star class teacher

Chapter 134 151 Crisis (Fifth Watch)
Everything went very smoothly, and the first shot of Taobao Mall finally fired.Xu Yang looked at the increasing data cheerfully every day, and Luo Yu began his life of teaching and writing scripts.

However, crises always come inadvertently!

Dong Chunyan is a college student. When Taobao was popular, girls in her class fell in love with online shopping, and she was no exception.She fell in love with a cosmetic from country h, the price was 68 yuan cheaper than the physical store, and she chose to buy it without hesitation.

Three days later, she received the product, and when she opened the package, it was exactly the same as the one in the physical store.Who would have thought that after three days of use, red spots began to appear on the face, and more and more.At the beginning, she thought that her skin was not suitable for this cosmetic, so she didn't use it anymore.Unexpectedly, a week later, the red spots on her face became more and more itchy.She began to realize that there was a problem with the cosmetics, and when she went to the hospital for an examination, she found that it was caused by the use of fake cosmetics.

The most frightening thing is that she came late for treatment, which may cause her disfigurement.For her at her young age, this was simply a disaster, and she had to bear a large amount of medical expenses.

When Dong Chunyan's family learned that she had used the cosmetics purchased from Taobao, the angry family decided to collect evidence and sue Taobao Mall.Dong Chunyan's classmates were very angry when they learned about it. They took screenshots of the store and information she bought, and posted them on the Internet together with the courier list.

College students are relatively angry, and Taobao Mall has always been the darling of the news media.More and more people knew about Dong Chunyan's incident, and the media began to report it vigorously.In less than 24 hours, the news of Taobao selling counterfeit goods became the headlines of Qiandu, and more and more people participated in it, and more and more people began to report that the products they received had various problems.

The problem became more and more serious, and many people started returning products blindly.The next day the news began to ferment, and the media were reporting on the fake goods incident. The amount of returned goods on Taobao Mall reached 300 million that day.Some experts also came out to criticize Taobao. They commented on the falsehood of the Internet after the fact, and called on the majority of Internet users to treat it rationally and cautiously.

Well, no one expected to encounter such troubles, and the company held an emergency meeting.We discussed the solution. Fortunately, everyone had such preparations at the beginning, so we wouldn't be in a hurry.

First of all, the "beautiful" cosmetics are removed from the shelves, and then the cosmetics of the same period are recycled, and all the expenses are borne by the company.At the same time, the cosmetics are strictly checked, and special personnel are sent to the merchants for specific on-site inspections.

The company's official website issued a statement that the company is actually responsible for the fake cosmetics, and at the same time pursue the legal responsibility of the cosmetics company in country h.I appeal to everyone not to follow blindly. Such incidents are just individual imaginations. Taobao Mall has strict product quality regulations.

Xu Yang also held a press conference at the same time as the statement was made. Under the reporter's questioning, Xu Yang made a declaration to crack down on counterfeit goods. At the same time, the company was responsible for Dong Chunyan's medical expenses and other compensation.

That afternoon Luo Yu and Xu Yang came to Dong Chunyan's hospital to visit her. At the beginning, her parents were very excited and threatened to sue Taobao Mall and the lawyers had already prepared the documents.Xu Yang was about to explode on the spot, but luckily Luo Yu stopped him.

Luo Yu personally apologized to Dong Chunyan and her family, transferred Dong Chunyan to a hospital with better conditions, and paid all the medical expenses.Seeing Luo Yu's sincerity, Dong Chunyan's family finally let go. What's more, Dong Chunyan is actually Luo Yu's fan.Luo Yu signed and took a group photo with Dong Chunyan, and finally appeased them after unremitting efforts.

Although Dong Chunyan and her family have settled the case, the media is still reluctant.They began to report and expand the incident, and Taobao Mall became famous, but it was notoriety.

What is even more frightening is that more and more people choose to return products on Taobao Mall, especially some cosmetics and some skin care products.Then other products also began to return. Some merchants couldn't stand it and directly demanded compensation from Taobao Mall, and some merchants directly quit Taobao Mall.

Xu Yang began to deal with various matters, and offered a full refund to Taobao for the merchants to be launched, but if he quit now, he would be blacklisted by Taobao Mall.For the compensation they need, everything is done according to the contract. The company took this situation into consideration when the contract was signed, and those merchants did not take advantage of the slightest.

The company sent professional lawyers to negotiate with the cosmetics agent, and sent a team to country h to negotiate, demanding that they compensate for the loss of Taobao Mall.

Taobao Mall, which was still in high spirits just now, was suddenly in turmoil.

After comforting Dong Chunyan's family, Luo Yu hurried back to the company and went directly to Xu Yang's office, "I didn't expect that there would be a problem so soon, to what extent the matter is now, but this is also good, and it will be solved as soon as possible."

Xu Yang stood up wearily, ""Looking Beauty" Cosmetics shifted all responsibility to the cosmetics company in Country H, and refused to pay compensation.h
The country is not ideal either.Now [-]% of merchants choose to withdraw from Taobao Mall, I have already agreed, but their so-called compensation is not a penny. "

Luo Yu nodded, "This is a crisis, but also an opportunity. If we handle it well, the position of Taobao Mall will be stable. Since country H is not ideal, we should find evidence, and we should be strict with such behavior. Strike!"

"I've already arranged for someone to investigate. How many fakes did the damn H country sell to Huaguo? This time, I got upset. Let's see if I don't give them a hard lesson."

Relevant departments also began to intervene in the investigation. Taobao Mall actively cooperated with the investigation and published the latest results on its official website.Many sensible netizens have also seen the sincerity of Taobao Mall, and there are much fewer blind evaluations and accusations about the mall.

The counterfeit goods incident affected Xu Lu's shop, and some customers began to return the goods. Xu Lu took it seriously and gave refunds after confirming that the goods were not damaged.Because there are not many customers returning goods from Xu Lu's honest management, and at the same time, Xu Lu has also rectified the name of Taobao Mall. She is helping Taobao Mall with her weak strength.

Relevant departments announced the results of the investigation, which showed that 98% of the goods in Taobao Mall had no problems, and 2% of the goods had problems.Taobao Mall responded very quickly, and the goods in question were immediately removed from the shelves.

Then the media began to report that Luo Yu and Xu Yang went to visit Dong Chunyan in person, and Dong Chunyan recovered very well and could be discharged from the hospital in one week.She and her family clarified to Taobao Mall on the Internet, and expressed that they were very satisfied with the results of Taobao Mall, and Taobao Mall also offered 50 yuan in compensation.

Some so-called experts are still spraying Taobao Mall, and some physical stores and large enterprises that feel the crisis are also hacking Taobao Mall.Although the number of people returning goods is much smaller, the number of people online on Taobao Mall has dropped wildly.

(End of this chapter)