Daughter of Different Eyes

Chapter 76 Customer Complaints (Double Change for Pink)
Work the next day.

When it was Ke Xiaomin's turn to be on duty, Zou Hongsheng, the deputy store manager, took a rest.

Colorful is also on the whole day today.

But what makes her feel amused is that according to Dingdong Glasses' schedule and breaks, there can be one full day and two half-day breaks every week.

Although judging from the length of working hours, a day is equivalent to twelve hours, but this way of rest can be regarded as making up for the fatigue caused by the long working hours.

Yesterday, Qicai cooked a table of delicious food, which feasted Zhang Jie and Guoguo, and then they enthusiastically said that they would come to Qicai's optical shop to buy and cheer. Zhang Jie even said that she would organize a hundred Come and sit on the table, girl, to buy sunglasses.

When Qicai laughs, they don't need to wear sunglasses for their work and rest. It's a waste to buy them.

But if you really want to buy it, wait until three months later, when she starts to do business, and then come back, so that she can get a bonus commission.

Qicai's little abacus is very old-fashioned now.

Ke Xiaomin's management style for employees is relatively orderly, and no flaws are allowed.

That's what she said. At the beginning, everyone was mobilized, and then this habit was formed, and a style was naturally formed. This is quite similar to military management.

Practice hard in front, when your skills and accomplishments become at your fingertips, and you can export them well, then you will be an excellent talent in this industry.

As soon as the door opened today, a complaining customer came, holding a pair of half-damaged rimless glasses in his hand, and threw them on the counter when he came in.

The most taboo thing for shopkeepers is to be noisy early in the morning, making everyone feel uncomfortable, and then it will affect the luck of the shop throughout the day.

So Ke Xiaomin was the first to come up to greet such a bluffing man.

"Hello, sir, are your glasses broken?" Ke Xiaomin asked politely while maintaining a smile.

"You can't watch it yourself?" The man pulled out a stool, sat down, and looked at his phone at the same time.

Ke Xiaomin picked up the glasses corpse on the counter and checked it. It was a pair of Youmi frames.

"Sir, did you bring the guarantee letter, the little red book you brought with you when you picked up the glasses?"

"No, who is okay with a little red book in their pocket?"

Ke Xiaomin took out an information card and asked the man to write his name and phone number in the blank space on the back, and went to the computer at the cash register to check the prescription information.

Qicai served a cup of hot tea, "Sir, please drink some water!"

"Don't drink, I'm not in the mood, I told you to help me deal with it!" The man was still angry.

Before Ke Xiaomin came back, Qicai stood behind the counter and did not leave.

Yitong reads the mind, hehe, Qicai immediately understood the process of the damage of the glasses.

It turned out that this man was looking at his mobile phone while walking, then bumped into a tree, and then stepped on himself again. Of course, the glasses lens was broken, even a safety resin lens like this cannot withstand such a toss.

Nowadays, more and more people look at their mobile phones while walking. This is a serious safety hazard. The news once reported that in a bus parking lot in Beishan, a young man was looking at his mobile phone while walking, and finally walked to the bus master. In the blind spot of his vision, he was crushed under the wheel, what a tragedy!

I broke my glasses due to my own reasons, and I still want to come to the optical shop to make trouble, and want to get a new pair of lenses for free, which is too shameless.

When Qicai read what was going on in this man's mind, she suddenly felt serious contempt for this kind of person.

After reading the customer information, Ke Xiaomin returned to the reception area.

"Mr. Sha Wulai, I have checked your information. Your pair of glasses was ordered by us on the fifth day of last month. The prescription of the left eye is -300, the prescription of the right eye is -325, and the lens is 1.56." Jinniao coated and hardened anti-radiation resin lenses. Do you still use the original lenses?"

The man named Sha Wulai said: "Okay, use the original lenses, and you must make sure that the lenses are exactly the same as the original ones. How long will it take to process them?"

Ke Xiaomin filled out the customer's information card again, and said: "Golden Bird lenses are based on your prescription. The original price of such a pair is 288. Considering that you just got it three months ago, I will use the authority of my store manager. I'll give you a 230% discount, and I'll charge you [-] yuan, do you pay by card or cash?"

"What, what are you kidding, and you still need to charge money? This is a problem with the quality of your lenses. When you paired them, you told me that the resin lenses would not break or something, and I see that it is written in your guarantee letter that there are problems for three months. Replacement or something!" Sha Wulai put down the phone and chattered a lot.

"Mr. Sha, if it is a problem with the quality of the lens or the prescription fitting, we will definitely change it for you for free immediately without further ado, but your lens is obviously due to severe external force, which causes such a fracture, you Look, I've already given you a discount..."

Qicai read that at this moment, Sha Wulai's heart was not so tough after being told by Ke Xiaomin, but the fact that he had to take money out of his pocket made him very uncomfortable.

Qicai has no words, because as a new student, the most important thing to do now is to observe and learn.

In the process of receiving customers, veteran employees sometimes interrupt inappropriately, and sometimes have bad effects, because they don't have much experience in grasping customers' hearts and consumption habits.

Even if Qicai could read the customer's true thoughts, she just kept smiling and stood quietly by the side, but in this smile, there was a little sympathy for Mr. Sha Wulai's rogue style.

"You see, rimless glasses have their advantages, which I won't talk about now, but they also have disadvantages, because they are fixed by the small holes on the lens. If they are subjected to considerable external force, such as from very If it falls to the floor from a high place, or sits under the buttocks, it will shatter... Did you fall to the floor or sit flat?" Ke Xiaomin made a move to lure the snake out of the hole.

"Step on... just fell on the floor." Sha Wulai almost said that he stepped on it.

But of course such a reaction cannot escape Ke Xiaomin's observation, and of course he caught such a signal.

Ke Xiaomin also does not want the first customer today to become a fierce customer complaint. When dealing with customer complaints, the discount can be relaxed, so she said: "Mr. Sha, otherwise I will help you apply for a lower price from our manager." Discount, let’s see if there is another discount, what do you think? After all, the glasses were broken not long after they were fitted, and it would be hard for me to replace them.

"But we also have difficulties. If other rogue customers keep breaking the glasses on purpose and then ask us to replace them, then we will all be laid off. Don't you think so?"

Sha Wulai said helplessly: "Okay, then please ask the manager to apply for me."

Ke Xiaomin went to the cashier and pretended to make a phone call. In fact, this kind of handling of customer complaints does not need to be reported to the superior at that time.

Because customer complaints are required to be dealt with in the shortest time, we strive to be able to solve them on the spot.If you report back and forth, it will deepen the customer's complaints.

A customer like Sha Wulai wanted to change it for free at first, but in fact he also had the mentality of giving it a try, but he was still not satisfied after the discount, because he wanted to spend as little money as possible, and in the end it was definitely possible this time.It's just that it's not a casual thing to make such a customer feel like applying for such a discount.

Therefore, the action of this application must be done for him to see.

Ke Xiaomin returned "excitedly", "Mr. Sha, that's great. Our manager said that your lens is broken and we didn't explain it well enough, so he will help you save another 30 yuan, and only charge you 200 yuan." , and let me apologize to you."

Sha Wulai's face immediately relaxed: "Your manager still understands people, okay, let's go to processing, it's very uncomfortable to wear without glasses." He obediently took out 200 yuan.

"Okay, sit down, I will let the processing master process it for you immediately,"

So such a customer complaint was successfully dealt with. Although it was not a real customer complaint, Ke Xiaomin handled it like this, which opened the eyes of Qicai students.

Ke Xiaomin's tone of voice has always been very polite, but with a bit of unquestionable, he did not hesitate to make a show and call to apply for a lower discount.

This is how she handles customers, and these are the experiences Qicai and her new trainees must absorb as soon as possible.

"Qicai, you go up to the processing room and take off Mr. Sha's glasses as soon as they are ready." Ke Xiaomin explained to Qicai.

This made Sand Wulai feel that he was taken seriously enough, and I believe he will come to Dingdong next time to get glasses.

Qicai came to the processing room.

Compared with the clean and tidy store and furnishings in the store, this small independent processing room looks a bit messy.

There is no dedicated processor, so here is a soy sauce maker.

When the deputy store manager Zou Hongsheng is not at work, the processing is done by Jiang Zijie and other old employees.

Watching the lens rotate from the original round shape on the computer automatic grinder, it is ground smaller and smaller, and finally shaped, then it is automatically lifted, changed to the fine grinding wheel, and continues to rotate.

Next, Jiang Zijie polished the edges of the two small lenses, and then drilled four small holes with a drilling machine to compare the temples and the bridge of the glasses. Finally, he locked the screws and adjusted them carefully.

Looking at it like this, Qicai felt that Jiang Zijie, who was so busy and focused, was so handsome. The glasses were perfectly completed in less than 10 minutes, so amazing!

These processed glasses seem to be quite fun, I want to play with them when the time comes!
"Here, take it down and put it in an ultrasonic cleaning, and let the store manager hand it over to the customer."

"Okay!" Qicai responded.

Jiang Zijie asked suspiciously, "What's so big?"

"That's it!" Qicai laughed.

"Sigh, we old people can't understand your language of the new era." Jiang Zijie had black lines all over his head.

　Thanks: "I don't write books if I read books" as a reward, the recent return visit is not thoughtful, I hope my friends will forgive me!Thanks: "xinghuei00", "Cultivation 2", "Vampire Smile* Shura", "Frog King Lai" pink tickets.

　　
　
(End of this chapter)