Low-key life, high-profile work

Chapter 16 Pay attention to details and be an excellent manager (1)
To achieve great things, you must start small.Small things are not insignificant, and often in them are big opportunities.If we can start from every little thing in a down-to-earth manner and improve our abilities step by step, when we become stronger, opportunities will follow.

Managers should have excellent qualities

The quality of the managers determines the fate of the enterprise, which is related to the development prospects of the enterprise and the future of the employees in the workplace.As a manager, you must have high quality in many aspects. Only in this way can the company move towards a good development track, and employees can also have opportunities to show their talents.

A manager is the leader of an enterprise or a team, who has the decision-making power granted by the organization, is responsible for directing the activities of employees, and undertakes important tasks such as realizing the expected goals of the enterprise.An excellent manager must have a high level of physical fitness, psychological quality, management ethics and professional skills. He must dare to speak, dare to act, dare to take responsibility, have full confidence in himself, and be full of hope for the future.An excellent manager builds an indestructible wall with firm belief and aggressiveness, so as to keep the current achievements and pursue the glory of tomorrow.

The ancients said: "Mingjun recruits talents widely, is kind and vertical, and both internal and external talents help him. It is the king who can overlook the five mountains, unify Kyushu, and achieve the achievements of all generations." The rapid development of modern society, the economy has shown a trend of integration, and the enterprise Competitiveness is not only manifested in internal aspects, but also depends more on comprehensive strength, and closed-door managers will surely become a stumbling block to success.Carnegie once said: "20% of a person's success comes from personal ability, and 80% comes from interpersonal relationships." As Carnegie said, an excellent manager should have good interpersonal relationships, and this is not inherent. Carefully cultivated the day after tomorrow.

Some managers show a condescending attitude every day, which not only frightens subordinates, but also keeps colleagues at a respectful distance.These managers who work with a straight face will be very poor in networking because they have not discovered the shortcut to building good relationships.Successful managers know how to use affinity to maintain good interpersonal relationships, so that others are willing to approach and understand him, "good at listening to voices that others cannot hear, and seeing things that others cannot see" is unique to managers with affinity Advantage.

Ms. Margo Wallström, EU Environment Commissioner, not only has rich experience in social, media and environmental work, but also is very friendly.

Ms. Margot Wallström, as the administrator of the EU environment, is good at using various occasions, even online chatting, to establish good interpersonal relationships, so as to facilitate the implementation of environmental policies in the EU.

The road to implementing environmental policy in the European Union has been tortuous and difficult, but with Ms. Margo Wallström and her team working together, against all odds, the work continues as always.

A reporter once asked Ms. Margot Wallström in an interview: "As we all know, implementing environmental policies is a very difficult job. How did you lead your team to go on?"

Ms. Margo Wallström smiled slightly and replied lightly: "It is the power of affinity. As a manager, I pay great attention to the role of affinity, whether it is in work or in life, whether it is a big event or I treat people with sincerity in every little thing. My relationship with others is not a simple relationship between superiors and subordinates, but a relationship of friends. Only by doing this can you prove that you are a successful manager. In this way, my team and I can Keep moving forward and strive for environmental protection work.”

Ms. Margot Wallström is a wise woman, but also a manager with excellent qualities.She knows how to use affinity to maintain interpersonal relationships and expand the circle of interpersonal communication, so as to develop her own business smoothly.

For any manager, ensuring smooth interpersonal communication is a must-have excellent quality, and showing an friendly side at all times is a detail that cannot be ignored in dealing with people.Only by fully mastering and effectively using this skill can we reasonably build, match, adjust work direction and organize cohesion through good interpersonal relationships, so as to ensure that our own management can fully play its role.

Wisdom
Managers need to go through certain stages and processes in order to make themselves have excellent qualities.During this stage and process, managers must implement all tasks in detail, so as to cultivate excellent qualities and demonstrate leadership charm by paying attention to details.

Managers should subdivide authority to subordinates

Jack Welch has a classic saying: To manage less is to manage well.Hearing this, many people will feel a little unbelievable.However, if managers think deeply about their actual work, they will understand that less control does not mean that their power is weakened by subordinates, but subdivision of power to subordinates, which is equivalent to effective management, and of course it will create twice the result with half the effort.

In the modern workplace, sweeping power is synonymous with power being abused.The general power is that managers firmly and tightly hold various powers in their hands, making it a symbol of power with unclear goals and insignificant effects, but subordinate employees have no corresponding specific responsibilities and tasks.In contrast, great managers often subdivide power.The so-called subdivision of power is to subdivide the power through the subdivision of subordinates' responsibilities and positions, and divide an overall power into a relatively large number of small and specific powers, and grant them to different individuals who undertake specific responsibilities and tasks.In this way, power is implemented in detail along with the subdivision of specific tasks and responsibilities, which not only allows it to play its greatest role, but also enhances the enthusiasm of subordinates to a high degree.Managers subdivide powers to subordinates, with clear goals, specific tasks, and detailed tasks. The enthusiasm of subordinates is high, and work efficiency will also be significantly improved.

Kentucky is a 160-employee family-owned business in New York that repairs and replaces windows in homes.George, the company's president, was troubled by stagnant sales, so he began to reflect.

Everyone in the company puts their eyes on the one-acre three-point land of their position: the receptionist is only responsible for answering and making calls from customers, the clerk is only responsible for issuing documents, and the installation workers are only responsible for replacing the windows of customers' homes according to the assigned address. ...Although all this seems to be in order, the employees have no enthusiasm at all, just like "rubber men" repeating their work numbly.Each of them felt as if what they were doing was a small part of the equation, and any power was with President George, so they weren't going to do anything extra.In response to this situation, President George believes that the company should make certain adjustments and changes.He broke the management model of "individuals are only responsible for individuals", and scientifically dealt with the issue of the principle of balance between centralization and decentralization, and the managers of each department were respectively given certain powers.With this new method, the company got rid of the financial crisis and started the performance growth.At the same time, the faces of the employees in the company are full of vitality, and they seem to work more vigorously.

George's method of subdividing power to subordinates reasonably handles the relationship between division of labor and collaboration among employees, thus greatly increasing their enthusiasm.The subdivision of power by managers to subordinates is actually an incentive policy, which allows subordinates to have a strong sense of belonging and enhance their sense of ownership.As a manager, it is wise for George to subdivide and decentralize power. It is precisely because of these scientific and bold changes that people can see the epitome of a successful manager in George. His correct decision-making reflects the power of management. Charm.

Rob Brown and Margaret Brown mentioned in the book "Delegation" that "decentralization is the practical orientation of leadership". Delegation is not simply assigning work power to subordinates, but means Each member can carry out specific actions with the necessary authority to improve job performance.After a long-term investigation, Morvin of the Massachusetts Institute of Technology found that most successful leaders will have a common behavior - try to limit the scope of their work and maximize the ability of their subordinates.In other words, the proper subdivision of power will bring the center of power closer to subordinates, thereby stimulating the enthusiasm and enthusiasm of grassroots personnel.

The best management method for an excellent manager is not to dominate the power, nor to indulge one's own power, but to go through careful and reasonable division, and maximize the potential of employees through authorization, employment and subordinates' participation in management.

In short, the best way for managers to use their power is to restrain rather than indulge their own power, and the higher the position, the more this should be the case.A manager is a person who leads his subordinates to accomplish their goals, and a person who maximizes and mobilizes the enthusiasm of his subordinates.Management is the art of getting other people to do their jobs right.

Wisdom
Small details are a necessary condition for the achievement of an excellent manager. If you want to be an excellent leader, you must know how to subdivide power scientifically and rationally to subordinates.Only in this way, the work of employees will be down to the subtleties, and the enthusiasm for work will also be high.

Academic qualifications are not equal to ability, don't reject those with "low scores and high abilities"

Let’s look at a real example from Guangming Daily:

A hairdresser who founded several beauty and hairdressing salons was squeezed out in various ways because he did not have a socially recognized degree, and often encountered embarrassing situations.A friend advised him to find a way to get a degree, but he refused.He has actually taught himself all the education courses in the graduate school of the university, but until now his academic qualifications column has always been blank.

Lee Doo-ho, a famous Korean cartoonist and professor at Sejong University, did not finish college, and sometimes he could not restrain his anger when he participated in social activities.Because in the social activities he participated in, some people from the organizers always filled him with false academic qualifications from famous universities such as Seoul National University and Fine Arts University without authorization.

The general manager of an online game software company that can generate 400 billion won in sales each year with only one game software is a high school graduate. The employees of this company have different levels of education, and the evaluation and treatment of employees are not based on education. Sorting, but his inventions, actual performance and social contributions.

From the article published by "Guangming Daily", it is not difficult to know that the standard of "education is equal to ability" in selecting talents has become a misunderstanding. It greatly dampens the enthusiasm of those with "low scores and high abilities", and makes truly capable people buried under the "diploma mountain".

As a manager of an enterprise, it is necessary to start from the selection of talents and lay a solid foundation for the enterprise step by step.Applying the slogan "Only choose the right ones" may be able to vividly describe the company's employment standards.As a manager, you must know that selecting candidates solely based on academic qualifications is contrary to the development of human civilization. For outstanding leaders in ancient and modern China and abroad, no one will only pay attention to academic qualifications and ignore talents with real skills.

Mr. Zhang is always the general manager of a certain company. He is dedicated to the company and cares about every detail.

One day, the company needed to recruit a copywriting planner, and Mr. Zhang went to the interview in person.He knows that the sales performance of a company is closely related to the planners.

After fierce competition, there are only two applicants for this position. A is a master student from a well-known domestic university with a solid theoretical foundation, but he just graduated from university and lacks practical experience; practical experience.

Faced with two equally excellent interviewers, the interviewer had a difficult time and began to ask Mr. Zhang for his opinion.Mr. Zhang did not hesitate at all, and said categorically: "Mr. B is the talent our company needs most." Hearing Mr. Zhang's answer, the personnel director reminded in a low voice: "Mr. A is a master's student from a prestigious university with a high degree of education." After hearing this, Mr. Zhang shook his head and said: "The old way of selecting talents only based on academic qualifications is outdated. Today's selection of employees is no longer based on academic qualifications, but to consider his ability and comprehensive quality to see if he can make a contribution to the company. Actual performance and contribution."

After listening to Mr. Zhang's words, the personnel director said thoughtfully: "I understand that ability is always more important than academic qualifications." So B successfully became an employee of the company.

Taking academic qualifications as the only criterion for talent selection is one-sided to a certain extent. Academic qualifications are just a proof of a certain period of learning experience of a certain person. If you want to gain a foothold in the unpredictable workplace where the survival of the fittest, ability is far more important than academic qualifications.Of course, emphasizing that academic qualifications should not be the only criterion for selecting candidates is not to deny the role of academic qualifications, nor to belittle the importance of knowledge and theory.On the contrary, academic qualifications and ability are interdependent and complementary, just like what Lu You wrote in the poem "Reading on a Winter Night, Showing Ziyu": The ancients are full of knowledge, and the young and the young are old.What is achieved on paper is always shallow, and I know that this matter must be done.It can be seen that the selection criteria for an excellent manager is to examine the overall quality of employees, rather than rejecting "low-scoring and high-skilled people" just by relying on a diploma.

Wisdom
"The sea is as wide as the fish leaps, and the sky is as high as the birds fly." In today's workplace, diplomas can only provide individuals with a higher level. If you want to continue to climb, you can only continue to learn knowledge and social experience in practice.Only managers who understand this point can choose the right talents and make good use of them, so that the enterprise will go wider and smoother in the future.

Be a caring manager

Remember, even if you are a general who commands the whole army, you must learn to care about the hunger, cold and warmth of every soldier. This is the correct way of management.As a leader, caring about his subordinates, keeping an eye on employees' emotional fluctuations, work progress, and various requirements, and maintaining ideological exchanges with employees is an effective guarantee for uploading and reducing barriers.

A good manager can always make his subordinates willingly follow and serve him, all of which stem from his virtue and grace.Prestige is often not impressive, and only virtue can make people sincerely serve.As a manager, you must learn to start from small things and be considerate to employees in order to win the hearts of employees.

For example, your subordinate has taken sick leave for more than half a month because of a serious illness. On the first day of returning to work after recovering from illness, if you give him warm greetings and carefully ask him if he needs anything Where you help, the other party will definitely think that you are a humane boss, so they are willing to work under your management.

For another example, your subordinate has found a like-minded partner, and the two are about to enter the palace of marriage. If you can take the initiative to help your subordinate arrange the marriage leave and give him sincere blessings, then the other party will definitely work harder.Therefore, pay attention to the working and living conditions of your subordinates.When the subordinates have made outstanding achievements in their work, and when there are things worthy of congratulations in the subordinates' lives, do not forget to sincerely congratulate the subordinates.

Care for your subordinates in every possible way, so that you will not become a cold-blooded and incompetent boss in the mouth of your subordinates, and will not become a loner when you are in trouble.

Several young people with outstanding working ability have worked in a company for three years. Slowly, they began to get tired of this step-by-step work rhythm. They are unwilling to live this lazy and passionless life. They are planning to change jobs.But at that time, because the employment environment was not very good, they had been dragging on for several months before putting this idea into action.During this period, their superiors were completely unaware of their thoughts. They didn't know until they packed up all their things and handed in their resignation letters to leave. At this time, they had already decided to leave.In this way, the manager lost several capable subordinates, and at the same time lost the company customers who were taken away by the capable subordinates, leaving him to face the predicament.

In fact, as long as managers pay more attention to the emotional reactions of their subordinates, they can take timely measures to avoid brain drain.Unfortunately, their boss was a careless manager, which caused his management failure.

In contrast, the manager of another company was a caring manager.

In midsummer, the heat is unbearable, and the temperature of the central air conditioner is set at 24°C. Since the manager's room has an independent air conditioner, and there is only the manager, it is relatively cool.However, the crowded office makes people feel hot and stuffy, and they have to wear suits to work, which makes the employees feel even more uncomfortable.The manager quickly noticed the feelings of the employees, so he deliberately posted a notice on the bulletin board that he could take off his coat. No one dares to take off his suit jacket when he is working.For this reason, the manager felt very strange. When he asked an employee the reason, he immediately took off his suit jacket, and the employees followed suit.

In the hearts of the employees, the manager is a very considerate boss who takes care of the feelings of his subordinates, and the employees feel lucky to be able to work for such a boss.Even after the economic downturn, when the company implemented a salary reduction policy for employees, none of the employees complained, but worked with the company and managers to tide over the difficulties.

Caring for subordinates in details, diligently communicating feelings with subordinates in small matters, and letting subordinates feel warmth are things that cannot be ignored by managers.

Wisdom
Warmth can breed powerful power, closely linking the destiny of an individual with that of a group, creating a huge synergy that can overcome any difficulties.

The competition of enterprises is the competition of details

Any enterprise, especially an enterprise in a growing industry is always faced with the threat of competitors. "One hundred and two Qinguans will eventually belong to Chu, and three thousand Yuejia can swallow Wu." Only by perfecting the details can enterprises actively improve their core competitiveness and finally usher in more brilliant achievements.

Since China's accession to the WTO, how to improve the competitiveness of Chinese enterprises has gradually become a focus of attention.Recently, experts have continuously pointed out that after China's accession to the WTO, under the same competitive environment and conditions, the key for enterprises to strengthen their own competitiveness lies in improving their reputation and other details.At present, the status of Chinese enterprises in the world is gradually improving, and they have already occupied a pivotal position in today's global integration.However, the problem with this is that more and more foreign companies are beginning to regard Chinese companies as competitors. They want to take the lead in the fiercely competitive business world and keep their advantages so that challengers retreat. The only thing we can do is The most important thing is to work hard on yourself, perfect the details, and win with the details.So that enterprises can become more competitive and better able to adapt to the economic status quo of global integration.

(End of this chapter)