City: Become a principal from junior college!

The popularity of the Xingchen AI customer service model.

The impact is certainly not limited to the domestic context.

After all, Star Academy has long grown into a global giant.

Involved in various fields.

Every move is watched by the outside world.

Just like in China, there is nothing new about AI customer service itself.

Various large models from abroad can do this.

It's even being done.

For example, many foreign technology companies have introduced the ChatGPT model as customer service.

But the effect can only be described as neither good nor bad.

ChatGPT has many excellent features.

But there are also many shortcomings.

As an AI customer service, it is actually not perfect.

But there has never been a better choice.

Besides, it does save money.

So everyone just made do with it.

But now it's different.

The powerful performance of Xingchen AI customer service has surprised foreign companies.

Especially after they tried it too.

It is even more breathtaking.

Nowadays, most of the AI ​​customer service in the world are similar to those in domestic Goudongmao supermarkets.

You can only answer questions based on the preset environment.

If the questions raised by customer service are beyond the understanding ability of AI customer service.

That would be a complete waste of time.

But Xingchen AI Customer Service is different. It has the ability to understand and answer questions beyond imagination.

It's more like having complete control over the product.

Then analyze the user's problems and needs.

Get answers from product information.

This technology is simply ridiculously powerful.

A large number of foreign shopping websites are attracted by it.

After all, customer service is the most indispensable for shopping websites.

Traditional AI customer service can only reduce their labor costs by 20 to 30 percent.

AI customer service can only solve 30% of problems.

The rest still requires manual labor.

But I feel that Xingchen AI customer service can solve 80 or even 90 percent of the problems.

Only some issues related to authority need to be handled by humans.

This is absolutely a magic weapon for shopping websites.

After all, AI that can provide perfect responses 24 hours a day will help the platform achieve better sales.

And not just foreign shopping platforms.

The vast majority of companies that need to deal with ordinary consumers have become interested in Star AI.

However, compared with the enthusiasm of domestic companies.

Although foreign companies are interested, they are not that proactive.

Without him...

Data security is very important.

Especially now there are more and more companies in China, and they have many competitors.

If customer information is leaked.

The damage that caused was definitely devastating.

However, the vast majority of companies in China do not seem to attach much importance to data security.

Although Star Academy is different, they will still hesitate.

And it is even less likely that some technology giants will use Star Academy's AI.

Because the two sides are competitors.

Therefore, the vast majority of foreign companies provide feedback to their own AI customer service suppliers, hoping that they can improve their technology.

Isn’t our great country a powerhouse in AI?
Isn’t it more than five years ahead of China?
So how can they all provide the same level of AI customer service?
……

however.

The American companies led by chatgpt are now looking at the various test pages of Xingchen AI customer service.

Everyone is confused.

In many ways, their technology is more advanced.

Their products can do things that Xingchen AI cannot do.

For example, drawing, creating, making tables and so on.

But the problem is that they can’t do what Xingchen AI customer service can do.

For example, Star AI’s ability to understand products.

The ability to judge guests' words.

Output capacity.

But what shocked them the most was the situational memory ability of Xingchen AI customer service.

Almost all generative AI currently lacks the ability to connect to context.

Simply put, AI will quickly forget what you talked about and the requests you made.

But Xingchen AI customer service is different.

He can keep the context in mind when answering customer questions.

You can always remember the information and requests that the customer has mentioned before.

This is the most incredible thing in their view.

This is also the problem that AI needs to break through most today.

After all, if AI is like a goldfish, it will forget what it says within seven seconds.

It will never become the artificial intelligence that humans expect.

But if AI can remember what customers say and the information they convey, just like humans, and can continue to quote that information in subsequent communications.

That’s real artificial intelligence.

In short, major artificial intelligence companies in the United States are going crazy today.

Countless technicians were frantically testing the Xingchen AI customer service.

They really want to figure out how Star Artificial Intelligence Company did this.

This is more than just intellectual curiosity.

It's a matter of life and death.

It can be said that Xingchen Artificial Intelligence has mastered extremely critical technologies.

With this technology.

Stellar artificial intelligence will advance by leaps and bounds.

Although now Star Artificial Intelligence Company only provides AI customer service.

But the other party has such technology, and it will definitely not be difficult to create generative AI like GPT in the future.

And if it is done, it will rely on AI's ability to connect the context.

The gap will be narrowed soon, or even surpassed.

And this is something they cannot tolerate.

Today, Xingchen AI customer service is only provided by Xingchen Insurance Department.

So these foreign giants are testing frantically, trying to find the patterns and the reasons.

But soon, they were confused.

Because Star Insurance’s AI customer service banned the IP address of the United States.

As long as it is a US IP, it cannot be used.

Although they have many ways to bypass this ban.

But the top executives of major companies are a bit silent at this moment.

As for the reason?

This is because for so long, they have been the only ones to ban Chinese users from using their services.

Now it's the Tiangang that's in trouble.

Such humiliation.

They feel unbearable.

But there is nothing to do.

Because Star Intelligence Company really came up with the technology that they had not yet mastered.

Many industry leaders have also pointed out this most important point on the Internet.

As we all know, the stock market is never the real market value, but the expectations of investors.

The major artificial intelligence companies in the United States have always been leaders in the global industry.

This has caused their valuations to rise steadily.

Coupled with the ban on graphics card sales a few days ago, the development of its biggest competitor, Star AI, has been hindered.

Let their valuations skyrocket again.

But now, when investors discover that Star AI has surpassed the United States' AI in some aspects.

It’s natural to have concerns.

As a result, the valuations of major artificial intelligence giants in the United States have all plummeted.

It even fell to the level before the ban on sales came into effect.

Along with this, Huang Weida’s stock price also fell.

After all, graphics cards are banned from sale, and Star AI cannot buy Huang Weida’s graphics cards.

In the future, we will either make them ourselves or use those produced by China itself.

And Xingchen AI Customer Service has really demonstrated its ability to replace human customer service.

It will inevitably spread rapidly in China and other countries.

But Huang Weida couldn't take advantage of this opportunity.

The market value will naturally fall.

……

“The market response to AI customer service has far exceeded our imagination.” “It’s not just major domestic companies that are following up and contacting us.”

"There are also many companies abroad that hope to access our services."

"Our current computing power is seriously insufficient."

“So we have to continue to build a computing center.”

"But we can't keep digging up the mountains for construction over at Meiling."

"So next we plan to build an underwater computing base station on Qinhuang Island. We will learn from Microsoft and put the base station on the seabed, which can save huge cooling costs..."

"And Qinhuang Island is adjacent to the imperial capital, with various high-quality supporting facilities and sufficient talent."

"The first batch of submarine computing power base stations will use the batch of Huang Wei Da graphics cards purchased before the ban on sales."

“It can basically meet our needs this year.”

"At the same time, we have also contacted several domestic AI graphics card companies such as Huayao."

"Let them optimize the domestic AI graphics cards to adapt to our large models."

"The other party is very proactive. The two major domestic AI graphics card production teams, Kunpeng and Ascend, have already sent people to connect with us."

"Both of these domestic AI graphics card solutions do not require the use of Huang Nvidia graphics cards."

“Although it is still one level behind foreign mainstream graphics cards in terms of reliability, linkage, sustainable iteration and ecology, as long as we do a good job of optimization, we basically don’t have to worry about insufficient computing power before our own graphics cards come out.”

"And teachers from the chip major will also come over to give guidance during the collaboration."

“So basically there is no need to worry about too many problems.”

"The only problem is that the cost-effectiveness is not high enough, and the investment will be in the hundreds of billions."

In the office.

The teacher who is temporarily in charge of the Xingchen AI department reports the development progress to Ye Chen.

Ye Chen nodded when he heard this.

good mood.

It doesn’t matter if you invest a lot, because you can always make it back.

As for domestic AI graphics cards, they are indeed a bit lacking in terms of level and reliability.

But since there is nothing available for the time being, let’s use domestic products first.

With their own large model applications, these domestic AI graphics cards will inevitably be greatly improved.

Just think of it as supporting the domestic graphics card industry.

If the level of these enterprises is improved, it will also be beneficial to their future development.

Many large companies are like this.

A large amount of money was invested in the early stage to cultivate the industrial chain.

As the level of the industrial chain improves, our own products will naturally improve as well.

This is a win-win situation.

“What are the profit prospects of AI customer service?”

Ye Chen was still very curious about this question.

Upon hearing this, the person in charge smiled and said, "Very good. We have given priority to cooperating with five companies that have the highest demand for AI customer service and the largest number of users, including JD.com, Tmall, Penguin, China Mobile and China Unicom."

"It is expected that the initial debugging and testing will be completed within a month."

"We have also selected several well-known companies abroad that have cooperation intentions."

“As long as the results of the first batch of partners are good enough and can empower the partners greatly.”

"It will definitely not be a problem for our products to occupy 80 percent of the domestic AI customer service market in the future."

"Due to various factors, development abroad may not be very smooth, and some real giants are unlikely to use our products."

"But even so, the annual revenue of AI customer service is expected to reach at least 200 billion yuan, and possibly more."

Hearing this number, Ye Chen's eyes lit up.

Now our college is really short of money.

After all, the competition has begun to intensify.

Nowadays, only the sale of graphics cards is banned.

But Ye Chen knew clearly that this was just the beginning.

After being targeted, more and more suppression will only come faster.

Especially since our own college performed so well.

So, although the chip major was exchanged.

But this is far from enough.

Energy, machinery, materials, chemical engineering, even nuclear physics, aerospace, etc., these are all things that Star Academy must be involved in.

Because only when the industry becomes more extensive can we resist the suppression of the world's most powerful country.

Therefore, making money is really important for Star Academy nowadays.

Of course, earn when you should and spend when you should.

Ye Chen will not save any money where the investment is necessary.

“Should AI customer service continue to iterate?”

Ye Chen had too many things to take care of, so he did not pay attention to the specific internal project plans of Xingchen Artificial Intelligence Company.

Hearing this, the person in charge nodded and said: "It is necessary to continue to iterate AI customer service. For example, we are studying how to judge the customer's mood at the moment by judging the customer's tone, voice, text content, and punctuation."

“The biggest problem with AI customer service today is that it lacks the intelligence to judge emotions.”

“If you can judge the customer’s emotions, you can communicate more targeted and more efficiently.”

“At the same time, we also hope that AI customer service can express its own emotions.”

“Of course, this doesn’t mean that AI will really have its own personality, but after determining the customer’s needs, it can use different emotions to answer customer questions while also giving customer service emotional value!”

"And this technology is very important for the robot caregiver and robot nanny technology that you mentioned, Principal."

"In short, AI customer service is a technical reserve for us."

“Other related AI projects are also being launched one after another!”

"For example, we are also trying to develop and produce a mechanical dog!"

"I hope to make a mechanical dog that can replace guide dogs, observe road conditions with its eyes, navigate, and move around in various complex environments..."

"You can even give the robot dog more functions."

“For example, helping blind owners prevent being cheated, calling the police, etc.”

“We will be trying more.”

"Principal, you can look forward to it. Maybe one day, we will bring out a robot similar to the one in the movie and give you a surprise."

"Of course, robots probably won't look like humans."

"After all, two legs are definitely not as good as several legs in terms of balance."

Ye Chen raised his eyebrows and a smile appeared on his face.

Ye Chen had also read the report before.

Our own AI company seems to involve many aspects.

But in fact, the ultimate goal is to work hard to create a truly intelligent robot.

However, the technology required for intelligent robots is too complex.

If you want to develop it all at once, not to mention whether it is possible, the amount of money required will be astronomical.

Even Star Academy may not be able to afford it.

Under such circumstances, the company's own Star Artificial Intelligence Company began to split its research and development direction.

First analyze what specific technical reserves are needed to develop robots.

Then divide into different groups to conduct research and development.

During the development process, these technologies will simultaneously launch various types of commercial products to generate profits.

To meet the needs of the development of our own Star Academy.

It can also earn money to continue researching technology.

AI customer service is one of these project teams.

Although most of the technologies are still only in the plan.

No group was formed to start research.

But this is because of insufficient staff.

But Xingchen Academy can cultivate top talents on its own.

Every year a group of talented people come to the company for internships.

The entire Star Artificial Intelligence Company will inevitably press the accelerator and continue to gain ground in the field of artificial intelligence.

However, the chip major had just been opened, and was unable to provide assistance to Star Academy regarding the ban on the sale of graphics cards.

But those top teachers can help debug domestic graphics cards so that they barely meet the requirements.

This will help their own academy to survive the current sales ban period.

Overall, everything went well.

The sales ban of the United States has obviously caused some trouble for itself.

But it's not a big problem.

When it comes to artificial intelligence in our own academy, it is completely unstoppable simply by banning the sale of graphics cards.

in contrast.

This sales ban will instead cause existing graphics card companies to face devastating consequences in the future.

After all, Xingchen Academy doesn’t need these graphics cards now.

Then various large artificial intelligence models in the future will definitely save the need to adapt to graphics cards such as Huang Wei Da.

And once their own robots and other artificial intelligence industries develop, they will sweep the world and kill the global AI industry.

Then those graphics cards that are not within the supported range will inevitably be out of service.

Withdraw from the AI ​​graphics card field and focus on making graphics cards for gamers.

……

In short.

Ye Chen is very satisfied with the development plan and progress of his own artificial intelligence company.

Ye Chen firmly believes that artificial intelligence is the future.

It is the key to the science fiction era.

And our own Star Academy has already stood at the forefront of the trend.

Seize this opportunity and you can take off directly.

But in the end, Ye Chen still had a small question: "Will our AI customer service develop in the direction of generative AI such as chatgpt?"

It’s nothing else, Ye Chen just has a strong desire for revenge.

Isn't it for the sake of your own AI industry that you, the United States, banned the sale of my graphics cards?
Then I will naturally beat your country's companies in generative AI.

Make your ban on sales a complete joke.

After hearing what his principal said, the person in charge also smiled: "Don't worry, principal, generative AI is also in our plan..." (End of this chapter)