Tao Te Ching and Wuwei Management

Chapter 24 2 "Heart and Kindness": Transposition Thinking, Solving Difficult Problems Smoothly
Comparing people with each other, difficult problems will no longer be difficult.

The heart is good. —— "Tao Te Ching" Chapter 8
The water in the abyss is both quiet and clean, pure and transparent, profound and unpredictable; it can not only reconcile the nature of all things, but also appreciate the shape of all things, the light is contained inside, and the body is shown outside.A leader should be like water in an abyss, keeping everything calm and unfathomable;In order to truly achieve "goodness of heart", managers must learn to empathize.

In the waiting room of a railway station, a middle-aged man wanted to strike up a conversation with the beautiful young woman sitting beside him, but he couldn't find a topic for a while.Seeing the young woman wearing a pair of flesh-colored silk stockings, he smiled and asked, "Where did you buy these socks? I want to buy a pair for my wife too." The young woman gave the man a cold look and said, " I advise you not to buy them, because if you wear this kind of socks, dubious men will find excuses to talk to your wife."

This joke is hilarious.But if you carefully analyze the logic of the young woman's speech, you will find that she is speaking from the perspective of a middle-aged man, breaking through the middle-aged man's intentions, and her way of thinking is novel and unique. This way of thinking is transposition thinking.

There is a British proverb: "If you want to know whether other people's shoes fit, walk a mile in other people's shoes." It is empathy.For entrepreneurs and managers, empathy plays a very important role in handling interpersonal communication; empathy is also extremely effective to make your decision-making and management more targeted; it is necessary to carry out marketing promotion and branding Shaping and empathy can help you change your thinking; to improve your thinking quality and broaden your horizons, empathy also plays an irreplaceable role.

Transposition thinking first requires transposition, that is, when thinking about a problem, swap the position of the object of thinking with your own position.Secondly, starting from the thinking object itself, analyze its psychological needs, cognitive methods, cultural concepts, logical structure, etc., so as to clarify the needs of the other party, and then make decisions based on the analysis results.

Comparing your heart with your heart, you can be considerate and give employees a sense of belonging.However, for many leaders, the most difficult thing to do with their subordinates is the four words "considerate".

The reason for this phenomenon is that apart from the fact that the leaders are busy, another important reason is that people often pay the most attention to their own feelings and needs, while the real feelings and urgent needs of others are often consciously or unintentionally. ignored.Therefore, it is often difficult for leaders to have a comprehensive, detailed, and in-depth observation and understanding of subordinates' ideas and needs.

For example, a healthy person seldom has empathy for the pain of the frail and sick; taking a step back, even if there may be a little pity in the heart, it is difficult to express it in action.

Jack is a project manager of a consulting company. He is an energetic sports enthusiast. He often encourages young subordinates to play tennis, handball, boating and other sports activities, which virtually brings a lively and positive atmosphere to the company.

However, a problem arises here, that is, sick and elderly employees are always unable to join their activities.Over time, these people are almost completely out of group activities, thus creating a psychological imbalance.

Because the activities held by Jack are too frequent, it is inevitable that some people will be overwhelmed, so after several consecutive activities, the problem occurs.During a mountaineering activity, a person caught a cold due to overwork, and another person suffered from eye problems due to high blood pressure.

However, because Jack could not understand their personal pain, he seemed indifferent to them, and after that, he still held various activities as usual.As a result, the number of participants became less and less, and the subordinates all thought: "We don't need to accompany the manager at the cost of hurting our bodies, he won't think about us at all."

Because Jack didn't understand these ideas of his subordinates, he still didn't change his original intention.Until one day, he sprained his foot, put on a plaster cast, could not move, and needed help from others everywhere.During these months of recuperation, he experienced the psychology of the sick in person, and suddenly realized that he did not care about the sick and put himself in their shoes, so he felt very regretful.

After he recovered from his illness, he changed his old style and no longer went his own way, but often observed deeply and carefully to understand the true thoughts of his subordinates.

As a result, his popularity became more and more vigorous, and he was soon promoted to the position of general manager.Since then, every Chinese New Year or festival, he will personally visit the sick employees, listen to their needs, go out for them in many ways, and invite specialized doctors to conduct health checks and timely treatment for those sick subordinates.In addition, the company's health management work is also done quite well.

This attitude of caring about the health of his subordinates has won Jack the trust and respect of his subordinates.

Of course, the way to care and be considerate of subordinates is not just an aspect of health.In fact, the ideas and needs of subordinates are multifaceted, even very trivial and inconspicuous.Only by careful observation and empathy can you become a good leader who wins the hearts of the people. The Bible tells us to treat others as you would like them to treat you.You may think that this phrase applies only to religious and moral conduct, but it has a great deal to do with good governance as well.Why?Because people don't want to follow managers who don't care about their treatment.

In the process of management, when conflicts occur between the leader and his subordinates, the leader should think about the problem from the perspective of his subordinates, so as to find a good way to solve the problem.Empathy is conducive to adopting employees' opinions, conducting effective management communication, creating a relaxed and harmonious working atmosphere, and implementing pleasant water-style management.Especially when dealing with the sharp opinions of subordinates, empathy can keep leaders clear-headed and discover the real value from them.Through empathy in management, mutual understanding and mutual respect can be achieved, confidence can be enhanced, and a relationship of trust can be established.

(End of this chapter)