Food: My factory sets up a stall and sells boxed lunches, making the whole internet cry

Chapter 95 Complaint Phone
Jiang Ran trained Liu Jia for three days and then gave him the task of delivering meals.

In order to ensure that the meals are delivered on time, Jiang Ran provides each delivery person with a special catering motorcycle and gives each of them a helmet.

Jiang Ran was a little worried at first that Liu Jia would not be qualified for this job. She watched him very closely when he delivered meals for the first two times. Seeing that he did not make any mistakes, Jiang Ran paid less attention to him.

The first time Liu Jia's problem was discovered was when a customer called to complain.

"I want to complain! The food delivery in your hotel is too slow. I waited for a whole two hours! I waited from [-] noon to [-] pm before I had lunch. I was starving to death!"

The customer was full of resentment: "If it can't be delivered on time, don't make a promise that it will be delivered on time within half an hour. If I had known it would be like this, I would have ordered from another restaurant."

Jiang Ran promised in the online ordering process that within the allowed mileage range, the food will be delivered after the meal is cooked in the hotel, and it will be delivered within half an hour.

This is what Jiang Ran emphasized repeatedly when training Liu Jia and the others.

Jiang Ran quickly calmed down the customer and spoke softly.

"I'm sorry, madam, this is indeed the problem of our delivery staff. Our hotel is willing to take responsibility. The meal will be compensated for the original price in the form of a refund coupon later. Do you think this is okay?"

The lady on the other end of the phone suddenly lost a lot of her anger and softened her attitude: "You are the store manager, right? You have a pretty good attitude. I am quite satisfied with this solution. I just need to strengthen training for your hotel's delivery staff so that they don't do this again." Wrong seed."

After handling the customer's affairs, Jiang Ran called Liu Jia over and asked him about the specific situation.

"Liu Jia, some customers reported that your food delivery was too slow. What happened?"

Order data shows that the customer is only three kilometers away from the hotel, and under normal circumstances it can be delivered within half an hour.

Liu Jia lowered his head and spoke in a low voice, even a little nonchalantly: "While delivering food, I suddenly had diarrhea, so I went to the public toilet to satisfy my physiological needs."

After Liu Jia said this, he had no intention of continuing to explain.

Not even a word of apology.

When Danmaku saw this, he was already unhappy.

Sister Convenience: [What’s going on with Liu Jia?No sign of repentance at all! 】

Yun Kai Jian Yueming: [The goddess will fine him directly!Let him remember it and don't make such a stupid mistake next time! 】

Not sleepy yet: [What’s this person’s attitude?He caused losses to the hotel himself, and he looked like he was dragging him to the sky! 】

……

Jiang Ran said in a calm tone: "People have three urgent needs. I can understand that you are indeed experiencing an emergency, but you can cancel the order in time, and I will arrange for other delivery people to deliver the food, so the customer will not have to wait for two hours."

Indeed, after a delivery person receives a food delivery task, if he cannot complete it in time, he can choose to cancel the order and let other delivery people continue to deliver the food.

But Liu Jia has been occupying this task and not letting go, wasting the customer's time in vain.

Liu Jia paused for a moment, seemed to think for a few seconds, and responded slowly: "Ah...that's right, I accidentally forgot that I can cancel the order..."

Jiang Ran rubbed his eyebrows and said patiently, "I told you all this during the training."

Liu Jia stopped making any sound, and looked down at the ground, like a stuffy gourd. Shaking it hard, the gourd would make a stingy sound of water, making Jiang Ran feel as helpless as a fist hitting cotton.

Jiang Ran's voice was extremely light, and her emotions could not be heard: "This is your first time making a mistake, so I will give you a warning and I won't deduct your money. If you do it again next time, I will deduct your money. "

She didn't blame Liu Jia, let alone him.

She is a tolerant person and is willing to give Liu Jia a chance to try and make mistakes.

After a while, Liu Jia lazily replied: "Yes, I understand."

On the surface, Liu Jia promised well and said he understood, but the next day Jiang Ran received another complaint call from a customer. "What's going on in your hotel? The lunch box delivered to me was knocked over. How can I eat it?"

Jiang Ran immediately grasped the key point of the customer's words: "What? The lunch box was overturned?"

This is impossible.

Jiang Ran added a double-layer safety buckle when packing the lunch box. Ordinary tilting and collision will not knock the lunch box over.

Unless it is man-made violent dismantling.

"Yes, can I still lie to you? If you don't believe it, I will take a picture for you."

A few seconds later, Jiang Ran received the photo from the customer.

The lunch box was indeed overturned, and it was overturned very thoroughly. The soup and water spilled all over the floor, and the rice and vegetables were mixed together. It was unappetizing to look at it.

Jiang Ran quickly proposed a solution: "This is our problem. I will repackage it for you immediately and give you a bottle of mineral water exclusively sold by our store. Do you think this is okay?"

The customer immediately lost his temper and even apologized for his bad tone.

Jiang Ran is hard to fault in terms of follow-up service, and she always handles various emergencies and problems quickly and accurately every time.

The key is that she is still generous, unlike other restaurant owners who just pay five yuan and get away with it.Jiang Ran treats this kind of thing, and often gives free mineral water in the lunch box.

After solving the customer's problem, Jiang Ran started to deal with Liu Jia's problem.

"Why was the customer's lunch box knocked over?" Jiang Ran stared at Liu Jia's eyes with sharp eyes and spoke carefully: "Obviously they have safety buckles, ordinary bumps and bruises can't dress up the lunch boxes. "

Liu Jia didn't hesitate this time. He pushed up his sleeves and showed his arms.

I saw a red scratch on my arm, oozing with faint bloodshot streaks. It hadn't been treated much yet, and it was still bleeding out.

It's pretty scary at first glance.

He knocked over the lunch box on purpose.

When he walked to the door of the customer's house carrying the box lunch, he directly raised the box lunch and smashed it on the ground.Looking at the messy ground, he left with satisfaction.

This scratch was caused by an accidental fall while walking.

Liu Jia's expression was extremely innocent.

"I was accidentally hit by a car while delivering food, and the lunch box and I were thrown heavily to the ground. No matter how good the safety buckle is, it can't withstand such a fall. The lunch box was probably knocked over because of this incident. My arm got hurt from it.”

Liu Jiadu was injured while delivering food, and Jiang Ran couldn't blame him.

She waved her hand and said, "Your wound is still bleeding. Go and treat the wound quickly."

Danmu didn't buy into Liu Jia's trick.

Little Bear Moon: [I don’t know why, but I feel like this Liu Jia has a sly look on his face, and I feel very uncomfortable listening to him speak. 】

Coax you: [Goddess, you are still too soft-hearted, you better be more careful, I feel that this Liu Jia is not a good person! 】

Still pondering to this day: [The bruise on Liu Jia’s arm is so fake, it feels like he did it himself, it doesn’t look like the kind of wound that resulted from being hit by a car and falling to the ground! 】

……

(End of this chapter)