i am miss

Chapter 29 Inspection
Whether it is because of the service attitude or the complaints about the price of the items, they have all been well resolved.

Lei Hongyi pointed to another special complaint and explained to Gu Xinning: "This complaint is a misunderstanding between the customer and our staff. The staff made a mistake and missed a product. After explaining to the customer, they request to re-swipe. Rejection, the situation explained by the staff, the customer did not accept it, so he complained."

As a service industry, you will meet all kinds of people. When facing customers, right or wrong is not the most important thing, but at the same time, you must take into account the hearts of employees.

Although Lei Hongyi didn't use many words, Gu Xinning could tell that this customer seemed a bit difficult. "How did you deal with it?"

"The customer hadn't paid at the time, so I asked the staff to apologize to her and fined her [-]. I persuaded the customer to buy the product again, and immediately checked the quantity of the product against the receipt." Lei Hongyi explained, "The customer agreed."

Gu Xinning understood after a little thought. Everyone knew what to do. Sometimes it was just a matter of saving face. He would apologize when he heard it. There was nothing he could not agree to.The employees still need Gu Shi to pay their wages, no matter how wronged they are, they have to endure it, not to mention that the employees missed the purchase of the products in the first place.

Just doing this will make the employees feel a little chilled. After all, she discovered it in time and worked hard to solve it to avoid losses to the company.

"The staff agreed?" Gu Xinning asked lightly.

"If you don't work carefully, you should be punished." Lei Hongyi smiled, "But because we found the products without barcodes in time, we will give you a reward of [-] yuan this month."

Lei Hongyi's solution not only appeases customers, but also convinces employees. It also prevents employees from being deceived by worrying about making mistakes. As long as they find mistakes and correct them in time, the company will not punish them.If the customer doesn't care about it, there is no need to even apologize.

Of course, if the work is not meticulous and fails to find out in time, when the customer walks out, the system of the mall will automatically warn that there are products that have not passed the code, and the employees will have to be punished at that time.

"It's not bad." Gu Xinning nodded in appreciation.

Standing aside, Mu Xuan looked through the things Gu Xinning had just bought, and leaned into her ear to tell her about the situation, which made Gu Xinning frown.

Lei Hongyi has been paying attention to Gu Xinning, seeing her expression change at this moment, his heart skipped a beat, is there something wrong?
Gu Xinning took out the product he just bought from the bag, checked it against the detailed list, pointed to a place and said to Lei Hongyi: "The communication between people in different positions in the store is not enough. Look, I just bought it. For promotional items, buy two get one free, but when paying, it is three, which means there is no promotion."

Lei Hongyi's expression changed. After working in the mall for so long, he naturally knew where the problem was. "Products for promotional activities should prepare new barcodes. It has not been operated in the background. It is a problem with our work." Lei Hongyi immediately admitted his mistake.

"Businessmen should tell the shopping malls in advance if they want to do promotional activities, shouldn't they?" Gu Xinning frowned, "At that time, all these preparations should be done well, right?"

"Yes." Lei Hongyi nodded.

"It seems that there is still a small problem, so pay attention to it in the future." Gu Xinning confessed, "Check the records later to see how much was sold, and if you can find a customer to make up for it, try to make up for it."

Some customers in Gu's Mall have membership cards, which are recorded at the time of payment, and they should be able to find contact information.

"Well, I'll do it this way." Lei Hongyi's face was a bit ugly. He had behaved well, but something went wrong in the end. It's time to take care of it. At least the process must be strictly stipulated.

Gu Xinning said with a smile: "Okay, don't be nervous, I won't come here to correct mistakes, this mall is already well managed, I'm just picking bones."

"Thank you for the compliment, President, I will work harder." Lei Hongyi said loudly.

"Well, I still have something to do. You are busy with yours, so I'll go first."

Gu Xinning planned to go directly to Licheng Hospital after leaving the shopping mall, and did not hide the purpose of this visit from Mu Xuan.

Although he did not come with his parents, Gu Xinning called his parents every day to know which ward his parents lived in.

"When I go back, prepare a gift for me. I plan to give it to Lawyer Min. Find a suitable one." Gu Xinning instructed Mu Xuan.

Mu Xuan replied while driving: "Okay, but you can lend me one for Secretary Ding. Women are more experienced in buying gifts."

"Then I might as well just tell Secretary Ding to do it." Gu Xinning said angrily.

Mu Xuan had a playful smile: "That's even better, but Secretary Ding has to find someone to drive and carry things."

"There are reasons for everything, you two can go together then." Gu Xinning responded with a smile.

The facilities and environment of Licheng Hospital are very good, and there are many patients.When Gu Xinning saw it, he was thankful that he insisted on booking a single room with accompanying staff for his parents. There were many patients in Licheng Hospital, and even the corridors were filled with patients with hanging needles. Not only did there not be any extra beds For the relatives who accompany the patients, there is no room for them in the corridor.

"Dad, Mom." Gu Xinning found the room, explained his identity to the nurse who was taking care of him, and was allowed to enter the room.

Li Guanglin and Fang Xiu looked up in surprise, Fang Xiu hurried over and pulled Gu Xinning: "Why are you here?"

"I'm late." Gu Xinning said angrily.

Mu Xuan then entered the room, put down the things he was carrying, and called out, "Hello, Uncle and Auntie. I'm Mu Xuan, President Gu's secretary."

"Hello." Fang Xiu encountered this kind of situation for the first time, and she didn't know how to deal with it. In her mind, her daughter brought someone, it should be her boyfriend or something.However, Xin Ning is still young, if she really brought a boyfriend over, she would still have a headache.

"Mu Xuan, you can take a stroll by yourself." Gu Xinning was afraid that Mu Xuan would be uncomfortable in the ward, so he said, "I will call you when I have to leave."

"That's fine." Mu Xuan didn't want to affect their family's self-speaking. It's not good for him to be an outsider.

Gu Xinning pulled Fang Xiu to Li Guanglin's side and asked, "Dad, are you still used to living here? What did the doctor say?"

"Hospitals don't care about getting used to it." Li Guanglin was happy when he saw Gu Xinning coming. "The doctor just checked the situation and will have an examination tomorrow. I don't know the details yet."

Fang Xiu nodded repeatedly at the side: "The doctor said that he will try his best to cure your father when he comes here. This doctor is a doctoral supervisor. He has a very good attitude. He came here three times yesterday. A knowledgeable person is polite. "

Gu Xinning also respects those real intellectuals, who place the most importance on research and don't care about fame and fortune.Nowadays, many people are lost in the era of materialistic desires, but there are also people who stick to it.

"Okay." Gu Xinning sighed, "I don't have much time to accompany you, if you need anything, just tell me directly, don't think about saving this, saving that, the biggest thing now is to let Dad's body recover , Mom, are you right?"

"Yes, but some things don't need to be wasted, so don't waste them." Fang Xiu has been diligent and thrifty all her life, and it's not easy for her to change it all at once.

"I'm already making money now. The purpose of making money is to support you all. Let me solve all the problems, okay?" Gu Xinning said solemnly, "Trust my ability, don't worry about money."

Li Guanglin and Fang Xiu once again sighed in their hearts, it was luck that they got a daughter like Gu Xinning.

Gu Xinning had to rush back to Liangcheng, only talked to her parents for a while, went to the doctor to find out about the situation, and told the doctor to contact her if the money was insufficient.

In the next few days, Gu Xinning was looking into the operation of Gu's shopping malls in nearby cities, and found problems, big and small.The rumors about her in Liangcheng gradually cooled down, and she also had time to inspect several shopping malls in Liangcheng.

Organized the problems found in Gu's Mall into files, and passed the files to the various managers and the operation department to solve such problems in a centralized manner.

The products that are about to expire should be cleaned up in time, and some products have the problem of wrong price. The products whose prices have been adjusted for activities should pay close attention to the prices when they are charged, and there are also cases where the labels do not match the items on the counter...

Gu Xinning sorted out all these small problems and small details, and asked all shopping malls across the country to focus on rectification.

After these rectification measures, there are many complaints in the shopping malls below, but Gu Xinning doesn't care, she will never let go of what should be rectified.

Tao Yumei hasn't interfered with Gu Xinning's decision-making recently, and she seems to be still checking Gu Xinning's level.It may not be so easy to get Gu Xinning out of the position of president now, and it is difficult for her to get a few shares to support her now, after all, Gu Xinning just made money for them.

"Xin Ning, you've been so busy these days that you don't see anyone." Tao Yumei said kindly, "But you must spare some time in two days."

"What's the matter?" Gu Xinning asked puzzled.

"You have been at Gu's for a while, and you should have adapted to the life here." Tao Yumei said as if Gu Xinning was a foreigner, "Now you are also the helm of Gu's shopping mall, a business partner. , It’s time for our partners to meet.”

Tao Yumei devoted herself to planning for Gu Xinning, which also reminded Gu Xinning of this incident in her previous life.

"I've arranged to hold a party at Gu's on this Saturday night, and I'll invite businesses that have cooperated with Gu's to come." Tao Yumei kindly reminded, "When you come out to meet them, remember to at home."

It sounded good, but in fact Tao Yumei wanted her to make a fool of herself at the party and to discredit Gu Xinning's current image.

Gu Xinning still remembers that when she appeared in front of everyone, all she saw was a mocking expression of astonishment and holding back her laughter.

(End of this chapter)