Business experience of opening a store: all kinds of store business optimization and management deta

Chapter 27 Business Classic Ten: Handling Abnormal Situations Properly (1)
[-]. Security Management

How to manage the safety of closing

The following items require special attention:

In the evening, when the off-duty time is approaching, all the cars of the closing staff are moved to the front door of the store, so that it is safer for employees to leave the store and get on the car.

Before closing, make sure all customers have left the store.

Check the toilet ceiling for signs of intrusion, for signs of ceiling movement, or for debris falling on the floor.

Make sure all store doors and windows are locked and secure.

Turn on the night vision lights after closing, and no one is allowed to stay.

After closing, employees must leave the store in groups of two or more or a group.

How to prevent outsiders from stealing
1. Store lighting management
Adequate lighting can prevent shoplifting both in and out of the store.

Turn on peripheral lights on rainy days and when it is getting dark.

When it gets dark, turn on the roof sign lights.

Spotlights need to be able to illuminate the passage, back door, front door and surrounding landscape.

The shopping area needs to turn on the lights during business hours.

Broken lamps should be replaced in time.

2. Doors and windows
The back door should be equipped with a "cat's eye", and the "cat's eye" can be used to confirm the person who wants to come in through the back door, and the back door is best kept locked.

If the back door does not have a "cat's eye" device, please enter through the front door instead.

There should be no handles or other similar parts on the front of the back door, and it must be so that the back door can only be opened from the inside of the shop.

Check the doors and windows for broken glass and any loose screws, and have them repaired promptly.

Control the number of restaurant keys, and the holders are limited to the manager, deputy manager or the person who opens and closes the store.

Establish a key record book requiring the signature of the key holder.

When the number of keys is uncontrollable, the locks should be changed immediately.

The storage room needs to be locked, and the giant iron trash can is confirmed to be in good repair and kept tightly closed.

3. The landscape outside the store
Always check the front and back of the building and the outdoor garbage disposal area (if there is one), especially for shops with gardens, and check whether there are overgrown weeds. Once the plants grow too high or too lush, it will not only affect the vision, but also become a hiding place for criminals. .

4. Also do the following five points
Expand the channel.

Eliminate dead corners in the store.

Enhance bright lighting.

The exhibits are neatly arranged and orderly.

Consider the assignment of clerks.

In addition, there are many supermarkets with large stores equipped with reflective mirrors and in-store cameras. This method of guarding against a few bad elements will cause discomfort to most customers. Therefore, small and medium-sized stores do not need to install them.

How to Prevent Insider Stealing
There are a lot of people in the store, and when an employee's theft occurs, the general rules for handling it are as follows:

It is expressly stipulated that valuables are strictly prohibited from being brought into the store, and if necessary, they are handed over to the counter for safekeeping.

On paydays, cash or checks are locked in the safe, and employees who are off duty can collect them. After receiving the money, leave the store immediately and do not stay in the store without incident.

Anyone caught stealing will be fired immediately and held accountable.

What behaviors of customers need to pay attention to

The following guests must pay more attention:

Although it is very leisurely, but walking back and forth in the store, it seems to be wandering around aimlessly.During this time, the line of sight is not on the product, but pays close attention to the surrounding movement.Once he made eye contact with the clerk, his eyes showed fear, and he immediately pretended to pick up the product to have a look.

Two or three people came in at the same time, one of them talked to the clerk, and the rest scattered about the store, looking for things.

Wear unseasonable coats, jackets and other clothes, and go to places where people can't see them in the store.Also, holding coats and coats with hands, pretending to be looking at things, and standing in a dark place.

Walking up and down the store unnaturally holding a magazine or newspaper.

Deliberately placing large scarves on top of merchandise, or dangling shopping bags half-opened.

Prepare pockets or bags that are easy to put in and hide away in advance, look around in a panic, and hide quickly.Before the thief hides the stolen things, the appearance looks a bit weird. Once the goal is achieved, there will be two different manifestations: one kind of thief is walking in the store like ordinary customers; Shown as leaving the store in a hurry.

How Catering Industry Prevents Food Poisoning

Food poisoning is extremely harmful to catering operations. Therefore, the most important thing in kitchen safety is to prevent food poisoning. This kind of prevention should become the safety work purpose of catering operations.The data of foreign and domestic poisoning incidents show that, in terms of its types, bacteria are the most common cause of food poisoning, and most of the causes are improper handling of food, among which improper refrigeration is the main cause.From the perspective of the industry, most of them occurred in the catering industry, mainly in production sites with poor sanitation conditions and no good hygienic standards.

Judging from the time of the accident.Most of them are in summer and autumn, when the high temperature and humid environment can easily cause microorganisms to multiply and cause food to deteriorate.From the perspective of the variety of raw materials, they are mainly high-protein foods such as fish, meat, poultry, eggs, and dairy products, because these foods are most likely to grow microorganisms, so these should be the focus of preventing food poisoning.

Food poisoning is a toxic disease caused by eating poisonous food.The causes of food poisoning are as follows:
1 Food is contaminated by bacteria, bacteria produce toxins to cause disease
This type of food poisoning is caused by bacteria multiplying on food and producing toxic excrement, not the bacteria themselves but toxins in the excrement.We must have a clear understanding of this, because after the bacteria in the food produce toxins, the food will completely lose its safety. Even if the bacteria are killed by cooking and heating, the toxins cannot be completely inactivated.This toxin cannot usually be identified by taste, smell or color, so it is ineffective to taste and see if the food is bad, and it is impossible to tell whether the food is safe.

2 food contaminated with pathogenic bacteria
Because these bacteria multiply in large numbers in food, eating such food can cause food poisoning.

3 Chemical pollution and toxins in the food itself
The causes of food poisoning are also the pollution of chemical substances and the toxins in the food itself.General attention: the germinated and green parts of potatoes should be removed during processing; fresh day lily, bitter almonds, unmarinated pickles, uncooked kidney beans, lentils, etc. should not be eaten.

[-]. What precautions should be taken when dealing with thieves
What to do if you spot a thief
Thief must be an active crime to be established.If you are not sure whether it is a thief, you can whisper to your colleagues, superiors or responsible persons to monitor it, and send someone to follow it to pay attention to whether it has stolen.Most thieves will continue to steal a second or third time if they succeed in stealing from the store without being discovered.If the thief finds something is wrong and knows that someone is watching and following him, he will not dare to do it again.If he did steal something, he would panic and look for an opportunity to put it back in the store, or simply take it to the cashier to pay.

The following two situations, the thief's crime is established:

In the case of a self-service super store, it is when passing through the counter without paying.

In the case of a face-to-face sales store, it is when you put the product in your pocket or bag without paying for it, and move it outside the store or to another store.

Because ordinary people do not have the authority to investigate, from the standpoint of managing their own store products, letting the thief return the items to the store is the most basic countermeasure, and this must be kept in mind.

If you are sure that it is theft and there is indeed a case of stealing, you should coordinate with your supervisor.

Self-serve superstore finds out how thieves deal with it

Be sure to ask customers to put the goods in the specified shopping basket when shopping, and publicize the use of shopping baskets in the store.

If the shopping basket cannot fit, please explain the items such as product name, quantity, price and so on to the cashier in detail.

After the cashier has calculated the prices of all the items that have been brought out, he should say, "Is there anything else that needs to be checked out?"

If the customer does not take out the goods completely for settlement, when he passes the cash register and is about to step out of the store, he should be stopped: "Because there was an error in the settlement just now, I am sorry, please come here for a while."

In the third stage, if you still haven't taken it out after asking, you can only think of it as having been put back on the original shopping mall, or hidden under the products in other stores, as long as you can't really determine the various Doubtful situation, and if it is moved to the fourth stage, problems will definitely occur, so it should be handled with caution.

How to deal with spotting a thief when selling in-person
As soon as you see the customer put the product in the pocket or bag, immediately walk over and say, "Welcome, can you pack it for me?"

When the opportunity is missed, look for an opportunity to approach the customer and say, "Welcome, do you need anything else?" before leaving, creating an opportunity to put the product back.

In addition, not only do not put things back, but when you go to other stores or take a step outside the store, don't hesitate to go up to him and say: "I'm sorry, I have something to ask for your help, can I trouble you to come here?" side?" and took him to the office.

We must also pay great attention to this situation. In the second situation, whether the product is put back to its original position must be confirmed first, otherwise the third disposal method should not be adopted. It is better to follow him to another store and work hard. Spotted his chance to steal again.

If it has been determined that there has been a theft, it must be handled properly. The following are the precautions for handling:
1 to the office

When you bring it to the office, you can let the guests who are walking in front of you go to the front, or you can have two staff members lead the way one after the other.If there is only one clerk leading the way, the thief may drop the stolen goods on the way to the office, or hide in a store on the way.In this way, when it is brought to the office, it may not be possible to find out the truth about the theft, but the negligence of leading the way gave the thief a chance to get off.

2 talk
The best way is to hand over the thief to a nearby police station. If you deal with it in your own store, you are not a policeman after all. The main idea is to hope that the thief will return the goods. Excessive interrogation or body search is absolutely not allowed, as this will cause further damage. Serious consequences must be paid attention to.

3 Try to avoid crowded places
He was accused of forcing customers to be locked in a closed room because the store was afraid of damaging the other party's reputation.Therefore, when interrogating a thief, the door should be opened, preferably in a place that cannot be seen from the outside.

4 Both parties sit down and talk

It is not allowed to let customers sit on chairs, while three or four people in the store stand and speak.It should be that both parties are sitting, serving tea and drinking, and talking calmly.There are about two handlers. If the thief is a woman, it is advisable for the store to send additional female staff.

5 Pay attention to the method of questioning

"Is there something that has not been paid for the product I got at the store just now? Please forgive me if there is any offense." "If you forgot to pay, then please go to the cashier to make up the payment again, okay?" "If it is convenient, can you please show the cash receipt and the goods in which bag?" The guests take it out with their own hands, otherwise they will be suspected of violating the person.

6 Take softening measures
(End of this chapter)