Supreme Super Brain System Technology.

Chapter 232 Expensive maintenance costs

As soon as Su Xuan finished speaking, 8759 customer service also understood what he meant.

But feel a little embarrassed.

During the training, the company told them that if any problems arise when the user disassembles the phone privately, it is not within the scope of the company's after-sales service, and the customer will bear the consequences privately.

But it didn't say whether users can pay for it at their own expense and let the company repair it on their behalf.

Cosmos Technology Company has very strict regulations on employees. For customer service, it clearly stipulates that when encountering problems that cannot be solved by themselves, they must report to the company. As for users, they are asked to wait for the company's reply, and they cannot deal with it according to their own ideas. .

Obviously, the 8759 customer service now has encountered problems that they cannot solve.

As a good employee who abides by the company's discipline, the customer of 8759 paused and replied to Su Xuan: "I'm really sorry, Mr. Su, there is no such precedent, and the company has no regulations in this regard. So, I can't answer this question for you for the time being." , I will help you feed back the question you raised to the company specialist, please keep the phone open, Mr. Su, and wait patiently for our company's call back! Do you think this is okay?"

Su Xuan nodded helplessly, and agreed: "Okay!"

In the office of the CEO of Cosmos Technology Corporation.

Zhang Lei was busy with the documents in his hands when the landline rang.

Being interrupted so suddenly, Zhang Lei frowned, but he still pressed the speakerphone on the phone.

"Mr. Zhang, I'm Shangguan Miaomiao."

"Well, what's the problem?"

"It's like this, Mr. Zhang, our customer service here received a call from a customer, saying that he disassembled the phone privately, which caused the product to be damaged and unusable."

"Hasn't this problem already been mentioned? And before placing an order in our company's mall, an agreement box popped up, clearly stating that any problems caused by dismantling the phone without permission will be at your own risk! If you receive such a call again, you Let the customer service reply them like this! Those who want to make trouble, don't worry about them!"

"No, Mr. Zhang, it's not that this customer wants to make trouble, but he proposed that we pay for the maintenance himself and let our company repair it for him. This company didn't make clear regulations before, and I can't make up my mind here, so I came here Ask you."

"So that's the case! It's true that I haven't considered this before. Wait a moment, and I'll ask Director Liu what he means."

"Ok!"

After hanging up the phone and pondering for a while, Zhang Lei took out his phone and asked the artificial intelligence in the phone to call Liu Haoyu.

The top floor of the R&D department!
Liu Haoyu's office.

Lying on the sofa, worrying about Aunt Wang's disappearance.

Seeing Zhang Lei's call suddenly, Liu Haoyu swept away his concerns and answered the call.

"Mr. Zhang, what's the matter?"

Zhang Lei directly cut to the point and said: "Dr. Liu, the customer service department received a call from a customer, because the self-destruct device of the product was activated due to the unauthorized disassembly of the machine, and now it cannot be used. The customer means that he wants to pay for the maintenance cost himself. , let's fix it. So, let's ask what you mean!"

Hearing Zhang Lei's general remarks, Liu Haoyu nodded, understanding in his heart.

Heh, it's just been sold, and someone disregarded the agreement and disassembled the phone without permission, and they really know how to play!
Most importantly, it should be an ordinary user to be able to make such a request.

If it is those other companies in the same industry, or some people with bad intentions, such as the military, after dismantling the machine privately, even if there is a problem, they will not make this call to make such a request
It can be inferred from this that this customer is definitely an ordinary user full of curiosity.

After deliberating for a while, Liu Haoyu made up his mind, and said directly to Zhang Lei: "He actually wants to pay for it himself and let us repair it, that's okay! But, after all, he didn't abide by the agreement and disassembled the machine without permission and caused the product to be damaged. Since If you want to repair it now, then the necessary punishment is still necessary.

If you ask the customer service department to reply to the user, he can pay us to repair it himself. The repair fee is 3999, which is limited to the damage caused by the unauthorized disassembly of the machine. If there is any other damage, the repair fee will be recovered.

Ask him to send the product back, make a diagnosis first, then pay the maintenance fee on our universe mall, and finally repair it and send it back! "

"Mr. Zhang, just do as I said!"

Liu Haoyu managed to finish the conversation, but Zhang Lei on the phone was already dumbfounded!
I couldn't help but muttered in my heart: Mr. Liu is still as pitted as ever, but the self-destruction of the product caused by repairing and disassembling without permission, it costs 3999, which is really a bit of a trap!

However, Zhang Lei also knows in his heart that dismantling the product without permission will cause a self-destruct device. It is not a joke, but it will really self-destruct.

It's just that some important components inside are destroyed, which are also the core components of the 3D holographic projector.

The reason for this is also to prevent the product from being cracked and used by others after it is sold.

Seeing that Zhang Lei hadn't spoken for a long time, Liu Haoyu asked in confusion, "Mr. Zhang, are you still here?"

One word awakened Zhang Lei who was distracted, he came back to his senses, and quickly replied with a smile: "Yes, I was thinking just now, why are you still such a pit!"

Liu Haoyu said: "Come on, I have nothing else to do, so I'll hang up first! Don't forget to make arrangements as I just said."

"Okay, I understand, don't worry!"

As soon as the phone was hung up, Zhang Lei told Shangguan Miaomiao what Liu Haoyu said.

Then, don't bother to pay attention to this matter!
Shangguan Miaomiao was a little dazed when he heard what Zhang Lei relayed.

I was shocked by the black heart of the chairman!
3999 Ah!
It's just a repair. Although it is a core component, the price seems a bit too low!

Sigh, but who told these people to disassemble the phone privately without listening to the persuasion in the agreement?

It can only be counted as what they deserve!

"Forget it, leave him alone, just do your own thing well, these inexplicable things are out of my control."

Shaking his head, Shangguan Miaomiao put aside all the thoughts in his heart.

There are two landlines on Shangguan Miaomiao's desk, one is for the company's internal use, and the other is the customer service phone.It's just that in normal times, incoming calls from outside are not transferred to her phone.

Only when some problems that cannot be solved by the customer service below are reported to her, Shangguan Miaomiao will use this phone to call the user to solve the customer's problem.

Soon, Shangguan Miaomiao called Su Xuan's mobile phone number.

Su Xuan, who had waited for less than ten minutes, was overjoyed when he found that Universe Technology had called back.

Thinking happily: I didn't expect that Cosmos Technology Co., Ltd. handles things very efficiently!
(End of this chapter)