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Point of Conversation:

*Building Rapport

---> Trying to connect with customer

---> We don't put customer on hold or on mute

---> We create small talks

---> Always online with a situation

---> Check your pacing

---> Think before you respond

*Be Aware of Non-Verbal Behavior

---> Try to compliment

---> Make sure online is not offending

---> Giving confident

*Be Aware Of Fillers

---> Don't be transactional. Put yourself in the customer's shoes.

---> Allowed to say where we are from.

---> We can tell them our names

*Avoid To Talk About:

- money, sex, politics, religion, family problem, divorce, death, economic problem, terrorism or war

*Not To Avoid To Talk About:

- interesting topics

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