Give you a company, see how you manage

Chapter 47 "All-employee Bossism"

Compared with material conditions such as "money" and "remuneration", employees actually care more about the existence of "discretionary power".That is to say, employees hope to have more "autonomy" in their work and enjoy a greater "sense of accomplishment".Nanguo Toyota Co., Ltd. is the most successful company among Toyota dealers in Japan.It has created many "myths" in the same industry, and no one has surpassed it until now—the undisputed "customer satisfaction" ranks first in Japan; Can sell a new car; the top choice of "job aspirational companies" for local college and junior college students... Despite this impressive achievement, the secret to this business's success is actually not complicated.

— For a long time, this company has been pursuing a management philosophy of "leaderlessism", or to put it another way, it is "all-employee bossism".This company has thoroughly strengthened a "detail" in its daily operation and management—trying to "weaken" the existence of managers and "strengthen" the existence of employees themselves.For employees, there is no so-called "leadership" in the enterprise. Whether everything should be done, how to do it, when to do it, to what extent, etc., all need to be observed, thought and comprehended by the employees themselves until they "pay actions".Every employee is like this, and the whole enterprise is like a machine made up of many gears that "mesh" with each other, which can run at high speed and accurately.Of course, employees will also make omissions and mistakes, but even at such a moment, it is not necessary for managers to directly correct and reprimand—because everyone is operating in an "orderly" manner as a "whole", so mistakes may occur. The employee will inevitably affect the normal work of other colleagues. At this time, the affected employee will take the initiative to communicate with the employee and deal with the problem together.In fact, for employees, "someone manages" is a "easy" and "happy" thing - which behaviors are right and which are wrong, when to do things, and how to do them You don't have to worry about anything like that.But the state of "no one cares", that is, the so-called "duck release" is very "horrible".

You have to use your own brain, judge, and act on your own every word, deed, and every move-this is actually a particularly "tiring" thing.Therefore, it is actually very difficult to achieve this, and it requires a long-term running-in.But the boss of this enterprise has such a "clumsy" energy and "tough" energy.It took him more than [-] years, during which he experienced countless setbacks and failures, and finally made the "unbelievable" management style of "all-employee bossism" a reality in his enterprise.In fact, the boss was able to think of the idea of ​​"all-employee bossism" because of "helplessness".As we all know, Japan is a country that implements the "lifetime employment system", which to a certain extent has the characteristics similar to the "enterprise-run society" in China's planned economy era.

In addition, the quality of the Japanese is very high, and they are famous all over the world for "love the company like home", so the so-called poor "ownership awareness" of employees basically does not exist in Japanese companies.However, just because Japanese employees are too "honest" and "obedient", employees of Japanese companies also suffer from the relatively serious drawback of "lack of initiative and creativity".Therefore, although Nanguo Toyota had reached a fairly good operating level in the mid-[-]s, the boss increasingly felt that he had encountered a serious development "bottleneck".After long-term observation, thinking, and doing a lot of "employee satisfaction" surveys, the boss came to a conclusion-compared with material conditions such as "money" and "remuneration", employees actually care more about "employee satisfaction". The existence of "judgment power".That is to say, employees hope to have more "autonomy" in their work and enjoy a greater "sense of accomplishment".

So the boss resolutely offered the "killer trumpet" of the "all-employee boss system", hoping to bring a new turning point for the company by giving employees great "discretionary power".However, in an "authoritarian society" like Japan, the strict "superior-subordinate relationship" has infiltrated the blood of the Japanese. "Orders from superiors" are everything, and employees must obey unconditionally—this is a deep-rooted tradition in Japanese companies, and it is easier said than done to change!Therefore, in the process of reform, the pressure and resistance encountered by this boss can be imagined.But with the firm belief of "not giving up until the goal is reached", he insisted on overcoming it.We finally saw the day when the reform "flowered and bore fruit".

A sentence that the boss said is still unforgettable to me-"I don't actually have any secrets. What I do is actually only one thing: Ask my employees to be a little better than the usual level every day, so keep going , This year will be a big change. This is what I have been doing for the past few years."Under his "precepts and deeds", all managers of the company strive to be a model of "educating people", push their employees forward as much as possible, and leave the opportunities of "stage" and "show limelight" to their own employees.They themselves feel at ease as an "invisible person".The general manager of this company is such a typical example.He said to the reporters who came to interview: "My biggest job now is to make myself the 'most useless person' in this company, or even a 'redundant person'. If I do this, I will be considered 'done'. For the rest of the time, I am very satisfied to be able to 'help' my employees."Among such a group of managers, the "motivation" of employees can be imagined.It is not surprising that a company can have such a "highly motivated" team and achieve a "miracle" in performance.

In addition to the "all-employee bossism", the boss of this company also has a "killer trump card" that I admire very much-he is a typical person who "can make troubles" and "know how to be fooled".He is like Yuan Lang in "Soldier Assault". He is always thinking about some "unbelievable" "moths" in his mind, and he will always bring many surprises to employees by surprise, so that employees live without lack of "excitement" every day. environment.Therefore, his employees can maintain their "curiosity" and work enthusiasm for things for a long time, and they are always in a good "state".In an interview with a reporter, he said: "The most exciting thing for me is to hear employees say, 'I don't know what the boss has been thinking about all day, and what will happen'.".He believes that letting employees know what's going on in the boss's mind without understanding the boss's true intentions is "the best state"-it's bad to ignore the boss's "moths" completely, but it's also good to fully understand the boss's intentions. It will reduce the "curiosity" and "expectation value" of employees, and the expected effect will not be achieved.With such a boss who persists in "fueling the waves", Nanguo Toyota will inevitably continue to "ride the wind and waves" in the days to come and create new miracles one after another.

(End of this chapter)