Reborn since 2005

After leaving Zeng Yan's house, Yan Xin thought about it and did not go to Shiyu Company.

It's already two or three o'clock, and I have to cook when I get home later. I can't do anything even if I go to the company, so it's better not to go.

Drive directly home.

When passing by the vegetable market, I bought some vegetables.

Not long after I got home and rested, I started making dinner.

After he finished cooking, Feng Xi also went home.

While eating, Yan Xin told her about Brother Shan Zheng's project, saying that Brother Shan Zheng would come to the capital with the script in two days to discuss cooperation with their company.

"Yes!" Feng Xi seemed very happy, "How much money are you going to invest?"

"Of course he will invest as much money as he needs." Yan Xin said with a smile.

"Well, I wish you a lot of money from this project." Feng Xi said.

"You will definitely make a lot of money!" Yan Xin said, "I believe I will not misjudge the person."

Feng Xi smiled and said: "That's right, my husband has such sharp eyesight, how could he get it wrong?"

"By the way," Yan Xin suddenly thought of a question, "You said you like him very much, why have I never heard you say that?"

"Uh..." Feng Xi dodged his eyes for a moment, then glared at him and said, "You still have the nerve to say that! I am your wife, and you don't even know which celebrity I like, but you still have the face!"

"But you never told me." Yan Xin felt wronged.

"That's because you never asked me!" Feng Xi said.

"My fault?" Yan Xin was stunned.

Feng Xi smiled and said: "Of course it's your fault, you should care about your wife's hobbies."

He said this, but he didn't mean to be angry.

"Oh," Yan Xin said, "in two days he will come to the capital to discuss cooperation with our company. Would you like to go over and take a look and meet your favorite star?"

Feng Xi shook his head: "Not interested."

"Don't you like him very much? Now that you have the chance to see him in real life, why not go?" Yan Xin was curious.

"Um..." Feng Xi said after considering, "That's it, I only like the character he plays, and I have no interest in him, so there is no need to meet him. If I have that time, I will lie down at home for a while, no Does it smell good?"

"Last time you wanted to see Yang Mi, you didn't say this..." Yan Xin muttered.

He felt that this thing was a little strange, but he couldn't tell where it was.

Feng Xi rolled his eyes and said with a smile: "That's different. I like Yang Mi. It's not her character, I just like her as a person."

Yan Xin thought: "This is similar to what I think."

But then I thought: "I am a man, and it is normal for me to have such thoughts. She is a woman, why would she have such thoughts?"

Think carefully!

But one thing is that Feng Xi's hobbies have indeed become a little strange now, a little different from what he remembered in his life.

Mainly reflected in the increased interest in sisters.

He felt something was a little wrong about such a change, and then he felt that it wasn't a bad thing - at least he would have more women, and she would be able to accept it.

Now that he has several women, Feng Xi doesn't make much trouble. At most, he sometimes makes fun of him, but the overall situation is quite harmonious.

There is a very important reason for this - her interests have also changed.

Of course, such a change is abnormal. In the final analysis, it is still his fault.

There is nothing to say, and there seems to be no need for correction.

There is no further discussion of this topic.

After eating, the two of them went for a walk and arrived at a shopping mall. Feng Xi also bought a dozen red underwear for Yan Xin because he was older and wanted him to wear it.

There is no such saying in their hometown. In the past, they just said to wear a red belt, but now no one wears the belt. After all, it looks a bit too vulgar.

Yan Xin didn't really believe this statement at first, but now that the rebirth has happened to him, he still thinks it's okay to believe in these things.

Anyway, I can wear whatever color I want, so just buy it.

Not worth much money.

I put it on when I got home.

But he quickly took it off again.

I didn't put it on until the next morning.

The next morning, Feng Xi went to class, and Yan Xin went to Shiyu Company's branch in Beijing to learn about the situation in the area with the person in charge there.

After the Lantern Festival, both companies in the food delivery industry began a new round of expansion.

Shiyu Company has been preparing for several months, training a large number of key employees, making them more proficient in the business, and equipping them with certain management capabilities, and sent them to new cities to develop markets and become responsible persons there. .

There are also sufficient preparations in terms of funds.

However, competitors have not rested in the past few months, and have also made a lot of preparations to gain the upper hand in a new round of market expansion.

This is not vicious competition.

When it develops to that point, it will definitely need to expand.

They had previously reached a verbal agreement, set a standard for takeout prices, and stopped expanding their territory for a few months, which was considered relatively mild.

——Being gentle is not because of kindness, but because everyone has few bullets in their guns and cannot be too violent.

But no matter how mild competition is, it is still competition.

Yan Xin had chatted with Xiao Shiyu about related matters on QQ in the past two days. Xiao Shiyu felt that the other party's momentum was too strong, and it spread to many cities at once.

They can only respond passively. Whichever city they go to, they will follow them.

no way.

If you arrive late, it will be someone else's territory.

Must keep up.

When it comes to the scale of funds, they are still a little behind.

Fortunately, although I am quite passive now, I have not lost to others.

The capital side also entered the market relatively early. In the past few months, a large number of key personnel were trained for this competition.

In this new wave of competition, those key personnel have been transferred away and formed into small teams to develop business in new cities.

The consequence is that the backbone of the original market has some deficiencies, some of the best-performing employees have been transferred away, and the current operations are somewhat unsmooth.

Complaints about service quality have increased in the past two days.

This is impossible.

I had foreseen that such a situation would occur a long time ago, but this does not mean that it can be avoided if it is foreseen.

But if we want to expand into new markets and compete with others, we must also dispatch the best employees as possible.

This time, the competitors' efforts to expand the market were also greater than they expected, so they lost more people than expected.

After the people are transferred, some new employees will be added, but those new employees also need training, and they cannot become excellent employees as soon as they come in.

Now is a period of drought, and some situations will inevitably arise.

This is not just the case in Beijing, but also in various places. Some are more serious, and some are not so serious.

After Yan Xin learned about the situation in Beijing, he also made countermeasures.

Complaints caused by service problems must be dealt with quickly.

Those who deserve compensation must be compensated.

Regarding employees, we also look at the specific reasons.

Corrections should be made, criticisms should be made, points should be deducted where points should be deducted.

In principle, we should be stricter with old employees and be as lenient as possible with newly recruited employees.

There are some bad behaviors that cannot be tolerated even if there is a shortage of people. If they should be fired, they will be fired.

In the takeout business, service quality is very important and this must be grasped.

Compensation to consumers is also a part of the service, and it is also a very important part.

We must pay attention to this point and build a good reputation.

There is no way to raise the standard of compensation, because we have made an agreement with our competitors not to get caught up in vicious competition on service prices. There is a so-called industry standard.

However, the reaction speed must be improved and compensation must be made as quickly as possible.

Customer service staff are limited and there are so many complaints. If you want to improve the processing speed, you can only simplify the process.

There isn’t that much time to investigate.

The suggestion Yan Xin now gives is that during this period, as long as consumers come to complain, they will be compensated and sincerely apologized without requiring too detailed investigation.

In this way, there will definitely be some people who take advantage of the situation to make malicious complaints, which will increase their expenses.

But I can’t care about that now.

The real situation now is that the company has expanded too fast and too many new people have arrived, resulting in uneven quality of employees and a decline in the quality of its own services.

This is the only way to regain reputation, cultivate those consumers into loyal users of the company, and prevent consumers from being lost.

There are inevitably people who take advantage, but they are only a minority after all.

After this period of time, when the new employees are well trained, it will not be too late to make corrections.

The person in charge here put forward his own suggestion, which is to graft this additional cost on employees and use their fines to compensate consumers.

When Yan Xin heard that statement, he sighed in his heart: "Will this model still appear after all?"

This is what those food delivery platforms did in the previous life, passing this cost on to the delivery people.

In his previous life, he was such a hard-working delivery boy. He encountered people who threatened him with negative reviews, which cost him a lot of extra physical labor and sometimes even money.

Because on those platforms, the pressure of complaints is borne by them, the delivery workers.

At that time, he was thinking that if he were the boss of a food delivery platform, he would definitely not do such immoral things and let the lowest-level food delivery workers bear these things.

And now, he is already the boss of the food delivery platform.

Making such a decision can indeed reduce the platform's cost, and it can also force delivery staff to improve service quality.

But he felt it was too wicked.

In this way, delivery workers are vulnerable to blackmail from consumers with low quality.

He has never felt that way about squeezing other employees, but he himself worked as a delivery boy for several years in his previous life, and he didn't know how many times he scolded bad capitalists.

Now that he is the boss, he really has no way to ignore the resentment of his previous life and be the kind of person he hates.

He rejected such a proposal:

"It's not easy for those employees who have come and gone through thick and thin. One or two hundred yuan, which may seem insignificant to us, is a matter of survival for them. As long as they are not the kind who refuse to change despite repeated admonitions and have a bad attitude, it will be worth it." Don’t impose substantial penalties, focus on criticism and education, and don’t impose fines.”

It’s not good to be too tolerant. There are also some bad people in this industry who will indeed do some very fucked-up things.

There must be a punishment mechanism.

If necessary, fines can be imposed and people can be fired.

But it can’t be too much, there must be a sufficient reason.

The current situation is that most complaints are errors caused by insufficient training of new employees. This is a problem with the platform.

The responsibilities of the platform should be borne by the platform rather than passed on to lower-level employees.

After Yan Xin said such words, the supervisor here looked at him, a little dazed.

The next step is, of course, to praise the boss for his kindness and kindness to his employees.

But I can’t help but wonder in my heart: “Can such a boss accomplish anything?”

That night, Xiao Shiyu called Yan Xin and talked about the matter.

Her idea is actually to let the delivery workers also assume certain responsibilities, so as to improve their service quality.

But when Yan Xin thought about how he had delivered takeaways for several years in his previous life, and how he had been wronged because of complaints in that short period of time, there was really no way he could replicate such a policy.

I could only patiently explain to Xiao Shiyu the difficulties of being a low-level migrant worker, saying that this would not reduce much expenses, but would arouse a lot of resentment, which would only backfire in the end.

It's understandable to seek greater profits when doing business, but you can't make the most of it. You need to leave more ways for those workers at the bottom to survive, and treat them better so that the company can develop in the longer term.

It is a cruel thing to base success on the corpses of people at the bottom.

——In fact, he didn’t really believe these words, because in the memory of his previous life, those platforms had been doing that without any backlash, and they were getting bigger and bigger.

But now he can only use this thing to convince Xiao Shiyu.

He knew that Xiao Shiyu needed success so much.

Reducing costs and improving efficiency will undoubtedly help her achieve success faster.

From the perspective of capital, it is obviously a better choice to whip the whip at those delivery workers.

He rejected the best option, and of course he had to convince Xiao Shiyu.

Xiao Shiyu was silent for a while, and finally agreed with him: "You are right, we can't go too far."

"Thank you for your understanding!" Yan Xin said seriously.

I also felt relieved.

If Xiao Shiyu firmly opposed it, he didn't know what kind of reason he should give to insist.

When he and Xiao Shiyu were on the phone, Feng Xi was sitting next to him and listening without saying a word.

After the call ended, I asked him what was going on.

Yan Xin did not hide anything and told Feng Xi everything about it.

Including agreeing to transfer the pressure of complaints to the delivery staff, what benefits will it bring to the company, and how much additional costs will be incurred if the platform takes over the responsibility.

After finishing speaking, he sighed and asked Feng Xi:
"Do you think I'm stupid? I veto any decision that is best for the company. I don't act like a businessman."

"No," Feng Xi held his hand and said with a smile, "I think your decision is very correct! This is what an entrepreneur should have."

When she said this, her tone was particularly gentle.

There was appreciation in the eyes that looked at Yan Xin.

There is also a hint of distress that is difficult to detect.

(End of this chapter)