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Chapter 505 Customers Are Not Always God
Shi Shi had the same idea as Sun Ya.

After hearing Sun Ya say that appearance is the only factor to consider when selecting salespeople, Shi Shi immediately said with some dissatisfaction: "Are salespeople selected so strictly now? You even have to consider appearance."

"But if you really sell according to this standard, isn't that the same as skirting the law?"

"Xiao Xuan, you are the boss of your branch company. You must take good care of this matter and not let Xiao Ya go astray!"

Sun Ya waved her fist at Shi Shi.

"Shi Shi, if you keep talking nonsense, I'll hit you! What do you mean by skirting the rules? We are all legitimate salespeople, okay?"

"We just discovered that the better-looking the salesperson is, the higher the closing rate will be."

"Anyway, the various salaries and benefits our company offers are pretty good, so we might as well raise the standards for selecting salespeople. Is that okay?"

Sun Ya looked at Zhao Xuan, and Zhao Xuan nodded, indicating that there was no problem at all.

At the same time, Zhao Xuan took the initiative to explain: "Our company will never let subordinates sell their bodies or do some illegal operations to boost performance."

"Once we discover someone doing this, we will not only cancel all her attendance bonuses and commissions, but we will also file a defamation lawsuit against her to try to recover the reputational damage to our company."

After hearing what Zhao Xuan said, netizens in the live broadcast room called it outrageous.

"Is this a big company? These rules are too strict. It's scary."

"Bigger companies do pay more attention to their reputation rights. After all, many people buy their products because of their big brands. If the brand effect is gone, the losses will be huge."

"That's why every big company has a public relations department, and this public relations department will be activated in time when the company faces a reputation crisis to minimize the negative impact on the company."

"I've seen this PR department you're talking about before on the Internet, but aren't those PR operations all magical? I even think that without the so-called PR, things wouldn't be that bad."

Many netizens do not understand the public relations departments of large companies.

In fact, the formal public relations departments are very strong.

To put it bluntly, people in the public relations department have a lot of connections and a lot of funds for activities.

When I have nothing to do on weekdays, I will invite friends from the media to go out and play or have a meal with them.

When something really happens to the company, they will spend money to avoid disaster and ask these media reporters to help write some positive reports.

They will even spend money to buy hot searches to lower the popularity of negative searches about their own company and buy negative searches about their competitors to divert everyone's attention.

It can be said that a good public relations department can indeed help the company recover considerable losses.

However, not every company has such a formal public relations department.

For example, most of the public relations for many celebrities are put together by a makeshift team.

It's okay if they don't do anything on a daily basis, it still feels like the right thing to do, and the boss doesn't see anything wrong with spending money to keep them.

But if something really happens and they need to deal with it, they can show their true colors in a second.

Shi Shi and her colleagues all work for big companies, so they naturally understand public relations.

Shi Shi curled her lips and said, "When you select sales people, you don't look at their abilities but only their appearance. In my opinion, this is skirting the law."

"Unlike my company, when I recruit employees, I only look at their abilities and never their looks, okay?"

Sun Ya rolled her eyes and said, "Xiao Shi, most of the employees in your company are female designers. They stay at their workstations during get off work and after work. They basically don't go anywhere and don't have direct contact with customers."

"Of course, appearance is not important for a job like yours. I can only say that every job position has corresponding requirements. For example, in our sales position, good looks are also a kind of ability." Seeing that the women were going off topic, Xu Wen quickly took control of the situation.

"Is your focus off? My question is, do you think the customer is God? Is this the right idea?"

“You just need to express your ideas.”

Xu Wen asked again, and the women voted again.

What surprised Xu Wen was that the girls all thought this statement was correct.

And the reason they give is very simple, customers are the consumers, their salaries and business are all provided by customers, so of course customers are God.

After listening to the reasons given by the women, Xu Wen smiled and shook his head.

Seeing Xu Wen's expression, Sun Ya suddenly felt a little dissatisfied.

"Why, do you have a different opinion? Then tell us what you think. I want to see what you think."

Xu Wen cleared his throat and then said, "I think the statement that customers are God is only half right."

“Not all customers are God. Some customers are God, but some customers are not.”

After hearing what Xu Wen said, the girls were immediately confused.

What does it mean that some are and some are not? Do customers are divided into different levels?
As soon as he saw their expressions, Xu Wen knew what they were wondering about at the moment.

So Xu Wen pointed around and said, "You guys just said that the environment here is actually very average, not very good, right?"

"Then do you think those big business owners will come here to eat?"

Sun Ya was the first to wave her hand.

"Absolutely impossible."

"For those big bosses or high-ranking officials, having a meal is just an excuse. The most important thing is to get to know each other, make friends, and find a place to chat and talk."

"So they have very high requirements for private rooms. Privacy must be strong enough, this is the most important thing. If this is not met, then no matter how delicious the food here is, they will definitely not come."

"Obviously, the private rooms in this restaurant do not meet this condition at all."

Xu Wen applauded because he thought Sun Ya's analysis was very good.

"You are right. Absolutely."

"Since big bosses and high-ranking officials won't come to this kind of store, do you think they can still be considered the gods of this store?"

"If they don't come here to spend money anymore, can they still be considered God?"

As soon as Xu Wen said this, the girls immediately understood, and netizens also suddenly realized it.

No wonder Xu Wen had always said that the environment here was pretty good, but they didn't think so.

Now it seems that everything Xu Wen said was right.

Although the decoration here is not business-like enough, it is indeed clean and tidy enough.

For those working people, such an environment is just clean enough. If it is too luxurious, they will feel uncomfortable and unable to relax.

(End of this chapter)