Run a profitable clothing store

Chapter 36 Clothing Store Daily Process and Inventory Management (1)
This chapter mainly describes the management of the daily process of the clothing store, from the formulation of the process plan, the preparations before opening, the main work during the opening, and the inventory after the closing of the opening, etc., and introduces the relevant knowledge of the management work in detail.

Preparations before the opening of the clothing store

Before opening the door for business, the clerk of the clothing store must prepare in advance the items and items needed for sales on the day, laying a solid foundation for the opening of the store.The preparations before opening must be adequate and meticulous, so that during the process of opening the door to welcome customers and selling goods, you can concentrate on receiving every customer in a leisurely manner, improve work efficiency, and ensure service quality.The preparation work before opening is an important link for the clerk of the clothing store to do a good job in sales.Therefore, clothing store clerks should arrive at the store before opening the door, change into work clothes, wear badges, and start preparing for the day's work.

1. Participate in the morning meeting

The cabinet team leader should arrange the work plan and work focus of the day to all cabinet team members.Each salesperson reports the previous day's sales situation, problems encountered and solutions to the cabinet leader, and recites business polite terms aloud.

2. Do a good job in the hygiene of clothing stores and business areas under their jurisdiction

A clean and bright business place gives customers a good impression. Always keep the clothing store and the business area under its jurisdiction clean, make the interior clean and bright, and ensure that there is no garbage, no sundries, no stains, and no paper scraps inside and outside the clothing store. Etc., the doors and windows are bright, the indoor air of the clothing store is fresh and circulated, and the advertising signs are scrubbed brightly. When customers enter the clothing store, they will be impressed.The hygiene of the clothing store is good or bad, which marks the appearance of the clothing store and the level of civilized business.Therefore, clothing salespersons should not take it lightly, and try their best to clean and scrub every corner of the clothing store.

3. Check the goods and prepare enough goods
On the basis of checking and checking the remaining clothes of the previous day, the clerks of the clothing store should prepare enough clothes for the day according to the characteristics of the clothes they operate, and always keep the shelves with complete varieties and sufficient quantities. When replenishing goods, they must carefully check Whether the clothing is damaged or deteriorated, etc., to avoid the trouble of returning the goods after sale.

4. Organize and display products
Commodity display is to achieve eye-catching, beautiful.The products displayed on the windows, counters and shelves must be sorted out before opening every day to ensure that the theme is clear, the focus is prominent, the appeal is strong, and the publicity effect is good.The window display should reflect the characteristics of the business and have the function of guiding consumers.The clothes on the counters and shelves should be plump and tidy, with coordinated colors and a balanced layout, so that customers can see them clearly at a glance.Related products should be placed together to facilitate customers to buy.For fashion and seasonal clothing, it should be placed in a conspicuous place as much as possible so that all varieties can meet customers.Seasonal and marketable clothing should be placed in eye-catching and easy-to-reach places according to seasonal changes and customer buying habits.When arranging the displayed clothing, it should be noted that all the displayed clothing must be available, otherwise the displayed clothing will be removed and replaced, and the unsold clothing cannot be displayed.

5. Check price tags on clothing
The clothing displayed in the clothing store must be marked with a clear price, which is conducive to customers' visits, purchases and supervision, and reduces the questions and answers between customers and clothing store salespersons. It can help clothing store salespersons familiarize themselves with the prices of various clothing styles, and be accurate and fast in business Accurately calculate the payment for goods to avoid incidents such as selling wrong prices.The price tags in the clothing store should adopt the price tags stipulated by the state, which are generally marked and checked by the price clerk of the clothing store or the manager of the clothing store.Before starting business, the clerk of the clothing store must carefully check whether the price tags of the clothing are complete and whether there are any missing labels.Whether the clothing sold is consistent with the item number and variety on the label, whether the handwriting on the label can be seen clearly by customers, and whether the contents to be indicated on the label are complete. , styles, etc.If any wrong price or missing label is found during the inspection, it should be corrected and filled immediately, and the label should be hung or placed on the clothing.Avoid situations where there is stock but no price, or there is a price but no stock.It is necessary to ensure that there is a price for the goods, a sign for the price, a sign in place, a complete label, and a consistent price.

6. Do a good job in unpacking and matching of clothing
When selling goods, in order to speed up the sales and save customers’ waiting time, the clerk in the clothing store must unpack, classify, select, and organize the goods that need to be sorted and subpackaged before opening or during the free time of the business. .For example, fabrics should be placed neatly, foreign trade clothing should be ironed and flattened, check whether the buttons are falling off, whether the seams are open, whether there are threaded ends in the seams, and whether the zippers are missing teeth. If any problems are found, they should be repaired in time.Underwear, cotton sweaters and trousers are usually in big bags. In order to facilitate customers to buy and improve sales efficiency, clothing store clerks have to unpack the big bags and organize each small bag before opening the clothing store.

7. Prepare items for sale

In order to be able to operate quickly and facilitate customers when receiving customers, the clothing store clerk must prepare all the items needed for business before starting business, and put them in a fixed position that is easy to access.For example, plastic bags for packaging, binding ropes, tapes, etc. must be placed in easy-to-reach places according to usage habits, so that what is needed in the work is available, so that the business work can proceed smoothly.

8. Prepare billing tools and change
Regardless of whether the clothing store implements the business method of invoicing and collecting money or the clothing store salesman sells goods and collects money, in order to improve work efficiency and facilitate customers to purchase, clothing store clerks need to prepare tools for invoicing before opening. Such as ballpoint pen, carbon paper, billing book, etc.The cashier should be prepared to prepare enough small denomination change for change, so as to avoid failure to change change, make customers change change, make customers wait or match other products, etc. These situations are likely to cause customer dissatisfaction.

9. Prepare packing materials
Before opening, the clerks of the clothing store should prepare packaging materials of different specifications according to the characteristics and needs of their own clothing for sales.Clothing packaging is an indispensable condition for clothing circulation. Especially in modern society, people pay more and more attention to outer packaging. In addition to protecting its quality, use value and hygiene, clothing packaging also plays a role in beautification.Therefore, when clothing store salespersons prepare plastic bags, handbags, and wrapping paper for packaging, they should be neat, tidy, and wrinkle-free, which can not only play a beautiful role, but also effectively save circulation costs.

10. Check the meter

Clothing store clerks, after finishing all the preparations required for business, should check whether there is any inappropriateness in their appearance, such as messy hairstyles, peeling off makeup, stains on work clothes, dusty shoes and socks, and long tubes of female clerks. If there are holes in socks, etc., if there are these situations, they must be remedied in time to ensure a good impression on customers.

Jobs While Clothing Stores Are Open

Clothing store clerks should not only have the desire to love their job and serve customers wholeheartedly, but also have rich business knowledge and skilled operating techniques. Only by choosing satisfactory clothing can we achieve the goal of high work efficiency and good service quality.Clothing store clerks have a set of work procedures in the sales process, although it is coherent, it can also be divided into several links, and each link has different operating techniques and requirements.The basic requirements of vending technology are proficiency, accuracy, speed and grace.

1. Preparation and reception

Clothing store clerks should be ready to receive customers with full spirit and beautiful appearance.It is necessary to ensure that people are on duty, their hearts are on duty, they do not do private affairs, they do not do private work, and they do not leave their posts.When a customer walks into a clothing store, the clerk should greet the customer with a smiling expression, take the initiative to greet the customer warmly and politely, and say the first greeting - "Hello, welcome."The first sentence should be asked kindly, and the address should be appropriate, otherwise it will arouse customers' resentment.When receiving customers, different titles should be used according to the different ages, genders and local habits of customers.In the civilized language for receiving customers, generally use "welcome, please, hello, please wait a moment, okay, it's okay, sorry, sorry, thank you, goodbye, welcome to come again next time" and so on.Although these casual words are common, they reflect the morality of polite hospitality and make customers feel respected.In the reception process, the salesperson of the clothing store should be good at observing every move of the customer, understand the buying psychology of the customer, and recommend products to the customer according to the needs of the customer.

2. Introduction to sample display
When the customer stands in front of the clothing, when the customer seems to be looking for something, when the customer meets the clothing clerk, when the customer points to a certain clothing, it is the best time for the clerk to introduce to the customer.

The clerk should show and introduce a certain service to the customer without losing the opportunity. At this time, the clerk should pay special attention to the expression of the customer, and according to the customer's preference, take the trouble to show the customer a sample, so as to arouse the interest of the customer and arouse the customer's desire and desire for a certain clothing. Enthusiasm makes customers happy with the clothes they choose.If the clerk lacks this kind of observation, or is unwilling to display the product many times, the customer will feel left out and give up buying.The introduction and display in the sales process is a very important link. It is reasonable and reasonable for customers to pick and choose when purchasing. This is also the due right of customers. It is the duty of shop assistants to provide services for customers. Shop assistants must understand customers This kind of mentality, warm and polite, kind and thoughtful, tirelessly show the introduction to customers, so that customers can buy satisfactory clothes.

3. Take the goods
It seems easy for shop assistants to introduce clothing to customers and take products from shelves or counters, but it is difficult to do.When the clerk takes the clothes quickly, accurately and properly placed, he can show the whole picture of the clothes to the customers, thereby attracting customers.If it is not handled properly, the movement is slow, and the error rate is high, it will give customers the impression that the clerk is unskilled, not serious, and irresponsible, and then makes customers doubt the quality, quality and price of the clothing.Therefore, clothing clerks must master business technology, be familiar with clothing knowledge and the location where clothing is stored.When taking it, you must be sure, with quick hands and feet, and coordinated and graceful movements.The salesperson of the clothing store must develop a set of excellent skills. Not only is he familiar with the style, specification, model, and storage location of the clothing, but he can take it correctly at hand, and he must be polite when picking up the clothing. Injure the self-esteem of customers and cause misunderstandings.When picking up the clothes, the action should be light, handle with care, and the position when putting it back should meet its characteristic requirements, which is convenient for customers to appreciate and identify.

4. Sales pricing
Sales pricing refers to the calculation work of clothing store clerks in the sales process.Settlement and payment collection is an important part of the transaction process.The ability to settle accounts is very important for clothing store clerks. If the clerk's calculation level is not high and the calculation is not proficient, it may affect the speed of sales, reduce work efficiency, and may also make mistakes, which will affect the work and bring harm to customers. Inconvenience.This requires the clerk to practice basic skills hard, master proficient and fast calculation methods, memorize the prices of various clothing items, and carefully calculate each business, so as to avoid mistakes due to inattention and unserious work attitude during work. The loss of stores or customers will have a negative impact on the image of clothing stores.

5. Billing at the time of transaction

When the customer selects and confirms the purchase of clothing, the clerk must issue a shopping payment ticket or invoice in a timely manner.When billing, you must carefully check whether the price of the clothing is correct again, so as not to misread the price label and issue the wrong ticket. Fill in the contents of each column carefully according to the requirements in the ticket, and carefully write the name, origin, price, quality, and item number of the clothing. Fill in clearly and cannot be omitted.The handwriting should not be sloppy, but should be easy to read, and simplified characters should not be written arbitrarily.Especially for numbers, upper and lower case must be written correctly, and the face of the ticket cannot be altered.If there is any return, the original invoice must be taken back, canceled and invalidated, and a red ticket should be issued to return it.The receipt and storage of invoices must be handled strictly in accordance with certain procedures, so that there is registration when receiving and using, and check whether there are missing pages or incorrect numbers in the invoice book, and take timely measures if found.When it is used up and returned, it is necessary to check whether the ticket and the payment are consistent, and to register and return it.Invoices should be kept carefully in case they are lost and give bad people an opportunity to cause accidents.

6. Collection and change of sales payment

Collecting money and making change is an important job for a clothing store clerk. If the cashier is not concentrating, moves slowly, or behaves impolitely, it is more likely to cause mistakes or customer dissatisfaction.The requirements for the cashier's work of collecting money and making change are accurate, fast, busy and not chaotic.There are cashiers in Dazhong shopping malls, and the clerks in clothing stores only issue receipts. Some customers pay by themselves, and then pick up the goods after inspection.Small clothing stores generally have clothing store salespersons who issue invoices and collect money by themselves, and then cashiers collect money.No matter which payment method is adopted, it should be set according to the specific conditions of the clothing store for the purpose of facilitating customers and benefiting the management and operation of the clothing store.For clothing stores that adopt the business method of paying with one hand and delivering with one hand, the cashier must carefully calculate the price and collect the money carefully.Repeatedly check and then give change, sing and pay when receiving money and change, which is convenient for customers to remember, supervised by other customers, and also convenient for clothing store clerks to check clothing prices.In a clothing store with a cash register, the clerk of the clothing store must check the unit price and quantity of the product, fill in the payment form, and enthusiastically guide the customer to pay at the cash register, and then pay the goods with the payment receipt.When delivering the goods, the clerk must carefully identify whether the seal on the payment slip is true and clear, to prevent forgery and impersonation, and check the number on the payment slip to avoid taking the wrong one.

7. Packaging
Packaging is for the purpose of neatness and completeness of the goods purchased by customers, avoiding stains, easy to carry, beautiful appearance, improving the value of clothing, selling signs, advertising effects, etc.therefore.Packaging clothing is the most important skill in the sales process of clothing store clerks.Clerks in clothing stores must study hard and practice hard to master packaging technology and improve service quality.Packaging goods is a job with high requirements, strong technology, strict standards, and complicated technology. In addition to mastering general packaging technology, clothing store clerks must also pay attention to reasonable use of packaging according to the size, weight, shape, and use of clothing. Supplies, pay attention to the firmness, economy and beauty of the packaging.When packaging, check whether the item is damaged, otherwise it cannot be packaged for sale.Packaging materials should be used rationally according to different garments to prevent waste.Different packaging methods are used for different garments, and items that can be packaged together must be properly organized and packaged together.The purpose is beauty, economy and convenience.

Grasp the business interval of clothing stores
During the business process, when there are many customers, the clerk must concentrate on serving the customers with all his strength, and do a good job in reception and sales work; Sexual work, so that the mind is not disturbed when busy, and the mind is not scattered when idle.Do a good job of auxiliary work so that the next round of sales can be carried out better.

1. Organize and add products

Clothing store clerks must organize, classify, and place the clothing selected by customers during the business process.Due to the customer's selection, the clothes are bound to be messed up, and the clerk must use the short free time to quickly sort and place the messy clothes.Check the sales of clothing. If you find that the items on the shelves or counters have been sold out or are about to be sold out, you should make up for them in time so that the number of clothing sold is sufficient and the colors and varieties are complete.To clean the shelves of dust or contaminants, you can also use your free time to take inventory of the clothing you sell in preparation for shift changes.

2. Practice basic skills

Salespersons of clothing stores can use their free time to practice the basic skills of service.Learn about clothing knowledge, memorize its name, price, etc., learn calculation techniques and methods, and be familiar with product display locations, etc.Only by studying hard can you master the skills of clothing sales.

(1) Organize payment and bills.The clerk can use free time to sort out the payment or sales order, do a good job of summarizing invoices, check the goods and sales invoices, and avoid wrong receipt and payment of goods.

(2) Check the purchase and sale procedures and payment for goods.The clerk should use free time to check the purchase and sales procedures. According to the product name, style, quantity, and price on the purchase receipt, check the remaining physical goods for sale, whether the pricing is correct, check whether the price tag is consistent with the clothing sold, and summarize the sales quantity. Check the sales payment to ensure that there is no error in the quantity of clothing and the payment income.

(3) Disassemble and repack products.When the business is free, the clerk should check the sales of clothing. If some clothing shelves are found to be out of stock or have been sold out, they should make up for them in time in order to receive customers quickly.

(4) First external and then internal.Shop assistants use their spare time to do some auxiliary work in order to provide better and faster service to customers.It is the duty of the clothing store salesperson to receive every customer well. Therefore, no matter under what circumstances, we must always put good customer reception at the top of all tasks.Shop assistants should not neglect customers because they are busy with auxiliary work, even if they are inspected by the leaders of the cabinet team, they should not neglect customers.In addition to doing their own job well, the clerks must unite with colleagues, build a good relationship with colleagues, work together to provide good service, and create a good reputation for the clothing store. economic and social benefits.

Clothing Store Jobs Before Closing

At the end of the business, the clerk should conduct a comprehensive inspection, inventory and summary of the sales situation of the day.Therefore, the work of closing the business can not be ignored as much as the preparation work before the business.The quality of the finishing work directly affects the operation and management of the clothing store, and may also affect the business of the next day.Therefore, at the end of the business, we must do a good job in detail to lay a good foundation for the next day's business.

1. Check the goods
(End of this chapter)