I was born again and I just want to concentrate on making money

Chapter 122 The Sunshine and the Meeting

The sun was shining brightly, Lin Qing called Zhang Ting to the small courtyard to continue the meeting.

It can be seen from Lin Qing's office that there happens to be a flourishing umbrella-shaped silver osmanthus in the courtyard.

Lin Qing asked someone to put a small round table and four chairs under the tree, and this place became a multifunctional living area for working, resting, and eating.

At that time, when I rented this shop, I didn't know that there was such a good yard. It was a pure windfall.

But now because of this, Lin Qing has never planned to re-rent the office building.

At this time, Lin Qing was holding a tray, which contained a white porcelain teapot and three teacups.

She made black tea and handed Zhang Ting a cup.

"Is my sister dating someone else?"

"I have an appointment with Haizhi, I want to have a small meeting with you two store managers, mainly to talk about the things in the store."

Zhang Ting nodded, drank tea, put down the teacup, and said, "Since she hasn't come yet, let me talk about the Tianjie store first."

"Okay." Lin Qing picked up her own cup. The unique smoky smell of black tea and the sunshine on the tea made her feel good.

"As usual, there is still good news and bad news. Let me tell you the good news first."

Lin Qing nodded.

Zhang Ting continued:

"The good news is that our business has always been good. It ranges from over [-] to nearly [-] a day. It is one of the best in the entire Paradise Street."

"So I think there is nothing wrong with the relevant marketing strategies and sales methods."

"There is only continuous improvement of details and improvement of service quality."

What she said was very pertinent, Lin Qing nodded in agreement: "What about the bad news?"

Zhang Ting frowned slightly.

"In fact, it can't be called bad news. It's exaggerated. It's just some problems that need to be improved."

"The most urgent thing is manpower."

This is what Lin Qing noticed from the day of the opening. It seems that the two sisters thought of going together.

"The most important thing is the two stores, um, no, it should be said that it is the financial problems of two electrical stores and a courier company."

"My idea in this regard is that there are professionals in charge of each unit, but in the end I will be asked to review and report to my sister."

"The main thing is to hand it all over to others at once, which is unrealistic and worrying."

Lin Qing refilled tea for the two of them: "Very well, let's do it this way, the three finance directors, it's settled."

After drinking tea, Zhang Ting continued, "Then there is the issue of middle-level leaders."

"Now our store, including Haizhi's, is in the same situation. Under the store manager, there are employees."

"It doesn't seem like a big problem. In fact, it's really operating, only to find that middle-level leadership is still very important."

"For example, the turnover of shopping guides is relatively high. Every time I recruit one, I have to go to train myself. If I am busy checking inventory today, no one will train her."

"For another example, the customer service department has not yet been established, and now the shopping guide is also involved in after-sales affairs. When answering after-sales calls, you have to put the customers in the store aside."

"The most terrible thing is that the shopping guides don't know the after-sales norms, and they often argue with customers after talking, or they just blindly accept repair orders that are not within the scope of after-sales."

"We also hire repair personnel from outside. It's not easy to manage, and sometimes we can't even find them. There is a shortage of skilled workers now, sister."

Zhang Ting spoke out all the specific problems of the recent period in one breath.

Lin Qing nodded again and again, and after listening, he said directly without hesitation: "Okay, then we will build the middle-level teams of the two electrical stores simultaneously."

"Xiaochun's business is different. I will discuss his affairs with him alone."

"In the future, the management model of our electrical appliance store will be store manager-supervisor-employee, three levels."

"Now first set up the administration department, the finance department, the sales department, the customer service department and the security department, five departments."

"Others are very clear. The responsibilities of the customer service department are divided into two parts. One is after-sales processing. Consumers call or come to receive the reception. After understanding the situation, they will issue a bill according to the after-sales processing specifications and send it to the technician for repairs."

Zhang Ting nodded again and again, "Then should I draw up a recruitment plan, how many people will be assigned to each department?"

Lin Qing didn't nod this time.

"The architecture design needs to be continuously improved and perfected, and finally it will reach the best state."

"Don't frame it so badly, you won't be able to frame it."

"Determine the candidates for the middle-level leaders first, and let him decide on the people below."

"You are responsible for the normative standards of various things, such as the after-sales treatment norms you mentioned."

"Of course you know it yourself, but you have to document it."

"Which ones should be returned to the factory directly, which ones should be repaired for free, and which ones should be repaired at how much."

"The sales commission is the same, how the supervisor raises it, the employee how it raises it, and the interns how it raises it."

"Even the catering details of the security department. Is there any meal allowance for the night shift, and what is the standard of meal allowance?"

"and also."

Zhang Ting raised her hand to stop Lin Qing.

"Sister, wait a minute, I have to get my notebook." Yan Bi and Zhang Ting hurriedly got up.

Lin Qing quickly pressed her down and said, "Okay, no need, I just provide you with ideas. You follow the framework of the five departments I set, and think about it slowly after you go down. Don't be in a hurry."

Zhang Ting just sat down again, feeling a little dazed, feeling that her brain is not enough, and fell into deep thought.

Lin Qing picked up the teapot and poured Zhang Ting a cup. After letting her drink it, she regained her senses.

"Sister, I thought about it. In the final analysis, these few people to be recruited are very important."

Lin Qing took some of the sweet-scented osmanthus that had fallen on the table and put it in his palm, then leaned closer to smell it.

"That's right. It's not easy for a good middle-level manager to understand both management and business."

Zhang Ting also picked up some sweet-scented osmanthus and sniffed them: "Then where do we go to find the right one? Can we find the right one in the talent market? Or advertise in newspapers?"

There is no recruitment software yet, and if you want to recruit people, it's just these channels.
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The two who were chatting enthusiastically didn't notice that Ni Haizhi, who was late for the meeting, had trotted in all the way.

Walking all the way from the shop to the back door, she saw Lin Qing and Zhang Ting drinking tea under the umbrella-like sweet-scented osmanthus tree, so she couldn't help but stop.

"It's really like a beautiful painting!"

"Easy to look at!"

She didn't go there, and listened to the two talking for a while.

(End of this chapter)