Rebirth 79: I opened a bank in the United States

Chapter 692 Only I Can Give Them A Platform

"This period, especially the first ten years, is the saddest period for Cartier. Insufficient product innovation has led to poor sales, and unsalable products have caused Cartier's financial situation to become worrying."

"The company is also full of pessimism. Employees don't know when such a luxury company that has lost its innovation will end its past glory. In this environment, Alain Dominique Perrand became the president of Cartier "

"Alan's method is difficult to learn. This man is an expert in employee motivation! He hasn't even studied any management courses at all. Rather than saying that he was ordered in a crisis, it is better to say that he is the one who was pushed up by the Cartier board of directors. But this layman, but Leng is relying on his affinity and words that are good at mobilizing the enthusiasm of employees to pull Cartier back from the brink of bankruptcy."

"He comforted the designers, don't worry. Creativity is not in the design room, and even gave the designers a long vacation to let them go out to relax and find design inspiration; Don't panic, don't be impatient, maintain each of our existing customers thoughtfully, and they will eventually bring you rewards"

When Professor Bartlett said this, he suddenly raised his hand, revealing a watch on his wrist:
"The strap of my watch broke five years ago. At that time, I didn't expect that Cartier would give me a new strap for free, but they did. They even came to the door in person, took my watch, and replaced it. At the same time, they also helped me deeply clean this outdated watch. I can’t express my satisfaction in words, I can only recommend them to people around me.”

"I remember that at that time, the Cartier employees I met were very enthusiastic, and they didn't feel dissatisfied with me at all because it was an outdated old watch. They didn't think that I was a student, there was no secondary consumption, and there was something behind the review"

"I asked the little brother who gave me the watch, I asked him 'I didn't even pay for the watch strap, why did you help me clean the whole watch', I remember his answer was 'It's a little effort, Thank you for choosing Cartier, if it makes you happy, I will be happy too, and I believe the watch repairer is the same. Although we did not make money, we earned emotional value!'”

"Very good story, great corporate culture!"

Carter wisely did not ask the question "why can he hold his breath even though his financial situation is in trouble".
This world is result-only, if he succeeds, then everything he does is correct.If fail.
But even without discussing failure and success, from the perspective of customer experience, Carter feels that if he encounters similar things, his perception should be very good.

So from this aspect, the policy led by Alan is actually correct.The market is ultimately centered on consumers!
So, how to create a similar culture so that your employees can also bring enough experience to customers?

"I don't feel like I'm a person who encourages and compliments people. I rarely do that."

After echoing Bartlett, Carter spoke again.

In this regard, it is a common problem among Chinese people.For the Chinese, it is rare to bluntly praise each other, which is completely different from the American style.

The praise culture in North America is undoubtedly exaggerated.Europe is relatively introverted, but perhaps the most introverted is China.
In China, evaluating something "okay" often means "good"; and "not bad" usually means "very good".As for "very good", sorry, no one usually says that in China
Whereas in America, and even in Europe, the expression "okay" often means .
Too bad to watch! !
This long-term habit, or value concept.Different from the integration of living habits, Carter thinks that in this life, he never wants to be the kind of real and beautiful.
Therefore, I will definitely not be able to learn that Arango's gameplay, and besides, I don't have that much time to spend all my energy on HT.

"There is no need to praise, I think it is more of an effective guidance. Alan passed on his indifferent and positive side to every employee he came into contact with, subtly driving the change of the company's atmosphere."

Smiling and comforting Carter, Bartlett and the two almost finished their food.Out of politeness, he continued to ask:
"Any other questions? It's not a short-term thing, but you have a platform where you can put the theory you've learned and put it to the test in practice, which is pretty enviable. If we had the same platform, ha, maybe.”

"Other problems are more detailed, and, after all, it is my company's problem, which does not belong to the classroom. It also makes me feel uneasy to use the knowledge achievements of the two of you for nothing."

At this point in the topic, Carter has already felt the intention of the two of them to leave.If you want to open your mouth to solicit, after thinking about it, you hold back
Formal solicitation, Carter thinks it's better to be more formal!

After a simple farewell, the sky gradually became gloomy.Thinking of going to the old campus to give his campaign speech the next day, Carter also had to end his one-day trip to Harvard and hurried back to New Haven
"how is the situation?"

"It's not bad. We talked about some theoretical issues during dinner."

Put down the bag and put on the coat.Carter casually asked:
"Is the speech ready?"

"Syrio sent it right after you left in the morning, and it's on your desk now! Did you miss my question, who cares about theory, I mean, did they agree to do it with you?"

Now that Carter's name is resounding in every corner of Yale, Rick has long stopped paying so much attention to the results of the election.Attention, not on the speech at all..
"I haven't opened my mouth yet. After all, it's a bit disrespectful to talk about poaching for the first time. However, I don't think it's a big problem! I should be able to poach!"

"Oh? So confident? Harvard professors are paid much better than us at Yale."

"In terms of money, it's not a big problem. Anyway, my salary will not be lower than that of Harvard faculty. Besides, do you think money is really important to people like them?"

Carter smiled lightly and pulled the stool away.While sitting down, he picked up the speech on his desk, and at the same time responded:
"I am confident that I can find it because of the ideas of these two people. Although our chats were rather empty, I discovered that these two ideas are completely different from our current mainstream management ideas. They put a lot of emphasis on management activities. Concern about people, including people’s emotions, thoughts, etc.”

"Inside the words, I highly recommend some managers who can pay attention to the mental state of employees. They have hardly talked to me about how to ignore the influence of people through management science. Instead, they often talk about the company's atmosphere, the state of employees, and so on. Just talking about it, I understand why no company has invited the two of them as consultants until now."

"Such two non-mainstream, besides I can give them a platform to display their ideas, who else can give them?!"

(End of this chapter)