Tao Te Ching and Wuwei Management

Chapter 50 5 "How big or small": Do enough details to make employees feel happy
When employees are happy, the company will be happy.

How big is it.

—— "Tao Te Ching" Chapter 63
The big is born from the small, and the many are born from the small.In the world, there are many people who want to do big things, but few people are willing to do small things.Everyone knows the truth, the key to success is to seek breakthroughs in details.This is not something everyone can do.

If most employees of an enterprise work in an unhappy state for a long time, first of all, their work initiative, that is, their creativity and ability to change will be lost, so they will have no ideas of their own.The direct impact of employees' lack of vitality on the enterprise is that the entire creativity and innovation capabilities of the enterprise are damaged.A failed entrepreneur wrote in summarizing why the company failed: "Employees are the lifeblood of the company. If you don't pay attention to this lifeblood and don't make employees feel happy because of their work, employees will make the company feel unhappy because of failure."

This is not a tongue twister.Because a sales director didn't pay attention to the leadership method, the team members had great opinions and the work mood was not high. The performance of the team fell to the lowest level in history that year.Later, she reflected on her approach to leadership and sincerely made big changes.She said: "The result of this change is that I can really calm down and listen to what they say, whether it is communication with employees or family members, and help them find problems through continuous listening and asking, so that They find answers and methods to solve problems by themselves, which improves their abilities, gives them a sense of accomplishment, and makes them feel more concerned and respected, thus stimulating their work enthusiasm and sense of initiative and responsibility.”Because of her change, the working atmosphere of the team has undergone fundamental changes. Everyone fell in love with the company and the work, and the performance rose from the lowest point to the highest peak in history.

Microsoft is a company that pays special attention to the working atmosphere. Bill Gates is well aware of the importance of the working atmosphere. He puts the establishment of Microsoft's working atmosphere in two details.

The first is a comfortable working environment, which includes the natural environment and human environment.Microsoft's research institute is called "campus", which is the same as the English word for "university campus", and it is also a true portrayal of Microsoft's natural environment.In the Microsoft Research Institute, there is not only a park with a lot of flowers and lawns, but also the beautiful Biel Lake, basketball courts and football fields, which are full of campus atmosphere.The comfortable natural environment has created Microsoft's elegant working environment, and at the same time, it has also contributed to the efficient work of Microsoft employees.

The second detail is reflected in the work communication between people.Microsoft's approach is very distinctive.Bill Gates believes that communication is the core of all communication, an effective way to solve problems and the embodiment of team spirit.In Microsoft, the most typical way of communication is "whiteboard culture". "Whiteboard culture" means that there are special whiteboards for writing in Microsoft's offices, conference rooms, and even lounges, so that certain ideas or suggestions can be recorded at any time.In this way, any problems can be communicated in time and resolved in time.Whiteboard culture not only makes employees fully respected, but also makes communication a pleasing art.

Looking at the beautiful scenery, enjoying the comfortable environment and feeling the relaxed working atmosphere, the employees are naturally happy and their work efficiency is greatly improved.Bill Gates once said: "We intend to create a campus-like feeling, which will give employees a sense of intimacy and belonging, and create a comfortable and friendly working atmosphere for them."He even directly referred to Microsoft's headquarters as "Microsoft Campus".

Like Microsoft, Southwest Airlines is also trying to do every detail to create happiness for its employees.The starting point of Southwest Airlines' corporate system is clearly engraved in the minds of every leader: to help employees pursue happiness.Many people hailed Southwest Airlines as "the happiest place to work in the world."This company, which is good at creating happiness, has written happiness into its rules and regulations.It requires: no one should frown on happiness; all walks of life should join in happiness; choose new employees to choose happy people; give everyone the freedom to create happiness... Herb Kelleher, founder of Southwest Airlines One, with a great sense of humor, would dress up as Elvis on the company's happy day every Friday.

Employee happiness has created a surprise for Southwest, which hasn't lost a penny since it first turned a profit in 1973.Southwest Airlines has achieved impressive success, thanks to a happy culture.Coincidentally, Chris, the CEO of a glass company?Hehner created "Hawaii Day," which takes place every three months to help employees reduce stress by giving them a "beach holiday" in the office.On this day, employees can wear Hawaiian floral shirts, wear Hawaiian flower crowns, and drink cocktails.The results of happiness are amazing.Since setting up Hawaii Day, their sales have gone from 5% to 25%.

A survey by Harvard University has confirmed that for every [-] percentage points of employee satisfaction, customer satisfaction can be increased by [-] percentage points.Objectively speaking, it is impossible for people not to be affected by emotions.When a person's mood is in a state of "joy", he can fully mobilize his subjective initiative, accept tasks with a positive attitude, and devote himself to work with full enthusiasm.A good manager must learn to make your employees happy through various details.

(End of this chapter)