Return to 2000: Captain of the Great Powers

Chapter 419 Fighting for the stars!

It ends at 7.1 pm on the first day of the US stock market opening.Unsurprisingly, U.S. stocks were hit hard, with the Dow Jones down 500%, the S&P 4.9 down 5.8%, and the Nasdaq down [-]%.

This is very bad news, because before the market opened, both the Federal Reserve and the European Central Bank have started to cut interest rates to boost investor confidence.However, this move has not dispelled investors' doubts.Although the decline in US stocks is not as exaggerated as that of Black Thursday, it is also extremely astonishing, especially after the Internet economic bubble and the overall financial downturn, this kind of decline is indeed a bit dazzling.

Before the market opened, the high-profile Boeing stock plummeted unexpectedly, and the stock price plummeted 17.00% in a single day, which also became the largest single-day stock price drop in Boeing's history.

At the beginning, Lance Tamil had some illusions about Qin Xin's conditions, but seeing the performance of his own stock, he no longer hesitated.No matter what Qin Xin or Xu Cang are thinking, the most important thing right now is to keep customers safe. If you let your own stock plummet, it will really be a big disaster.

At six o'clock that night, after spending almost the entire day reviewing the contract, Qin Xin signed an order contract for ten Boeing 777s with Boeing. The 777 order will be undertaken by Xu Cang, but the upper limit is 25.

So far, there are a total of 777 [-]s canceled by other companies, which are completely confirmed, and some are not fully confirmed, but the probability is extremely high.

Xu Cangfang will temporarily pay a deposit for ten 777s, and then after determining the number of unsubscribed 777s in stages, Boeing will make statistics and transfer the order in one go, and then Xu Cang will pay the deposit.

In addition to the 777-related contracts, Qin Xin also signed a memorandum on the transfer of the 757 production line.

The reason why there is no exact contract is that there are many areas to be discussed, such as the valuation geometry of the technology transfer involved in the transfer of the production line, and the transfer of cooperation agreements including some parts suppliers.

The transfer of the 757 production line involves many areas, and it will take some time to sort it out. In the future, the two parties will send professionals to draw up relevant contracts, and it will not be possible for a while.

However, Xu Cang's demand for the 757 production line is not urgent in terms of time, and it doesn't matter if it is slower.

On the same day, after signing the 777 agreement, Qin Xin called Xu Cang to inform him of the signing of the contract.

After a night's rest, Qin Xin will fly to Victorville with seven crew members, and go to the world-famous aircraft cemetery to find some usable aircraft.

Compared to Qin Xin's somewhat comfortable journey, Japan's side was much more lively.

In the early morning of the second day after Fujido found Kawasaki Mingzang, a very explosive and topical news was placed on the eye-catching position of the newsstands in the streets and alleys of Japan. .

In the article, the reporter quoted an anonymous source as saying that Takashi Kuroda actually informed the JCAB security office about the security breach at Haneda Airport before he hijacked the plane.However, JCAB chose to ignore the report, and the safety issue at Haneda Airport was never resolved.

In addition, the insider also revealed that ANA knew about the news afterwards, but it did not make it public. Instead, it exchanged benefits with JCAB and obtained the priority selection right on the route.

In the middle of the article that broke the news, there is a photo attached. It is a whole piece of paper made up of countless small pieces of paper. It can be vaguely recognized as a phone call summary. On the date of the report, there is a certain loophole in Haneda Airport.

Anyone in the office knows that the paper was shredded, so it's easy to infer that the JCAB wants to destroy the evidence.

What's more, when ANA learned of the matter in the later period, it turned out to be a secret, using it as a bargaining chip in the exchange of benefits.

It can only be said that these two revelations are too topical, and they brought the topic to the highest level that day, especially in the recent period of hijacking, which has always been a topic of concern to the whole people. It started to fall down.

At the same time, without knowing where the wind came from, someone dug out Xu Cang's statement on the day of the hearing that Ji Chuan, the president of Jiasu Airlines, was in support of Xu Cang.

At that time, Xu Cang was simply criticized by thousands of people.But in such a public opinion environment, Jiasu Airlines still chose to support Xu Cang.On the contrary, ANA obviously had a training contract with Xu Cang, but succumbed to public opinion and unilaterally tore up the contract. In comparison, the image of Jiasu Airlines suddenly became too high, and ANA became a mercenary villain .

On the night when the news came out, the ANA headquarters building was brightly lit, and the whole building was filled with a chilling atmosphere.

In the president's office, Guan Yueling was listening to the report from the sales chief.

"Since the afternoon, our company's domestic flights have experienced a large number of refunds in the next seven days." The head of the sales department was sweating profusely.

Guan Yueling said with a cold face, "How much did you retreat?"

"20.00% one." The head of the sales department said in a low voice: "President, the amount of refunds is too exaggerated. It's only been half a day. The phenomenon of refunds will intensify in the future."

"One-fifth." Guan Yueling's eyelids twitched wildly. It's no wonder that the head of the sales department lost his composure. In less than half a day, he refunded one-fifth of the tickets for the next week. This is indeed quite terrifying.

The sales manager looked at Yueling with a serious expression, he was cowardly and dared not speak.

The sales manager is on the night shift, and his deputy is on the morning shift.The recent period is the peak of air ticket sales, and there are often temporary problems that need to be dealt with.Therefore, in recent times, important parts of ANA have been working in 24-hour shifts, so that there are people who can make decisions at any time.

The head of the sales department arrived at the company at five o'clock in the evening. He had slept all day to recharge his batteries during the day, so he didn't know any newspaper news at all.As a result, as soon as I arrived at the company, a total of [-] landlines in the customer center were not safe, and the refund calls were one after another.

This is just the customer center of ANA headquarters. There are two other customer centers of ANA in Sapporo and Fukuoka. There are also non-stop calls for ticket refunds in those two places, and the landline is almost smoking.

At first, the sales manager thought that there was a large-scale bad weather or geological activities in some area of ​​Japan, such as typhoons and earthquakes.

In the past, when encountering this kind of thing, the round-trip flights in the relevant area will be refunded substantially. This is a relatively normal situation. Although the refund is painful, there is no need to panic. After all, it is a rare event.

However, the sales manager checked and found that Japan did not have any meteorological and geological activities that fit this situation. After summarizing, the sales manager found that the canceled air tickets had nothing in common, which made the sales manager a little confused .

However, even though the head of the sales department realized it later, he still knew what was revealed in the newspaper in the morning.

However, before he had time to think about it, he was called to the office by Guan Yueling.

Guan Yueling bit her lower lip: "Have you heard about other companies, and is there such a phenomenon of large-scale refunds?"

"Not yet."

"Then do you have any thoughts on the reason for the refund?" Guan Yueling continued to ask.

"President, there is no such thing for the time being. However, it seems that it is not an objective reason such as the weather, and JCAB has not issued any aviation warning information."

If it is weather or dangerous geological activities, JCAB will communicate with the airlines operating here in advance, and convey the warning content of the Meteorological Bureau and Earthquake Bureau.However, until now, the JCAB side has been as silent as death, presumably those objective factors do not exist.

Guan Yueling rubbed his temples: "Is that one-fifth of the refunds completely unreasonable? Even with the period of Far Eastern Airlines, we have never experienced such an exaggerated refund."

Extreme Eastern Airlines is the predecessor of ANA, which was established when Japan slightly liberalized aviation privatization 50 years ago.

That is to say, in the company's history of more than 50 years, this is the first time that such a ticket has been refunded.

The head of the sales department hesitated for a while: "President, although it is not confirmed yet, I just heard some bad rumors about our company in the morning. Could it be because these rumors affect the sales of air tickets?"

Guan Yueling raised her head abruptly: "Impossible, how could that matter have such a big influence?"

"But." The head of the sales department showed distress: "I haven't found other airlines yet, but I have relatives who are speeding up the airline. Their air ticket sales today have suddenly skyrocketed. Adjustments to flight schedules and staffing appear to be real."

All Nippon Airways suffered a large number of unsubscribed tickets, but the sales volume of Jiasu Airlines skyrocketed. This time, the whereabouts of the tickets are obvious.

"Besides, I looked at the categories of canceled air tickets, and they are basically domestic routes. Except for a small number of routes at first-class airports, Jiasu Airlines can fully accept the rest of the domestic routes." The sales manager whispered: "If The president still has questions, and I can submit a complete report before noon tomorrow."

When encountering this kind of thing, the sales manager has already made preparations all night.

If he fails to do this well, his career may come to an end.

"Jiasu Airlines!" Guan Yueling said to herself in a deep voice. She never regarded Jiasu Airlines as an opponent. Jiasu Airlines is just a rotten tree full of historical dust. If she doesn't bother, Jiasu Airlines will fall by itself .Unexpectedly, there will be a day when Jiasu Airlines sucked the blood of ANA.

Guan Yueling narrowed his eyes: "I don't believe that a public opinion can have such a big impact."

"President, didn't we guide public opinion in the marketing of the domestic market at the beginning? Japan Airlines is conservative and traditional, and we represent cutting-edge and progressive. Aren't we creating such a contrast in image?" Sales The head of the section said: "It takes years, even decades, to shape a corporate image, but the collapse of the image may only happen overnight."

As soon as these words came out, Guan Yueling's face turned pale instantly.

At the beginning, ANA changed the serious style of civil aviation, and boldly used young idols in image promotion. At the same time, it began to expand its two-dimensional business. For example, in terms of aircraft painting, the painting of ANA aircraft is far younger than that of JAL.

Intentionally or not, ANA is guiding a kind of social public opinion or the inherent impression of society, that is, ANA symbolizes the power of the new era of Japanese civil aviation, and JAL is the representative of the old.

Perhaps JAL is really obsessed with the glory of the past. After ANA changed its publicity method, JAL did not follow up. It still adopted the previous publicity strategy and always put on airs. This further confirms ANA's publicity point from the side.

As a new generation of young people, they are more and more inclined to choose ANA. At that moment, ANA's performance in the domestic market began to change.

However, as the director of sales said, ANA spent nearly ten years shaping itself as a pioneer that broke the tradition, but in this day, the new Japanese civil aviation force has gradually begun to change into the image of a hateful businessman who is blinded by profit. .

There is no doubt that ANA is going through an unprecedented corporate image crisis.

Now it seems that a one-fifth refund rate is amazing enough, but if it is not handled well later, then one-quarter?one third?Or a higher refund rate is not out of the question.

It's still the same old saying, if your reputation is bad, there is no lower limit to losing money.

"You let the public relations. No, you privately contact a third-party research agency to conduct a large-scale investigation on this incident. In addition, write me a detailed report at this time before noon tomorrow."

"Yes, President." The head of the sales department whispered: "However, judging from the current information, the possibility of the revelation in the morning is very high, do you need to find the anonymous source? "

"Can you find it?" Guan Yue said sharply.

"I can try it." The sales manager said and took out a newspaper, which was the one that broke the news about ANA and JCAB: "President, whether it is to check the opinions of the public or investigate other companies' air tickets Sales changes, or to find the person who broke the news, isn't the most important thing about this matter is the exchange of interests with JCAB mentioned in the newspaper?"

All the above-mentioned efforts are palliative, not the root cause. If ANA wants to get out of this image crisis in a safe and worry-free manner, then the exchange of interests with JCAB is the core issue.

If this question is false, then quickly debunk the rumor.If this problem exists, find a way to cover it up first.

Therefore, before taking action, the sales manager needs to confirm the existence of this problem.

The head of the sales department put down the newspaper and asked cautiously: "President, is what the newspaper said true?"

Guan Yueling bit her lips, not knowing how to answer for a while.

At this moment, the office door was slowly pushed open, and a young and playful voice came: "Guan Yueling, why didn't you tell him?"

Guan Yueling's eyes widened, and he blurted out: "Xu Cang!"

(End of this chapter)