Turn the cocoon into a butterfly

Chapter 304 A New Idea
Sang Xiaoyu listened to Bai Zichun's first training class.

She was attracted by her novel ideas, and also knew how single and ignorant the so-called enthusiastic service she had been advocating had been.

Bai Zichun's training starts from the psychology of people, and talks about the different mentality of different customers, what kind of comfortable attitude to use to deal with different groups of people, and not being humble or overbearing, and not giving people the feeling of flattery.

Not only that, Bai Zichun also talked about the adaptability of customers to the hotel environment, which is to make every detail perfect.

After a class lasted for nearly an hour, Sang Xiaoyu saw the excitement and sense of belonging on the faces of the students, and Sang Xiaoyu herself felt that she had gained a lot.

Regarding some constructive suggestions put forward by Bai Zichun, Sang Xiaoyu adopted them without even thinking about them, which made Song Yue even more suspicious.

Sang Xiaoyu dragged Song Yue to attend the class, Song Yue was particularly repelled, but Sang Xiaoyu pulled her forcefully, she felt that Song Yue was actually living in the inherent concept just like herself.

really.

After listening to the first class, Song Yue looked at Bai Zichun with admiration, saying that she is worthy of being a professional-level college student who just graduated, and his resistance to her became weaker and weaker.

Until one day, Song Yue said frankly that he was behind the times and wanted to resign and leave.

Sang Xiaoyu had a heart-to-heart talk with her, saying that if you are outdated, you must learn, and that traditional things cannot be completely eliminated, you must combine the old and the new. Your role in the hotel is huge. If you are willing to stay, you can give They serve as a warning, don't go too far, you have to be flexible, as long as you don't confront young people like them.

Song Yue said that he would go back and think about it.

Sang Xiaoyu mentioned Bai Zichun's position as the best management position, and his salary was equal to Song Yue's. Song Yue was very upset, but she secretly found several hotels and found that the treatment was not as good as that given by Sang Xiaoyu.

Modern hotel management, because of the infusion of advanced modern consumption awareness of college students, has impacted the prosperity of the hotel industry with a storm.

The pearl jade white jade soup, after continuous polishing, has a new life, and the price has also risen from more than 300 to [-]...

There is still an endless stream of people who come to ask for this soup. In Sang Xiaoyu's words, some people are addicted to drinking it, and they will panic if they don't drink it for a few days.

There is a big boss who wants a cup of soup every day, rain or shine.

Sang Xiaoyu has already had people supply two pots of soup every day, but sometimes the supply is still in short supply.

A few larger hotels even came to visit and study, wanting to learn advanced concepts, but Sang Xiaoyu greeted them with a smile, but they were business-like, and you won't get anything except fur.

Except for some small hotels that are still content with the status quo, other hotels have also begun drastic reforms like Sang Xiaoyu.

Song Yue felt more and more that she was out of date now, and she no longer had the courage to apply for the Sang Xiaoyu Hotel, so she calmed down and continued to be the vice president of the hotel, but she rarely objected to these new college students. .

Sang Xiaoyu really admires these young people. They are full of energy and have to do something every day.

For example, Bai Zichun.

Not only did she train the trainees, but she also proposed the concept of a family package, that is, if the management staff in the hotel bring friends and relatives to the hotel for dining, they will get a [-]% discount.

The prerequisite is that it must be reviewed. If you use the original resources to occupy yourself, you will be expelled directly without any reason. Give it to the waiter as a reward.

Once the family package was launched, no matter the waiters or managers, they rushed to bring people they knew to the hotel. The first was to show their personal connections, and the second was to get rewards.

Bai Zichun also made statistics on the information of the family love package. Once a cumulative goal is reached, the reward will increase exponentially.

Sang Xiaoyu immediately agreed and began to implement it.

There are more and more customers in the hotel, and sales are booming.

Another college student proposed a system for finding fault with the hotel, that is, everyone can raise problems in the current management of the hotel, and then submit them to see if they are worthwhile. Once they are valuable, they will be rewarded immediately.

It ranges from the hardware facilities of the hotel to the behavior and etiquette of the waiters.

When the college student reported to Sang Xiaoyu, Sang Xiaoyu heard a key word, that is: details.

If character determines destiny, details are the main reason for success or failure.

Once this activity was launched, I immediately reported all the problems that came up to the front line. Some people said that the girls in charge of reception on the first floor were not a big problem, but it was different on the second floor. Chatting in pairs, I also like to chat about gossip about guests in the hotel.

Some people also said that some basic facilities are not perfect, and the logistics staff are delayed, and some need to be urged several times to solve the problem.

Sang Xiaoyu asked for an example.

The person said that, for example, at table 88 on the second floor, two chairs had problems, and the paint on the brackets behind them had all peeled off.

Sang Xiaoyu immediately suggested that all the chairs should be replaced, and if one or two had problems, it meant that there was a problem with the quality of all the chairs.

What's more, once such a matter is brought up, if the logistics support personnel dare to shirk it, the bonus will be deducted immediately, and the deducted part will be added to the person who raised the opinion.

After raising it this time, it was resolved immediately. In addition, some waiters often swear, which was also reflected by others. Anyway, there are a lot of big and small things.

Sang Xiaoyu greedily collects all the information, even if she gains a little bit, she feels like a treasure.

Sang Xiaoyu asked Song Yue to make the final decision, and asked her to relax the limits, so that people felt that the rationalization proposals put forward could be fully recognized.

Rewards ranging from tens to hundreds of yuan began to be distributed, and people put forward more and more opinions and suggestions, Song Yue checked.

At the regular meeting, Song Yue said that the things proposed at the beginning were very good, but later they were nitpicking. For example, some people forgot to flush the bathroom when they went to the bathroom, or someone stole the toilet paper from the bathroom...

These things cannot be determined, so don't make a big deal out of it, and must focus on things related to the development of the hotel. As for conflicts and disputes between people, they do not belong to this category.

Sang Xiaoyu said to Song Yue afterwards, saying that your role has played a huge role at this time. Yuan.

Song Yue was greatly satisfied.

The 1000 yuan may not be that important, what is important is that she has to distance herself from certain people, even if it is only 1000 yuan, it is not the same recognition.

(End of this chapter)