Shenhao started as a military training anchor

More than a dozen Internet celebrity bloggers, headed by "Meng Yun", were invited to the Thai Airways office to exchange and learn.

Thai Airways has adopted the best hospitality standards to receive these distinguished customers.

To a certain extent, the video they posted online complaining about Thai Airways was born out of love and hatred. After all, Thai Airways left such a deep impression on passengers back then that it was simply the ceiling of aviation services.

Facing the current service level of Thai Airways, I definitely feel a sense of disparity.

Holly's words were not only a deterrent, but also gave general manager Meng Shipeng some inspiration.

Lower your profile and communicate with passengers.

At the exchange meeting that day, the middle and senior management of Thai Airways’ office in China listened carefully and patiently to the suggestions of passengers.

And promised to actively rectify and improve service levels.

The entire process is videotaped.

Travel bloggers expressed their delight at Thai Airways' attitude of taking responsibility and respecting passengers.

Under such a huge public opinion, it is already very good to be able to do this.

It shows the magnanimity of a large company.

Holly waited until they finished talking before going to the office and greeting these VIP travelers as a director.

Meng Shipeng stood up and said: "Today's exchange event has given our management a lot of inspiration. Thank you for your valuable suggestions. We will continue to work hard to live up to the trust of passengers.

Mr. Huo, the director of Thai Airways International, is also here today. Please wait a moment. He will come over to meet you in a moment. "

The directors of the group came forward in person and were very generous.

Once again, Mengyun and the others felt respected.

But when Holly walked into the conference room, they were all stunned.

"Instructor Huo!" Meng Yun said in surprise.

Holly smiled and nodded, "Hello, Meng Yun, how was your chat?"

I didn't come to this exchange meeting at first because I didn't want to use my online identity as "Instructor Huo" to put pressure on them.

After all, there is a saying circulating in the Internet celebrity circle: Instructor Huo is the Discipline Inspection Committee of the Internet celebrity circle.

He has the power of life and death of Internet celebrities.

Once these Internet celebrity bloggers see him and learn that he is a director of Thai Airways, they will not dare to tell the truth. Today's exchange meeting is meaningless.

Mengyun called him in surprise, and the other internet celebrities looked at Holly blankly.

Who would have thought that instructor Huo is also a shareholder of Thai Airways.

Instructor Huo gave Dior lipsticks to girls during a live broadcast. Not long after, it was reported that Dior China had been acquired by a Chinese company.

At that time, everyone speculated that it was Instructor Huo who acquired Dior.

Thai Airways has also just completed its reorganization. Unexpectedly, it was Instructor Huo who spent huge sums of money to buy shares of Thai Airways.

Instructor Huo's real estate is too huge.

No wonder it is so popular on the Internet.

"The instructor still remembers me!" Meng Yun said excitedly.

"When you went to Luyu Village to shoot a video three years ago, you only had more than one million fans. Now you are a big blogger with tens of millions of fans." Holly was impressed by her.

At that time, in order to create the Internet celebrity village of Luyu Village, many travel bloggers were gathered online to check in.

Mengyun is one of them.

After all, travel bloggers are a niche subject, and Holly was deeply impressed by the bloggers who went there at that time.

"Instructor, I didn't know you were a shareholder of Thai Airways. I posted that video because..."

Meng Yun was suddenly confused.

I want to explain it, but I can’t explain it clearly.

Those words were indeed spoken from her heart.

I just felt guilty and felt sorry for Instructor Huo, after all, Instructor Huo supported them so much on the Internet platform.

Holly smiled and said, “Thank you very much for your valuable suggestions.

I believe that the first thing a good service-oriented company must do is accept supervision from customers.

Whether you are an Internet celebrity or a consumer, you have the right to respond truthfully to issues and express yourself freely.

I only hope that today’s exchange meeting can make you feel the sincerity and respect of Thai Airways.

As a director of Thai Airways, I also want to promise you that Thai Airways’ service level will only get better and better. "

"Thank you, instructor Huo, for your understanding." Mengyun said with a smile. He is still the approachable instructor Huo in her mind.

The others also nodded, not knowing what was going on. After knowing that Instructor Huo was the director of Thai Airways, their worries disappeared.

This legendary figure has left such a deep impression on everyone on the Internet.

After he invests in Thai Airways, the service level of Thai Airways will definitely be greatly improved.

The three words "Instructor Huo" make people feel at ease.

Holly smiled and said, "I'll treat you to hot pot tonight. I'll ask the company to send you to the hotel to rest first. I still have some things to deal with."

"Okay, instructor."

"Instructor, goodbye."

"..."

After several internet celebrity bloggers left, Holly held a short meeting.

Summarize and review this public opinion incident and learn lessons.

The most important thing is how to improve service levels.

Assessment alone is not enough.

Because of the previous debt problem, all Thai Airways employees had their salaries reduced, and the salary reduction was quite large.

This is also an important reason for the decline in Thai Airways service levels.

Holly said directly: "I will personally make suggestions to Thailand to gradually increase the salaries of flight attendants, security guards, drivers... and other positions, and strive to return to pre-mask levels before next year.

In addition, in response to this public opinion incident, the company will next do a good job in marketing, mainly focusing on air ticket subsidies and encrypted routes, so as to retain customers and reshape Thai Airways' brand image. "

When hearing the word "salary increase", employees are naturally happy.

Thai Airways used to provide good service because it was the most profitable airline and the company with the best remuneration among its peers. The employees had a positive work attitude and the company had a strong sense of honor.

After several years of salary cuts, to be honest, everyone is a little dissatisfied.

If these emotions are brought into work, will the service level be good?
The newly appointed director in front of them spent two days making plans to solve the public opinion incident, increasing salary and encrypting routes to solve the root cause of the problem, which gave them hope again.

Under this new director, Thai Airways may be back to its peak, or even better.

There is no doubt about the ability of a financial owner who can spend 10 billion to buy shares from the royal family.

After the meeting, Meng Shipeng, general manager of the China office, came up and said, "Mr. Huo, after handling this matter, I will take the initiative to apply for transfer to a front-line position to make up for this mistake."

Holly accepted the application he wrote in front of him, "Please put the application with me first. Your ability and experience are acceptable to me, but your attitude needs to be verified.

I would like to give you two suggestions. First, respect every customer regardless of nationality, race or identity. Remember that we are a service industry.

Second, keep pace with the times and learn to adapt to the domestic Internet environment. Being conservative will only harm you. "

Meng Shipeng nodded repeatedly and understood what Holly meant, which was to give him a chance.

"Thank you Mr. Huo for your guidance."

Holly nodded, explained the matter and left the company.

In the evening, I asked for money to treat the Internet celebrities who came to the meeting today to a hot pot meal.

He did not go there himself, but Meng Shipeng came forward as a representative of the airline company.

When Holly was drinking tea in the evening, he turned on his phone and saw new videos posted by Internet celebrities.

I posted all the scenes of today’s exchange and learning experience with Thai Airways, which received unanimous praise from netizens.

Travel celebrity blogger Meng Yun also mentioned in a new video released: “Family members, I came to Thai Airways for a meeting today. What makes me happy and respected is not only the attitude of Thai Airways leaders during the on-site communication.

The director of Thai Airways also came to the scene to greet and care about us.

This director is the Chinese tycoon who spent tens of billions to buy shares from the Thai royal family when Thai Airways went bankrupt and reorganized.

He analyzed the current problems of Thai Airways from various angles and will gradually solve them next.

I believe Thai Airways will return to its previous service level.

Family members, I also want to tell you the news that Thai Airways is preparing to increase the number of domestic flights to Phuket and Pattaya, and there will be very large discounts this time. Family members who are traveling can follow Thai Airways’ official account. "

"Chinese shareholders? No wonder they understand China's Internet environment so well and their method of handling public opinion this time is quite sophisticated."

"The blogger went to a meeting and started advertising Thai Airways. Did he get paid?"

"I watched the complete video of the meeting, and the attitude of Thai Airways leaders is indeed good."

"It can be seen that Thai Airways is working very hard to restore its image. I will trust you again." (End of Chapter)