As soon as I speak, I can convince everyone

Chapter 8 Talking is worse than talking less, and talking less is worse than talking well (2)
If you want to improve your eloquence, you must first improve your self-cultivation and knowledge reserves.It is often said that if a teacher wants to give a student a glass of water, he needs a bucket of water himself.In fact, the expression is the same. If we want to say the quality of a glass of water, we must have a bucket of water in our hearts.No one can express what they don't have in their hearts, what we can do is only partially express what is in our hearts.

Therefore, if you want to make yourself more expressive, you must constantly enrich yourself.You must know how to observe society and observe others.Just like Ma Yun, he is not only designing products, but also understanding customers.Only through long-term observation of customers can we grasp their consumption patterns and consumption habits, so as to formulate products and sales models that customers like.At the same time, it can also say what customers agree with, so that customers can feel at ease about themselves.

Then there is continuous learning, to continuously absorb new knowledge and information.Anyone who knows Ma Yun knows that Ma Yun is a master of stories, he can tell stories and remember many allusions.When communicating with others, he can always explain his point of view with one or two short stories in a timely manner.Not only makes the listener feel interesting, but also more persuasive.Stories are the best material to demonstrate the truth. If we want to attract others, we must reserve enough stories, so as to make us appear more connotative.

Of course, the most important thing is comprehension. Only people with strong comprehension can see the essence through phenomena, so they can organize their own language in a targeted manner.When the language is organized, it can naturally achieve the desired effect.

No one wins an argument, click to go
Communication is not just chatting, there may also be arguments.Once it's time to argue, it will test a person's ability to speak even more.If you don't speak well, you may offend people.Therefore, when arguing with others, you must restrain your emotions, and don't fall into the emotional vortex and say something very radical.

In fact, what offends people is not only the dispute with others, but also when you evaluate other people or things, you may also offend people, thus causing trouble for yourself.

There are many such problems in life.For example, when two people are chatting, when they talk about their opinions on someone, if they express their opinions inappropriately and the content of the conversation is spread, it is easy to offend the person being evaluated.When you encounter this kind of problem, you must be cautious and don't cause trouble for yourself for no reason.

Ma Yun encountered similar questions when he was interviewing "Ma Yun and the Post-80s Face to Face". Let's take a look at how Ma Yun answered.

Audience: A long time ago, it seems not so long ago, what do you think of the QQ war against 360?And what do you think about Paipai.com?Thanks!
Wang Lifen: This question seems very promising?

Jack Ma: Yes.I never answered this question.I think that whether this competition or conflict, it is inevitable that the Internet will encounter today, whether it is QQ, 360 or other companies.

The society has given us Internet companies huge trust and huge resources. Today, we cannot use the interests of customers to compete. I have not made any comments.The Internet should find ways to promote social development, communication and exchange.I have also competed, and I hope that the competition is like this. The competitive lion in the forest eats the sheep, not because it hates the sheep but because it needs to develop.

Yesterday I said that the earliest rickshaws in Beijing will be replaced. All rickshaws will not be enough to smash cars, because they will replace you.We have to reflect, but are we interested in what have we learned from it?What did you reflect on?What I saw was that Ma Huateng said yesterday that they will be more reflective and open. This is the benefit that this conflict has brought us.I don't want to comment too much, I think it's a pity but it's inevitable, we are all learning and improving.Since this incident, no Internet company has dared to compete for the interests of customers. This era has passed, and I am proud of the good things brought about by this bad thing.

Commenting on peers has always been a test of wisdom.There are many people, once they encounter such a problem, they can't hold back their mouths, and they will talk about the shortcomings and faults of their peers.This is not good, people are not sages, who can do nothing wrong?A person who always says people are wrong will probably not be liked because they are too mean.

However, many times such problems have to be faced.Just like the problem Ma Yun encountered, it is very difficult.In order to avoid controversial topics, it is not acceptable for both sides to praise each other, because this is not considered an answer.But Ma Yun is very smart. He didn't say who is right and who is wrong, nor did he say which side he prefers, but from the perspective of development, he told everyone that such things are inevitable.And then talk about the benefits of technology companies colliding.In this way, it not only gives people the feeling of answering the question, but also does not make others, especially the person being evaluated, feel uncomfortable.This is the wisdom of an answer.

It is good to be straightforward, we must be truthful when we speak, and we must not beat around the bush, but there is also a limitation here, that is, we must not cause trouble for ourselves, and we must not cause harm to others.If it is a blunt statement that will cause trouble for yourself or cause harm to others, then I would rather not say it.

Whether it is talking with people or answering questions raised by others, how to deal with it is very particular, and it also tests a person's wisdom.Before we answer, we must think clearly whether what we said really answered the other party's question, at least whether they would feel that we answered his question.If yes, then you are ready to answer.What's more, we have to think about what consequences will be brought to us after these words are spoken out, and whether it will cause harm to unrelated people. If there are none, then we can speak out.

In many cases, the perspective of the questioner and the person being questioned is different, and when they look at the same sentence, the understanding is also different.Be sure not to say things that may cause misunderstanding, otherwise it is really wronged.If we say what we want to say, then it's okay if someone gets upset, at least we express ourselves.But if we didn't mean that way, but because we didn't express it well, the listener thought it was that way and had a view on us, then it would be too cost-effective.

Speaking is the easiest, everyone can do it, but speaking is also the hardest, few people can speak well.Learn more from those master speakers and train yourself slowly, and you will naturally improve.

"Show" your professionalism and enthusiasm at any time
Some people just talk but don't do it, and some people just do it but don't talk about it. These are not good.To do, but also to say.Do it in a down-to-earth manner, and speak honestly.

People who just talk but don't act often give people a sense of vain and falsehood. They will make people feel that they are a flashy person who only knows how to deceive people with their mouths, without any real place.And those who just do not talk give people a sense of dullness, just like an old scalper. Although people feel stable and reliable, most of the time it is difficult for people to see his true value.

Only by doing it honestly, and then speaking out what you have done, can people feel that this person is both reliable and talented. After all, the smell of wine is also afraid of deep alleys. Can you know, and then appreciate us?
Ma Yun is a person who knows how to do and speak.He is very hardworking and diligent, and he knows how to express his efforts and diligence, so Jack Ma has so many supporters.Because everyone saw not only his dedication, but also his talent.Another skill of Ma Yun is that he can express these efforts and talents well in his own language.The following is a speech by Ma Yun at the Alibaba Hangzhou Conference, from which we can see how strong Ma Yun's language skills are.

In fact, I think the speed of development of the Internet in the past two years is very surprising.I have been looking at some situations recently. Six years ago, Alibaba focused on e-commerce in China. At that time, few people thought that e-commerce in China would develop, but we never gave up.Especially the huge changes in Internet development in the past two months, such as the purchase of SKYBE by Ebay.When we launched Taobao the year before last, we felt that it was still difficult for us to compete with Ebay.But I didn't expect that after two years of development, the first is the efforts of all employees, the second is the maturity of all the Internet markets in China, and the third is the development of the overall trend. The world is paying more and more attention to China, which makes us do it in two years. It has reached something that has not been done in the past eight or ten years.

The rapid development has made the whole world pay attention to the current e-commerce. I believe that the competition of the future Internet in the whole of China within three to five years must be the competition of e-commerce, and everything we see today, such as Ebay entering SKYBE, Google entering TALK, QQ Entering Paipai.com, Baidu and Google's investment in search engines, etc., I believe that within three to five years, all people will enter our territory, that is, e-commerce.

In terms of e-commerce in Alibaba, we feel that we have some advantages as a first-mover advantage.We have been going for six years. In the past six years, we have insisted on customer first, our team, our values ​​and sense of mission. In the past six years, we have not established strong barriers to competition.

Regardless of Alibaba, Taobao or Alipay, we have made great efforts in terms of customers, but it is still unknown whether we can truly achieve world-class technology, because I think there will be another competition in the next three to five years, which is technological competition .

The above is a speech by Ma Yun.In this passage, he summed up what his company has done to let people know that the reason why Alibaba is successful is not only that they were born in a good era, not only that they encountered more opportunities, It also depends on their own efforts and struggles.In this way, people will have a comprehensive understanding of Alibaba, and through this understanding, they will like and respect Alibaba even more.

This is the role of both talking and doing.Therefore, when chatting with people, we should not only talk about ideals, but also talk about our own contributions.Especially when chatting with leaders or colleagues, you should tell more about what you have done, or what efforts you have made to complete your work.In this way, leaders and colleagues can know how much we have paid for our work, so that we can appreciate and identify with us.If we don't talk about it, and others won't take the initiative to pay attention to us, then our contribution will be meaningless.

Of course, no matter what you say, another problem will be involved, that is, how to say it.Just like telling the leader and colleagues about your contribution, don't say it too clearly, that will give people a sense of credit, which is not beautiful.When speaking, it must be natural and not too abrupt.As long as it doesn't show off, it's fine.

Expressing has never been a simple matter. On the surface, it seems that there are three key words: who to tell, what to say, and how to say, but it is actually very difficult to really express well.These all depend on our hard work and study. When we really master more expression skills, we can rely on our eloquence to gain the approval of others, thus giving ourselves extra points.

(End of this chapter)