This doctor has a system

Chapter 363 428. After-sales service

"Is there a market for miniaturized ECMO now?" Hu Jiaran asked.

"It's really hard to say." Mu Yongde thought for a moment and said, "We need to do some promotion to see the response."

In fact, the ECMO equipment launched before was small enough. Mu Yongde had no idea how much of a shock this machine could cause to foreign ECMO manufacturers.

"Is this the instrument produced by the Chinese company?" Kelby Fleming of Medtronic asked the engineer on the side.

"Yes, dear Mr. CEO," the engineer replied, "The instrument just arrived here last night and we are dismantling it."

Looking at the small and exquisite instrument, Kelby Fleming couldn't calm down.

"Dismantle it quickly, you need to learn something from it." He explained, "Miniaturization is definitely the direction of future development, and we may have fallen far behind."

The engineer responded quickly.

In fact, in addition to being smaller, the ECMO equipment produced by Fengxin Technology does not exceed Medtronic in terms of functionality. At the end of the disassembly, Medtronic engineers felt that they were good again.

“Even if it’s a modular thing, we can definitely do it.”

Hearing this, a smile appeared on Kelby Fleming's face, and he knew that in terms of technology, there could be no problems with Medtronic. The cunning Chinese are just using miniaturization as a gimmick to seize their market.

However, he is keen to discover the other party's intentions, and Medtronic is also committed to making changes in this area.

After all, small and exquisite looks more elegant than silly, thick and black.

Of course, that's just most of the time. And in certain specific spaces and scenes, being silly, big, thick and black can arouse the interest of the other party.

Medtronic quickly decided to upgrade its production lines.

"Dear Bellman, the company has made changes based on the situation you provided. The next instruments we produce will also be committed to miniaturization and modularization." Kelby Fleming told the Greater China District on the phone Bellman, the head of the marketing department, said, "I hope it can help you achieve better results in the next market competition."

Behrman laughed, and in fact, he felt like Alexander.

In the past, the domestic market was completely blank, and no manufacturers in China could produce ECMO equipment. But now they have made zero breakthroughs, and they seem to be doing pretty well.

I am afraid that the previous buyer's market will no longer exist and will be replaced by a buyer's market.

Bellman felt that he had to change his mentality, otherwise his future performance might plummet.

It's a pity that he has this mentality, but the people below him are not mentally prepared like him.

Modu Pulmonary Hospital

Director Zhao Dingjie of the central ICU frowned, he was in trouble.

The patient in front of me suffered from fulminant myocarditis. He was put on ECMO yesterday morning. After being put on the machine, the patient's general condition improved significantly.

Just when Zhao Dingjie thought he could breathe a sigh of relief, the ECMO machine suddenly called the police, and the beeping sound made him feel upset.

He checked for a while and found no problems, and the patient's vital signs were also stable.

I tried lowering the downstream flow rate, but the alarm still kept ringing. Everyone gathered around and took a look, but found nothing wrong.

"What should I do?" the nurse asked, "Can this alarm sound be turned off?"

"Turn it off first, I'll call the manufacturer and ask." Zhao Dingjie thought for a moment and said.

It was now 2 o'clock at night, and he actually didn't want to disturb others' clear dreams, but there were only four ECMO units in the central ICU, and they were all occupied, so there was really no way to exchange them.

The person in charge of this area was Zhou Qingfeng, the after-sales service manager of Medtronic. He was sleeping soundly when he heard his cell phone ringing and cursed in his heart.

"These people always like to make phone calls at night." He answered slowly.

"Gong Zhou, we have a machine here that keeps alarming." Director Zhao Dingjie explained the specific situation, "Can you come over and take a look?"

"It's already at this point, why don't we change the machine." Zhou Qingfeng said.

If I could change the machine, I would call you, Zhao Dingjie thought to himself.

"If no problems are found during operation, you can turn off the alarm settings first." Zhou Qingfeng offered advice, "I'll go take a look tomorrow morning."

"This is inappropriate," Director Zhao Dingjie said. "This thing is so expensive. It costs more than 10 yuan to start up. If something goes wrong, I can't explain it to my family."

"Then it's useless for me to go there now. Even if I find out where the fault is, it won't be repaired at night." Zhou Qingfeng said dissatisfied, "If the part is really broken, it won't be replaced until tomorrow."

After saying that, he hung up the phone.

Zhao Dingjie had no choice but to give up after scolding his mother several times.

Time flew by and it was past 3 o'clock in the morning. As soon as Zhao Dingjie squinted his eyes, he was pulled up by the nurse.

"The oxygen level in bed 6 is down now. Go and have a look."

Bed 6 is the patient with fulminant myocarditis.

Zhao Dingjie was excited and ran over quickly.

At this time, the patient's oxygen saturation was only 89%, his blood pressure was 160/78mmHG, and his heart rate had risen to 129 beats/min. It was obvious that his condition had changed, and something must have gone wrong.

"His flow rate is wrong, isn't it?" Zhao Dingjie pointed to the display on the ECMO instrument interface and said, "The one I set before was obviously 19. Who adjusted it?"

"No." The nurse in charge of the bed said very sure. She was really sure that she was the only one here. She was responsible for beds 5 and 6 tonight, and both of them were quiet.

Bed 5 is in a vegetative state, and Bed 6 is unconscious now.

Zhao Dingjie had just gone to rest, and she was writing a nursing record.

No one can adjust this flow rate.

"There should be something wrong with the machine." Zhao Dingjie quickly adjusted the flow rate back to 19. Soon the patient's oxygen saturation increased, and the heart rate and blood pressure were no longer so high.

Just as he was breathing a sigh of relief, the flow rate fell down again inexplicably.

Zhao Dingjie had no choice but to call Zhou Qingfeng again. The latter was obviously a little impatient, and in the end he refused to come.

"I'm so stupid." Director Zhao was very angry, and the nurse tried to persuade him.

After thinking for a while, Zhao Dingjie contacted CCU and asked if there was any free ECMO equipment there.

"Old Zhao, I can't lend you this thing." The doctor on duty at CCU was very embarrassed. They had an unwritten rule that expensive instruments were generally not loaned out.

There has been a situation like this before. The loaned instrument broke down and the two sides got into a fight during maintenance, which made everyone look bad.

Later, I simply stopped pushing and pushing.

"Brother, please help us." Zhao Dingjie said anxiously, "I don't know what kind of wind our instrument is pumping. The flow rate keeps dropping and I can't adjust it in time. No one is watching this late at night. I'm really afraid of something happening. "

"Then let me tell you first that I can lend you the instrument, but if anything goes wrong, it will be your fault." said the doctor on duty at CCU.

"Okay, everything you have will be put on my head." Zhao Dingjie was overjoyed. It was good that he was willing to borrow it at this time, but he didn't dare to say anything else.

Soon, an ECMO machine was pushed over. Zhao Dingjie was dumbfounded when he saw it. He had never seen this model before.

"No, which manufacturer is this from? Aren't all our hospitals from Medtronic?"

"This is a new machine that the hospital just bought, made in China." The doctor on duty at CCU said to him, "It's also very easy to use."

"The key is that the interface doesn't seem to match." Zhao Dingjie said with a headache, "The size of the connection port is wrong, and I can't use it."

"It seems to be a little different." The doctor on duty at CCU was also in trouble, "There's nothing I can do about it. This is the only one idle in the department, so there's nothing I can do about it."

Zhao Dingjie was greatly disappointed. It seemed that he could only stand in front of the machine tonight, hoping that nothing would go wrong during the day.

"You can't call Jiaxing Technology's after-sales service to see if they can do anything." The doctor on duty at CCU finally said, "I saw their after-sales pony walking around our hospital yesterday."

With the attitude of treating a dead horse as a living horse, Zhao Dingjie made the call.

"There is an adapter." Xiao Ma, also known as Ma Zhansheng, replied quickly, "Do you want to use it now? I can get it for you right away."

"You have to have it!" Zhao Dingjie was overjoyed, "I'm in the central ICU. Do you know this place? Or I can have someone pick you up."

"You know, it's the 8nd floor of Building B, Building 2, right?" Ma Zhansheng asked.

"That's right, ring the bell when you arrive."

In about 10 minutes, Ma Zhansheng appeared at the door of the central ICU, carrying a box in his hand, which contained an adapter and two sets of new cannulas.

"How to use this?" Zhao Dingjie asked, but when Ma Zhansheng took out the things, he understood immediately.

It's a stupid thing, just screw it on the Medtronic interface.

Soon, the cannula in the patient's body was connected to the domestic ECMO machine. Ma Zhansheng guided Zhao Dingjie to operate the simple operation interface a few times.

Watching the patient's vital signs slowly return to stability, the latter nodded with satisfaction.

"When did you appear?" he asked Ma Zhansheng, "I've never heard of your brand before."

"It just came out not long ago." Ma Zhansheng explained, "But the demand in this market is huge, and our company is now in short supply."

A lot of machines have been sold, and now the main problem is the after-sales pressure.

What Mu Yongde is most afraid of right now is the collapse of his reputation, so he pays special attention to after-sales. Ma Zhansheng is his direct descendant, and he has also been sent outside.

"Your after-sales service is good." Zhao Dingjie praised.

"That's right." Ma Zhansheng said with a smile, "Now we only replace the machine without repairing it. If there is a problem with the machine, we will directly replace it with a new one. Take it back and see where the problem is."

This move was a surefire success for foreign manufacturers like Medtronic. Millions of instruments were replaced at the drop of a hat, which was beyond their imagination.

At nine o'clock in the morning, Zhou Qingfeng from Medtronic arrived at the door of the ICU of the center after having breakfast. Director Zhao asked him to come in with a cold face.

Zhou Qingfeng didn't take it seriously. These clinicians are impatient and have to eat their meals one bite at a time. What's the use of being anxious?

I am a part-time worker, but workers also need to rest. I am not a doctor. Are you responsible for sudden death?

"There's something wrong with this sensor." He soon discovered the reason, "Tomorrow, I'll just change it for you."

After saying hello, he left the Pulmonary Hospital. Two other hospitals also reported that there was something wrong with the equipment a few days ago. He planned to work overtime today to check on both of them.

"I am so diligent, I must tell my supervisor to give him a salary increase." Zhou Qingfeng thought to himself.

Many things do not happen overnight, but over time they will always change due to some incentives.

A demonstration meeting is being held in the large conference room on the 9th floor of Modu Pulmonary Hospital. The initiator is the hospital equipment department. This is a necessary step to purchase valuable equipment.

Many things are decided in advance, and most of the time they are taken out for a formality.

But when it comes to purchasing ECMO equipment, some people have different opinions.

"Why do you still buy Medtronic?" Director Ma of CCU asked, "Their instruments are big, bulky, and quite troublesome to operate."

"Our domestic Jiaxing Technology product is easy to use, compact, and the operation interface is all in Chinese, which is clear at a glance."

"Yes, the performance is not inferior to these foreign products." Zhao Dingjie also echoed, "Their after-sales service is also better, and they will come as soon as you call."

"Not to mention that Medtronic's sales are slow, their consumables are also very expensive, a sensor costs 2! The domestically produced ones only cost more than 4000."

"Is the quality of domestic products reliable?" Vice President Zhe asked, "Don't buy it and it will break after a short time."

"The quality is acceptable. Our central ICU bought 3 units some time ago, and no problems have been found so far." Director Ma of CCU said, "It runs very quietly, and their after-sales service personnel are always there to maintain the equipment. They are very responsible. "

"Medtronic has strict time requirements for repayment, but Jiaxing Technology said it can settle the payment after half a year." The person in charge of the equipment also said something.

"The price is only 1/4 of Medtronic. You can buy four for the price of one." Someone looked at the quotation and said with a smile.

In fact, the leaders don't really care about the price. No matter how high the price is, it will still be paid for by the hospital, and he doesn't have to spend a dime.

If they can get through it and lose something, many people will still be highly motivated.

Medtronic also spent money on this, but it was very small. After all, there were no direct competitors in the country before. Several of their foreign manufacturers joined forces to buy whatever they liked.

After hearing that there are domestic manufacturers, some people also have some thoughts.

"Then buy this one from Jiaxing Technology," Vice President Zhe said. In fact, what he said was a bit inappropriate. Logically, the bidding process should be conducted.

But what do you say about this? Whoever believes it is a fool.

Fengxin Technology is also having a debate about marketing funds at this time.

"I think we should make products honestly. It is illegal to give kickbacks." Mu Yongde expressed his opinion.

"These are all agreed-upon rules. I'm afraid it won't make sense if others don't give us anything." Zhao Xingye said, "Many people have mentioned this matter openly or secretly. I think we need to reach a consensus as soon as possible."

"I think you can give it, but you have to avoid risks." Hu Jiaran said, "Let Lawyer Zhao come over and make a plan. If there is a problem, don't involve us."

Mu Yongde still disagrees. He thinks that it is enough to just make products in a down-to-earth manner. The aroma of wine is not afraid of the depth of the alley. There is no need to use these unscrupulous means, which is illegal.

"Old Mu, have you ever broken the law?" Li Youliang asked.

"No." Mu Yongde replied matter-of-factly.

"How is it possible that you haven't broken the law? Impossible!" Li Youliang didn't believe it. "Running a red light is also a crime. Have you never broken a red light?"

"I didn't." Mu Yongde confirmed.

"Then you must have broken the law when you were a child." Li Youliang smiled, "Article 44 of the Education Law stipulates: Students should study hard."

(End of this chapter)