Forty has a hurdle

Chapter 82 Arrangement
Looking at Lin Feng's appearance as a clown, Zhao Hongming's eyes flashed with disgust. He didn't say anything to fight with Lin Feng, which was not in line with his principles of doing things.

Being cautious and being kind to others has been his life creed for so many years.

The last time I quarreled with Lin Feng, it was that Lin Feng did too much.

Now, facing a narrow-minded person like Lin Feng, the more you argue with him, the more opportunities he will take advantage of.

It's just taking advantage of the lip service, it's meaningless.

Zhao Hongming glanced sideways at Lin Feng, "Excuse me, you are blocking me from signing."

"The lobby is so big, I can stand wherever I want, you can control me?"

Unexpectedly, instead of leaving from the front desk, Lin Feng put his hands on his chest and said provocatively.

"Hehe, how about playing house?"

Zhao Hongming sneered, didn't take it seriously, reached out and took the record book of shift handover from the countertop at the front desk, and quickly signed his name.

Then handed it to Wei Xingguang who was staring at the two from behind.

It wasn't until Zhao Hongming handed over the notebook that Wei Xingguang scratched the back of his head and took the notebook.

Although he had heard about the quarrel between Zhao Hongming and Lin Feng before, he felt that it had been such a long time.

They were all employees working in the hotel, and they didn't see each other when they looked up. The gap between the two should have been eliminated long ago.

But looking at the posture in front of him, not only has the gap not been eliminated, but why does it seem to be getting deeper and deeper?

Looking at Lin Feng with some embarrassment, Wei Xingguang also signed, and returned the notebook to the front desk.

"Xingguang, wait."

Seeing that Zhao Hongming had walked out of the lobby by himself, Lin Feng grabbed Wei Xingguang who was about to go out.

"Brother Feng, you and Old Zhao."

Lin Feng was a few months older than Wei Xingguang, and he came to the hotel for a while before him, so Wei Xingguang kept calling Feng Ge.

He wanted to ask if there was any conflict between Lin Feng and Zhao Hongming, but it was hard to say what he said.

"You don't know yet, the reason why you were transferred is because of him"

Lin Feng pulled Wei Xingguang over, and motioned for the two people on duty at the front desk to surround him.

A few people just stood at the front desk, listening to Lin Feng embellishing what happened yesterday that Zhao Hongming was two hours late.

During the process of narrating, Lin Feng talked about himself in a hype, if he didn't exist, Jiang Xiaowei would still be on duty.

Yesterday's scene will definitely get out of control.

Of course, he did not leave the other party, Wen Shan, behind.

Regarding Wen Shan, he even boasted fiercely, saying that Wen Shan is the best leader he has ever met, bar none, and so on and so forth.

In short, the meaning is that Zhao Hongming made a mistake, but it was he and Wenshan who paid for it.

In view of yesterday's situation, Wenshan didn't go anywhere today, and stayed in the hotel all the time, ready to deal with emergencies at any time.

Yesterday's temporary overcrowding of guests and Zhao Hongming's late arrival really caught him off guard.

Fortunately, it was handled properly, and no guests caused any major conflicts in the lobby.

It's just that an employee of the network operation came over today and said that among the tourists yesterday, many of them booked rooms on the Internet platform.

Up to now, seven or eight people have commented on the situation of the hotel yesterday, and none of them complained, and they also added pictures of the mess in the lobby at that time.

In the place of evaluation and scoring, it also scored a very low score.

After hearing this report, Wenshan was a little depressed.

It is not uncommon for the hotel to receive complaints, but they are only sporadic and occasional, so Ziyi Hotel can only be in charge of the hotels in the Longquan Lake area.

It is precisely because of Ziyi's warm and thoughtful service that many guests choose here.

Therefore, in order to avoid yesterday's situation from happening again today, Wenshan not only asked the doorman to add another person, but even the front desk temporarily shifted the shift to add another person.

Seeing that it was afternoon again, and yesterday was the peak period for guests to check in, he was still a little worried, so he walked out of his office.

When he was walking to the corner of the lobby, he saw Lin Feng and others talking together.

"Let me tell you, I really admire the director's art of speaking. No matter how angry the guest is, he can make the guest turn off the fire with just a few words. You didn't see the situation at that time. I almost screamed The security is on, but the supervisor won't let it go! With the strength of one person, he managed to appease dozens of guests!"

Lin Feng was standing in a position where he could see where Wen Shan came out.

He caught a glimpse of Wen Shan's figure at a glance, and raised his voice when talking to Wei Xingguang and the others.

Lin Feng's words reached Wen Shan's ears.

Wen Shan couldn't help slowing down his hasty footsteps, and his gloomy expression improved a bit.

"You guys, if you gather together like this, what will the guests think when they arrive? Hurry up and leave."

He walked to the front desk, coughed slightly, and only began to reprimand when the employees saw him.

When Lin Feng and the others saw Wenshan coming, they hurriedly dispersed and returned to their posts.

"How's the situation today?"

Wen Shan asked the front desk.

"Director, excluding the guests who checked in yesterday and left this morning, there are still nearly 200 people who have not checked in at the store.

Among them, most of the customers who book rooms on the platform choose to enter the store between seven o'clock and eight o'clock. "

Pan Yueshan, one of the receptionists, checked the computer and replied.

"Are there many customers on the platform?" Wen Shan rubbed his chin.

With the rise of the Internet, more and more platforms have been established, and hotels are naturally unavoidable.

Compared with the guests who come to the store to book a room temporarily, Wenshan likes the platform guests, but also feels helpless.

One of the reasons is the customer of the platform. His evaluation on the platform can affect the first impression of other customers on the hotel. will reduce a lot.

And different from yesterday, the check-in time of today's guests has been postponed a lot.

Wen Shan estimated that these people were probably guests from other cities or other provinces, so they arrived at the store a little late.

"Well, you can't completely look at the check-in time reserved by the guests. If there are few people, you should take turns eating first, instead of waiting here all the time."

After looking at the three girls at the front desk, Wen Shan made an arrangement.

Since there is still some time in the peak period, let's solve the problems of our own employees first, otherwise we will have to work here hungry like yesterday.

"Understood, Director, we will pay attention to adjustments."

Pan Yueshan nodded obediently.

After explaining to the front desk, he went outside the door again.

"Lin Feng, you are in charge of helping the guests carry their luggage, Wei Xingguang, you are in charge of reception, and Zhao Hongming, you are in charge of parking the car."

Wen Shan summoned several doormen and temporarily divided their work into a division.

"It is estimated that the peak time for customers entering the store today will be around [-] o'clock, you guys should eat your meal before [-] o'clock as soon as possible, accumulate your energy, and serve customers with all your strength.

Yesterday, the hotel received complaints from guests.

Cheer me up today, and no one is allowed to make mistakes, especially things that make customers complain. "

After explaining, Wen Shan turned around and walked towards the lobby, just after walking a few steps, he turned his head and said: "Today's duty, Lin Feng, you are the team leader, and you two will follow his arrangements for the specific matters.

Lin Feng, I'm in the office, you must report to me immediately if there is any situation. "

"Good supervisor."

Hearing that Wenshan arranged himself as a luggage carrier, he arranged to be the team leader.

Lin Feng was overjoyed.

Hastily answered loudly.

It's a good job to help guests with their luggage.

Yesterday, he got two tips just because he helped customers carry their luggage. Although it was only more than 100 yuan, it was earned for nothing.

As for the team leader's hat, Lin Feng couldn't help looking at Zhao Hongming.

Zhao Hongming noticed Lin Feng's gaze, and there was no disturbance in his heart.

It's just that when Wenshan was arranging things just now, he still didn't keep his eyes on Zhao Hongming the whole time, which still made him a little uncomfortable, which showed that Wenshan was still angry in his heart.

I can only slowly use actions to make up for the bad impression I left on Wenshan this time.

Zhao Hongming thought so in his heart.

"It's still early. At five o'clock, Xingguang and I went to have dinner. Zhao Hongming, you will be on duty first, and we will come back to replace you after we finish eating."

Seeing that Wen Shan had left, Lin Feng immediately used his status as the team leader to make arrangements.

(End of this chapter)