Taobao with Luo Xiu, he paid close attention to the DSR score.

If the score of any item drops, it means that your store has not done a good job in this aspect. Immediately find the problem and then improve it.

It is precisely because of the scoring system that merchants can be forced to make better products and services.

The ratings are the same for riders. Those with bad service attitude, slow food delivery, and always spilling soup should be eliminated.

Wait... Li Shan suddenly realized something was wrong, so I am the rider who should be eliminated?
The clown is me?
I am the CEO of the dignified platform, can't I do a job of delivering food?
Li Shan believes that there are specialties in the art industry, and he is definitely not the one with the best food delivery service.

But with my hard work and persistence these days, it will definitely be no problem to achieve above-average service.

This is not a job with a high barrier to entry and requires a lot of technology.

All that is needed is patience and a sense of service. He believes that he is definitely better than most riders in this regard.

But why was he the one who was eliminated?

Li Shan found the webmaster and wanted to know what he was not doing well enough.

"The positive rate has nothing to do with your service, it depends on your skills. If you spend your time on helping customers with good service and helping customers take out their trash, it's better to send more orders."

"Skills? What skills?" Li Shan asked puzzled.

"For example, when we deliver food, we can open it to see if there is a cashback card for good reviews. If customers give the restaurant a good review for the 5 yuan cash back, they will usually also give the rider a good review. You can leave this kind of order. gone."

"What if restaurants don't offer cashback for positive reviews?"

"You can buy a few bottles of Coke and put them in the car. When you encounter this kind of order, you tell the customer, "I will give you a bottle of Coke, please leave a good review. If the customer accepts your Coke, they will usually give you a good review. Your The praise rate is definitely higher than others.”

"Isn't it a loss of a bottle of Coke?"

"But your praise rate is high. It's better to lose a little money than to be fined hundreds of dollars now."

The webmaster glared at him, and continued: "The most difficult thing to deal with is being half an hour late, and the kind of customers who are very unhappy at first glance, are the most likely to give you a bad review."

"This kind of can only sincerely apologize, explain to the customer the reason for being late, and hope to get the customer's forgiveness."

"Why do you need the police if an apology is useful? When you encounter this kind of situation, you can copy a text message and send it over. You must pretend to be pitiful and say that you will be fined 500 yuan for a bad review. In this way, anyone with a conscience will be ashamed to give you a bad review." .”

……

(PS: I wish everyone a happy new year! Last month was the hardest month since the book was opened, and I hope it will continue in the new year.

I want to see where I can rank in the monthly ticket rankings in January. I am not greedy. The goal is to enter the top 500. Those who have votes, please vote! )

(End of this chapter)