urban bible

Chapter 561 Weaknesses of Changying Products

"You know me?" Lin Dong was a little surprised. The other party was so familiar with him. Obviously, it was unlikely that it was just because he had seen or heard about him on the news. He might have studied himself.

Qiu Jun said with a smile: "Of course I know Mr. Lin's name. If I say I know him, I also know him - I am also a user of Flying Wolf Virtual Helmet and a member of Huahua Search. Moreover, I also asked someone to get it. A Tengjiao speeding car... So, Mr. Lin, do you understand?"

Lin Dong suddenly understood. It turned out that he was a fan of Changying Group. He basically used all the products of Changying Group!
"After using these things, how do you feel, tell me?" Lin Dong asked directly.Although he is very confident in his products, after all, he cannot represent the feelings of all users, so Lin Dong still wants to hear the thoughts of these users.

"Come on, sit first." Qiu Jun pulled a chair in the exhibition area and handed it to Lin Dong, then pulled another chair himself, sat down, waved to the service staff to pour a glass of water, and then continued: "To be honest, it's easy to use. very nice!"

Lin Dong didn't speak, he knew that Qiu Jun would never use these words to represent his thoughts.

Sure enough, Qiu Jun just paused, and then continued: "Let's just talk about this search for planting flowers. To be honest, this search is really convenient for those of us who make games! As you know, a lot of images, materials It’s really not easy to find things like that on the Internet! It’s no exaggeration to say that there are so many things on the Internet, but it’s really difficult to find the right one! Many times, it’s just a matter of reluctance, and it’s fine to find something that works, but Maybe I accidentally saw a more suitable one not long later, that kind of mood... don't mention it!"

"But with flower search, it's really different! At least it's so easy to search for images and picture materials! You don't know," Qiu Jun said excitedly, "We are now making game progress, because of the flower search , almost one-third faster than the progress, that efficiency, tsk tsk!"

Lin Dong listened and nodded slowly. The effect of planting flower search is indeed testable. At least for now, it has greatly accelerated the efficiency of users, and the word of mouth has always been relatively good—more importantly, there has been no The image search engine that can surpass it appears, so it makes users feel so good.

Of course, this does not mean that there is no problem with flower search.It only refers to image search, and flower search has little potential for improvement. After all, even in parallel time and space, flower search will only be a small change in the future.In terms of technology, it is quite mature.

"However, Mr. Lin, don't take offense if I tell you some things." After Qiu Jun praised the flower planting search, he saw that Lin Dong's eyes were clear and he didn't feel complacent, so he changed his tone .

"You said, I asked you how you feel, not just to listen to good things." Lin Dong smiled, this Qiu Jun is a bit interesting.

"Then I'll say it." Qiu Jun said frankly: "The service quality of planting flowers search is still far behind the search function. I have encountered customer service delays. Some problems, obviously only need to plant flowers Searching for things that can be solved by internal communication, the customer service insists on making us wait, saying that they have no authority, and wait for a reply in one to three days...Sometimes things are urgent, and they have to be resolved in a few minutes, but the customer service is rigid. If you have to wait—the result is that the matter is wasted..."

There is no problem with the search technology for planting flowers, but the service to users needs to be strengthened, which Lin Dong himself knows in his heart.

However, this is easier said than done.After all, serving this kind of non-objective affairs is not like programming, you will strictly execute it after you compile it.Service needs people to do it. As long as it is done by people, there must be subjective things. Whether the customer service mood is good or not, and whether the attitude is correct will affect the quality of service. Lin Dong told He Dongcheng this, but He Dongcheng's temper There are elements of good old people in this book, and sometimes, it is inevitable that they will be lenient.

But what Qiu Jun said, Lin Dong knew, could actually be improved.

Customer service is not completely in harmony with each other. Some people have mediocre relationships, or even just colleagues. Some people don’t want to talk to other customer service and technical personnel. Phone calls, but it is quite common to be inactive in solving problems.

It seems that it needs to be rectified!

After Qiu Jun finished speaking, he said with a smile: "This is just my family's feeling. It may be biased. Don't worry about it, Mr. Lin."

Lin Dong said solemnly: "Although the flower search is mainly a software function, the service quality of the customer service cannot be ignored. Many people do not have access to the internal staff of the flower search. What they can feel is the customer service. They represent the flowers. Naturally, the image of the search to the outside world cannot be ignored!"

Speaking of this, Lin Dong smiled and said to Qiu Jun: "Think about it, you can just use search, if you have any questions, go directly to the customer service, but the cold attitude of the customer service, or the formulaic answer, let you Will you feel a diaphragm? The original favor of planting flowers and searching will definitely drop a lot!"

Qiu Jun nodded, he must understand this truth, and because he wanted to grow flowers and search better, he would honestly express his feelings.Seeing Lin Dong's young age, he thought he was a technical boss, but he didn't expect to see these aspects thoroughly, which is really surprising.

"What about other products?" Seeing Qiu Jun's expression, Lin Dong changed the subject without commenting.

Qiu Jun felt that Lin Dong really wanted to ask about his own feelings, and some thoughts that had been born because of being close to each other disappeared, so he said more frankly:

"Flying Wolf Virtual Helmet, to be honest, is the best of its kind. It is three or four levels higher than other technologies with the best technology! At least in terms of fidelity, anti-glare, color and data transmission Basically no problem."

He knew that Lin Dong didn't just want to hear compliments, so he directly talked about the problem he felt: "The fly in the ointment is that it doesn't feel so satisfactory to operate... It's not very convenient to rest."

"As for the Tengjiao Speeding Vehicle, this one is much better than similar products... It is second to none in terms of appearance, start-up speed, and energy saving. To be honest, it is really difficult to find faults in this aspect. It's just me I mentioned it to some friends who have the same hobbies. They said that it would be great if they could take off and land on the spot... After all, not all places can find a runway with a suitable takeoff distance—at least in Haishi, not easy!"

This is really a problem!
(End of this chapter)