If you buy fake goods online, you will buy 100 million more!

Chapter 372 I said it casually, just listen to it casually, don't take it seriously

Let's take a look first.

The members of Luyi APP and TV client are independent of each other. That is to say, if you open a membership on the APP, you can only enjoy member benefits on the APP. The TV client is still a non-member status. The TV client opens membership separately.

How should I put it, Jiang Bai can barely understand and accept this thing.

If you regard Lvyi APP and Lvyi TV client as two independent software, then it is understandable that the members of the two are not compatible or interoperable.

But you actually limit the resolution of the projection screen... Is this a bit too much?

Jiang Bai is a gold member of Lvyi APP, and he has no problems chasing dramas on his mobile phone or tablet alone. Whether it is VIP dramas or member-only resolutions, he can enjoy them normally.

But now when the screen is projected to the TV, the default is actually 480P SD mode.

SD……

This clarity can only be described as too touching.

It made Jiang Bai feel like going back to watching CCTV when he was a child, and the signal was not good.

In this day and age, who still watches SD?
Even those films are pursuing high-definition infantry, okay?
What's even more outrageous is that Jiang Bai, as a distinguished gold member, can't choose high-definition or higher-definition modes when casting the screen.

The interface shows that this is a right that only platinum members can enjoy.

As we all know, the gold membership of Luyi APP is 119/year, while the platinum membership is 159/year.

The latter costs more than the former.

To put it more bluntly, this is forcing you to spend more money to upgrade to a more advanced membership.

Isn't this riding a horse bullying honest people?

Jiang Bai was depressed for a while.

To be honest, the copyright awareness of the people of the Xia Kingdom still needs to be improved. Whether it is novels, film and television dramas, games or various software, most people will subconsciously look for pirated or cracked versions, and are willing to pay for them. After all, it is a minority.

Let’s take the computer system as an example. How many people’s Windows systems are genuine ones purchased with money?And how many people have used a thing called "Pony Activation"?

But having said that, in fact, in recent years, many people's awareness of copyright has gradually increased, and more and more people are willing to pay for knowledge.

Regarding this point, you don’t need to look at any statistical data, just pay a little attention to the various operations of the major video platforms, and it’s not difficult to guess something.

For example, the much-criticized "advance on demand".

There are also special category members that are separately divided. It is not enough for you to open a platform membership. If you want to watch cartoons, you have to open a children's membership, and if you want to watch sports games, you have to open a sports membership...

What's more, even if you have a membership, you have to pay twice to watch some things.

To put it bluntly, this is all a habitual problem.

If it weren't for the increasing number of users and the high daily activity, these platforms would not dare to make such a bold attempt.

This kind of transformation is also reflected in Jiang Bai. In the past two years after graduation, he has gradually become a member of various platforms from an online disk player.

Support genuine, start from me.

But sometimes the show operations of these video platforms are really disgusting.

Previously, there were advanced on-demand classification members, but the current projection resolution is limited.

Anyway, Jiang Bai was disgusted.

But he wouldn't run to watch the pirated version.

You have Zhang Liangji, I have a wall ladder.

Jiang Bai's eyeballs rolled around, thinking about it.

I got up and ran into the study room, took out an HDMI cable from the cabinet, and connected the tablet to the TV.

Hehehe, isn't the problem solved?
The corners of Jiang Bai's mouth raised slightly, showing a smile, opened the Luyi APP on the tablet, and clicked to play.

result……

"Due to copyright reasons, this content does not support HDMI connection playback"

Seeing this pop-up prompt, Jiang Bai's smile froze on his face.

The brows gradually furrowed.

This shit... Uncle can bear it and auntie can't bear it.

A video software, like a fucking decryption game, doesn't work this way, doesn't work that way.

The more Jiang Bai thought about it, the more angry he became, a nameless fire rose from his heart and went straight to the sky.

Open Lvyi APP-online customer service and prepare to consult.

As soon as I opened the dialog box, I received an automatic reply message:

"Hello, Brother Longcheng Yanzu, I am your exclusive intelligent customer service. I am very happy to serve you. How can I help you?"

Immediately afterwards, another "guess what you want to ask" appeared, and there were several basic preset questions below.

Jiang Bai clicked on the dialog box to bring up the virtual keyboard, typed "manual customer service" and sent it.

The intelligent customer service replied in an instant: "Dear, please describe your problem first, so I can help you find labor~"

Jiang Bai was speechless for a while.

With the development of science and technology, artificial mental retardation has gradually become popular in various industries, which has caused the customer service functions of major platforms to become almost a decoration. After you open it, you will always be greeted by mentally retarded customer service.

If you want to find human customer service, the twists and turns of the process can hardly compete with Tang Seng Xitian's 81.

After tossing and tossing for a long time, I finally entered the... queuing sequence.

That's right, I finally found the right one, and I had to queue up.

With a dozen or so ahead, expect a wait of more than 10 minutes.

It is estimated that most people have already quit after seeing this scene, but Jiang Bai did not. He put his phone at hand, and the interface stayed in the customer service dialog box, just waiting.

About 10 minutes later, it was finally Jiang Bai's turn.

"Hi, I'm...how can I help you?"

Jiang Bai sent out the edited message in advance:

"Hi, I want to ask you guys what's going on with Lvyi. It's fine that APP members can't use it on the TV client, but they can only watch SD on the screen. I'm an APP gold member, and I can obviously choose it on my mobile phone. All the resolutions, why only SD can be viewed when casting the screen?"

Soon the other party replied: "I'm sorry dear, this is indeed the case, our platform stipulates this way, if you need to enjoy higher quality screen projection, I suggest you upgrade/purchase platinum membership or star diamond What about the members?"

Jiang Bai frowned suddenly.

"You didn't spend money on co-authoring, did you? I've already spent money to open a membership, and in your membership benefits introduction, it didn't say that you can't watch high-definition screen casting, and now you suddenly come to force me to upgrade my membership. This is not an overlord clause. , is there a mandatory fee?"

"I'm sorry dear, this is the regulation of our platform, please understand."

Still this familiar rhetoric.

Anyway, it's the platform's rules, the company's rules...

Jiang Bai became more and more upset, took a deep breath and said, "Okay, let's not mention this first, I want to ask you again, why I was prompted that the connection playback is not supported when I use HDMI to connect the tablet and computer? Your screen projection restricts my clear It doesn’t matter if the speed is high, but I can’t play it with an HDMI connection? Why?”

"Darling, I know you are in a hurry, but don't worry, this is also a platform regulation, but this regulation only restricts HDMI connection playback. If you log in to the APP on your mobile phone, tablet or computer, you can watch it normally."

The customer service seemed to answer Jiang Bai's question, but in fact, it was completely listening to Jun's words, just like the same words.

Tossing and turning is nothing more than those rhetoric to deal with people.

Sufficient for most situations.

But Jiang Bai is obviously not so easy to be fooled by ordinary people.

He knows a little bit more about laws and rights, and he is more serious.

It is impossible to ask a few simple questions, get some nonsense answers, and be done.

"If you want to say that, I will have to talk to you. I just carefully read the introduction of the benefits of gold members on your platform. It didn't say to limit the resolution of the projection screen. As a result, I have to cast the screen now. Only to find out that you can only watch SD? Aren’t you making false propaganda to deceive consumers?”

"Besides, why don't I use HDMI to connect the tablet to the TV? I bought the TV and tablet for thousands of dollars, and I opened the membership for more than 100 a year. Now you tell me that I can't play it through HDMI connection. That's not true. Is it the overlord clause? Why should the things I buy be subject to such and such restrictions?"

A lot of texts were sent, and within two seconds, Jiang Bai received a reply.

"I'm sorry dear, this is a platform rule."

have to.

What is the difference between real customer service and intelligent customer service?
After consulting for a long time, instead of solving any problems, the fire in Jiang Bai's heart became more and more fierce.

He suppressed the unhappiness in his heart, and quickly typed: "No matter how big the regulations on your platform are, can they be bigger than the law?"

"I'm sorry dear."

"What do you mean by that, that the rules of your platform are higher than the rules of the law? Are you sure? Do you want to think about it before talking?"

"The other party withdrew a message."

"My dear, this is indeed a company regulation. I'm just a small customer service officer. I really can't change anything. Don't make things difficult for me."

Jiang Bai replied: "I didn't mean to embarrass you, then you said that I spent money but couldn't enjoy good service, and my rights and interests were damaged, so there must be an explanation?"

The customer service was silent for a moment, and replied: "I'm sorry dear, I don't have the authority to solve the situation you reported, but I will report the situation. Please wait patiently. The customer service personnel of the platform will get in touch with you within three working days."

"Okay, then I'll wait."

Jiang Bai didn't continue to embarrass the customer service.

This matter is neither decided by him, nor can he solve it.

It is enough to report related issues.

It's only three days, Jiang Bai can still afford to wait, at worst, let's use a tablet to watch it first.

……

Donghai, a certain floor of a certain building in a certain science and technology park in a certain district.

There are several Internet and e-commerce companies on this level alone.

One of them is called "Dongbang E-Commerce Co., Ltd.", which is an outsourced customer service company. Because their customer service quality is relatively high and the requirements are high, they have a good reputation in the industry, and their partners are also some relatively powerful companies. .

Customer service Luo Miaomiao is the customer service of Dongbang Group C, and the object she serves in this group is Luyi.

"It's really weird."

Luo Miaomiao casually pushed the keyboard forward, her mouth curled up in annoyance.

Being a customer service is really exhausting.

You can encounter any kind of weirdness, and you can encounter any situation.

If the average person’s chance of encountering a strange flower is 1, and Jiang Bai’s chance of encountering a strange flower is 100, then the chance of customer service encountering a strange flower must be at least 10000, right?
If you walk a lot at night, you will always encounter ghosts.

Therefore, engaging in the customer service industry really requires a relatively strong psychological quality.

Otherwise, I would be angry eight hundred times a day, and I am afraid that I will collapse after a long time.

Mature customer service has long been calm, no matter how wonderful people they meet, or how outrageous things they experience, they can do "the breeze blows the hills, and the moon shines on the river".

Not pleased, not to have compassion.

Even if someone scolds "stupid beep", he can reply "I'm sorry dear" with a smile.

But Luo Miaomiao obviously hasn't cultivated to this level yet.

Originally, I was irritable during the special period these days, and I had to sit in front of the computer to deal with countless stupid beep requests from stupid users, which was the ultimate torture.

Just like just now.

A big weird thing is to talk about limiting the definition of the projection screen and limiting the playback of the HDMI connection.

Isn't this a pain in the ass?

That's what the rules of the Lvyi platform are. Why do you need a fart from customer service?

What's more, they are not from Luyi Company, they are just outsourced.

And since Luyi has made such a decision, it must have been psychologically prepared, knowing that there will inevitably be user complaints, or even loss.

but……

Who TM care?

Lu Yi has clearly communicated to the outsourced customer service team that if someone brings this matter to feedback, it will be over if it is delayed.

Now that the pace of life is so fast, if you use a little bit of procrastination, the customer who complained will forget about it.

Maybe I will bite the bullet and start a TV membership or something.

Isn't it beautiful?

Therefore, although Luo Miaomiao promised Jiang Bai that she would report this matter, in fact she would not do it at all.

It's not that Luo Miaomiao is lazy or intentionally cheating Jiang Bai, in fact, all customer service is like this.

If you urge, you urge, if you scold, you scold, anyway, I am hanging on to you with that set of rhetoric.

There is definitely nothing wrong with attitude, but just not doing things will not solve any problems.

"What's the matter, Miaomiao, have you met a silly bee again?" The colleague next to Luo Miaomiao stretched and asked casually.

Luo Miaomiao pursed her lips and said, "Yeah, I have to worry about the resolution of the projection screen and HDMI connection playback. You said he is not idle, what's the use of complaining? Luyi is such a big platform, Do you still make changes because of him alone? What are you thinking, really."

"Damn, there are all kinds of forests when the bird is big. This one from my side is here to ask about the incompatibility of mobile phone and TV multi-terminal members. We don't know what he thinks. He wants to eat two meals for the same money. ?” The colleague also complained.

The daily life of customer service is so simple and unadorned.

You have to talk to each other about the strange things you have encountered in private, and vent your negative emotions.

"Okay, I won't tell you anymore, I have a new order coming in."

Luo Miaomiao said something casually, adjusted the position of the keyboard, and started to deal with the next strange thing with a numb face.

As for the exclusive customer service contact after three working days, I just said it casually, and you just listen casually, don't take it seriously.

Because after three days, nothing will happen.

(End of this chapter)