Director's growth history

In the general manager's office, anger was raging.In Fang Yuan's eyes, Song Sisi, who was always very gentle and rarely lost his temper, even yelled curse words, which showed how much anger Song Sisi must have in his heart and how deep his hatred must be.

Fangyuan's heart hurts a little.In any case, Song Sisi was also her own woman. At this critical moment, no matter what the reason was, it was necessary for her to stand up.Fang Yuan didn't even think about it, just pushed open the door and walked in.I saw Song Sisi standing behind the boss's desk, looking angry; while four or five middle-level managers were standing on this side, all of them had unfriendly expressions.Whoever gets scolded will not be in a good mood!Zhu Rui stood beside Song Sisi, looking at her daughter with concern.It was the chairman's mother who comforted her daughter just now.

I don't know why Song Dacheng didn't show up in the general manager's office at this time.

Fang Yuan looked at the four supervisors, they all looked familiar, but they couldn't name them.Fang Yuan pointed to one of them: "Tell me, why did Mr. Song criticize you?"

Although he is young, Fangyuan's eyes have preliminarily acquired Ding Xiaohua's eagle-like sharp eyes, and he has always been talking in school and now in the Education Bureau. The aura of speaking out loud, so that obedient people are unconsciously shocked by this aura.

The middle-level person who was named by Fang Yuan said: "Reporting Director Fang, recently the company's underwear business department has received complaints one after another, saying that there are some problems with the quality of our products. Online sales have been severely affected, and many customers who originally ordered goods canceled Orders; many customers who have already purchased asked for returns; the number of new orders has dropped sharply. The distribution of goods in shopping malls has not been affected too much; but the impact on online sales has been relatively large. Several of our departments are looking for the reason, but they all think it is not us department's reasons."

Fang Yuan said, "Okay, you guys, go to the meeting room next door and wait."

Several middle-level managers left the general manager's office knowingly and locked the door behind them.Song Sisi could no longer suppress the complex feelings in her heart and the feeling of being wronged after seeing Fangyuan who she could rely on and finally found an outlet. She left the big boss's desk, threw herself into Fangyuan's arms, and began to cry.Fang Yuan gently stroked Song Sisi's back, feeling a lot of sadness in her heart.Fang Yuan comforted: "Sisi, no matter what difficulties you encounter, you can call me, even if I am too busy with work, but the phone connection is smooth." Song Sisi was obviously dissatisfied with Fang Yuan's words: "Nonsense, yesterday I sent a text message to me at night, and the phone was turned off. Is this unobstructed?" Fang Yuan said: "The situation was very special last night. I accompanied the boss of a company to dinner, and he insisted on taking me home. I can't let him directly I drove the car to your house, but let him drive to the house of the medical school. He sent me downstairs, can I go to your place again? Sisi, I had my mobile phone turned off before When? No."

Song Sisi said: "Fangyuan, today I found out that online orders have dropped a lot, and after discovering that many consumers have reported dissatisfaction, I was really angry. You know, how difficult it is for our company to come back to life. Could it be that just now Are you going to face a devastating blow? I asked them to investigate, and they are all fooling me! I am young, but I have been there for several years, do you think I am a fool?"

Fangyuan said: "There is no business without fraud. If it is our own problem, we must investigate; but if it is another businessman who deliberately arranges such a trust to frame us in order to slander and slander our reputation, and we destroy the Great Wall ourselves, If we don’t trust our own management and employees, this will bring about bigger problems. Therefore, this matter should be divided into two parts, and we should investigate it in two parts. Think about it, look at it, okay?"

Fangyuan told Song Sisi and Zhu Rui about the working ideas that have been effective in Chunxiao Company, and Song Sisi stopped crying on the spot.Zhu Rui said with emotion: "It's so important to have a backbone in the family. When Dacheng is on a business trip, it's just me and Sisi. When encountering such a thing, the patronage is so angry that I don't need to seriously think of a solution." Fang Yuan Said: "Let's go, go to the meeting room next to us, our four managers are still uneasy! Sisi, be generous and admit your mistakes when you should. This will not reduce your prestige, but will make everyone think that you are He is a trustworthy general manager who knows his mistakes and can correct them.” Song Sisi said, “Good.”

In the conference room, Song Sisi apologized to the four middle managers.Most of the four managers were employees of Song Dacheng's era, and their seniority was higher than Song Sisi's, so they naturally forgave Song Sisi.Fang Yuan said: "Everyone sit down now, let's have a meeting. Four of you, one is the person in charge of the raw material department, one is the person in charge of the production department, one is the person in charge of the quality inspection department, and the other is the person in charge of the network marketing department." The person in charge of the department. Each of these four links is very important in our underwear production. This time there have been many returns and some negative comments on the Internet. I think we can find out from both internal and external aspects. Reason. From the inside, we need to check these returned products: [-]. Is it produced by us? [-]. At what stage did we produce it? [-]. Who were the workers on the production line at that time?"

The manager of the production department said: "Director Fang, these returned products have not been produced by us after inspection." The manager of the raw material department said: "These fabrics are obviously not the fabrics we purchased." The manager of the quality inspection department said: "We tested Unqualified products will never leave the factory. These recycled products are all counterfeit.” The manager of the online sales department said: “The areas where the returned goods are more concentrated, one is in Quanzhou, Fujian, the other is Dongguan, Guangdong, and the third is in Cangzhou, Hebei. There are only a small number of returns in other places. Judging from the reports of return calls from all over the country, it is mainly because our Taobao operators in these three places have used our trademark and brand, but they are selling counterfeit products.”

Fang Yuan said: "For external problems, there are solutions to external problems; for internal problems, there are solutions to internal problems. Don't push all the problems to the outside. It is also necessary to improve management within our company. Just now I talked with Chairman Zhu , Mr. Song discussed it and decided to increase the wages and benefits of several of our key departments."

All four of them had happy expressions on their faces.

Fangyuan said: "It is not easy to really improve. The raw material department has to grasp the raw materials. Whether it can grasp it well depends on the production department. The production department supervises the raw materials department. If the raw materials brought by the raw materials department, we feel It will affect the quality of our company's products, so you can refuse to accept it to ensure that the raw materials of the raw materials are all qualified products. Then how to improve the treatment? In each production cycle of the raw material department, if there is no raw material that is unqualified, then you can give a heavy reward For the raw material department, the bonus will be divided by the raw material department itself. If a small number of batches of raw materials are unqualified, then there may be a small amount of rewards; if the number of times the raw materials are unqualified, not only no rewards, but also deductions. If it is directly traced to the individual, whoever bought the raw materials will be fired as soon as possible, and the department manager will also be dealt with. How about the production department supervising the raw material department?"

The manager of the production department said: "Okay! The leader has given me such power, so I will never accept unqualified raw materials in the future."

Fangyuan said: "The quality inspection department will be responsible for the whole process of supervision of the production department. The monthly assessment of the production department is based on the number and amount of unqualified products. After a month, if there are no unqualified products, then the production department will be rewarded heavily. And the more unqualified products the quality inspection department detects, the greater the rewards the department head and related employees will receive.”

The face of the manager of the production department drooped: "After that, if there is no problem, what should I do?" Fang Yuan said: "You can apply for arbitration. About 20 senior employees will be hired from the whole company to serve as the arbitration committee to make judgments against product quality. For re-analysis and judgment, qualified products must be informed and approved, and unqualified products will be shot. We must not use unqualified products to ruin the image and reputation of the company. The marketing department can supervise the quality inspection department. If the quality inspection department detects qualified products , is considered unqualified by consumers, and is indeed our product, then the leaders of the quality inspection department and relevant personnel will be punished. Everyone, the general idea is like this, how about it?"

Song Sisi said: "Okay, I will hurry up and refine it."

Fangyuan said: "For external management, I have the following suggestions: first, the marketing department should strengthen the management of Taobao stores and direct sales points. This time, in cities with more problems, you can take the train or If the plane passes by, check whether it is our product. If not, immediately revoke the qualification of the online dealer, and follow up the relevant network principles in accordance with the law to clarify the truth. Even if you still don’t believe it, then provide genuine local distribution merchants, ask them to take the product to check the authenticity. It is impossible to convince everyone. Second, we must strictly prevent and control the malicious defamation of competitors. In such a situation, everyone should brainstorm first to see if there is a good way to Deal with it. If it doesn’t work, we’ll ask the comrades from the Public Security Bureau to intervene, ask the network monitoring unit to intervene, check the IP address of the other party, and find out where it is. If it is found that it is related to the underwear factory, sue according to law, and in the network circle Immediately release relevant information and tell the truth to the majority of netizens. For the thousands of returned products that are indeed due to quality problems of our products, we have arranged to visit several countries this time. The reaction is relatively strong, and we are indeed at a loss. We apologize and compensate in person. New products reflect our attitude of being responsible to consumers. Sometimes online return is a huge setback, but sometimes it is not a new opportunity for our Dacheng development? Grasping this opportunity and overcoming this difficulty If the common people see our service attitude, then we will definitely get the support of more users, and our company will gain new development vitality in the severe economic winter.”

The eyes of several people lit up.The method does not lie in whether it is very meticulous, but the most important thing is to see whether the key is grasped.Fangyuan happened to grasp this key point, which enlightened several people who had been working in management positions for many years.Once you have an idea, Fang Yuan doesn't care about how to refine it.

Fang Yuan said: "It's not too late, you should take the time to study it. I have something to do, so I have to leave quickly." Zhu Rui said: "Let's stay for lunch." Fang Yuan said: "I really have something to do." The bell rang, and Fangyuan answered the phone: "Director, are you looking for me?" Zhai Xinwen said: "Tomorrow, the preliminary inspection will be held. Xiaofang, if you have time, come to the Education Bureau. I would like to invite you to write the inspection copy first." Let’s take a look, we’ll go to the bureau chief’s office meeting in the afternoon to study and make sure.”

A large olive branch was handed over.Fang Yuan said, "Thank you for the director's trust. I'll go to the Education Bureau right away." Fang Yuan hung up the phone and shrugged, "I do have something to do. The director told me to go there as soon as possible. There's nothing I can do."

Song Sisi was really reluctant to leave Fangyuan: "You just left!" Fangyuan thought for a while and said, "Mr. Song, I do have some work to report to you alone." Song Sisi said: "Then come with me." Let's go to the general manager's office. Mom, take everyone to sort out their ideas first, and come up with a plan as soon as possible." Zhu Rui said, "Okay."

Zhu Rui knew what her daughter was thinking.At this time, what my daughter looks forward to most is the moment to be alone with Fangyuan.The two of them are in the general manager's office, could it be... Zhu Rui closed her eyes: let them go.