If you buy fake goods online, you will buy 100 million more!

Chapter 378 Prosecuting is a means, not an end

Soon, three days passed.

During this period of time, Jiang Bai and Luo Dazhuang divided into two groups, working together, each collecting evidence and preparing materials, and the preparation work was done very well.

This morning, at the gate of Binjiang District Intermediate Court.

"Luo Dazhuang, do you think I have been going to the court more frequently recently than before?" Jiang Bai looked at the court building in the compound, and casually said to Luo Dazhuang beside him.

Luo Dazhang glanced at him: "You are still a little self-aware."

"Ha ha!"

Jiang Bai laughed.

Then the two walked inside.

As a result, as soon as he walked to the door of the building, he happened to run into Judge Chen Zhonghan and Judge Chen from the Criminal Tribunal.

Jiang Bai's cell phone rang, and the caller ID was an unfamiliar number from Donghai.

"Civil suit?"

All the high-level people spoke one after another.

For example, last time Jiang Bai sued Xiaohejia, a catering giant, because of a two-yuan napkin, which directly caused huge turmoil in the entire catering industry.

"Hello, Mr. Jiang, I'm from Luyi Company. My surname is Han. You can call me Xiao Han."

Chen Zhonghan sighed and asked, "What case is this time?"

The staff curled their lips, gloating at their misfortune, and feeling as if they had let out a bad breath.

Luo Miaomiao's eyes widened, surprise was written all over her face.

Almost all the leaders of Luyi's various departments were present, but everyone looked at each other in blank dismay, wondering why the higher-ups suddenly notified the meeting.

"Why didn't you pay attention to it, why didn't you calm down his emotions!"

Looking at it, the eyes are getting bigger and bigger.

As for the materials prepared by Luo Dazhuang, there is no problem at all, okay?

So when he heard Jiang Bai say that this was a civil lawsuit, Chen Zhonghan guessed that it would be a big move.

"what?"

"The worst policy is to go to court, but this will inevitably cause public opinion that is unfavorable to the company. Even if you win the lawsuit, you will still lose."

In this regard, Han Liya is still very confident.

Chen Zhonghan looked at this handsome boy who appeared to be harmless to humans and animals on the surface, but actually had a dark belly and held grudges. The corners of his mouth twitched twice, and he said expressionlessly: "As long as you don't come to us twice, my complexion will still be fine." Better."

The staff of the filing court naturally knew Jiang Bai's name very well, and if this matter fell into his hands, there would be no possibility of making a major or trivial matter into a minor one.

Luyi is finally about to be sanctioned.

"Judge Chen, what a coincidence, I haven't seen you for a few days, and your complexion has improved." Jiang Bai greeted with a smile.

at the same time.

For a long time, as long as the cases related to Jiang Bai were tried in Longcheng and it was a criminal case, the presiding judge was always Chen Zhonghan, without exception.

Jiang Bai and Luo Dazhuang came to the filing window and handed in the indictment, evidentiary materials and other materials.

No comment?
How could there be no opinion!
But she really needs this job very much, what else can she do, she can only accept this pot with her teeth bleeding.

"The company was sued?"

If this is not the case, how busy are the people in Luyi's customer service department?
This is the reality, but Director Ma will definitely not say this in Shi Lei's anger.

Her name is Han Liya, and she is the manager of Luyi's public relations department.

"Am I crazy, is he crazy, or is the whole world crazy?"

The two were chatting just now, and made a bet by the way.

No matter the reason, there must be a purpose and a demand, right?

It can be said that Chen Zhonghan understood Jiang Bai's behavior very well.

"Oh!"

Just bet on when Luyi's call will come.

In my heart, I scolded Jiang Bai, the manager, and Lu Yi one by one, eighteen hundred times.

On the top floor, in a meeting room.

How can there be such a strange thing in this world... It's simple.

The customer service function of the Lvyi APP or the customer service that the user contacts by phone are all outsourced to deal with some simple inquiries and complaints. Push the list to Luyi customer service.

Many courts watched the performance of the Binjiang District Court go up gradually, and their eyes turned green with envy.

"It's unreasonable! Just suing our company for such a small matter, is this person crazy about money!"

Fortunately, someone finally made a move.

"That 'Brother Longcheng Yanzu' really sued the platform?"

The workplace is like this, the general manager trains the department manager, and the department manager goes back to hang the people below, layer by layer, just like the big fish eats the small fish, and the small fish eats dried shrimps.

"Breach of contract...infringement of consumers' right to choose independently..."

Han Liya, manager of Luyi's public relations department, called Jiang Bai through the contact information on the copy of the complaint.

Chen Zhonghan glanced at Jiang Bai, then looked at Luo Dazhuang next to him, guessed something immediately, and shook his head gloatingly: "It seems that Lao Song and the others in the civil court are busy, hahaha!"

Soon, the staff finished the review.

"Dengdengdengdengdengdengdengdeng..."

"Luo Dazhuang, you lost, don't play tricks, give me money."

A woman in a lavender suit with a pretty body and face smiled and nodded.

"The Zhongce procrastination formula, if you raise any objection to jurisdiction in a different place, you can delay a lot of time, and most of them can make the plaintiff retreat."

But if it's a civil case, it's different.

……

The Manager Ma he was talking about was a woman with short hair and wearing professional attire. She was sitting at the conference table near the bottom of the table. Her position was the supervisor of Luyi's customer service department.

"Judge Chen, you are so humorous haha." Jiang Bai smiled.

"Haha, listen to what the other party has to say."

Luo Dazhuang sighed, and said: "The Luyi people are too impatient, why are you calling in such a hurry, there are still five days before leaving the court."

Wasn't it the low-level migrant workers who got angry in the end?
……

But Luyi still does its own thing.

"Manager Shi, I have indeed received two complaints about the clarity of the screen projection, but they have been appeased and resolved. As for the HDMI connection, I have not received any complaints at all."

That is what Luo Miaomiao called "exclusive customer service".

The general manager Shi Lei walked in with a dark face, as if there was an iceberg on his face that would not melt for thousands of years.

Shi Lei suddenly threw a document in his hand onto the conference table.

Since it was working hours, it was not suitable for Chen Zhonghan to chat too much with Jiang Bai, and soon separated from them.

Shi Lei pondered for a moment, waved his hands and said: "Mediate, find the plaintiff to mediate, pay him some money, let him withdraw the lawsuit, who is that, Manager Han, you are responsible for this matter."

The materials of the two cases of breach of contract and violation of consumers' right to choose independently are provided together, but the cases are separate.

"Look at what this is!"

I can only vent my anger on the outsourced customer service.

As long as you know what the other party wants, solving the problem will naturally be a cinch.

"In addition, Director Ma, although this matter is a small matter, you can't just ignore it. You must assign responsibility to individuals, strengthen management and training, and I don't want this to happen again next time!"

Jiang Bai said: "Judge Chen, relax, this time is not a criminal lawsuit, but a very simple civil lawsuit."

The staff inside took the materials and began to check.

Shi Lei began to ask for responsibility.

Said the horse supervisor.

"Xiao Luo, you took this order. Now Lu Yi is held accountable. You have to bear this responsibility. This month's performance is gone. Do you have any objections?"

"It's not that I'm shirking responsibility. It should be that the outsourcing side didn't handle it properly and didn't report it."

Luo Miaomiao gritted her teeth.

Jiang Bai smiled and connected the phone: "Hi, hello."

No way, the performance is really strong.

If it is a criminal case, it may be a trivial matter, such as spreading rumors and defamation, picking quarrels and provoking troubles, etc., which are not considered serious and vile criminal crimes.

Just after asking, Chen Zhonghan seemed to recall the fear of being dominated by a certain case, and then asked: "How many defendants are there?"

One or two are so sick!
……

In her opinion, Jiang Bai sued an industry giant like Luyi with such fanfare because of such a trivial matter, he must have some conspiracy.

She had heard of the name Jiang Bai, and had seen his videos occasionally, but it was just a little impression. As for what Jiang Bai did, Han Liya didn't know.

The outsourced customer service is not from the company. Even if the outsourcing company they find is more reputable and the quality of the employees is not bad, but outsourcing is outsourcing, how can it be compared with the company's employees?
Let's not talk about the sense of responsibility and sense of belonging.

At least Jiang Bai felt very comfortable in his heart.

As a senior public relations manager, Han Liya has dealt with similar things countless times.

How many major cases have been done that shocked the whole country?How many classic cases of explaining the law with cases have been produced?

As for worry or something, it's almost non-existent.

This customer service department is not an outsourced customer service, but Luyi's own customer service.

Han Liya's voice is very nice, making it hard to feel bad.

"Yes, Mr. Shi!"

And the attitude is still so good.

As for the cause of action, does the screen projection of gold members limit the clarity?Another one is that the HDMI connection prohibits playback?

Shi Lei knocked on the table, and said with a dark face: "What's wrong with the outsourced customer service? The outsourced customer service is not customer service? It's customer service, and that's the person under your command!"

……

"..."

Shao Haoyang, the legal manager of Luyi Company, has just passed his forties and has strong professional ability. Otherwise, he would not be able to work as a legal manager in a large company like Luyi.

"Alright Mr. Shi."

The main thing is to solve this kind of thing.

"Don't worry about who's crazy, it's happened now, Lu Yi has received court summons." The manager was also quite speechless.

Users complained a lot.

Either for fame or profit.

Jiang Bai's eyes lit up, and he said to Luo Dazhuang who was opposite him.

There is also a big green logo under the building, which is magnificent.

Shi Lei's expression softened slightly, and he looked to his right, a man in a suit and leather shoes, with a scruffy back, and gold-rimmed glasses, asked, "Manager Shao, what do you think about this?"

"How can the user go to the litigation stage? I don't believe that he didn't contact customer service before the lawsuit, and he didn't respond to the problem!"

Look, as long as you earn less, you are losing money, right?
It's not right, to be more precise, it should be that if you don't earn that much, it's a loss.

Either it is not rectified, and if it is to be rectified, it will definitely not be a small fight.

As one of the three major video platforms in China, Luyi's headquarters is still very impressive. It is located in a high-tech park, and a [-]-story building belongs to Luyi.

Good guy!
The defendant was actually Lu Yi.

Usually there is a fellowship in the system, an exchange meeting or something, and the people who go out of the Binjiang District Court have straighter waists than people from other places.

But no matter what, something happened and it fell on me, so I had to solve it.

"No, this man is sick. It's such a big matter, but he actually went to court. What did he think?"

For a big company like Lvyi, being sued is a trivial matter, and the company has a professional legal team, which is enough to solve all problems!
"Director Ma, what does your customer service department do!"

And it's not trivial.

But this meeting was held so suddenly and urgently, and looking at the people attending the meeting, as long as they were not fools, it was not difficult to guess that something must have happened.

The manager said blankly.

To put it in the most realistic way, the salary of outsourced customer service is estimated to be less than half of that of Lvyi’s customer service company. How can it be possible to give you [-] points of enthusiasm?
And after all, two companies are docking, and there are communication costs.

If she reports Jiang Bai's problem and submits it layer by layer, the staff of Luyi's customer service department will come forward to contact Jiang Bai to deal with the problem.

A department manager reached out and took the materials, and the people next to him also came over to check.

Manager Ma is also quite innocent.

Hearing Shi Lei's question, Shao Haoyang said: "I have three strategies, the top, the middle, and the bottom. The best strategy is to mediate, and the trivial matter will be reduced to nothing."

The legend of Jiang Bai, not to mention the Binjiang District Court, is well-known and well-known in the political and legal system of the whole country.

Therefore, unless the outsourced customer service team encountered a major incident, they would not easily contact Luyi Company.

soon.

"I don't mean anything else, I just think we don't need to take this matter to court. It's a waste of judicial resources and your precious time. Mr. Jiang, if you have any demands, you can tell me directly. Everything is fine. Negotiable."

"It's Mr. Jiang, I see that you seem to sue our company because of the problem of screen resolution and HDMI connection playback, right?"

The world has been bitter and green for a long time.

Donghai, Luyi Company.

It's all about shock and anger.

"Yes, yes, yes." Supervisor Ma nodded repeatedly, knowing that Shi Lei was in a fit of anger, he did not refute.

In recent years, there have been more and more operations on this thing, and the appearance has become more and more ugly. Not long ago, they pretended to say that the market is not good recently, and they are operating at a loss, so the membership price has been increased.

"Hey, hello, is this Mr. Jiang Baijiang?" A sweet female voice came out from the handset of the mobile phone, and the voice was very nice.

"Yes."

"There is no problem with the materials. Both cases can be filed. Mr. Jiang and Mr. Luo, this is the notice of filing."

He heard this and smiled.

If Luyi Company has this attitude, it is not impossible to talk about it.

After all, prosecution is only a means, not the ultimate goal.

If you can reach your demands outside the court, there is no need to hold a court session.

　Thank you Da Xinzi for the reward~
　　
　
(End of this chapter)