Fog clears from Hong Kong Island

Chapter 79 You want me to go on a blind date

Sang Yu personally went to the factory again early in the morning.

The person in charge replied to her that their internal employee had made a mistake in the fabric list, and his fault would be investigated later.

Sang Yu did not accept such a perfunctory explanation, "You are not a new factory, why do you still make such low-level mistakes? Doesn't the fabric list need to be checked repeatedly?"

Lao Zhao was also helpless, "Sorry Miss Sang, our factory also suffered heavy losses due to this mistake. No one wants this to happen, but since it has already happened, we will find a way to solve it. It will be futile to pursue it again. Don't worry, we will We are urgently working on a batch of pure cashmere coats to reissue to customers."

Sang Yu was very dissatisfied with the result of this handling. "Can an apology solve the problem? Who will be responsible for the time the customer wasted and the reputation I lost? Also, who is the employee who made the mistake? How do you plan to deal with it in the future?"

Old Zhao exhaled and confessed: "It's Xu Liang, the foreman of the workshop. He is the son of our Mr. Xu. He made mistakes not long after he came to the company. We can only make up for the losses as much as possible, and there is nothing else we can do."

Sang Yu frowned and proposed a solution, "I need you to explain publicly and sincerely apologize to consumers, reissue clothes of the same quality as the price, and make no mistakes again. In addition, I will give customers who bought this coat another chance." A cashmere scarf is given as compensation, and according to the contract, this part should also be borne by you."

Lao Zhao said in embarrassment: "There is no problem in apologizing and reissuing, but the cost of cashmere scarves is too high."

It was already suffering serious losses, and this resulted in hundreds of thousands more losses.

"Your mistake led to the loss of my customers. The contract is very clear about who is responsible." Sang Yu was firm.

Lao Zhao hesitated, "I can't make the decision on such a big matter by myself. I'm going to go and react to the superiors, and I'll give you an answer then."

Sang Yu asked clearly, "When can you give me a reply? This matter must be resolved as soon as possible."

"Tomorrow at the latest."

"it is good."
-
For this matter, Sang Yu went to the factory many times and was constantly communicating with the operation and customer service of the online store. He was so busy during the day that he didn't even have time to rest.

Xi Jinbai was on a business trip in the United States and had no time to pay attention to things on the Internet. He only found out after Cheng Xiang told him. He immediately called Sang Yu and asked, "Is it resolved?"

"Negotiating."

It was not easy for him to ask too many questions, "Let me know if you need help."

Sang Yu said "Yeah", but knew in his heart that he would not ask him for help.

Xi Jinbai told her: "Don't think too much and have a good rest."

"I know."

"Do you really know or not? Don't tire yourself out over trivial things."

Sang Yu couldn't help but whisper: "Of course it's a small matter for you."

Xi Jinbai chuckled, "I have also started a business, and I have experienced everything you have experienced."

He has seen every dirty trick in the mall.

Sang Yu took advantage of the situation and asked, "Then how did you solve it?"

Xi Jinbai pretended to be strict, "If it involves commercial secrets, there will be a fee."

Sang Yu took it seriously, "Then I won't ask."

Xi Jinbai stopped teasing her, "Brand trust comes first. What consumers want is an attitude. You should know this better than me. Another point is that you must leave yourself a way out at any time, even if you cooperate with a factory. No matter how long it takes, you can't completely trust him. When you are on opposite sides, he will ignore you for his own benefit, and then you will be very passive."

Sang Yu thought carefully about what he said.

Sang Fengping's voice suddenly came from the door, "Yu Yu, are you asleep?"

Sang Yu hurriedly pressed down the phone and pressed the screen on the quilt, "You haven't fallen asleep yet, what's wrong, Mom?"

Sang Fengping opened the door and came in, "I remembered something I forgot to ask you. My neighbor's aunt's nephew next door has a master's degree from a prestigious foreign university. He is now an executive in the company. He is also quite handsome. He is about 1.8 meters tall. I I have had contact with him several times and he is indeed good in all aspects..."

Sang Yu smiled helplessly, "Mom, do you want me to go on a blind date?"

"No, it's good to make friends. I see that you don't have many people of the opposite sex around you. You always have to get in touch to know if they are suitable for you."

"But can someone like me with such conditions?"

Sang Fengping immediately said: "My daughter is no worse than others. She has been chased by so many people since she was a child. The love letters she received from junior high school and high school cannot fit in a drawer. I locked them all in the cabinet for you."

Sang Yu was surprised, "You still keep it?"

"Well, let's keep it as a souvenir." Sang Fengping returned to the topic, "I took the initiative to ask you to meet and get to know me, otherwise I wouldn't ask you."

Sang Yu didn't agree, "Let's forget it. The store is too busy right now and I don't have the energy to think about anything else."

Sang Fengping didn't force it, "Okay, then I'll politely decline it for you." After that, she continued nagging her tirelessly, "Don't work too hard. Your body is more important than your work. If you ruin your body, you'll make money." No amount of money is wasted.”

Sang Yu listened obediently, "Yeah, I know."

"Go to bed early and good night."

"Good night."

Sang Fengping exited the room and closed the door. Sang Yu picked up the phone again and was dumbfounded when he saw the "on call" interface on the screen.

Didn't she hang up the phone?

Thinking back on what he just said, a blush of embarrassment crept onto his ears.

Just when Sang Yu wanted to hang up the phone quietly, Zi Jin Bai's voice suddenly came from the receiver, "Sang Yu." She responded reflexively: "Huh?"

"Master's degree, company executive, quite handsome, about 1.8 meters tall." Xi Jinbai repeated in a calm tone.

Sure enough, they all heard it.

Sang Yu held the phone and remained silent.

Xi Jinbai spoke slowly again: "I have a double degree, a master's degree, a company president, and a 188 degree. My conditions are worse than him. Why don't you consider me first?"

Sang Yu's heart shrank and his fingertips curled up, "I'll give up if I tell you not to think about it."
-
The next day.

The factory called and said it would agree to Sang Yu's request.

She immediately found someone to draw up a contract to avoid any further accidents.

After negotiating a solution, the official account of the clothing factory edited an apology statement.

[Hello everyone, we are the clothing processing factory of "Chujin". We are very sorry that a batch of cashmere coats were made of the wrong fabric due to careless mistakes by our staff in October. We are now rushing to work and will ship them to you as soon as possible. , and promised to give a cashmere scarf to every customer who bought a coat.

We will reflect deeply on this mistake and look forward to your supervision in the future. 】

But consumers and netizens don’t pay the bill.

[Did you get caught selling fakes and then just find some excuse to get away with it? 】

[Who would believe the statement that the staff made a careless mistake? Trick us like fools? How could a factory that big make such a stupid mistake? Is it because I don’t know the characters or the fabrics? 】

[Coats can be faked, scarves even more so! 】

[I refunded the money directly and will never buy clothes from Chujin’s family again in the future. 】

Meng Qing kept watching the public opinion on the Internet and told Sang Yu in time: "Sang Sang, the explanation issued by the factory is too perfunctory, and no one will buy it!"

Sang Yu picked up his phone and browsed the comments, frowning more and more, and immediately called the person in charge of the factory to ask: "Why didn't you do what we agreed in advance? The specific reason for the mistake was not explained clearly, so how can we make consumers believe it?" "

But they said, "Ms. Sang, we have tried our best to meet your request. As for the reason for the mistake, we cannot explain it in too much detail. Please forgive me."

Sang Yu knew what they meant. Because it was Mr. Xu’s son who made the mistake, he couldn’t be allowed to shoulder the responsibility. “Aren’t you afraid of lowering the credibility of your factory by doing this?”

I would like to ask which brand can safely cooperate with a factory that makes such low-level mistakes?

Lao Zhao said: "There is nothing we can do. This is already a temporary solution."

Sang Yu did not give in, "If you insist on this, then I will explain it clearly. I will make all the screenshots of our chat public to prove that I have never thought of selling fakes. As for what is going on inside your factory, that is yours." I really have no right to interfere with this matter."

Old Zhao calmed down and said, "Miss Sang, if things turn out like this, we won't be able to cooperate in the future. We only have the camel velvet you need for the next batch of goods. You have to think carefully."

Camel velvet is relatively rare on the market, difficult to collect, and the output is low, which means that only large factories can get pallets.

There are only two factories in Hong Kong Island, and the other factory is Aurelia's exclusive processing factory. I heard that it has been acquired long ago and never cooperates with other brands.

The obvious threat made Sang Yu sulky. Xi Jinbai was indeed right. When interests conflict, people are selfish and consider themselves first.

But she is not the kind of person who is easily coerced. Her attitude is very clear, "I can not make that batch of clothes now. The customer's trust always comes first with me."

After that, hang up the phone.

Then he sent a sincere apology and explanation, and attached pictures.

Chujin Original Store V: [I'm sorry that this accident has failed everyone's trust. I have been actively communicating with the factory to resolve this matter.

After reaching an agreement with the factory, we promised to expedite reissue within seven days. In addition, regardless of refund or not, customers who bought the coat will be given a pure cashmere scarf as a gift. I am very sorry for bringing you a bad shopping experience. Here Express my sincere apologies.

We have never thought about selling fake products to fool consumers, not before or in the future. The meaning of the name "Chujin" is to not forget the original intention and hold on to the good. I hope everyone can trust us again, and we will in the future. Learn lessons and treat every order more rigorously. 】

The screenshot clearly shows that it was the factory workshop foreman’s mistake, and the order contract clearly states that it is a 100% pure cashmere coat.

Such attitudes and explanations are persuasive.

The public opinion began to reverse.

[What kind of garbage factory is this? Lightning protection! 】

[Change to another factory, they don’t even apologize when you make a mistake. 】

[Ever since I bought clothes from Chujin’s family once, the clothes in my wardrobe are basically all from her. The quality and style are really impeccable. This time it’s all the factory’s fault. It’s a disaster! 】

[I suspect that the factory wants to make money and is cheating on both sides. 】

[It is very possible that the content of 100% and 50% cashmere is so different that it can be mistaken? Moreover, the factory couldn't come up with a reasonable explanation, so it blamed us for the staff's mistakes. 】

……

The public opinion crisis was over, and Meng Qing was worried about another problem, "Sangsang, the factory is going to terminate the contract with us, what will happen to our next goods?"

Sang Yu was busy replying to the message, "I'm already in contact with other factories."

However, it was difficult to find a suitable factory for a while, because the order volume was relatively large and the fabrics required were of high quality, so there were very few factories that met the conditions.

(End of this chapter)